Trusted Agent profile · Essex

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Balgores estate agents in Gravesend, Hornchurch, Chelmsford and 5 more

4.7

★★★★★ Excellent

4,992 reviews across 10 offices and 2 platforms

www.balgoresproperty.co.uk

Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,992 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,235

Reviews on Google

All 10 offices

Trustpilot logo

755

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Caroline, 21 January 2016Read the review from sellers

Buyers1 review

5.0 / 5 I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Elizabeth, 28 July 2017Read the review from buyers

Our offices

Balgores's 10 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,116 reviews on Google only. Show every review

5/5

Google

I had a very nice experience with them. They have been polite, they gave me detailed updates, left me messages whenever it was needed. All went fine, I found my new rental property through them - hopefully our nice connection stays like this. Ben, in the Chelmsford branch seems very nice and helpful.

Noémi · 20 June 2025 · Balgores Chelmsford

Agent replied · 20 March 2026

Good afternoon, Thanks for leaving us such a lovely review, we really appreciate it. We're happy to hear that our team provided you with an excellent service, and … More

5/5

Google

Rating only, no written review.

Jason · 20 June 2025 · Balgores Chelmsford

Agent replied · 20 March 2026

Good afternoon, Thank you for your 5* review. Best wishes Balgores

5/5

Google

I explored the option of selling my home from a few agents. After speaking with a few I felt most comfortable with Kinetic, who were also recommended by friends. …

Callum · 19 June 2025 · Balgores Hornchurch (1 North Street)

5/5

Google

We recently sold our house with Kinetic (as well as purchasing our new one through them) and wanted to leave a review to show our appreciation. Throughout our journey to sell, Kinetic kept in touch with us every few weeks and were proactive …

Aimee · 19 June 2025 · Balgores Hornchurch (1 North Street)

5/5

Google

Recommend these amazing ladies 💯 %, fantastic at their jobs and patient with customers …

Wendy · 17 June 2025 · Balgores Hornchurch (1 North Street)

5/5

Google

Rating only, no written review.

Doroftei · 17 June 2025 · Balgores Hornchurch (1 North Street)

Agent replied · 17 June 2026

Thank you for your feedback.

5/5

Google

If you’re looking for an all-around property service, Holbrook is the company for you. They’re amazing, supported by a fantastic team. They took over from my previous management agent, with whom I had been for 12 years, and the transition …

D · 17 June 2025 · Balgores Hornchurch (1 North Street)

Agent replied · 17 June 2026

Thank you for your feedback.

5/5

Google

Rating only, no written review.

Abi · 15 June 2025 · Balgores Gravesend

Agent replied · 11 May 2026

Good afternoon, Thank you for your 5* review. Balgores

5/5

Google

We got an above asking price for selling our house and everything went smoothly so very happy woth the service. Thanks Giovanni!

Alice · 15 June 2025 · Balgores Chelmsford

Agent replied · 15 June 2026

Thanks Alice for your feedback its appreciated

1/5

Google

Unfortunately, our experience with this estate agent (Giovanni) as first-time buyers was quite disappointing. Following the agreed sale, communication became inconsistent, and his manner was often unprofessional. We received documentation from Giovanni listing the incorrect property type, and he told we us we were wrong with an attachment for the corrected document. Coordinating the EICR proved unnecessarily difficult, despite providing advance notice regarding the time required. There was also confusion regarding who we were dealing with on completion, his team informed us Giovanni was off work and that someone named Joe would be handling things, yet Giovanni continued to communicate with us directly, adding to the lack of clarity. Most notably, the keys were handed to us through his car window, which felt dismissive and unprofessional outside a property on a public road ‘we shouldn’t have driven down’. Overall, the service did not meet the standard we expected. We would certainly advise to avoid this estate agent, particularly if buying outside of South Liverpool, as Giovanni expressed on numerous occasions ‘well I work in South Liverpool’, so perhaps this was the issue.

Telle · 15 June 2025 · Balgores Chelmsford

Agent replied · 15 June 2026

Thank you for your comments which we take your seriously. I am sorry that you have felt this way but just want to clarify a few points. We had an agreed time with the electrician and he was late( 30 mins ) and then we managed to agree with him a way forward for him to complete the EICR. I did mention that I was on holiday and I would personally hand over the keys on the completion day. This was discussed on the day the EICR was being done. I even emailed /text you on my holiday ( and the vendors / solicitors ) to ensure Exchange would happen before completion ( as per your request ). As soon as I received notification from the solicitor to release the keys ( after midday ) I contacted you and suggested the NEXT time slot which was after my 2pm appointment. You did not want to wait for this and so we decided to collect the keys from me. It was just before my appointment at 2pm. I hope this clarifies your points raised and best wishes for the future in your new home.

5/5

Google

Fantastic service from start to finish. The team was professional, friendly, and incredibly helpful throughout the entire process. They kept me informed at every stage, were always quick to respond, and went above and beyond to make everything run smoothly, including out of hours. I couldn’t have asked for better service, would highly recommend.

H · 15 June 2025 · Balgores Chelmsford

Agent replied · 15 June 2026

Thank you for your kinds words its appreciated. Best wishes for the future

5/5

Google

Very professional. Have used other letting no agents in the past and none compare. Micheal is fantastic at managing our property, it’s been a seamless transition

Jade · 14 June 2025 · Balgores Basildon

5/5

Google

Chris and the team were great from first contact to completion. They didn’t bombard us with requests or queries and were always on hand when we needed to raise our own. We wouldn’t hesitate to use them again in future, although hopefully we won’t be moving for many years! Jake & Daisy

Cookiejnr89 · 13 June 2025 · Balgores Hornchurch (1 North Street)

5/5

Google

Bacon & Co's Harry Moreland handled our house purchase - so was not even officially our agent - but nonetheless conducted himself with efficiency and courtesy over the few months from our initial viewing to eventual purchase. I recommend …

Rob · 13 June 2025 · Balgores Hornchurch (1 North Street)

5/5

Google

Helpful, professional, available, friendly, approachable and knowledgeable advice from the whole team. As first time buyers, Harry walked us through the process, keeping us informed at every stage and remaining patient, despite delays from …

C · 13 June 2025 · Balgores Hornchurch (1 North Street)

5/5

Google

Chen was very professional and friendly on the viewing. Thank you!

Rebecca · 11 June 2025 · Balgores Hornchurch (1 North Street)

Agent replied · 22 May 2026

Good afternoon, Thank you for your feedback. We are delighted to hear about your positive … More

5/5

Google

Holly truly stands out as an estate agent who combines expertise with a warm and friendly manner. Her efficient approach and genuine care made dealing with her a pleasure, whilst at the same time ensuring that the information I received …

S · 10 June 2025 · Balgores Hornchurch (1 North Street)

5/5

Google

Excellent Estate Agents. The staff were always bright and cheerful, constantly kept in touch and were very professional. They got us regular viewings and provided lots of interesting feedback from each one. I just wish the solicitors we used were as good as our Agents. Definitely recommended.

Leonard · 10 June 2025 · Balgores Hornchurch (1 North Street)

5/5

Google

We recently purchased our first property, and our estate agent, Patrick, made the entire experience incredibly smooth and enjoyable. From the initial viewing to closing the deal, Patrick was professional, responsive, and attentive. He …

Georgia · 10 June 2025 · Balgores Hornchurch (1 North Street)

5/5

Google

Holly helped me purchase my first time property this year. She was amazing, from starting the search to finding the right home, to completion on my property. Her communication was really consistent and she kept me informed of any important updates in a timely manner along the way. She also gave me a lovely gift when I completed, which was really kind! I would definitely recommend Holly to help. Thanks very much Holly.

Charlie · 10 June 2025 · Balgores Hornchurch (1 North Street)

5/5

Google

Cannot recommend Churchods Bookham highly enough. After previously selling our old house via Patrick when he was based in the Cobham office, we’d been so impressed with his level of expertise in the field and his warm and friendly manner, that we did not hesitate when selling our home in Fetcham to use the Churchods Bookham after learning that Patrick had taken over this office. This time we had Marc selling our property who was fantastic to deal with, always on hand to answer any questions and offer his support with any concerns we had on our sale. We are extremely grateful for all the hard work Marc has put into selling our home to enable us to move back to where we want to be. Thank you to Marc and everyone at the Churchods Bookham office.

Soph · 10 June 2025 · Balgores Hornchurch (1 North Street)

5/5

Google

Marc & Patrick were excellent throughout the entire process and really helped moved things along by keeping in regular contact & chasing solicitors etc on our behalf. They got us in to view the property at very short notice and were a pleasure to deal with - thank you!

Sean · 10 June 2025 · Balgores Hornchurch (1 North Street)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Balgores is among the ESTAS 2026 winners.

  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, South East

ESTAS 2026: 4 Best in Postcode across four branches.

ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.

ESTAS awards by year, 2017 to 2025

  • 2025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners

  • 2018 1 Silver ESTAS 2018 winners

    • SilverESTAS 2018: Best Regional Group (6-20 Offices) in the UK, Lettings

  • 2017 1 Gold and 1 Silver ESTAS 2017 winners

    • GoldESTAS 2017: Best Regional Group (6-20 Offices) in the UK, Lettings
    • SilverESTAS 2017: Lettings (Landlords), South East (Essex)

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Balgores is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lettings Agency of the Year Awards

Balgores is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.

Lettings Agency of the Year by year, 2013 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

More industry awards: The Negotiator Awards

The Negotiator Awards

Balgores and its branches won The Negotiator Awards in four years, most recently 2017.

Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.

Negotiator Awards by year, 2014 to 2017

Source: The Negotiator Awards winners lists, as published, linked by year.

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Questions about Balgores

Which Balgores office has the most reviews?

Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.

Where are the Balgores offices?

The 10 Balgores offices, by town:

Has Balgores won any awards?

Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2013.

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