1/5
They aren't picking up the phone or answering emails, and the chat is just a bot. I haven't been able to get in touch for two weeks now!

Trusted Agent profile · Essex
Verified
★★★★★
4,988 reviews across 10 offices and 3 platforms
Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,988 reviews on three platforms, rated 4.7 out of 5 overall.
4,231
Reviews on Google
All 10 offices
2
Reviews on The Trusted Agent
All 10 offices
755
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Read the review from sellers
I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Read the review from buyers
Balgores's 10 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Balgores is among the ESTAS 2026 winners.
ESTAS 2026: 4 Best in Postcode across four branches.
ESTAS winners in four years, the group and its branches: 2026, 2025, 2018, 2017.
2025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners
2018 1 Silver ESTAS 2018 winners
2017 1 Gold ESTAS 2017 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Showing 4,112 reviews on Google only. Show every review
1/5
They aren't picking up the phone or answering emails, and the chat is just a bot. I haven't been able to get in touch for two weeks now!
5/5
Balgores in Chelmsford sold my house in a tricky market. In particular Sam & Ellie in the office were brilliant in dealing with the buyer's sluggish solicitor
Hi Frankie, Thank you so much for your feedback. We’re delighted that Sam and Ellie were able to support you throughout your sale and keep things moving when the buyer’s solicitor caused delays. Their dedication and expert property guidance made a real difference, and we’re pleased our Chelmsford team could help you navigate the sale successfully. Kind Regards, Balgores Chelmsford
5/5
We’ve recently viewed a property with Piers and we’ve seen a few in our time! Estate agents can sometimes come across as pushy or like they’re fibbing about things. Piers has been the best estate agent I’ve ever had show me around a property. He was just himself, very personable, honest when he needed to check something to confirm the answer to questions and respected the quiet time to view the house and take it all in. Just a really lovely young man who is an asset to the agency, and I understand he hasn’t been there for very long either, We’re not sure if we’ll have an offer accepted on the property we viewed but if we were looking again, I would be more inclined to view with Balgores simply because they have Piers.
Hi Kelly, Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear that Piers made such a positive impression during your property viewing. Providing honest advice, expert property guidance, and allowing buyers the time and space to make informed decisions is something our Chelmsford estate agent team values greatly. Your kind words mean a great deal, and we hope to have the opportunity to assist you again with your property search. Kind Regards, Balgores Chelmsford
5/5
Amazing very welcoming
Hi Mark, Thank you for your lovely feedback. We’re delighted to hear that you found our team so welcoming and that you had such a positive experience with us. We really appreciate you taking the time to share your kind words. Kind Regards, Balgores Gravesend
5/5
An exceptional service from a very friendly Team
Hi Stephen, Thank you for your kind feedback. We’re delighted to hear that you received exceptional service from our friendly estate agent team. Providing professional, approachable support throughout the moving process is something we take great pride in, and we really appreciate you taking the time to share your experience. Kind Regards, Balgores Chelmsford
5/5
Balgores have been fantastic to work with. As a portfolio landlord having a trusted agent is invaluable. We are grateful for their service. Great communication and very reliable. Ben is an absolute asset to the team.
Hi Bellot Developments Limited, Thank you for your fantastic feedback. We’re delighted to hear that you’ve found Balgores reliable and communicative, particularly when managing your property portfolio. We really appreciate your trust in our team, and we’ll be sure to pass your kind words on to Ben, it’s great to hear how much of an asset he has been to your experience. Kind Regards, Balgores Chelmsford
1/5
Kacey and Stellison repairs have left us without a dishwasher in our flat for 8 weeks with very little information and no idea when it will be fixed.
5/5
Very helpful and polite staff. Ben has been more than helpful and patient with me in my process. He has answered any questions I’ve had and helped me with any issues.
Hi Elle, Thank you for taking the time to share your feedback. We’re delighted to hear that Ben has been so supportive and patient throughout your journey. It’s great to know he has been on hand to answer your questions and help resolve any issues along the way. We truly appreciate your kind words and are pleased that you’ve had such a positive experience with the Chelmsford estate agent team. Kind Regards, Balgores Chelmsford
5/5
Thanks to Luke and Isabella for being such an amazing staffs .
Hi Charles, Thank you for taking the time to share your feedback. We’re delighted to hear that Luke and Isabella have been so amazing and supportive. We’ll be sure to pass your kind words on to them, as we know they’ll really appreciate it. Kind Regards, Balgores Gravesend
5/5
Rating only, no written review.
Hi Andrew, Thank you for taking the time to leave us a 5-star rating. We really appreciate your support and are delighted to know you had a positive experience with the Balgores Gravesend team. Kind Regards, Balgores Gravesend
5/5
"I cannot recommend Oskar from Balgores Romford highly enough! From start to finish, he was exceptionally helpful, quick to respond, and a genuinely lovely guy to deal with. He even got back to me on a Sunday when the office was closed, (he never stops working!) which made a huge difference. Oskar kindly arranged multiple viewings for us and patiently answered every single question we had throughout the process. Thanks to his hard work and efficiency, we successfully bought the perfect home for us. If you are dealing with Balgores, you're in great hands with Oskar!"
Hi Miss Maria, Thank you for such wonderful feedback. We’re delighted to hear that Oskar provided attentive support throughout your property search, from arranging viewings to answering your questions and keeping everything moving smoothly. It’s fantastic to know his commitment and expert property guidance helped you secure the right home, and we’ll be sure to pass your kind words on to him. Kind Regards, Balgores Romford
5/5
I never leave reviews but on this occasion I felt it was warranted. I just wanted to say thank you to the Romford Balgores team who successfully sold a property for me. Special shout out to Charlie King, Oskar and Louise who were excellent. Estate agents get a bad press in general but these guys are without doubt fantastic. I really felt as a seller they fought my corner through a challenging negotiation. They were open and honest and didn’t just tell me what I wanted to hear, I appreciate that. I would not hesitate to use them again and will in the future. Thank you!
Hi l, Thank you for such thoughtful feedback following the successful sale of your property. We’re delighted to hear that Charlie, Oskar and Louise supported you so well, particularly through what sounds like a challenging negotiation, and that you valued their honest and straightforward approach. Providing strong property sale support and expert guidance throughout the moving process is exactly what we aim for, so it’s wonderful to know you felt the team were firmly on your side. We truly appreciate your recommendation and would be delighted to help you again in the future. Thanks, Balgores Romford
5/5
An extremely positive experience buying through Balgores Romford. Oskar was amazing, always available whenever I needed, answering all my questions and queries, providing his direct number for ease of contact nd communication, and informing us step by step of where we were. Everything was exactly what you need when buying or selling a property
Hi Sameera, Thank you for taking the time to share your feedback. We’re delighted to hear that Oskar provided such dedicated support throughout your purchase and kept you well informed at every stage. His clear communication and commitment to being readily available are exactly what we want our Romford estate agent team to provide when helping clients through the buying process. We truly appreciate your kind words and are pleased to know you had such a positive experience with Balgores Romford. Kind Regards, Balgores Romford
5/5
Ajay was absolutely fantastic and provided exceptional service from start to finish. I had a viewing with him and he was attentive, professional, friendly and extremely helpful throughout. He took the time to answer all my questions and made the whole experience feel easy and comfortable. A real credit to the team, would definitely recommend!
Hi Hakirat, Thank you for your wonderful feedback. We’re delighted to hear that Ajay provided such attentive and professional support during your viewing, taking the time to answer your questions and make the experience comfortable and straightforward. We’ll be sure to pass your kind words on to him, and we really appreciate your recommendation. Kind Regards, Balgores Hornchurch
1/5
Awful - truly awful. I would not recommend. Openly lied about a buyer that was not in a good position. Led to us incurring extra removal costs, and other costs due to delays. An estate agent from the other side progressed the sale rather than the Balgores Team... Balgores were more expensive than the other agent, that was far superior in their service. I would suggest you avoid them, there are plenty of better agents in the area and do feel free to reach out if you would like more information on our poor experience.
5/5
A big thank you to Paul, Marie and Claire for excellent job. From start to finish they were on the ball, keeping me informed every step of the way. First class service, can't thank you enough.
Hi Kim, Thank you for your wonderful feedback. We’re delighted to hear that Paul, Marie and Claire kept you informed throughout the process and provided such attentive property sale support from start to finish. It’s fantastic to know you received the first-class service we aim to provide, and we’ll be sure to share your kind words with the team. Kind Regards, Balgores South Woodham Ferrers
5/5
Ajay was absolutely fantastic and provided exceptional service from start to finish. I had a viewing with him and he was attentive, professional, friendly and extremely helpful throughout. He took the time to answer all my questions and made the whole experience feel easy and comfortable. A real credit to the team, would definitely recommend!
Hi Hakirat, Thank you for your wonderful feedback. We’re delighted to hear that Ajay provided such attentive and professional support during your viewing, taking the time to answer your questions and make the experience comfortable and straightforward. We’ll be sure to pass your kind words on to him, and we really appreciate your recommendation. Kind Regards, Balgores Hornchurch
1/5
Awful - truly awful. I would not recommend. Openly lied about a buyer that was not in a good position. Led to us incurring extra removal costs, and other costs due to delays. An estate agent from the other side progressed the sale rather than the Balgores Team... Balgores were more expensive than the other agent, that was far superior in their service. I would suggest you avoid them, there are plenty of better agents in the area and do feel free to reach out if you would like more information on our poor experience.
5/5
Rating only, no written review.
Hi Julie, Thank you for taking the time to leave us a rating. We really appreciate your feedback and are pleased you chose Balgores Gravesend. We hope our estate agent team can assist you again in the future. Kind Regards, Balgores Gravesend
5/5
Rating only, no written review.
Hi Raluca, Thank you for taking the time to leave us a rating. We really appreciate your feedback and are pleased to know you chose Balgores Gravesend for your property needs. We hope to have the opportunity to assist you again in the future. Kind Regards, Balgores Gravesend
5/5
I recently sold my property with Balgores Romford Ross and his team as in Oscar have been really helpful and talked us through the whole process of the sale. Get in come text with the team if you ever need to sell a property
Hi Rachael, Thank you for sharing your experience with Balgores Romford. We’re so pleased to hear that Ross and Oscar provided helpful property sale support and kept you informed throughout the moving process. It’s great to know you felt well guided from start to finish, and we truly appreciate your recommendation. Kind Regards, Balgores Romford
5/5
Abbie helped us find our perfect property. Extremely helpful and a pleasure to deal with. Shout out to Katie too. Thanks ladies for all your help. Would recommend
Hi Kathryn, Thank you for taking the time to share your lovely feedback. We’re delighted to … More
5/5
I have been working with Luke to look for our family home and he has worked so hard to help me make sure it’s perfect for us and leasing with landlords. He has fully understood our situation and I feel extremely listened to. Thank you Luke
Hi Susan, Thank you for your lovely feedback. We’re so pleased to hear that Luke has taken the time to understand your family’s needs and has gone above and beyond to help you find the right home. It’s wonderful to know you’ve felt listened to and well supported throughout your search and dealings with landlords. We’ll be sure to pass your kind words on to Luke. Thanks, Balgores Gravesend
5/5
Rating only, no written review.
Hi Gurjit, Thank you for leaving us a rating. We really appreciate you taking the time to support our team, and we hope you were happy with the service and support provided by Balgores Gravesend. Thanks, Balgores Gravesend
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.
The 10 Balgores offices, by town:
Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches also won ESTAS awards in three earlier years.
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