Trusted Agent profile · Essex

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Balgores estate agents in Gravesend, Hornchurch, Chelmsford and 5 more

4.7

★★★★★ Excellent

4,990 reviews across 10 offices and 3 platforms

www.balgoresproperty.co.uk

Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,990 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,233

Reviews on Google

All 10 offices

Trustpilot logo

755

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Balgores's 10 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,114 reviews on Google only. Show every review

5/5

Google

Balgores dealt with my property purchase very professionally and smoothly. Oskar Evans from the Sales team was particularly helpful and dealt with all my queries very swiftly. Definitely recommend Balgores as an agent.

Mahdi · 6 May 2026 · Balgores Romford (5-6 Station Chambers Victoria Road)

Agent replied · 13 May 2026

Good morning, Thank you for your kind review. We’re delighted to hear that your property purchase was handled professionally and smoothly. It’s especially good to know that Oskar was able to assist you so effectively. We’ll be sure to pass on your lovely feedback to Oskar and the team. Thank you for your recommendation. Best wishes, Balgores - Romford.

5/5

Google

We have just left our flat and wanted to share a great review for Regal as we think they’ve been excellent with us throughout our whole tenancy. From the start, everything was very formally done, with clear explanations and portals for easy access of documentation and signing. It’s all been very easy. Any time we had any issue or repair, they were very immediate with their response and would send a contractor same day if they could. Every month we received confirmation of rent payments via email and anything they needed from us at any point was communicated clearly and efficiently. Having heard horror stories about London Landlords, we are very lucky that we experienced our first time renting in London with Regal and would recommend them to anyone in the area !!! :)

Ana · 5 May 2026 · Balgores Chelmsford

Agent replied · 5 June 2026

Thank you so much for your kind words Ana - it really means a lot to us! We’re delighted to hear that your experience with Regal Estates was smooth and positive throughout your tenancy. It was a pleasure having you, and we truly appreciate your recommendation. Wishing you all the very best in your next home!

5/5

Google

A massive thankyou to D’arcy and Ben. They have been absolutely amazing the whole house selling process. They have helped every step of the way and I couldn’t have asked for more support x Thankyou

Abbi · 4 May 2026 · Balgores Hornchurch (1 North Street)

Agent replied · 1 June 2026

Thank you for your lovely feedback. We’re delighted to hear that D’arcy and Ben were able to support you throughout the whole selling process and that you felt well looked after at every stage. They will both really appreciate your kind words. Thank you again for choosing Oulsnam.

2/5

Google

Inventory check out report was promised by the agent to be on the same day, was processed 2 days later instead. Some iPad pictures are out of focus. I also admire the scrupulousness and effort taking pictures of 2cm hair and flagging it as a check out issue.

Alexei · 4 May 2026 · Balgores Hornchurch (1 North Street)

5/5

Google

From the moment I requested a virtual viewing while we’re abroad, the service from this agency has been outstanding. Charlotte contacted me immediately after I expressed interest and arranged for videos to be taken the very next day. She was consistently responsive to all our questions, and the referencing and affordability checks through Goodlord were seamless and straightforward. We’ve been searching for apartments for about a month with mixed experiences from other agencies - viewing requests ignored, or little to no information provided. In contrast, this agency has been exceptional. I wouldn’t hesitate to recommend them to anyone looking to rent or sell a property. They are a real credit to the landlord of the property we’re currently about to secure.

Nix · 4 May 2026 · Balgores South Woodham Ferrers

5/5

Google

Charlotte has been wonderful to deal with. She communicates promptly and honestly, which I feel is invaluable when looking for a home. Our search for a house hasn’t been a straightforward process but it’s been helped by the friendly and attentive service we’ve received. Would happily recommend.

Hayley · 4 May 2026 · Balgores South Woodham Ferrers

5/5

Google

Huge thank you to Trudy and Greg for helping me sell my house! From start to finish, they were incredibly knowledgeable and guided me through every step with confidence. They always kept me updated, answered all my questions quickly, and made the whole process feel smooth and stress-free. I truly felt like I was in safe hands the entire time. I wouldn’t hesitate to recommend them to anyone looking to buy or sell a home. Five stars all the way!

Abby · 4 May 2026 · Balgores South Woodham Ferrers

5/5

Google

John was a great agent and very helpful. Especially for someone like me buying for the first time, it can be very confusing and hard to navigate. He was always available and very quick in replying any questions

Alice · 4 May 2026 · Balgores South Woodham Ferrers

5/5

Google

I would highly recommend Sarah ! I chose her when selling my parents house as she offers a very personal and professional service. You are dealing with the same person all the time which makes the whole process so much easier . Sarah is friendly, approachable, really listens but is always ready to give her advice and support. Sarah will also go the extra mile to keep the sale on track. A real 5 star service !

Julie · 4 May 2026 · Balgores Chelmsford

5/5

Google

I would like to take a moment to recognise Marc and Saoire for the outstanding service they both provided throughout our purchase. They were consistently cheerful and approachable, kept us fully informed at every stage of the process, and were extremely flexible when arranging viewing times, which we really appreciated. Marc was exceptional in managing the sale of our property. He was always on top of things, proactively chasing progress where needed, and was consistently helpful and reliable throughout. Saoire supported us from the outset and assisted with our initial sale before it unfortunately fell through. She remained incredibly positive and took the time to give us helpful advice and tips on how best to market the house. At one point we lost hope, but Saoire stayed reassuring and committed, ensuring us that she would look after us. Overall, Balgores were a pleasure to work with. They were flexible, professional, and made the entire experience far easier than expected. This was very much down to the professionalism and positive attitude of the whole team.

Sarika · 3 May 2026 · Balgores Romford (5-6 Station Chambers Victoria Road)

Agent replied · 22 April 2026

Good afternoon, Thank you so much for taking the time to leave such a thoughtful and detailed review. We’re delighted to hear about your positive experience with Balgores and, in particular, the outstanding service provided by Marc and Saoire. Your kind words truly reflect the commitment and care they both bring to their roles. We’re be sure to pass on your comments. Thank you again for choosing Balgores Best wishes Balgores - Romford

5/5

Google

Thank you Mansons for a more than satisfactory experience as a letting agent who then very successfully sold my rental property to existing tenants. Very smooth transition, excellent communication between conveyancers (who Mansons …

Victoria · 2 May 2026 · Balgores Chelmsford

Agent replied · 2 August 2026

Thank you 🙏 so much Victoria for your wonderful review. We’re delighted to hear that you had such a smooth and positive experience with us, from letting through to the successful sale of your property. … More

5/5

Google

Balgores were great to deal with throughout my property search. The team was professional, responsive, and made the whole process feel smooth and straightforward. …

Katey · 2 May 2026 · Balgores Gravesend

Agent replied · 7 May 2026

Good morning, Thank you for your kind review. We’re delighted to hear that you had a positive experience with Balgores … More

5/5

Google

Tony arrived today. What a gem. Really friendly and helpful!

Zasha · 2 May 2026 · Balgores Romford (3 Old Mill Parade Victoria Road)

Agent replied · 16 May 2026

Thank you for your feedback! We’re delighted to hear Tony made such a positive impression.

5/5

Google

Tony came out today to fix an issue caused by another service provider. Tony had what he needed to fix the problem and worked with us to meet our needs as a busy site. Tony was professional, polite and efficient. Would throughly recommend Tony and Global 4 to anyone. We are back up and online again. Thank you Tony 😊 …

Kerry · 2 May 2026 · Balgores Romford (3 Old Mill Parade Victoria Road)

Agent replied · 16 May 2026

Thank you for your kind feedback. We’re pleased Tony was able to resolve the issue promptly and get you back online.

5/5

Google

Great, efficient service, both friendly and professional. Thanks to Varun Malhotra, it was a pleasure.

Tracey · 1 May 2026 · Balgores Chelmsford

Agent replied · 29 May 2026

Hi Tracey, Thank you for your 5-star review! … More

5/5

Google

Excellent service from Jack. Can’t fault it. First time buying on auction. All done and dusted within 6 weeks. Perfect updates. Always happy to answer questions. Highly recommended. Rob and Debbie. (Telford)

Rob · 1 May 2026 · Balgores Chelmsford

Agent replied · 29 May 2026

Hi Rob and Debbie, Thank you so much for your fantastic feedback. … More

5/5

Google

Sarah has been absolutely incredible from start to finish, and we honestly couldn’t have asked for a better estate agent. She managed to sell our house within just 24 hours, which completely exceeded our expectations. Her knowledge of the market, professionalism, and attention to detail made the entire process feel smooth and stress-free. What really stood out was how responsive and supportive she was throughout everything. Sarah replied to every message almost immediately, no matter the time, which made such a difference and gave us complete confidence that everything was in hand. Not only did she sell our home so quickly, but she also helped us find our dream house. She really listened to what we wanted and went above and beyond to make it happen. Sarah genuinely cares about her clients and works tirelessly to get the best outcome. We are so grateful for all of her help and would highly recommend her to anyone looking to buy or sell a home.

Lucy · 1 May 2026 · Balgores Chelmsford

Agent replied · 1 June 2026

Thank you so much for the glowing review. Sarah will be delighted with such positive feedback. Best Wishes

5/5

Google

Excellent purchase experience. Great communication, professional, personable service . Highly recommend

Caroline · 1 May 2026 · Balgores Chelmsford

Agent replied · 1 June 2026

Thank you so much for the 5 star review. Glad your experience was a positive one. Best wishes.

5/5

Google

Great professional, but relaxing experience working with Matthew, gave him a key and he did the rest. More importantly the house sold in with 4 weeks…

C · 1 May 2026 · Balgores Chelmsford

Agent replied · 1 June 2026

Thank you so much for the positive review. Its not often we hear the word 'relaxing' when it comes to moving house. Delighted we could make the experience stress free for you. Best wishes.

5/5

Google

Rating only, no written review.

Adekunle · 30 April 2026 · Balgores Gravesend

Agent replied · 7 May 2026

Good morning, Thank you for the five star recommendation. Best wishes Balgores - Gravesend

5/5

Google

Really happy with my experience with Balgores. Frank and the team kept me updated all the way and really appreciated this. From my experience I highly recommend them.

Jane · 30 April 2026 · Balgores Gravesend

Agent replied · 7 May 2026

Good afternoon, We’re pleased to hear that Frank kept you well informed throughout your experience with us. Your recommendation truly means a great deal. … More

5/5

Google

I was really happy for viewing the property by Luke Swindells. He had shown me great professionalism, and described everything, thank you

MUHAMMAD · 30 April 2026 · Balgores Gravesend

Agent replied · 7 May 2026

Good afternoon, Thank you for your review, we will pass your feedback on to Luke. Kind regards Balgores - Gravesend

5/5

Google

I would like to give a big thank you too Ross for all the help and advice whilst selling my late mothers property. He was very professional and courteous during the whole process. If you ever needed anyone to help you Ross would be my personal recommendation. Thanks.

Mark · 30 April 2026 · Balgores Romford (5-6 Station Chambers Victoria Road)

Agent replied · 7 May 2026

Good afternoon, Thank you for your review. We are pleased to hear that Ross was so helpful during such a difficult time. We will be sure to pass your feedback on to Ross and the team. Best wishes, Balgores, Romford

5/5

Google

Rating only, no written review.

Luke · 30 April 2026 · Balgores Upminster

Agent replied · 7 May 2026

Good afternoon, Thank you for the five star rating. Best wishes Balgores - Upminster

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Balgores is among the ESTAS 2026 winners.

  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, South East

ESTAS 2026: 4 Best in Postcode across four branches.

ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.

ESTAS awards by year, 2017 to 2025

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Balgores is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lettings Agency of the Year Awards

Balgores is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.

Lettings Agency of the Year by year, 2013 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

More industry awards: The Negotiator Awards

The Negotiator Awards

Balgores and its branches won The Negotiator Awards in four years, most recently 2017.

Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.

Negotiator Awards by year, 2014 to 2017

Source: The Negotiator Awards winners lists, as published, linked by year.

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Questions about Balgores

Which Balgores office has the most reviews?

Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.

Where are the Balgores offices?

The 10 Balgores offices, by town:

Has Balgores won any awards?

Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 24 other industry awards since 2013.

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