Trusted Agent profile · Essex

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Balgores estate agents in Gravesend, Hornchurch, Chelmsford and 5 more

4.7

★★★★★ Excellent

4,992 reviews across 10 offices and 2 platforms

www.balgoresproperty.co.uk

Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,992 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,235

Reviews on Google

All 10 offices

Trustpilot logo

755

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Caroline, 21 January 2016Read the review from sellers

Buyers1 review

5.0 / 5 I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Elizabeth, 28 July 2017Read the review from buyers

Our offices

Balgores's 10 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,116 reviews on Google only. Show every review

5/5

Google

Hello I am so pleased with Karl tattler in moreton and becky in moreton and Lucy in heswall they are so professional and caring

Carmel · 6 August 2025 · Balgores Chelmsford

5/5

Google

Rachael from sales progression was great and so helpful supporting me with my first time buying. Thank you to everyone!

Nicole · 6 August 2025 · Balgores Chelmsford

5/5

Google

Excellent service from time we met Max the Moreton Manager to the marketing and ‘paper chase’ led by Rebecca. Saw Max on a Monday-property on market the Wednesday pm m-offer accepted the Monday! …

Tony · 6 August 2025 · Balgores Chelmsford

5/5

Google

Chen is the best, amazing service and very attentive

Nasir · 5 August 2025 · Balgores Hornchurch (1 North Street)

Agent replied · 2 September 2025

Good afternoon, We are privileged to hear Chen provided amazing service. We will be sure to let Chen and the team know your feedback. … More

5/5

Google

Thanks to G Darby to follow up the process of the sale of my property, great work.

Raymond · 4 August 2025 · Balgores South Woodham Ferrers

Agent replied · 4 August 2026

HI, Thank you for this kind review!

4/5

Google

We used them for the sale of the house. Michael gave a good pitch to acquire the business but we had to stop the sale due the circumstance change and not hitting the expected target. …

Raja · 4 August 2025 · Balgores South Woodham Ferrers

5/5

Google

Very helpful team, nice communication and follow up from the day you schedule your viewing till the day you move it to the house. …

Ahmed · 4 August 2025 · Balgores South Woodham Ferrers

Agent replied · 4 August 2026

Hi Ahmed, Thank you so much for this lovely review!

5/5

Google

I have had the pleasure of working with James since 2010, during which time he has provided outstanding service as both the director of the letting agent for my flat and, more recently, in successfully managing its sale. His advice has been …

Nicholas · 4 August 2025 · Balgores South Woodham Ferrers

Agent replied · 4 August 2026

Hi Nicholas, Thank you for this lovely review. It is always a pleasure working with you!

5/5

Google

Exceptional! Managed to secure a rental property within a day. Warm & friendly agents, very reactive in communication too. The Process was so easy, thank you Charlotte 🙏 …

RGN · 4 August 2025 · Balgores South Woodham Ferrers

Agent replied · 4 August 2026

Hi Rob, Thank you so much for this kind review!

5/5

Google

The agency is really helpful, especially the negotiator Orlando, he is very responsible and helpful. Overall experience is very nice.

Liu · 4 August 2025 · Balgores South Woodham Ferrers

Agent replied · 4 August 2026

Hi, thank you so much for this kind review!

5/5

Google

We are not renting with the company currently but have had very positive interactions whilst searching for a property, particularly with Charlotte. Very speedy replies and excellent customer service.

Guinea · 4 August 2025 · Balgores South Woodham Ferrers

Agent replied · 4 August 2026

HI, Thank you so much for this lovely review!

5/5

Google

Solutions focussed and very responsive- William went the extra mile to accommodate our special requests and changing needs with dedication and creativity. Thank you William

Vanessa · 4 August 2025 · Balgores South Woodham Ferrers

Agent replied · 4 August 2026

Hi Vanessa, Thank you for this kind review!

5/5

Google

Rating only, no written review.

Naa · 4 August 2025 · Balgores South Woodham Ferrers

Agent replied · 4 August 2026

Thank you for this review!

5/5

Google

Rating only, no written review.

Carl · 4 August 2025 · Balgores South Woodham Ferrers

Agent replied · 4 August 2026

Thank you for this kind review!

5/5

Google

Alun did a great job for us. We changed from our previous agent after many months and he got us an offer within the first couple of weeks of putting it back on the market. Very grateful.

Simon · 4 August 2025 · Balgores South Woodham Ferrers

Agent replied · 4 August 2026

Hi Simon, Thank you so much for your review!

5/5

Google

Efficient service with lettings search, from start to paying holding deposit in less than a week. Thanks Charlotte, James and team!

Adi · 4 August 2025 · Balgores South Woodham Ferrers

Agent replied · 4 August 2026

Hi Adi, Thank you so much for your review!

5/5

Google

Rating only, no written review.

Hendriico · 4 August 2025 · Balgores South Woodham Ferrers

Agent replied · 4 August 2026

Hi, Thank you for your review!

5/5

Google

Charlotte and William were absolutely brilliant. Their communication was consistently clear, prompt, and professional, which made the entire experience smooth and stress-free. I couldn’t have asked for better service, highly recommended.

Connie · 4 August 2025 · Balgores South Woodham Ferrers

Agent replied · 4 August 2026

Hi Connie, Thank you for your lovely review!

1/5

Google

Terrible experience with this agency, bad service and no support during tenancy. Ridiculous charges in the end of tenancy.

Marina · 4 August 2025 · Balgores South Woodham Ferrers

Agent replied · 4 August 2026

Dear Cobalt Blue, We are very sorry to hear that your experience with our agency was disappointing and that you felt you received terrible service and a lack of support during your tenancy. Your feedback is important to us, and we genuinely regret that we didn't meet your expectations. We always strive to provide excellent service and support to all our tenants, and we take all feedback seriously as it helps us identify areas for improvement. We understand your frustration regarding the charges at the end of your tenancy, and we want to assure you that our aim is always for these to be fair and transparent, reflecting the terms of your agreement and the condition of the property. We would appreciate the opportunity to discuss your specific concerns in more detail and understand what went wrong. Please contact me directly at ejack@winkworth.co.uk or call us at 01180 40222301 so we can properly address the issues you've raised. We're committed to finding a resolution. Sincerely, Emma Jack

5/5

Google

Rating only, no written review.

Ayah · 4 August 2025 · Balgores South Woodham Ferrers

Agent replied · 4 August 2026

Hi, Thank you for this 5 star review!

5/5

Google

They were very responsive, we had a really short time frame and they managed to accommodate and get us in. All in all a good experience

Tasha · 4 August 2025 · Balgores South Woodham Ferrers

Agent replied · 4 August 2026

Hi Tasha, Thank you so much for this lovely review!

5/5

Google

Great service! Charlotte is always prompt and thorough with her responses to my queries, and always available to help whenever needed!

Phoebe · 4 August 2025 · Balgores South Woodham Ferrers

Agent replied · 4 August 2026

Hi Phoebe, Thank you so much for your review!

5/5

Google

Thank you so much for being so supportive and caring team. It was a pleasure to deal with such an amazing team! Thank you so much

Maria · 4 August 2025 · Balgores South Woodham Ferrers

Agent replied · 4 August 2026

HI Maria, Thank you so much for this kind review!

5/5

Google

James & the team here in lettings are fantastic. I'd never use anyone else

J · 4 August 2025 · Balgores South Woodham Ferrers

Agent replied · 4 August 2026

Hi, Thank you for this kind review!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Balgores is among the ESTAS 2026 winners.

  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, South East

ESTAS 2026: 4 Best in Postcode across four branches.

ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.

ESTAS awards by year, 2017 to 2025

  • 2025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners

  • 2018 1 Silver ESTAS 2018 winners

    • SilverESTAS 2018: Best Regional Group (6-20 Offices) in the UK, Lettings

  • 2017 1 Gold and 1 Silver ESTAS 2017 winners

    • GoldESTAS 2017: Best Regional Group (6-20 Offices) in the UK, Lettings
    • SilverESTAS 2017: Lettings (Landlords), South East (Essex)

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Balgores is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lettings Agency of the Year Awards

Balgores is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.

Lettings Agency of the Year by year, 2013 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

More industry awards: The Negotiator Awards

The Negotiator Awards

Balgores and its branches won The Negotiator Awards in four years, most recently 2017.

Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.

Negotiator Awards by year, 2014 to 2017

Source: The Negotiator Awards winners lists, as published, linked by year.

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Questions about Balgores

Which Balgores office has the most reviews?

Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.

Where are the Balgores offices?

The 10 Balgores offices, by town:

Has Balgores won any awards?

Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2013.

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