Trusted Agent profile · Essex
Verified
★★★★★
4,991 reviews across 10 offices and 3 platforms
Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,991 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Read the review from sellers
I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Read the review from buyers
Balgores's 10 offices, most reviewed first. Each has its own page.
Showing 4,115 reviews on Google only. Show every review
5/5
GoogleI would like to say a big thank you to Ajay. his customer service is exceptional and for the last few days he has been helping me over the phone/email in a very friendly and professional manner, making things much simpler and not complicated to understand. Once again, Thank you very much to Ajay!
5/5
GoogleReally impressive - professional, efficient and kind service. Always on the ball! Very communicative without being over the top! Brilliant.
Good morning, We truly appreciate your kind words about our professional service. Your feedback regarding our communication means a great deal to us. Best wishes, Balgores, Chelmsford
5/5
GoogleVery good service from Balgores , Reece was excellent.
Hello Sri, Thank you immensely for your kind words about our service and for highlighting … More
2/5
GoogleMy experience with Balgores Hornchurch was mixed. While staff were polite and responsive, I felt significant pressure to use Gazeal’s reservation agreement when making an offer on a property. …
5/5
GoogleBalgores have always been efficient, helpful and prompt when dealing with our property. Ben and before him Jodie have always dealt with matters in a timely and pleasant manner.
Hi Jon, Thanks for your review, we're delighted you're happy with our service. It's great to know you've had such a positive experience with us. … More
5/5
GoogleRating only, no written review.
Good afternoon, Thank you for the 5* review Best wishes Balgores - Chelmsford
1/5
GoogleOur experience with Kinetic Lettings, and in particular our assigned agent Nina, was deeply disappointing and stressful. …
5/5
GoogleBelated thanks to the Kinetic team especially Jo. From the beginning, they were in constant communication and kept me updated throughout the process until completion. Jo was amazing and very proactive. I would highly recommend them.
5/5
GoogleMy partner and I were unexpectedly made homeless after our newly purchased property was destroyed by a water leak last January. We urgently looked for a rental property and came across a few through kinetic. Nina was absolutely brilliant in finding us the perfect fit for us two and our dog. She was always helpful in answering any queries we had and managed to get us into a property in 5 weeks post water leak discovery. Issues with the rental were dealt with in a timely and professional manner. We would highly recommend Nina and kinetic as an estate agents!
5/5
GoogleFrom start to finish the service we had from Kinetic Staff especially Jo. has been fantastic kept updated on everything that was happening was always there if we had a question or needed help with form filling etc.Arranged plenty of viewings and made the whole process of house selling as pain free as they could Would not hesitate to use them again and recommend them to anybody who wants to sell their house.
5/5
GoogleHIGHLY RECOMMEND KINETIC!!! I have dealt with Kinetic for several years now, both as a seller, a buyer and for rentals and I cannot recommend them enough! They are not your run of the mill estate agents, they care about every single client and their needs and I personally don't know anyone who has dealt with Kinetic that hasn't praised them for the same! All staff are brilliant but Nina (and Matt) particularly go above and beyond for their clients. I'm so grateful to them for all they have done for me over the years. I'm not a friend, I don't work for them, I'm just a client that has had nothing but fantastic customer service! So don't let other bitter reviews give you a false impression, no one can please everyone 100% of the time but the majority of reviews speak for themselves!
5/5
GoogleI've had an excellent experience throughout. Nina has been extremely professional, friendly, and very responsive at every stage. I feel like she's gone above and beyond in any situation. Viewings were well organised, and everything was clearly explained. Any maintenance issues were dealt with quickly and efficiently, and communication was always clear. Its made the whole process stress-free. I would definitely recommend this agent to others.
5/5
GoogleRating only, no written review.
Thank you for your feedback.
2/5
GoogleMy experience with Balgores Hornchurch was mixed. While staff were polite and responsive, I felt significant pressure to use Gazeal’s reservation agreement when making an offer on a property. …
4/5
GoogleRating only, no written review.
Thank you Balgores - Gravesend
5/5
GoogleGiovanni has been our wonderful property management agent for many years. He always goes the extra mile, responds to queries promptly and sorts out any issues that arise before they become problems. He has been amazing and I cannot recommend him highly enough.
Thank you for your kind comments Neil. I hope you and Rosemary enjoy the rest of your retirement. Best Wishes
5/5
GoogleBalgores are an excellent agent for my property, they have been quick to market and fill it, and keep in constant contact whenever I have needed them. They are professional and reliable and I wouldn’t use anyone else
Good afternoon, We are thrilled to hear about your positive experience with our Chelmsford branch. Thank you for the review, we really appreciate it. Best wishes, Balgores, Chelmsford
5/5
GoogleI would like to express my deepest gratitude and appreciation for Ben Vainola as he has been extremely helpful, professional and patient with me. I would highly recommend this company for everyone as I felt they make finding a property easy and less stressful.
Good afternoon, Thank you for your review, we are delighted to hear about your positive experience with Ben and the team. … More
5/5
GoogleBalgores’s worked hard to sell my house. They went above and beyond in many areas, did the majority of viewings on my behalf and always ensured the house was left as they found it. Their follow up process and communication was excellent, better than other agents I had used. Highly recommend
Good morning, Thank you for sharing your experience. We're delighted to hear that you found our communication and follow‑up process … More
5/5
GoogleBalgores in Upminster were amazing. Great communication, attentive and helpful. Chris and his team were so friendly and professional, they really made a stressful time a lot easier. A special shout out to Abbie and Neo who were exceptional. Can't recommend Balgores in Upminster enough.
Good afternoon, Our Upminster team will be delighted to hear that they helped make your experience less stressful than it might have been. … More
5/5
GoogleLiam snd Michael are wonderful. Both provided a prompt and an amazing and responsive support.
Good morning, Thank you for your positive feedback regarding Liam and Michael’s customer service, it really means a lot. We’ll be sure to share your comments with the team. Kind regards, Balgores, Basildon
1/5
GoogleRating only, no written review.
5/5
GoogleMel and Kim were professional, efficient and easy to work with. Clear communication throughout. Would recommend.
5/5
GoogleI have had an amazing experience dealing with Balgores , I was trying to sell my flat and struggling for long time , even went multi agent and Balgores were the one, who found the buyer, the best thing about the team was they would keep me posted every week on how things were moving , provide timely updates , suggest me new idea to get more traction, and helped me throughout the process, they followed up with buyer , their and my solicitors both. Mark and Oscar did a great job, highly recommend.
Good morning, Thank you so much for sharing your experience. We’re delighted to hear that Mark and Oscar were able to help you achieve a successful sale. Keeping our clients informed is something we take great pride in. So it’s good to know this made a difference for you. Best wishes Balgores - Romford Your recommendation means a lot to us, and we’ll be sure to pass your kind words on to the team. Kind regards, Balgores, Basildon
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Balgores is among the ESTAS 2026 winners.
ESTAS 2026: 4 Best in Postcode across four branches.
ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.
ESTAS awards by year, 2017 to 20252025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners
2018 1 Silver ESTAS 2018 winners
2017 1 Gold and 1 Silver ESTAS 2017 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Balgores is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 2 awards EA Masters 2020 winners
2019 2 awards EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Balgores is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.
Lettings Agency of the Year by year, 2013 to 20152015 1 Bronze Lettings Agency of the Year Awards 2015 winners
2013 1 Silver Lettings Agency of the Year Awards 2013 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Balgores and its branches won The Negotiator Awards in four years, most recently 2017.
Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.
Negotiator Awards by year, 2014 to 20172017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
2016 1 Gold The Negotiator Awards 2016 winners
2015 2 Gold The Negotiator Awards 2015 winners
2014 1 Gold The Negotiator Awards 2014 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Send Balgores a message.
Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.
The 10 Balgores offices, by town:
Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2013.
