Trusted Agent profile · Essex
Verified
★★★★★
4,992 reviews across 10 offices and 2 platforms
Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,992 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Read the review from sellers
I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Read the review from buyers
Balgores's 10 offices, most reviewed first. Each has its own page.
Showing 4,116 reviews on Google only. Show every review
1/5
GoogleI’ve rented a property through this agency and the only thing they are interested in is collecting the rent. When it comes to fixing problems that arise in the property that’s another story. Over 3 weeks now I’m unable to use the sink in the bathroom. On the rental payment day I will get a text message from them every hour until I pay rent but can’t get support when I’m in need of it. Don’t expect the same service when you’re in the property.
5/5
GoogleWill and Liz were very supportive throughout the whole process of selling our house. It was great to have him there especially when it came to the finale, helping to sort out communication difficulties in our chain.
Hi Gary! 😊 Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Will and Liz were able to provide the support you needed while selling your home. It’s fantastic to know that they helped you navigate the … More
5/5
GoogleAfter selling a property as an executor, the service we received from Will was excellent. He kept in regular contact with us with updates on the sale, liaising with both the solicitors and the buyer, and provided excellent customer service.
Hi Jane! 🌟 Thank you so much for the wonderful 5-star review! We truly appreciate your kind words about Will and the excellent service he provided during the sale of your property. It's fantastic to hear that his communication and updates … More
5/5
GoogleDear All, Balgores Agency is the best agency I have ever dealt with! Bobbi and her entire …
Good afternoon, Thank you for your lovely review. We’re delighted to hear that your experience with Balgores was such a positive … More
1/5
GoogleStay away from balgores! Disgusting in there attitude. I called up 9am this morning and recieved an email around 2pm stating a contractor should be in contact. …
5/5
GoogleExcellent from start to finish. Oskar was very professional, mixed with personal touches. Amazing doing business, highly recommend
Good morning, We are delighted to hear about your excellent experience with Oskar. We will be sure to pass on your feedback to Oskar and the team. Thank you for recommending our professional service. Warm regards Balgores - Romford
5/5
GoogleDear All, Balgores Agency is the best agency I have ever dealt with! Bobbi and her entire …
Good afternoon, Thank you for your lovely review. We’re delighted to hear that your experience with Balgores was such a positive … More
5/5
GoogleI had a fantastic experience with Balgores Hornchurch Estate Agents & Letting Agents. Ajay especially has been incredibly helpful throughout my search for a new place, offering the best service, constant support, and clear communication …
Good afternoon, We are delighted to hear about your experience with Ajay. Thank you for recommending our service and team. … More
1/5
GoogleStay away from balgores! Disgusting in there attitude. I called up 9am this morning and recieved an email around 2pm stating a contractor should be in contact. …
1/5
GoogleI would strongly advise avoiding Balgores Basildon. Our experience renting a flat through them over the past year has been awful from start to finish. From the day we collected the keys, we encountered multiple issues that were never properly addressed. The property was handed over in poor condition, including a fire alarm that was not fitted and left on the floor, which we reported immediately. Despite raising the issue numerous times over 11 months, it was never resolved, even though it breached basic fire safety regulations. We also had damaged furniture that had to be thrown away due to the poor condition of the flat when it was let to us. The front door didn’t close properly for almost a year, it was only around a week before we gave notice to leave that they finally contacted us about replacing it. However, it was never actually replaced, as we moved out shortly after. We also found Joanne to be extremely unprofessional and rude. She regularly cut us off during phone calls, refused to listen properly, and made communication unnecessarily stressful and frustrating. The situation became even more concerning when, after my fiancé left an honest Google review, we received a call from Michael, who asked us to remove it because it “affected his job.” When we declined, he offered a £50, £100 Amazon voucher in exchange for taking it down. He also asked us to delay posting another review while they “looked into resolving the issue.” We agreed, but no one ever followed up, even after more than a week. This experience has shown us the complete lack of care, professionalism, and compliance within this branch. Please make sure to do your research and know your tenant rights before dealing with them.
5/5
GoogleI have recently moved into my first rental property. After speaking to lot of agents I gound a flat with Balgores. Michael showed me the property and was on hand to answer any questions I had. He made things so easy and nothing was too much trouble. I was very anxious about the move but Michael and his team eased my nerves and made things so much easier. I would definitely recommend Michael and his team at Balgores Basildon Lettings to anyone that is looking for their new home. Thank you so much!!
Good morning, Thank you so much for your feedback. We’re delighted to hear that your experience with Michael and the team at our Basildon branch was such a positive one. Moving into your first rental can be a daunting step, so it’s good to know that Michael was able to ease your nerves and make the process run smoothly. We’ll be sure to pass on your kind words to Michael and the team, it will mean a great deal. Wishing you all the best in your new home. Warm regards. Balgores - Basildon
5/5
GoogleI would highly recommend Balgores in Basildon , Georgia is a superstar she made the whole experience of buying a property as easy as it could be always called or mailed back and explained everything during the whole process , same for Harrison he was also amazing I can’t thank both enough for the help they gave me during the whole process…
Good morning, Thank you for your feedback regarding our Basildon branch. We’re so pleased to hear that Georgia and Harrison helped make your property purchase run smoothly and supported you throughout the process. They’ll be delighted to hear your kind words. Wishing you all the best in your new home. Warm regards, Balgores, Basildon
5/5
GoogleOutstanding service from start to finish (nearly)! I first used Balgores (Basildon) back in 2018 when purchasing my property, and they were absolutely fantastic. So, when it came time to sell recently, there was no hesitation, I went straight back to them. Within just a week of listing, my house was sold! Unfortunately, my initial buyer had to pull out due to issues in their own chain (completely out of Balgores’ control), but Joe and his team were incredible. They immediately arranged new viewings, and within six days of going back on the market, I had four or five offers, and accepted one! Over the past few months, I’ve had the absolute pleasure of working with Georgia Yexley, my sales progressor. She has been nothing short of amazing, professional, patient, and relentless in pushing the sale forward. It’s been a long and sometimes stressful process (again, no fault of Balgores), but Georgia has been there every step of the way, offering advice, reassurance, and a lot of hard work behind the scenes. Even when I’ve been frustrated, she’s handled everything with kindness and understanding. With completion now just days away, I can honestly say the team at Balgores Basildon have been outstanding throughout. I can’t thank them enough, especially Georgia, for their dedication and support. I’ll definitely be back with another glowing update once everything is complete, but for now, I can highly recommend Balgores (Basildon) to anyone looking to buy or sell. A truly first-class experience!
Good afternoon, Thank you so much for your review. We're thrilled to hear that your experience with our Basildon branch, has been so positive. We're pleased to hear how well Georgia, supported you throughout the process. We really appreciate your kind words and recommendation, and we look forward to hearing your final update once completion is through. Wishing you all the very best as you move forward! Warm regards, Balgores of Basildon
5/5
GoogleEllie at Chelmsford has been great from 1st viewing all the way through my purchase. Her colleague Marie also great as sale progressed..in fact all staff very friendly and helpful on the phone whenever I called. Great experience. Recommended.
Good afternoon, We are delighted to hear Ellie and Marie provided good customer service. Thank you for recommending us. … More
5/5
GoogleI’ve been with Balgores for 10 years, which says a lot about how they have managed my property which has been top notch, I’ll continue my business with them for as long as i need to, as i feel safe knowing they are extremely professional and are always there in regards to any issues or general communication regarding my property .
Good morning, Thank you for your loyalty and kind words! It means so much to us that you’ve trusted Balgores for over 10 years. … More
5/5
GoogleI would like to thank Richard and the whole team for the sale of our property. I can undoubtedly recommend their first class service, and would not hesitate to use their services again.👍🌟🌟🌟… …
Good afternoon, Thank you for your wonderful feedback. We're pleased Richard and our team provided first class service for your … More
5/5
GoogleRating only, no written review.
Good afternoon, Thank you for the 5* review. Best wishes Balgores - Chelmsford
2/5
GoogleI was a tenant at a property managed by Balgores, now I'm a tenant elsewhere with a different estate agent. I can confirm that Balgores were terrible as property managers. Think twice.
5/5
GoogleMichael was fantastic to work with from start to finish and seamlessly managed the entire process end to end to ensure everything kept moving. To be honest, the whole team were fantastic to work with and I would highly recommend them - thanks again!
Good afternoon, Thank you so much for your kind review. We’re happy to hear that Michael provided such good support throughout the entire process, ensuring everything ran smoothly. It’s also good to know the whole team made a great impression, we'll be sure to pass on your comments. Thanks again for your thoughtful words. Warm regards Balgores - Brentwood
5/5
GoogleThey say moving house is one of the most stressful things you can do, clearly, those people didn’t have kinetic estate agents on their side! …
Thank you so much for this incredible review, it really made us smile! We’re absolutely delighted that James and Joanne made your move such a positive experience. Your kind words perfectly capture what we strive for: professionalism, … More
5/5
GoogleSold our house through Kinetic, from the start Kinetic were very competitive on their charges, Mat came and did the valuation and took the photos. For some of the viewings other staff came and showed people around and their knowledge of the area was first class. For us the person who stood out was Jo. She was in constant contact with us and our buyers, she was sending weekly emails to our solicitors after updates on where they were in regards of searches and replies, she even sent emails/phoned our sellers estate agent asking them to chase things up. Thank you everyone at Kinetic John & Jeanette.
Thank you so much for your kind words! We’re delighted you had such a positive experience with Kinetic. It’s wonderful to hear Matt, Jo and the team made the process smooth from start to finish, we’ll be sure to pass on your thanks to them.
5/5
GoogleWe recently bought a house through Kinetic. Matt was really helpful sending information and showing us around the property, really enthusiastic and knowledgeable. Throughout the buying process Jo was great at communicating between us and the sellers- super quick to reply and always really friendly. Great experience all round.
Thank you for your lovely review! We’re so pleased to hear that Matt and Jo made your purchase such a smooth and positive experience. It’s great to know their enthusiasm and communication stood out, we’ll be sure to pass on your kind words.
5/5
GoogleWe’ve just bought our first home and can’t thank Jo at Kinetic enough! She always replied promptly, chased updates for us, and reassured us in the stressful moments. Genuinely don’t know what we would have done without her. Ben was also great, he showed us the property and did the handover, making everything smooth from start to finish. Huge thanks from Wiktoria and Ryan 😊
Thank you so much for your wonderful review! We’re delighted to hear that Jo and Ben made your first home-buying experience such a smooth and reassuring one. Wishing you both every happiness in your new home!
5/5
Google5* We couldn’t be happier with the service received by Kinetic. From our initial valuation from Matt, through to completion the whole team have been brilliant. Louis looked after our sale and kept us up to date with the interest our house was getting, progress with bookings, and potential buyers. In 6 weeks we had sold our home and was looking for our next home. Whilst we were viewing houses Jo kept in contact regularly to understand our position better so she could update our buyers, I think this is so important, I had full confidence that Jo was on top of everything, was listening to us and therefore able to set realistic timeframes for our buyers so they wasn’t forgotten about and left in the lurch, this must have made their buying experience much nicer. If only we had this with our purchase but unfortunately that was through a different estate agents. I must say the whole experience of buying and/or selling a house can be stressful but Jo and the team make life so much easier. We are truly grateful for the level of service Kinetic offer through their high standards
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The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Balgores is among the ESTAS 2026 winners.
ESTAS 2026: 4 Best in Postcode across four branches.
ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.
ESTAS awards by year, 2017 to 20252025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners
2018 1 Silver ESTAS 2018 winners
2017 1 Gold and 1 Silver ESTAS 2017 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Balgores is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 2 awards EA Masters 2020 winners
2019 2 awards EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Balgores is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.
Lettings Agency of the Year by year, 2013 to 20152015 1 Bronze Lettings Agency of the Year Awards 2015 winners
2013 1 Silver Lettings Agency of the Year Awards 2013 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Balgores and its branches won The Negotiator Awards in four years, most recently 2017.
Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.
Negotiator Awards by year, 2014 to 20172017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
2016 1 Gold The Negotiator Awards 2016 winners
2015 2 Gold The Negotiator Awards 2015 winners
2014 1 Gold The Negotiator Awards 2014 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Send Balgores a message.
Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.
The 10 Balgores offices, by town:
Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2013.
