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Balgores estate agents in Gravesend, Hornchurch, Chelmsford and 5 more

4.7

★★★★★ Excellent

4,990 reviews across 10 offices and 3 platforms

www.balgoresproperty.co.uk

Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,990 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,233

Reviews on Google

All 10 offices

Trustpilot logo

755

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Balgores's 10 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,114 reviews on Google only. Show every review

2/5

Google

The place itself was gorgeous, there was a wide selection of plants available, and the cafe was really nice too. Unfortunately the experience was marred by the fact it just isn’t wheelchair accessible at all, despite what Google says. As a keen gardener, my mum was really excited to go here, but the car park is gravel with lots of uneven bits and potholes meaning she could barely drive her electric wheelchair through and got stuck multiple times. When she finally got inside, the only way to get through the building is to go over a wooden bridge which has steps and one narrow ramp. However, the ramp has a large lip at the bottom of it, meaning her wheelchair couldn’t get over and we had to physically lift her. The exit to the outside area also has a ramp, but there are stairs at the bottom meaning she couldn’t get outside at all. The paths outside are extremely narrow with deep gravel on either side so even if she had been able to get out there, she would’ve struggled to get around safely. It’s really frustrating when a place claims to be accessible but clearly hasn’t been designed with wheelchair users in mind. My mum left feeling disappointed and upset because she’d been looking forward to visiting and exploring the gardens. I’m leaving this review not to criticise the staff, who were lovely, but so that other wheelchair users and their families know what to expect before making the trip.

Paris · 14 June 2026 · Balgores Chelmsford

4/5

Google

Very interesting. Quite expensive.

Catherine · 14 June 2026 · Balgores Chelmsford

5/5

Google

Sophia was amazing at showing us around arranging last minute

Eugenie · 13 June 2026 · Balgores Basildon

Agent replied · 15 June 2026

Hi Eugenie, Thank you for your kind feedback. We’re delighted to hear that Sophia provided such helpful support during your viewing and was able to assist with arranging things at short notice. It’s great to know she helped make the experience smooth and positive with the Basildon estate agent team. We really appreciate you taking the time to share your thoughts. Kind Regards, Balgores Basildon

5/5

Google

Daniel Lawrence and Ben Vainola handled finding tenants for both of my properties with ease. Everything was completed quickly and all paperwork handled with no time at all. Would seriously recommend to anyone looking to find agents in Chelmsford to contact Balgores!

Daniel · 13 June 2026 · Balgores Chelmsford

Agent replied · 17 June 2026

Hi Daniel, Thank you for your kind feedback. We’re delighted to hear that Daniel Lawrence and Ben Vainola provided efficient support in finding tenants for both of your properties and handled everything quickly and smoothly. It’s great to know the Chelmsford estate agent team made the process straightforward and well managed from start to finish. We really appreciate your recommendation and your positive comments. Kind Regards, Balgores Chelmsford

5/5

Google

They are good team's

Elizabeth · 13 June 2026 · Balgores Basildon

Agent replied · 15 June 2026

Hi Elizabeth, Thank you for your kind feedback. We’re pleased to hear you had a positive experience with the Basildon estate agent team. It’s great to know our team’s support made a good impression during your experience. We really appreciate you taking the time to leave a review. Kind Regards, Balgores Basildon

5/5

Google

Luke provided really excellent customer service. Knowledgeable, answered all questions to the best of his ability, and able to find out information very quickly

Shruti · 13 June 2026 · Balgores Gravesend

Agent replied · 15 June 2026

Hi Shruti, Thank you for your kind feedback. We’re pleased to hear that Luke provided … More

5/5

Google

Fantastic service at Balgores Hornchurch with all the staff, couldn’t wish for better service .. Thankyou all, but big clap for Billy and Arif 👍 …

Lynda · 13 June 2026 · Balgores Hornchurch (1 North Street)

Agent replied · 15 June 2026

Hi Lynda, Thank you for your kind feedback. We’re delighted to hear you received fantastic service from the Hornchurch estate agent team and that Billy and Arif made such a positive impression with their support. It’s great to know the whole team helped deliver a smooth and positive experience for you. We really appreciate your thoughtful comments. Kind Regards, Balgores Hornchurch

5/5

Google

Sarah was very cooperative, helpful, and responsive throughout the entire process. She made our move into the property smooth and hassle-free, always answering my calls or getting back to me quickly. We had a great experience and highly recommend her.

Areeba · 13 June 2026 · Balgores Chelmsford

Agent replied · 13 July 2026

Hi Areeba, Really happy to have helped you move into your new home and I'm sure you will enjoy the village and all it has to offer! If you do need anything you know where I am :)

5/5

Google

Luke showed us around two properties and was very friendly and very helpful!

Rachel · 12 June 2026 · Balgores Gravesend

Agent replied · 15 June 2026

Hi Rachel, Thank you for your kind feedback. We’re pleased to hear that Luke was very … More

5/5

Google

Rating only, no written review.

Suji · 12 June 2026 · Balgores Romford (5-6 Station Chambers Victoria Road)

Agent replied · 15 June 2026

Hi Suji, Thank you for taking the time to leave us a rating. We really appreciate your support and are pleased to know you had a positive experience with the Romford estate agent team. If you ever need expert property guidance or assistance with buying or selling a home in the future, we’ll be happy to help. Kind Regards, Balgores Romford

5/5

Google

Great experience with Balgores. Frank kept us informed every step of the way always professional and reliable, providing sound advice through a tricky sales process. Would recommend!

Georgia · 12 June 2026 · Balgores Gravesend

Agent replied · 15 June 2026

Hi Georgia, Thank you for your kind feedback. We’re delighted to hear that Frank provided … More

5/5

Google

Rating only, no written review.

Ruth · 12 June 2026 · Balgores Gravesend

Agent replied · 15 June 2026

Hi Ruth, Thank you for taking the time to leave us a rating. We really appreciate your … More

5/5

Google

Best service Sophia show me all around the house Also explain everything Very good

Girija · 12 June 2026 · Balgores Basildon

Agent replied · 15 June 2026

Hi Girija, Thank you for your kind feedback. We’re pleased to hear that Sophia provided great support during your viewing and took the time to show you around the property and explain everything clearly. It’s great to know the Basildon estate agent team delivered a helpful and positive experience for you. We really appreciate your comments. Kind Regards, Balgores Basildon

5/5

Google

Very happy with the service at Romford branch. Charlie dealt with us. He was professional, helpful and very quick to respond to our enquiries. Highly recommend

Sab · 12 June 2026 · Balgores Romford (5-6 Station Chambers Victoria Road)

Agent replied · 15 June 2026

Hi Sab, Thank you for your kind feedback. We’re delighted to hear that Charlie provided professional and helpful support throughout your experience and was always quick to respond to your enquiries. It’s great to know the Romford estate agent team delivered the level of service and communication you were looking for. We really appreciate your recommendation. Kind Regards, Balgores Romford

5/5

Google

I met Ruby at a viewing on the property im purchasing. She has been extremely helpful. I asked questions and she promptly came back with the replies. I have also had communication with Dillon and Paul via phone, both have been very helpful. Very professional team thankyou Davina

Davina · 12 June 2026 · Balgores Basildon

Agent replied · 15 June 2026

Hi Davina, Thank you for your kind feedback. We’re delighted to hear that Ruby was extremely helpful during your viewing and provided prompt, clear responses to your questions. It’s also great to know that Dillon and Paul were supportive and professional over the phone, helping to keep everything moving smoothly. We really appreciate your positive comments about the Basildon estate agent team. Kind Regards, Balgores Basildon

5/5

Google

Excellent service from start to finish. The team was professional, responsive, and kept us informed throughout the entire process. They made buying/selling our property much less stressful and were always available to answer questions. Highly recommended.

Parneet · 12 June 2026 · Balgores Upminster

Agent replied · 15 June 2026

Hi Parneet, Thank you for your kind feedback. We’re delighted to hear that the Upminster … More

5/5

Google

Working with Arif on buying multiple properties. He is professional, responsive, and genuinely helpful throughout the entire process.

Kateryna · 12 June 2026 · Balgores Hornchurch (1 North Street)

Agent replied · 16 June 2026

Hi Kateryna, Thank you for your kind feedback. We’re delighted to hear that Arif has provided professional, responsive, and genuinely helpful support throughout your property purchases. It’s great to know his guidance has made the process smoother when working on multiple properties with the Hornchurch estate agent team. We really appreciate you taking the time to share your experience. Kind Regards, Balgores Hornchurch

5/5

Google

We’re mid-way through buying our home with Balgores and already feel compelled to leave a 5 star review. Arif has been excellent, communicative, prompt, and always on hand when we need him.

Kaimin · 12 June 2026 · Balgores Hornchurch (1 North Street)

Agent replied · 16 June 2026

Hi Kaimin, Thank you for your kind feedback. We’re delighted to hear that Arif has been communicative, prompt, and consistently supportive during your home buying journey so far. It’s great to know his availability and guidance have helped keep things clear and well managed with the Hornchurch estate agent team. We really appreciate you taking the time to share your experience. Kind Regards, Balgores Hornchurch

5/5

Google

We’re currently in the process of buying our home through Balgores and couldn’t be happier with the experience so far. Arif has been brilliant and his communication is outstanding, he’s always easy to reach, keeps us informed at every stage, and never leaves us wondering what’s happening next.

Arian · 12 June 2026 · Balgores Hornchurch (1 North Street)

Agent replied · 16 June 2026

Hi Arian, Thank you for your kind feedback. We’re delighted to hear that Arif has provided outstanding communication and consistent support throughout your home buying journey so far. It’s great to know he’s kept you fully informed at every stage and helped make the process feel clear and well managed with the Hornchurch estate agent team. We really appreciate you taking the time to share your experience. Kind Regards, Balgores Hornchurch

5/5

Google

I came across Balgores Basildon, in my search of a home to buy, and I can tell you, these guys are the best and most trustworthy and outstanding in anything that has to do with property purchase. Sophia my property consultant is the best, and I promise you, she will make sure you get the right property you want. Weldone guys 👍 …

Christopher · 12 June 2026 · Balgores Basildon

Agent replied · 15 June 2026

Hi Christopher, Thank you for your kind feedback. We’re delighted to hear that Sophia provided outstanding support during your property search and helped guide you towards the right home. It’s great to know the Basildon estate agent team made the buying process feel smooth, trustworthy, and well supported throughout. We really appreciate your recommendation and positive comments. Kind Regards, Balgores Basildon

5/5

Google

An efficient and friendly service, great communication throughout.

Fay · 12 June 2026 · Balgores Upminster

Agent replied · 15 June 2026

Hi Fay, Thank you for your kind feedback. We’re pleased to hear that you received an … More

5/5

Google

I wanted to say how brilliant my experience has been working with Balgores especially Ronnie and Bill. They are so knowledgeable and kept me informed on progress the entire time. They were able to sell my house in a matter of days which I was over the moon about. Would 100% recommend and use them again!

Lauren · 12 June 2026 · Balgores Hornchurch (1 North Street)

Agent replied · 16 June 2026

Hi Lauren, Thank you for your wonderful feedback. We’re delighted to hear that Ronnie and Bill provided such knowledgeable support and kept you fully updated throughout the process. It’s great to know their proactive approach helped achieve a quick sale and made your experience with the Hornchurch estate agent team so positive. We really appreciate your recommendation and kind words. Kind Regards, Balgores Hornchurch

5/5

Google

Recommend. Luke was very helpful from first contact. Always flexible at our demands. Patient and provided all the info we needed and made suggestions as well. Brilliant service!

Soulaeman · 12 June 2026 · Balgores Gravesend

Agent replied · 15 June 2026

Hi Soulaeman, Thank you for your kind feedback. We’re delighted to hear that Luke was helpful … More

5/5

Google

Luke was amazing answered all the Questions we had answered them all really polite

Stacy · 12 June 2026 · Balgores Gravesend

Agent replied · 15 June 2026

Hi Stacy, Thank you for your kind feedback. We’re pleased to hear that Luke was able to … More

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Balgores is among the ESTAS 2026 winners.

  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, South East

ESTAS 2026: 4 Best in Postcode across four branches.

ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.

ESTAS awards by year, 2017 to 2025

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Balgores is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lettings Agency of the Year Awards

Balgores is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.

Lettings Agency of the Year by year, 2013 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

More industry awards: The Negotiator Awards

The Negotiator Awards

Balgores and its branches won The Negotiator Awards in four years, most recently 2017.

Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.

Negotiator Awards by year, 2014 to 2017

Source: The Negotiator Awards winners lists, as published, linked by year.

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Questions about Balgores

Which Balgores office has the most reviews?

Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.

Where are the Balgores offices?

The 10 Balgores offices, by town:

Has Balgores won any awards?

Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 24 other industry awards since 2013.

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