Trusted Agent profile · Essex
Verified
★★★★★
4,992 reviews across 10 offices and 2 platforms
Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,992 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Read the review from sellers
I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Read the review from buyers
Balgores's 10 offices, most reviewed first. Each has its own page.
Showing 4,116 reviews on Google only. Show every review
1/5
GoogleAvoid. Highly unprofessional, unreliable, and a total scam. Sarah Fitton is exactly as others have reviewed her, dishonest and a scam. She takes your money for her property management services, and she doesn’t deliver at all, on the …
Hi Blanca It was a pleasure to manage your property for over 7 years. I was very proud of finding you excellent tenants giving you the rent you wanted every month and had … More
5/5
GoogleVery helpfull and supportive with all my requests and needs, couldn't ask for a better team of people supporting me with the multiple properties I have bought and sold through them
Thanks Andrew for the lovely review and we hope that our relationship will continue with further success!
5/5
GoogleJamie has been really good, very strong communication and highly recommended !
Many thanks for the Excellent review :)
5/5
Googlefantastic service from andrea travis from ashtons estate agents in Widnes. from the beginning when we enquired about viewing the property that we bought right up until the day of collecting the keys, Andrea provided a very efficient and …
5/5
GoogleI rented a room in a shared flat for 7 years and had a wonderful experience throughout my tenancy. The flat was comfortable and well-maintained, and any issues were always addressed promptly and professionally. Communication with the landlord/agency was excellent, friendly, straightforward, and fair. Moving out was smooth, and I received my full deposit back on the same day I left, without any problems. I’m grateful for such a positive renting experience and would happily recommend them to anyone.
Thank you so much for your kind review, Ash! We’re really pleased to hear you had such a positive experience over your 7 years with us. It’s great to know you found everything comfortable and well-managed throughout your tenancy. We truly appreciate your recommendation and wish you all the best in your next chapter!
5/5
GoogleReally impressed by Charlotte and her team from taking my initial enquiries from Rightmove to following up on all questions. She coordinated a virtual viewing to engaging with me throughout. I wanted to see another property by virtual or have a friend see it but another local estate agency refused and were just rude. So a breath of fresh air to work with professionals who see tenants as human beings looking to make an important decision which is to find the right home! Thank you for making this experience delightful.
Hi Adama, Thank you so much for this kind review!
5/5
GoogleGreg and Trudy were such a huge help! They always replied so quickly and were on top of everything, making sure all the communication and coordination went smoothly.Grateful for their help!
5/5
GoogleIt has been a pleasure to work with Dean on finding a letting in Reading. He's knowledgeable about the area and extremely professional. A real gem. If you are looking to rent in Reading, he's the guy to reach out to.
5/5
GoogleGreg is very kind and helpful one of your staff. He always talked positively and encouraged me.
1/5
GoogleRubbish like any british letting agency. The process is always the same: 1) Advertise an overpriced "ruin" known as room or flat nowadays though edited pictures to make it look better than it is. 2)During the viewing dont forget to lie and conceal important information from the tenant. Remember they dont give a damn about you, they just want your money. 3) After the contract is secured make sure to ask for a couple of months rent in advance as a deposit. Yes people renting nowadays dont want a roof on their head. Deep down they want to vandalize your property. You got us!!! 4) Should any issues arise make sure to take a couple of weeks to reply. In the event that someone insists about a repair in the rented "ruin" make sure to use your super powers! SECTION 21 EVICTION notice. Why? Because you dared to ask for some decency in your "ruin". NOPE. You dont matter my friend. But your pocket does. 5)Make sure to deliver the final blow! Keep the whole deposit by blaming the tenant for everything that is wrong inside the "ruin". After all it your reward for your "hard work". 6) Last step. While the tenant is trying to move out make sure to harass them and stress them as much as possible. Once they are out of the "ruin" re- advertise the "ruin" BUT dont forget to list at least 200£ more expensive. After all the more its "value" increases so do the chances for it to collapse. BRAVO!
5/5
GoogleHad previously sold our house with another estate agent however unfortunately sale fell through and was taking months to try and find a buyer and was getting no where. Got in contact with Clint and within a week of being on the market with him, we had sold!! He was absolutely amazing took care of everything! From taking all the photos and videos of the house, handling all the viewings and to pushing solicitors for us! He kept us up-to-date constantly, got us the price we wanted and handled everything. Really could not recommend enough. Even so my daughter has now put her house up for sale with him and have recommended him to all friends and family. He truly is great at his job!! Thank you Clint!
Oh Ellie thank you so much and thank you for the recommendations so far.
5/5
GoogleI recently rented a property through Balgores Chelmsford, and my experience was nothing short of excellent, thanks to the outstanding support from Ben Vainola. From the very first interaction, Ben was incredibly professional, approachable, …
Good morning, Thank you for leaving us a review and for letting us know about your recent experience with Ben in our Chelmsford Branch. … More
5/5
GoogleBalgores has been absolutely fantastic, and I have to give a special shoutout to Ben, who has been incredibly helpful and responsive throughout the whole process. From start to finish, everything was handled smoothly, Ben was always quick …
Good morning Joshua, Thanks for your kind review. We pride ourselves on providing an excellent customer service, so it's great to hear we didn't disappoint on this occasion. … More
5/5
GoogleI recently had the pleasure of renting a house from Balgores and I must say, Jody's assistance was nothing short of exceptional. From the beginning, she has been incredibly helpful and attentive to my needs. Her professionalism and …
Good morning, Thank you for taking the time to leave us a review. Customer service is really important to us, and we pride ourselves on helping … More
5/5
GoogleWorking with Ben to secure a rental property after our main property was damaged by burst pipe. Ben has been extremely proactive in identifying a property and then taking us through the referencing process to hopefully to the end . He has …
Good afternoon, Thank you for leaving us a review and for letting us know about your recent experience with Ben. … More
5/5
GoogleAmazing service from Arif, he was very informative and helpful in accommodating my time restraints by taking time out of his evening for a viewing. Thank you very much!
Good afternoon, Your feedback is incredibly valuable. … More
1/5
GoogleCompletely disappointed with the service, sent countless emails, calls, left messages, never get a response, Allison please contact me!
Dear Michelle, we sincerely apologise for not meeting your expectations and the communication issues you have experienced. This is not the level of service we aim to provide. Our team is prioritising reaching out to you and Allison will be in contact shortly. Thank you for bringing this to our attention, kind regards AN Expert Consultancy
5/5
GoogleHad the pleasure of working with Reece. Thank you for all your help!
Good morning, Thank you for taking the time to leave us a review. It's great to hear how fantastic our agent, Reece, has been throughout your … More
5/5
GoogleChen is the best, amazing service and very attentive
Good afternoon, We are privileged to hear Chen provided amazing service. We will be sure to let Chen and the team know your feedback. … More
5/5
GoogleI dealt with Saoire - words can’t describe my experience it was the best ever and I highly recommend Balgores. They are the best especially Saoire. Each and every one are great always go to Balgores to buy and sell! They are so professional and amazing! Will always highly recommend them!
Good afternoon, Thank you ever so much for your kind review, we truly appreciate it. … More
5/5
GoogleAjay gave me all the information from the beginning, very professional and friendly to help me.
Good morning, Thank you for taking the time to leave us a review. … More
5/5
GoogleSuch an amazing team, Ben and Emily have been so helpful every step of the way. Could not have wished for better people to find a property to rent through.
Good morning, We’re delighted to hear that Ben and Emily offered exceptional service … More
5/5
GoogleExcellent service, Ben Vainola was exceptional.
Good morning, Thanks for leaving us positive feedback. We're delighted to hear that Ben was so helpful. … More
5/5
GoogleBen has been a pleasure to work with so far. And has a fast reaction speed. I expect this level of service to continue.
Good afternoon, Thank you for your kind words about Ben. … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Balgores is among the ESTAS 2026 winners.
ESTAS 2026: 4 Best in Postcode across four branches.
ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.
ESTAS awards by year, 2017 to 20252025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners
2018 1 Silver ESTAS 2018 winners
2017 1 Gold and 1 Silver ESTAS 2017 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Balgores is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 2 awards EA Masters 2020 winners
2019 2 awards EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Balgores is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.
Lettings Agency of the Year by year, 2013 to 20152015 1 Bronze Lettings Agency of the Year Awards 2015 winners
2013 1 Silver Lettings Agency of the Year Awards 2013 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Balgores and its branches won The Negotiator Awards in four years, most recently 2017.
Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.
Negotiator Awards by year, 2014 to 20172017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
2016 1 Gold The Negotiator Awards 2016 winners
2015 2 Gold The Negotiator Awards 2015 winners
2014 1 Gold The Negotiator Awards 2014 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Send Balgores a message.
Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.
The 10 Balgores offices, by town:
Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2013.
