Trusted Agent profile · Essex

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Balgores estate agents in Gravesend, Hornchurch, Chelmsford and 5 more

4.7

★★★★★ Excellent

4,990 reviews across 10 offices and 3 platforms

www.balgoresproperty.co.uk

Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,990 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,233

Reviews on Google

All 10 offices

Trustpilot logo

755

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Caroline, 21 January 2016Read the review from sellers

Buyers1 review

5.0 / 5 I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Elizabeth, 28 July 2017Read the review from buyers

Our offices

Balgores's 10 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,114 reviews on Google only. Show every review

5/5

Google

I Am Very Happy With Balgores Gravesend Lettings Agency. Very Polite & Very Professional, Highly Recommend.

Miranda · 11 June 2026 · Balgores Gravesend

Agent replied · 15 June 2026

Hi Miranda, Thank you for your kind feedback. We’re delighted to hear you’ve had a very … More

5/5

Google

Luke was patient with us when viewing. We did not feel rushed. He answered my questions to satisfaction.

Yayra · 11 June 2026 · Balgores Gravesend

Agent replied · 15 June 2026

Hi Yayra, Thank you for your kind feedback. We’re pleased to hear that Luke was patient … More

5/5

Google

For the unfamiliar the conveyancing process is quite daunting and unpredictable. Richard and his team helped smooth this out for us with their support, efficiency and proactive communication - a masterclass in customer service.

Mel · 9 June 2026 · Balgores Chelmsford

Agent replied · 17 June 2026

Hi Mel, Thank you for your kind feedback. We’re pleased to hear that Richard and the Chelmsford estate agent team were able to support you through the conveyancing process and make it feel smoother and more manageable. It’s great to know their efficiency and proactive communication helped provide reassurance throughout your moving process. We really appreciate your thoughtful comments. Kind Regards, Balgores Chelmsford

1/5

Google

Emailed regarding a house to let, didn't get any response, even called them, still no response. Not very professional if you ask me and not a good advertisement.

Focused · 9 June 2026 · Balgores Hornchurch (1 North Street)

5/5

Google

Excellent range of plants is amazing

Stephen · 8 June 2026 · Balgores Chelmsford

5/5

Google

Unreal place. Beautiful selection of jungle style plants. Lovly cafe and epic koi pond. Dont forget you're wallet 😁 …

MR · 8 June 2026 · Balgores Chelmsford

1/5

Google

Rating only, no written review.

David · 8 June 2026 · Balgores Chelmsford

Agent replied · 29 June 2026

David I have no record of you as a client yet here you are trying to harm a small business, I am just trying to support my family and people like you don’t realise how much damage this does. Please don’t hide behind your keyboard, call me on 07538298911 or come and see me at my office

5/5

Google

A huge thank you to Abbie and Donna at Upminster Balgores. From the first time we met Abbie to Donna helping us progress the sale they have been amazing. We have had a tough sale(nothing to do with Abbie and Donna) and they have both been …

Lee · 8 June 2026 · Balgores Upminster

Agent replied · 1 June 2026

Hi Lee, Thank you for your wonderful feedback. We're really pleased to hear that Abbie … More

5/5

Google

Can't recommend Balgores (Upminster) highly enough! I was badly mucked about by a previous estate agent and decided to give Balgores a go. They arranged several viewings for my property within THREE days of it going onto the market …

Nigel · 8 June 2026 · Balgores Upminster

Agent replied · 29 May 2026

Hi Nigel, After a frustrating experience elsewhere, it's fantastic to hear that our estate … More

5/5

Google

We used Balgores Brentwood to sell our house and we definitely made the right choice of estate agents! From start to finish, the service from Joe, Jamie and the whole team was fantastic, the house sold very quickly, communication was fantastic and they kept us updated regularly with progress of the whole chain, chasing often to keep things moving. A massive thank you to them all and I wouldn't hesitate to highly recommend them!

Helen · 8 June 2026 · Balgores Hayes

Agent replied · 22 June 2026

Hi Fahima, Thank you for your kind feedback. We’re delighted to hear that Ellie and Marie provided fantastic support throughout your purchase and kept communication clear and consistent at every stage. It’s great to know their guidance helped make the moving process smoother and more reassuring for you. We really appreciate your recommendation and your positive comments about the Chelmsford estate agent team. Kind Regards, Balgores Chelmsford

5/5

Google

Balgores provided multiple suitable properties for viewing in a timely manner which led me to find the perfect house as well as providing a recommendation for solicitors to use. I recommend Balgores to anyone looking to find a property in the Essex area.

Farhan · 8 June 2026 · Balgores Basildon

Agent replied · 15 June 2026

Hi Farhan, Thank you for your kind feedback. We’re pleased to hear that the Basildon estate agent team were able to provide suitable property options promptly and support you in finding the perfect home. It’s also great to know our recommendation for solicitors helped make the moving process more straightforward for you. We really appreciate your recommendation and your positive comments. Kind Regards, Balgores Basildon

5/5

Google

Kinetic have been fantastic throughout our rental process. A special thank you to Ella and Nina for their outstanding customer service and support. Their prompt responses, professionalism, and willingness to help made the entire experience …

Sophie · 8 June 2026 · Balgores Romford (3 Old Mill Parade Victoria Road)

5/5

Google

Nina was hands down the best agent we dealt with in the whole of Lincolnshire. She was responsive, proactive, helpful, kind and completely on it throughout the process. I haven’t come across Kinetic before but I can’t recommend them highly enough. If you are looking for a proper job ask for Nina.

Carl · 8 June 2026 · Balgores Romford (3 Old Mill Parade Victoria Road)

5/5

Google

I have been dealing with Ella and she has been amazing. From start to finish. Everything has gone so smoothly certainly takes the stress out of moving when you deal with someone so efficient. Thank you Ella

Ann · 8 June 2026 · Balgores Romford (3 Old Mill Parade Victoria Road)

5/5

Google

Kinetic do a superb job letting my properties. Nina and Ella are efficient and thorough, and take care of everything. If you want a no hassle letting, talk to these people.

David · 8 June 2026 · Balgores Romford (3 Old Mill Parade Victoria Road)

5/5

Google

Liz was a huge help and support to me during what can be a very stressful time! Her professionalism was very much appreciated. Thank you Liz.

Fran · 7 June 2026 · Balgores Chelmsford

Agent replied · 28 June 2026

Hi Fran! 🌟 Thank you so much for your wonderful 5-star review! We're thrilled to hear that Liz was able to support you during what can certainly be a stressful time. Your kind words about her professionalism mean the world to us, and we will make sure to pass along your appreciation! 😊 At Starkings & Watson, we strive to make the property journey as smooth as possible, and it’s fantastic to know we could help you achieve that. If you ever need assistance again in the future, don’t hesitate to reach out. We look forward to working with you again! 🏡✨

5/5

Google

Luke, was very helpful and informative, made us feel welcome while viewing and answered all questions and had suggestions

Jordan · 6 June 2026 · Balgores Gravesend

Agent replied · 15 June 2026

Hi Jordan, Thank you for your kind feedback. We’re pleased to hear that Luke was helpful … More

5/5

Google

James Vercesi has been extremely professional, helpful and shows genuine care - not just to his clients but his applicants also. He takes the time to get to know people as to ensure a great match for companies. There is a real human element with Magnus James. I would highly recommend their services to anyone looking to fill a role and anyone looking for work. Thank you, James!!

J · 6 June 2026 · Balgores Hornchurch (1 North Street)

5/5

Google

I wanted to take a moment to share my positive experience with Samantha Gough. Throughout my recent transition, her support and communication have been truly wonderful. Samantha encouraged me every step of the way and played a vital role in helping me pursue a role I have always dreamed of. Her guidance and encouragement have made a significant difference in my journey. THANK YOU SAM!

Liga · 6 June 2026 · Balgores Hornchurch (1 North Street)

5/5

Google

I had a great experience with Magnus James, especially Samantha, who was supportive throughout the whole process. She was always easy to get hold of, kept me updated, and helped me secure my new job quickly and smoothly. I’d definitely recommend Magnus James to anyone looking for a professional and approachable recruitment company.

Nathaniel · 6 June 2026 · Balgores Hornchurch (1 North Street)

5/5

Google

A great experience with Balgores. Ellie and Marie were fantastic during my purchase. Great communication and support throughout which is exactly what you need when going through this process. Highly recommend them!

Fahima · 5 June 2026 · Balgores Chelmsford

Agent replied · 17 June 2026

Hi Fahima, Thank you for your kind feedback. We're delighted to hear that Ellie and Marie provided fantastic support throughout your purchase and kept communication clear and consistent at every stage. It’s great to know their guidance helped make the moving process smoother and more reassuring for you. We really appreciate your recommendation and your positive comments about the Chelmsford estate agent team. Kind Regards, Balgores Chelmsford

5/5

Google

Buying our house was a very smooth process from the time we viewed the house until we completed the purchase. We were informed of all stages along the way. Thank you Balgores special mention to Ellie and Allannah!

Brenda · 5 June 2026 · Balgores Chelmsford

Agent replied · 17 June 2026

Hi Brenda, Thank you for your lovely feedback. We're delighted to hear that your home purchase was smooth from viewing through to completion, and that you were kept well informed at every stage. It's great to know Ellie and Allannah provided such helpful support and clear communication throughout the buying process. We really appreciate your kind words about the Chelmsford estate agent team and are pleased your experience was so positive. Kind Regards, Balgores Chelmsford

5/5

Google

Rating only, no written review.

Lynne · 5 June 2026 · Balgores Chelmsford

Agent replied · 17 June 2026

Hi Lynne, Thank you for taking the time to leave us a rating, we really appreciate your support. We're pleased to know you had a positive experience with the Chelmsford estate agent team. If you ever need expert property guidance or support with buying or selling a home in the future, we’ll be more than happy to help. Kind Regards, Balgores Chelmsford

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Balgores is among the ESTAS 2026 winners.

  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, South East

ESTAS 2026: 4 Best in Postcode across four branches.

ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.

ESTAS awards by year, 2017 to 2025

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Balgores is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lettings Agency of the Year Awards

Balgores is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.

Lettings Agency of the Year by year, 2013 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

More industry awards: The Negotiator Awards

The Negotiator Awards

Balgores and its branches won The Negotiator Awards in four years, most recently 2017.

Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.

Negotiator Awards by year, 2014 to 2017

Source: The Negotiator Awards winners lists, as published, linked by year.

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Questions about Balgores

Which Balgores office has the most reviews?

Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.

Where are the Balgores offices?

The 10 Balgores offices, by town:

Has Balgores won any awards?

Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 24 other industry awards since 2013.

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