Trusted Agent profile · Essex

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Balgores estate agents in Gravesend, Hornchurch, Chelmsford and 5 more

4.7

★★★★★ Excellent

4,990 reviews across 10 offices and 3 platforms

www.balgoresproperty.co.uk

Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,990 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,233

Reviews on Google

All 10 offices

Trustpilot logo

755

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Caroline, 21 January 2016Read the review from sellers

Buyers1 review

5.0 / 5 I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Elizabeth, 28 July 2017Read the review from buyers

Our offices

Balgores's 10 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,114 reviews on Google only. Show every review

4/5

Google

Brilliant place to buy tropical plants. All looks healthy and happy.

Rosemary · 15 May 2026 · Balgores Chelmsford

1/5

Google

This property auction team wasted my time twice. The first time, I won the property and was told to sign the agreement and transfer the fee. Just as I was about to transfer the funds, they called me and said the property had been sold privately instead. The second time, I placed 8 bids, and they kept extending the auction time for the other party. It honestly felt like they had already decided who they wanted to sell the property to, and the auction was just a formality. In the end, they extended the time again for the other bidder and then suddenly ended the auction within seconds. Very disappointing experience. In my opinion, they are just time-wasters and not transparent with the auction process.

Musharraf · 15 May 2026 · Balgores Chelmsford

1/5

Google

When the funds from your house sale get paid into the wrong account by the solicitors they receive comission for recommending, they will send you the completion documents and pretend it didn't happen.

Carl · 15 May 2026 · Balgores Chelmsford

Agent replied · 29 May 2026

Hi Carl, Thank you for taking the time to share your feedback. We’re very concerned to read your comments and are sorry to hear about your experience. We understand how distressing any issue relating to sale funds would be and appreciate the seriousness of the concerns you have raised. As we are unable to review or discuss specific case details within a public forum, we would strongly encourage you to contact us directly so that this matter can be fully investigated with the relevant parties involved. Please contact us at experience@iamproperty.com and we will ensure your concerns are reviewed. Kind Regards Customer Experience Team

1/5

Google

Unbelievably poor. Communication is almost non existent. Guarantees of callbacks from our completion “specialist” were not realised a single time, even on our completion day. Emails take days or weeks to be responded to, if at all. Then there’s the outright lies. Telling our estate agent that they have updated us, when they absolutely have not. If I worked for a company who treated clients like this, I’d leave out of embarrassment. We’ve been left feeling as though Iamsold could not care one bit about our sale, presumably since they get their payment up front from the buyer? Where’s the incentive for them to actually follow through? Given all of this, to no surprise our sale has now fallen through. What a waste of three months. Don’t make the same mistake we have in trusting Iamsold with your house sale. Beyond awful.

Richard · 15 May 2026 · Balgores Chelmsford

Agent replied · 29 May 2026

Hi Richard, Thank you for taking the time to leave your feedback. We’re really sorry to hear how frustrated and disappointed you’ve been with your experience. We completely understand how upsetting this must have been, especially with the sale ultimately falling through after such a long process. The communication issues you’ve described, including missed callbacks and delays responding to emails, are not the experience we want customers to have, and we appreciate you bringing this to our attention. We’d really like the opportunity to look into this further for you. Please contact us directly at experience@iamproperty.com so we can review what’s happened in more detail. Kind Regards Customer Experience Team

1/5

Google

I listed my house for sale in January this year. The agent I used suggested modern auction as I had no upward chain. All paperwork for the auctioneer and solicitor were completed within 24hrs. In less than 2 weeks the auctioneer (Liam Barker) rings me asking me to consider dropping my price by 10k. I refused and this didn’t go down to well with him. Over the next few weeks communication was sparse. Every call was him telling me I need to reduce my price. No communication from the estate agent. When I did agree to reduce the house price nothing happened as I would not reduce by the price he wanted. Whose house is this ? Never sure when I live in the East Midlands area why I’m given to Northumberland ? The minute my 3 month period was up he comes back to me with a suggestion of transferring to the London branch. I continued stating via email that I’ve had enough and I’m not continuing with this. Suddenly communication stops . I. State again we are finished and I want my house removed from Rightmove . The reply to this is that this is the first he knows of it ! I forward all emails again to Liam who tells me he never received them, yet he’s responding! Interesting. I do not recommend I AM SOLD. I certainly do not recommend the process or the auctioneer. What a complete waste of time. Please be very careful about this method of selling, despite all the talk it’s definitely not worth the aggravation and no one is completely trustworthy or honest. Would give zero stars if I could.

Stephanie · 15 May 2026 · Balgores Chelmsford

Agent replied · 29 May 2026

Hi Stephanie, We’re really sorry to read how frustrated and disappointed you’ve been with your experience. We completely understand how upsetting it must have been to feel unheard and unsupported throughout what should have been a collaborative process. Communication is such an important part of any property sale, so we’re sorry to hear that you felt this was lacking and that the discussions around pricing and next steps left you feeling uncomfortable and frustrated. We appreciate you taking the time to share such detailed feedback, as experiences like this are something we take seriously and use to review how we support customers throughout the process. Please do contact us directly at experience@iamproperty.com for us to investigate further. Kind Regards Customer Experience Team

1/5

Google

Rating only, no written review.

Declan · 15 May 2026 · Balgores Chelmsford

Agent replied · 29 May 2026

Hi Declan, We’re sorry to see that you were disappointed with your experience. This is never the impression we want to leave customers with, and we appreciate you taking the time to leave feedback. We would welcome the opportunity to discuss your experience further and look into the issues you’ve raised. Please contact us at experiece@iamproperty.com Kind Regards Customer Experience Team

5/5

Google

Joe was super lovely, made time to show me around and was really accommodating when I asked to see the property another time with my parents, he just let us crack on and wasn’t overbearing like a lot of other agents I’ve experienced. 10/10 x

Georgia · 15 May 2026 · Balgores Chelmsford

Agent replied · 15 June 2026

Thanks Georgia for your kind words about Joe. We do try to give viewers time on their own aswell to assess properties. Best wishes for the future

5/5

Google

Great guy. Friendly as well. Took his time to show me around and explain things to me. Thanks Luke

Kofi · 12 May 2026 · Balgores Gravesend

Agent replied · 13 May 2026

Good morning, Thank you so much for your kind words! We’re really pleased to hear that Luke made you feel welcome and took the time … More

5/5

Google

Brilliant service from Oulsnam Hagley road, Ben Palfrey has been a star he was very helpful during the sale of my house lots of updates and phone calls.

Sharon · 11 May 2026 · Balgores Hornchurch (1 North Street)

Agent replied · 1 June 2026

Thank you for your kind feedback. We’re really pleased to hear you received brilliant service from our Hagley Road team and that Ben kept you well updated throughout the sale of your home. He will be delighted to hear your comments. Thank you again for your support.

5/5

Google

Thanks you Abbie for helping with our search without you we wouldn’t have found our dream home.

Chloe · 10 May 2026 · Balgores Upminster

Agent replied · 12 May 2026

Good morning, Thank you for your kind review. We will be sure to pass your feedback on to the team. … More

5/5

Google

Tony arrived at our Steer Swansea Branch. He was very polite, helpful and knowledgeable. Great service.

Shane · 9 May 2026 · Balgores Romford (3 Old Mill Parade Victoria Road)

Agent replied · 16 May 2026

Thank you for your feedback! We’re delighted to hear Tony made such a positive impression.

5/5

Google

I recently went to view a property and had a great experience with Luke from the estate agents. He was really lovely, welcoming, and informative throughout the viewing. He answered all my questions clearly and made me feel comfortable and at ease. Excellent customer service, thank you, Luke!

Aimee · 8 May 2026 · Balgores Gravesend

Agent replied · 11 May 2026

Good morning, Thank you for taking the time to leave a review. We’re delighted to hear that you had a great experience with Luke and that he made you feel welcome, and at … More

5/5

Google

By Debbie: I would like to say a big thank you to Chris , and and his team at balgores in Upminster . Chris worked over and above his call of duty always at hand , gave me all the help and support I needed at a very stressful time . …

James · 8 May 2026 · Balgores Upminster

Agent replied · 13 May 2026

Good morning, Thank you so much for your review. We’re delighted to hear that Chris and the team at our Upminster branch were … More

5/5

Google

Rating only, no written review.

Julie · 8 May 2026 · Balgores Chelmsford

Agent replied · 29 May 2026

Hi Julie, Thank you for your 5-star rating we really appreciate it! … More

1/5

Google

Have never had a phone call with less than 35 minutes on hold. Left a voicemail with no followup. Dreadful communication. Baffling. And using an automated voice for your menus is infuriating. How hard would it be to recording a human? Zero stars, would not recommend.

Amy · 8 May 2026 · Balgores Chelmsford

Agent replied · 29 May 2026

Hi Amy, Thank you for taking the time to share your feedback. … More

1/5

Google

There's no point in trying to sell or buy from this outfit they never answer telephone they put you on hold for ages and still never answer phone They give you the option of leaving a message but they dont return calls TAKE YOUR BUSINESS ELSEWHERE

Ken · 8 May 2026 · Balgores Chelmsford

Agent replied · 29 May 2026

Hi Ken, We’re sorry to hear about your experience and appreciate you bringing this to … More

5/5

Google

Balgores SWF were very helpful in our property purchase. Marie in particular was lovely to deal with: very friendly and good at returning calls and following up. Thanks for your help!

Natasha · 7 May 2026 · Balgores South Woodham Ferrers

Agent replied · 11 May 2026

Good morning, Thank you very much for your kind review. We’re delighted to hear that you found the team to be so helpful throughout your property purchase. We'll pass your feedback onto Marie and the team. Wishing you every happiness in your new home, and thank you again for choosing Balgores. Kind regards, Balgores - South Woodham Ferrers

5/5

Google

I was completely impressed with LUkE, his professionalism exceed my expectations,

Adolphus · 7 May 2026 · Balgores Gravesend

Agent replied · 13 May 2026

Good morning, Thank you for your review. We’ll be sure to pass your feedback on to Luke and the team. … More

5/5

Google

Excellent service, communication, professionalism,I couldn't ask for more. Thank you Luke

Matti · 6 May 2026 · Balgores Gravesend

Agent replied · 13 May 2026

Good morning, Thank you for your five-star review, it is very much appreciated. Best wishes, Balgores, Gravesend

5/5

Google

Sam Gough was fantastic. Really personable, helpful and listened to me. It was a great experience and I would highly recommend Sam.

Marcia · 6 May 2026 · Balgores Hornchurch (1 North Street)

5/5

Google

Staff very helpful and polite.

Lee · 6 May 2026 · Balgores Chelmsford

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Balgores is among the ESTAS 2026 winners.

  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, South East

ESTAS 2026: 4 Best in Postcode across four branches.

ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.

ESTAS awards by year, 2017 to 2025

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Balgores is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lettings Agency of the Year Awards

Balgores is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.

Lettings Agency of the Year by year, 2013 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

More industry awards: The Negotiator Awards

The Negotiator Awards

Balgores and its branches won The Negotiator Awards in four years, most recently 2017.

Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.

Negotiator Awards by year, 2014 to 2017

Source: The Negotiator Awards winners lists, as published, linked by year.

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Questions about Balgores

Which Balgores office has the most reviews?

Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.

Where are the Balgores offices?

The 10 Balgores offices, by town:

Has Balgores won any awards?

Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 24 other industry awards since 2013.

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