Trusted Agent profile · Essex

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Balgores estate agents in Gravesend, Hornchurch, Chelmsford and 5 more

4.7

★★★★★ Excellent

4,992 reviews across 10 offices and 2 platforms

www.balgoresproperty.co.uk

Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,992 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,235

Reviews on Google

All 10 offices

Trustpilot logo

755

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Caroline, 21 January 2016Read the review from sellers

Buyers1 review

5.0 / 5 I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Elizabeth, 28 July 2017Read the review from buyers

Our offices

Balgores's 10 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,116 reviews on Google only. Show every review

5/5

Google

The Upminster team have great commitment to customers and brilliant service all round. They helped me find a place in record time. Thanks team!

Daniel · 22 May 2020 · Balgores Upminster

4/5

Google

During my time renting from Balgores everyone had been very helpful from getting into my house to day to day dealings and inspections with Hannah.

Louise · 22 May 2020 · Balgores Upminster

5/5

Google

Great service from Richard and the team. Constant communication from Balgores helped us through move process. If I every moved again we would use again.

Jon · 22 May 2020 · Balgores Upminster

5/5

Google

All staff we’ve dealt with @ Balgores are faultless in the handling of our tenancy. Our property manager Hannah Potter provides the communication speed, knowledge-ability and most importantly transparency we need in any aspect of our correspondence with her. Keep up the good work.

Dan · 22 May 2020 · Balgores Upminster

5/5

Google

Heather Watson and Emily Howe have been superb in helping me find a property and the rest of the team at Balgores Property. I would definitely use them whenever my next property purchase or sale happens. A great company!

Sunshine · 22 May 2020 · Balgores Upminster

5/5

Google

Parmi and Mackensie, have been great with providing us all the information required for us buying our place. They helped in securing our mortgage. Great service from the Balgores team. They continue to update us through the whole process until we exchange contracts.

Janine · 22 May 2020 · Balgores Upminster

5/5

Google

Rating only, no written review.

Ionut · 22 May 2020 · Balgores Upminster

5/5

Google

Rating only, no written review.

Terry · 22 May 2020 · Balgores Upminster

5/5

Google

The service we received from Richard and other members of the team was excellent, despite problems arising with our purchase the team were regularly feeding back and were on hand to advise throughout. I would recommend Balgores at Upminster to anyone.

Colleen · 22 May 2020 · Balgores Upminster

5/5

Google

Mortgage advise was clear and detailed and any questions we had answered. The mortgage process was extremely smooth and communication was excellent throughout.

Lloyd · 22 May 2020 · Balgores Upminster

5/5

Google

Balgores staff (Mark and colleagues) were really helpful when I rented my property. They kept me updated from beginning to the end. They were honest and straight forward. No hidden fees. References done within time. Will deal with them again.

Razvan · 22 May 2020 · Balgores Upminster

5/5

Google

Very good information all the way through from Mark. Very helpful and pleasant to deal with.

David · 22 May 2020 · Balgores Upminster

5/5

Google

The team at Balgores lettings were very professional and managed the entire process in a quick and efficient way. I can recommend them without hesitation.

Simon · 22 May 2020 · Balgores Upminster

1/5

Google

We paid a week deposit to secure the property, but after 3 days they gave the prolerty to someone else. A total waste of time! I don't recommend!

Gabi · 22 May 2020 · Balgores Hornchurch (1 North Street)

Agent replied

Hi there, After undergoing an investigation internally, we've checked through all of our … More

3/5

Google

Poor website, images stretched to enhance size. Lacking in detail. Often map street view not available.

Bobby · 22 May 2020 · Balgores Hornchurch (1 North Street)

5/5

Google

Excellent service. Finally found a company that it contentious, caring and literally do what they say on the tin. Thank you to all the team.

Peter · 22 May 2020 · Balgores Hornchurch (1 North Street)

5/5

Google

Great service and very friendly. Mark Claxton was extremely helpful and understood what I was looking for and found me my ideal flat. Extremely happy.

Michele · 22 May 2020 · Balgores Hornchurch (1 North Street)

5/5

Google

Massive Thankyou to Mark for helping me out over the past couple of weeks. Can’t tell you how much I appreciate the out of hours updates. Genuinely made me feel as though you cared :) not something you come across all that often. Clearly cares a lot about his job, and the people he’s trying to help. Great service! Thanks again

Gemma · 22 May 2020 · Balgores Hornchurch (1 North Street)

5/5

Google

Thank you very much Mark, I really appreciate your sincerity and the fact that you kept to your words. Thanks for making this an expedient stress free experience for me. You all are indeed a great team! Amazing!

NG · 22 May 2020 · Balgores Hornchurch (1 North Street)

5/5

Google

William was easy to work with, open and honest and made it stress free. Plus he was always on time! So many thanks to William and Balgores!

Epps · 22 May 2020 · Balgores Hornchurch (1 North Street)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Balgores is among the ESTAS 2026 winners.

  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, South East

ESTAS 2026: 4 Best in Postcode across four branches.

ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.

ESTAS awards by year, 2017 to 2025

  • 2025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners

  • 2018 1 Silver ESTAS 2018 winners

    • SilverESTAS 2018: Best Regional Group (6-20 Offices) in the UK, Lettings

  • 2017 1 Gold and 1 Silver ESTAS 2017 winners

    • GoldESTAS 2017: Best Regional Group (6-20 Offices) in the UK, Lettings
    • SilverESTAS 2017: Lettings (Landlords), South East (Essex)

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Balgores is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lettings Agency of the Year Awards

Balgores is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.

Lettings Agency of the Year by year, 2013 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

More industry awards: The Negotiator Awards

The Negotiator Awards

Balgores and its branches won The Negotiator Awards in four years, most recently 2017.

Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.

Negotiator Awards by year, 2014 to 2017

Source: The Negotiator Awards winners lists, as published, linked by year.

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Questions about Balgores

Which Balgores office has the most reviews?

Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.

Where are the Balgores offices?

The 10 Balgores offices, by town:

Has Balgores won any awards?

Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2013.

Reviews may appear on more than one platform.

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