Trusted Agent profile · Essex

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Balgores estate agents in Gravesend, Hornchurch, Chelmsford and 5 more

4.7

★★★★★ Excellent

4,993 reviews across 10 offices and 2 platforms

www.balgoresproperty.co.uk

Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,993 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,235

Reviews on Google

All 10 offices

Trustpilot logo

756

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Caroline, 21 January 2016Read the review from sellers

Buyers1 review

5.0 / 5 I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Elizabeth, 28 July 2017Read the review from buyers

Our offices

Balgores's 10 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,115 reviews on Google only. Show every review

1/5

Google

Posting on behalf of Nishika Majithia - having hired this company to issue a section 21 notice and an accelerated possession order, both Allison and Debbie, the latter being the one who handled my matter, are not responding to my emails or calls. I am missing some documentation which is crucial for the next stage of the process and have been ignored by both of them despite numerous emails and calls. Very very unprofessional and I would not recommend anyone to go through this stress and hassle.

Milan · 25 May 2025 · Balgores Chelmsford

5/5

Google

AN Expert Consultancy helped me create a bespoke Terms of Business for my letting agency. They did a great job helping me think things through and do lots of adjustments until I was happy with it. Many thanks Allison and Debs.

Julia · 25 May 2025 · Balgores Chelmsford

Agent replied · 25 May 2026

Thank you Julia for your review and we are delighted that we were able to provide you with exactly the right contract for your business!

5/5

Google

Chen was amazing to deal with

Martin · 24 May 2025 · Balgores Hornchurch (1 North Street)

Agent replied · 22 May 2026

Good morning, We are delighted to hear that Chen was so helpful. Thank you for sharing your positive experience with us. … More

5/5

Google

Ajay was such a wonderful letting agent I have ever dealt with. He was very supportive and was very helpful.

Millicent · 24 May 2025 · Balgores Hornchurch (1 North Street)

Agent replied · 24 March 2026

Good morning , Thanks for taking the time to leave such a kind review, we really do appreciate it. We pride ourselves on giving excellent customer service and we're glad we … More

5/5

Google

Reece and Chen were great and amazing, they made our move in fantastic and stress-free. Amazing folks, cheers

Omodara · 24 May 2025 · Balgores Hornchurch (1 North Street)

Agent replied · 24 March 2026

Good morning, Thanks for leaving us such positive feedback. Our goal is to help our customers through what we know can be a stressful time. … More

5/5

Google

Good

Metti · 24 May 2025 · Balgores Hornchurch (1 North Street)

Agent replied · 24 March 2026

Good afternoon, Thank you for your five star. We really apricate it. … More

5/5

Google

Rating only, no written review.

Christopher · 24 May 2025 · Balgores Hornchurch (1 North Street)

Agent replied · 24 March 2026

Good afternoon, Thank you for the five star rating. We really apricate it. Regards Balgores

5/5

Google

Ajay very helpful and very nice!

Marius · 24 May 2025 · Balgores Hornchurch (1 North Street)

Agent replied · 24 March 2026

Good morning, We truly appreciate your positive feedback! … More

5/5

Google

Rating only, no written review.

Saym · 24 May 2025 · Balgores Hornchurch (1 North Street)

Agent replied · 24 March 2026

Good morning, Thank you for the 5 star review. We appreciate your support. Best wishes Balgores Hornchurch

5/5

Google

Rating only, no written review.

Shady · 24 May 2025 · Balgores Hornchurch (1 North Street)

Agent replied · 24 March 2026

Good afternoon, Thank you for your five star rating it is much appreciated. … More

5/5

Google

Ewe move are amazing. Ewa was super responsive and quick to fix things as and when we needed. Her communication is excellent and always made me feel like we were in safe hands. Ewa even helped me out one I’d moved and a parcel had been delivered to the old address! Highly recommend.

Anna · 24 May 2025 · Balgores Chelmsford

Agent replied · 24 May 2026

Thanks Anna - it's been great taking care of you! Hope your new place treats you well. We appreciate your kind words about Ewa... she is a superstar! All the very best. Neil

5/5

Google

Neil provided a great professional service and support during our purchase, no request was too much trouble. I would highly recommend Ewe Move.

Steve · 24 May 2025 · Balgores Chelmsford

Agent replied · 24 May 2026

Thanks so much Steve - a pleasure working with you both! Hope you enjoy your fabulous new home!

1/5

Google

With hold deposits and don’t return as per set laws avoid at all costs

Big · 23 May 2025 · Balgores Basildon

Agent replied · 23 May 2026

Good afternoon, Thank you for your feedback. We take all comments seriously and strive to provide the highest level of customer service possible. If someone hasn't already, a … More

5/5

Google

Smooth and quick process!

Vienca · 23 May 2025 · Balgores Basildon

Agent replied · 23 May 2026

Good afternoon, Thanks for your review, we're delighted you're happy with our service. It's great to know you've had such a positive experience with us. … More

5/5

Google

Joe Dixon recently helped us sell our home. He found us a buyer very quickly and was super supportive with the ups and downs of the process. Would definitely recommend Joe and the Balgores team and would use them again in the future.

Grace · 23 May 2025 · Balgores Basildon

Agent replied · 23 May 2026

Hi Grace, It's great to hear about your positive experience with Joe. Thanks for taking the time to leave us feedback, and for recommending us. … More

5/5

Google

Joe Dixon and his colleagues did a fantastic job in marketing and selling for us. Really went above and beyond, especially as we had had a bad experience with a previous EA. Could not recommend Joe and the Balgores team more highly.

Michael · 23 May 2025 · Balgores Basildon

Agent replied · 23 May 2026

Hi Michael, your positive feedback is greatly appreciated. We're thrilled to hear that Joe and the team went above and beyond in marketing and selling your property. … More

5/5

Google

Super smooth mortgage arranging!! Ana Tormey and Christian Wilkinson of Mortgage Advice Bureau dealt with my Further Advance/change of lender in 6 weeks over Xmas - excellent service - no silly snags with the paperwork/conveyancing etc. RECOMMEND. Martin - Suffolk.

Martin · 23 May 2025 · Balgores Basildon

Agent replied · 23 May 2026

Dear Martin, Thank you for your feedback. We appreciate your recommendation and are glad to hear that you had a super … More

5/5

Google

Have used the Balgores Mortgage Advice Bureau for initial mortgage and subsequent renewals, absolutely fantastic service each and every time, no hesitation to recommend.

Matthew · 23 May 2025 · Balgores Basildon

Agent replied · 23 May 2026

Hi Matt, We're pleased to hear about your fantastic experience with our Mortgage Advice Bureau. Thank you for recommending us! Balgores Property Group

5/5

Google

Great service from Michael helping us find a rental property.

Donna · 23 May 2025 · Balgores Basildon

Agent replied · 23 May 2026

Good morning, Thank you for letting us know about your recent experience with our Basildon branch. … More

5/5

Google

Louis was very helpful and prompt with his response time

Robert · 23 May 2025 · Balgores Basildon

Agent replied · 23 May 2026

Good morning, Thanks for your kind review. We'll pass your thanks onto Louis and the rest of the team. … More

5/5

Google

Micheal Thank you for help to finding house.

Aakash · 23 May 2025 · Balgores Basildon

Agent replied · 23 May 2026

Good morning, Thanks for your review, we're delighted you were happy with our service. It's great to know you've had such a positive experience with us. … More

5/5

Google

Mortgage was arranged and ran completely smoothly and would recommend

Angela · 23 May 2025 · Balgores Basildon

Agent replied · 26 December 2024

Good morning, Thanks for your review, we're delighted you're happy with our service. It's great to know you've had such a positive experience with us. … More

5/5

Google

Rented my beautiful home from Balgores, excellent customer service. Micheal and Lius were exceptionally helpful. I would buy my home through Balgores.

Chidinma · 23 May 2025 · Balgores Basildon

Agent replied · 26 December 2024

Good afternoon, Thank you for your glowing feedback following your recent experience with Michael and Lius. We'll be sure to pass this on to them. … More

5/5

Google

We were looking for a house to rent with no luck but with Balgores Lettings in Basildon we found a house and Michael Charles who handled everything went all out to make sure everything is moving smooth . We are grateful and I one hundred and percent recommend Balgores Lettings.

Viola · 23 May 2025 · Balgores Basildon

Agent replied · 26 December 2024

Good Morning, Thank you for your glowing feedback following your recent experience with Michael. We'll be sure to pass this on to her. … More

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Balgores is among the ESTAS 2026 winners.

  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, South East

ESTAS 2026: 4 Best in Postcode across four branches.

ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.

ESTAS awards by year, 2017 to 2025

  • 2025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners

  • 2018 1 Silver ESTAS 2018 winners

    • SilverESTAS 2018: Best Regional Group (6-20 Offices) in the UK, Lettings

  • 2017 1 Gold and 1 Silver ESTAS 2017 winners

    • GoldESTAS 2017: Best Regional Group (6-20 Offices) in the UK, Lettings
    • SilverESTAS 2017: Lettings (Landlords), South East (Essex)

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Balgores is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lettings Agency of the Year Awards

Balgores is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.

Lettings Agency of the Year by year, 2013 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

More industry awards: The Negotiator Awards

The Negotiator Awards

Balgores and its branches won The Negotiator Awards in four years, most recently 2017.

Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.

Negotiator Awards by year, 2014 to 2017

Source: The Negotiator Awards winners lists, as published, linked by year.

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Questions about Balgores

Which Balgores office has the most reviews?

Gravesend has the most, with 1,277 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,260.

Where are the Balgores offices?

The 10 Balgores offices, by town:

Has Balgores won any awards?

Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2013.

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