Trusted Agent profile · Essex

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Balgores estate agents in Gravesend, Hornchurch, Chelmsford and 5 more

4.7

★★★★★ Excellent

4,990 reviews across 10 offices and 3 platforms

www.balgoresproperty.co.uk

Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,990 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,233

Reviews on Google

All 10 offices

Trustpilot logo

755

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Caroline, 21 January 2016Read the review from sellers

Buyers1 review

5.0 / 5 I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Elizabeth, 28 July 2017Read the review from buyers

Our offices

Balgores's 10 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,114 reviews on Google only. Show every review

5/5

Google

Balgores Hayes has been brilliant from start to finish. Billy showed us round multiple viewings and organised them to fit our availability. He was also great and responsive during the biding stage, making a stressful time go smoothly. Balgores staff were excellent in the sales progression stage, with Joe keep things moving at a pace. Highly recommend

SteadmanBros · 30 April 2026 · Balgores Hayes

Agent replied · 7 May 2026

Good afternoon, Thank you very much for your kind review. We’re delighted to hear that the team at our Hayes office provided such a positive experience from start to finish. It’s great to know that Billy was able to accommodate your availability for viewings and support you clearly and responsively during the bidding stage, helping to ease what can be a stressful time. We’re also pleased that Joe and the sales progression team kept everything moving smoothly. Your recommendation is very much appreciated, and we will be sure to pass your feedback on to Billy, Joe and the rest of the team. Best wishes, Balgores

5/5

Google

Amazing agents - very friendly & approachable. Jo has been brilliant from start to end. She’s brilliant at chasing & getting the sale pushed forwards. Thanks so much - we are very happy home owners ☺️

Stacey · 29 April 2026 · Balgores Romford (3 Old Mill Parade Victoria Road)

5/5

Google

Joanne at Kinetic was outstanding for our purchase with Kinetic. She was knowlegable and communication was top notch always keeping us in the loop and co ordinating solicitors. Thankyou Joanne for all your hard work.

Martin · 29 April 2026 · Balgores Romford (3 Old Mill Parade Victoria Road)

5/5

Google

I would highly recommend Kinetic to anyone looking to rent out their property. Nina made the entire process simple and straightforward, with fast and clear communication throughout. She was an absolute pleasure to deal with

Sam · 29 April 2026 · Balgores Romford (3 Old Mill Parade Victoria Road)

1/5

Google

As soon as my reservation fee was paid, communication with the I Am Sold team became so difficult. I had to wait hours in a queue on the phone lines and, at times, a 15 day ++ wait for a reply to emails. This made the 56-day completion …

Jessica · 29 April 2026 · Balgores Chelmsford

Agent replied · 29 May 2026

Hi Jessica, Thank you for taking the time to share your feedback. … More

1/5

Google

I decided to use iamsold for a quick sale. I set expectations with price before entering contract in which they said it would still work! I dropped my house price from £260k to £240k for auction and then lowered to £220k on their advice. I …

Stacey-Lee · 29 April 2026 · Balgores Chelmsford

Agent replied · 29 May 2026

Hi Stacey-Lee, Thank you for taking the time to share your feedback. … More

1/5

Google

A very disappointing experience, three months wasted , agreed the price twice and every time they come up with a new story, zero transparency, they lack the required levels of respect and professionalism they will never come back with an …

Eslam · 29 April 2026 · Balgores Chelmsford

Agent replied · 29 May 2026

Hi Eslam, Thank you for taking the time to share your feedback. … More

5/5

Google

So far S & W have been fantastic. Keeping us up to date with viewings & feedback & most recently being very clear with how things will progress following the procedural offer & acceptance. All the team are great & would have no hesitation in recommending this engaging & professional estate agency team. Thank you. Keep it going!

Philip · 28 April 2026 · Balgores Chelmsford

Agent replied · 28 June 2026

Hi Philip! 🌟 Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you’ve had a great experience with Starkings & Watson. It's our pleasure to keep you informed about viewings and feedback throughout the process. Your kind words about our team truly mean a lot to us. We're committed to making every step as clear and engaging as possible! 😊 We appreciate your recommendation and look forward to assisting you further in your journey. If you have any questions or need anything else, don’t hesitate to reach out. Thanks again, and let’s keep the momentum going! 🚀

5/5

Google

A delightful, professional Team of people helping me through the sale process. With special thanks to Liz and Tracey who finally got it over the line. I highly recommend you both I indebted to you for helping me finally be close to my new granddaughter xx

Elizabeth · 28 April 2026 · Balgores Chelmsford

Agent replied · 28 June 2026

Hi Elizabeth! 🌟 Thank you so much for your wonderful 5-star review! We're absolutely thrilled to hear that you found our team delightful and professional during your sale process. It's fantastic to know that Liz and Tracey were able to help you get over the finish line. They truly appreciate your kind words! 😊 We’re so happy that you’re now closer to your granddaughter, and we feel honored to have been a part of your journey. If you ever need assistance in the future or have any questions, don’t hesitate to reach out. We’re here for you! Wishing you all the best in this exciting new chapter! 💖

5/5

Google

Tony was here early and was very efficient, job done in very good time. Pleasant guy too.

Ceri · 25 April 2026 · Balgores Romford (3 Old Mill Parade Victoria Road)

Agent replied · 16 May 2026

Thanks, Ceri! We’re glad Tony was able to get everything sorted promptly and made the experience a pleasant one.

5/5

Google

Tony was very friendly, punctual and fixed our problem promptly and efficiently.

Terence · 25 April 2026 · Balgores Romford (3 Old Mill Parade Victoria Road)

Agent replied · 16 May 2026

Thank you for your feedback. We’re pleased to hear Tony resolved the issue promptly and provided such friendly, efficient service.

5/5

Google

Tony James came to us in Ystrad Rhondda today and was fabulous! Very efficient and pleasant. Sorted our new phones out really quickly!

Laurie-Anne · 25 April 2026 · Balgores Romford (3 Old Mill Parade Victoria Road)

Agent replied · 16 May 2026

Thank you for your feedback. We’re delighted to hear Tony provided efficient and pleasant service and got everything set up quickly.

5/5

Google

Tony at Nelson.. Brilliant job, great guy, really helpful

Bethan · 25 April 2026 · Balgores Romford (3 Old Mill Parade Victoria Road)

Agent replied · 16 May 2026

Thank you for your feedback. We’re pleased to hear Tony did a brilliant job and was so helpful.

5/5

Google

Tony attended the site. He sorted the DCD box today. Nice guy

Kannan · 25 April 2026 · Balgores Romford (3 Old Mill Parade Victoria Road)

Agent replied · 16 May 2026

Thank you for your feedback. We’re glad Tony was able to resolve the issue.

5/5

Google

Rating only, no written review.

Daniel · 23 April 2026 · Balgores Gravesend

Agent replied · 7 May 2026

Good morning, Thank you for the five stars, it means a lot. Best wishes Balgores - Gravesend

5/5

Google

Highly recommended specially Luke provided excellent services.

Roger · 23 April 2026 · Balgores Gravesend

Agent replied · 7 May 2026

Good afternoon, Thank you for your kind review. Best wishes Balgores - Gravesend

5/5

Google

Met with Luke to view a property, very professional, very relaxed and easy to chat with, kept me updated without having to chase

Janice · 23 April 2026 · Balgores Gravesend

Agent replied · 7 May 2026

Good afternoon, Thank you very much for your kind review. We will pass your feedback on to Luke. … More

5/5

Google

Luke was friendly and professional during the viewing. Really nice 👌 …

Patricia · 23 April 2026 · Balgores Gravesend

Agent replied · 7 May 2026

Good morning, Thank you for your review. It is always great to hear that our staff are not only professional but also friendly. … More

5/5

Google

Very helpful team especially Luke and Daniella. Managed to secure tenants quickly and efficiently. All the additional paperwork was handled well and I was informed every step of the way from initial meeting to successful letting.

Maggie · 23 April 2026 · Balgores Gravesend

Agent replied · 7 May 2026

Good morning, Thank you for your kind review. We’re delighted to hear that you found the team so helpful, particularly Luke … More

5/5

Google

Really great service from Luke! Enjoyed my viewing a lot

Kansola · 23 April 2026 · Balgores Gravesend

Agent replied · 7 May 2026

Good morning, Thank you for your feedback. We will be sure to pass your comments on to Luke. Best wishes, Balgores, Gravesend

1/5

Google

Stay far away if you are a renter!

Jazz · 23 April 2026 · Balgores Basildon

5/5

Google

Very professional, and excellent service. I was keep fully informed by a highly motivated team. Vic Wiffen

Victor · 23 April 2026 · Balgores Upminster

Agent replied · 7 May 2026

Good morning, Thank you for your review. We’re delighted to hear that you found our service very professional and that … More

5/5

Google

Excellent service and prompt response Will highly recommend

Asha · 21 April 2026 · Balgores Romford (5-6 Station Chambers Victoria Road)

Agent replied · 7 May 2026

Good morning, Thank you for your kind words about our excellent service. Your recommendation is apricated. Best wishes Balgores - Romford

5/5

Google

Balgores has a great team. We had the pleasure of working with Oscar, who does his job very well. He was very helpful in unclear situations and was always available when we needed him.

Галина · 20 April 2026 · Balgores Romford (5-6 Station Chambers Victoria Road)

Agent replied · 7 May 2026

Good morning, Thank you for your feedback. We will be sure to pass your comments on to Oscar and the rest of the team. Best regards, Balgores, Romford

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Balgores is among the ESTAS 2026 winners.

  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, South East

ESTAS 2026: 4 Best in Postcode across four branches.

ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.

ESTAS awards by year, 2017 to 2025

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Balgores is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lettings Agency of the Year Awards

Balgores is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.

Lettings Agency of the Year by year, 2013 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

More industry awards: The Negotiator Awards

The Negotiator Awards

Balgores and its branches won The Negotiator Awards in four years, most recently 2017.

Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.

Negotiator Awards by year, 2014 to 2017

Source: The Negotiator Awards winners lists, as published, linked by year.

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Questions about Balgores

Which Balgores office has the most reviews?

Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.

Where are the Balgores offices?

The 10 Balgores offices, by town:

Has Balgores won any awards?

Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 24 other industry awards since 2013.

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