★★★★★ 2/5
GoogleThe place itself was gorgeous, there was a wide selection of plants available, and the cafe was really nice too.
Unfortunately the experience was marred by the fact it just isn’t wheelchair accessible at all, despite what Google says. As a keen gardener, my mum was really excited to go here, but the car park is gravel with lots of uneven bits and potholes meaning she could barely drive her electric wheelchair through and got stuck multiple times.
When she finally got inside, the only way to get through the building is to go over a wooden bridge which has steps and one narrow ramp. However, the ramp has a large lip at the bottom of it, meaning her wheelchair couldn’t get over and we had to physically lift her. The exit to the outside area also has a ramp, but there are stairs at the bottom meaning she couldn’t get outside at all. The paths outside are extremely narrow with deep gravel on either side so even if she had been able to get out there, she would’ve struggled to get around safely.
It’s really frustrating when a place claims to be accessible but clearly hasn’t been designed with wheelchair users in mind. My mum left feeling disappointed and upset because she’d been looking forward to visiting and exploring the gardens. I’m leaving this review not to criticise the staff, who were lovely, but so that other wheelchair users and their families know what to expect before making the trip.
Paris · 14 June 2026 · Balgores Chelmsford
★★★★★ 4/5
GoogleVery interesting. Quite expensive.
Catherine · 14 June 2026 · Balgores Chelmsford
★★★★★ 5/5
GoogleSophia was amazing at showing us around arranging last minute
Eugenie · 13 June 2026 · Balgores Basildon
Agent replied · 15 June 2026
Hi Eugenie,
Thank you for your kind feedback. We’re delighted to hear that Sophia provided such helpful support during your viewing and was able to assist with arranging things at short notice. It’s great to know she helped make the experience smooth and positive with the Basildon estate agent team. We really appreciate you taking the time to share your thoughts.
Kind Regards,
Balgores Basildon
★★★★★ 5/5
GoogleDaniel Lawrence and Ben Vainola handled finding tenants for both of my properties with ease. Everything was completed quickly and all paperwork handled with no time at all. Would seriously recommend to anyone looking to find agents in Chelmsford to contact Balgores!
Daniel · 13 June 2026 · Balgores Chelmsford
Agent replied · 17 June 2026
Hi Daniel,
Thank you for your kind feedback. We’re delighted to hear that Daniel Lawrence and Ben Vainola provided efficient support in finding tenants for both of your properties and handled everything quickly and smoothly. It’s great to know the Chelmsford estate agent team made the process straightforward and well managed from start to finish. We really appreciate your recommendation and your positive comments.
Kind Regards,
Balgores Chelmsford
★★★★★ 5/5
GoogleThey are good team's
Elizabeth · 13 June 2026 · Balgores Basildon
Agent replied · 15 June 2026
Hi Elizabeth,
Thank you for your kind feedback. We’re pleased to hear you had a positive experience with the Basildon estate agent team. It’s great to know our team’s support made a good impression during your experience. We really appreciate you taking the time to leave a review.
Kind Regards,
Balgores Basildon
★★★★★ 5/5
GoogleLuke provided really excellent customer service. Knowledgeable, answered all questions to the best of his ability, and able to find out information very quickly
Shruti · 13 June 2026 · Balgores Gravesend
Agent replied · 15 June 2026
Hi Shruti,
Thank you for your kind feedback. We’re pleased to hear that Luke provided … More
★★★★★ 5/5
GoogleFantastic service at Balgores Hornchurch with all the staff, couldn’t wish for better service ..
Thankyou all, but big clap for Billy and Arif 👍 …
Lynda · 13 June 2026 · Balgores Hornchurch (1 North Street)
Agent replied · 15 June 2026
Hi Lynda,
Thank you for your kind feedback. We’re delighted to hear you received fantastic service from the Hornchurch estate agent team and that Billy and Arif made such a positive impression with their support. It’s great to know the whole team helped deliver a smooth and positive experience for you. We really appreciate your thoughtful comments.
Kind Regards,
Balgores Hornchurch
★★★★★ 5/5
GoogleSarah was very cooperative, helpful, and responsive throughout the entire process. She made our move into the property smooth and hassle-free, always answering my calls or getting back to me quickly. We had a great experience and highly recommend her.
Areeba · 13 June 2026 · Balgores Chelmsford
Agent replied · 13 July 2026
Hi Areeba,
Really happy to have helped you move into your new home and I'm sure you will enjoy the village and all it has to offer! If you do need anything you know where I am :)
★★★★★ 5/5
GoogleLuke showed us around two properties and was very friendly and very helpful!
Rachel · 12 June 2026 · Balgores Gravesend
Agent replied · 15 June 2026
Hi Rachel,
Thank you for your kind feedback. We’re pleased to hear that Luke was very … More
★★★★★ 5/5
GoogleRating only, no written review.
Suji · 12 June 2026 · Balgores Romford (5-6 Station Chambers Victoria Road)
Agent replied · 15 June 2026
Hi Suji,
Thank you for taking the time to leave us a rating. We really appreciate your support and are pleased to know you had a positive experience with the Romford estate agent team. If you ever need expert property guidance or assistance with buying or selling a home in the future, we’ll be happy to help.
Kind Regards,
Balgores Romford
★★★★★ 5/5
GoogleGreat experience with Balgores. Frank kept us informed every step of the way always professional and reliable, providing sound advice through a tricky sales process. Would recommend!
Georgia · 12 June 2026 · Balgores Gravesend
Agent replied · 15 June 2026
Hi Georgia,
Thank you for your kind feedback. We’re delighted to hear that Frank provided … More
★★★★★ 5/5
GoogleRating only, no written review.
Ruth · 12 June 2026 · Balgores Gravesend
Agent replied · 15 June 2026
Hi Ruth,
Thank you for taking the time to leave us a rating. We really appreciate your … More
★★★★★ 5/5
GoogleBest service
Sophia show me all around the house
Also explain everything
Very good
Girija · 12 June 2026 · Balgores Basildon
Agent replied · 15 June 2026
Hi Girija,
Thank you for your kind feedback. We’re pleased to hear that Sophia provided great support during your viewing and took the time to show you around the property and explain everything clearly. It’s great to know the Basildon estate agent team delivered a helpful and positive experience for you. We really appreciate your comments.
Kind Regards,
Balgores Basildon
★★★★★ 5/5
GoogleVery happy with the service at Romford branch. Charlie dealt with us. He was professional, helpful and very quick to respond to our enquiries. Highly recommend
Sab · 12 June 2026 · Balgores Romford (5-6 Station Chambers Victoria Road)
Agent replied · 15 June 2026
Hi Sab,
Thank you for your kind feedback. We’re delighted to hear that Charlie provided professional and helpful support throughout your experience and was always quick to respond to your enquiries. It’s great to know the Romford estate agent team delivered the level of service and communication you were looking for. We really appreciate your recommendation.
Kind Regards,
Balgores Romford
★★★★★ 5/5
GoogleI met Ruby at a viewing on the property im purchasing. She has been extremely helpful. I asked questions and she promptly came back with the replies. I have also had communication with Dillon and Paul via phone, both have been very helpful. Very professional team thankyou Davina
Davina · 12 June 2026 · Balgores Basildon
Agent replied · 15 June 2026
Hi Davina,
Thank you for your kind feedback. We’re delighted to hear that Ruby was extremely helpful during your viewing and provided prompt, clear responses to your questions. It’s also great to know that Dillon and Paul were supportive and professional over the phone, helping to keep everything moving smoothly. We really appreciate your positive comments about the Basildon estate agent team.
Kind Regards,
Balgores Basildon
★★★★★ 5/5
GoogleExcellent service from start to finish. The team was professional, responsive, and kept us informed throughout the entire process. They made buying/selling our property much less stressful and were always available to answer questions. Highly recommended.
Parneet · 12 June 2026 · Balgores Upminster
Agent replied · 15 June 2026
Hi Parneet,
Thank you for your kind feedback. We’re delighted to hear that the Upminster … More
★★★★★ 5/5
GoogleWorking with Arif on buying multiple properties. He is professional, responsive, and genuinely helpful throughout the entire process.
Kateryna · 12 June 2026 · Balgores Hornchurch (1 North Street)
Agent replied · 16 June 2026
Hi Kateryna,
Thank you for your kind feedback. We’re delighted to hear that Arif has provided professional, responsive, and genuinely helpful support throughout your property purchases. It’s great to know his guidance has made the process smoother when working on multiple properties with the Hornchurch estate agent team. We really appreciate you taking the time to share your experience.
Kind Regards,
Balgores Hornchurch
★★★★★ 5/5
GoogleWe’re mid-way through buying our home with Balgores and already feel compelled to leave a 5 star review. Arif has been excellent, communicative, prompt, and always on hand when we need him.
Kaimin · 12 June 2026 · Balgores Hornchurch (1 North Street)
Agent replied · 16 June 2026
Hi Kaimin,
Thank you for your kind feedback. We’re delighted to hear that Arif has been communicative, prompt, and consistently supportive during your home buying journey so far. It’s great to know his availability and guidance have helped keep things clear and well managed with the Hornchurch estate agent team. We really appreciate you taking the time to share your experience.
Kind Regards,
Balgores Hornchurch
★★★★★ 5/5
GoogleWe’re currently in the process of buying our home through Balgores and couldn’t be happier with the experience so far. Arif has been brilliant and his communication is outstanding, he’s always easy to reach, keeps us informed at every stage, and never leaves us wondering what’s happening next.
Arian · 12 June 2026 · Balgores Hornchurch (1 North Street)
Agent replied · 16 June 2026
Hi Arian,
Thank you for your kind feedback. We’re delighted to hear that Arif has provided outstanding communication and consistent support throughout your home buying journey so far. It’s great to know he’s kept you fully informed at every stage and helped make the process feel clear and well managed with the Hornchurch estate agent team. We really appreciate you taking the time to share your experience.
Kind Regards,
Balgores Hornchurch
★★★★★ 5/5
GoogleI came across Balgores Basildon, in my search of a home to buy, and I can tell you, these guys are the best and most trustworthy and outstanding in anything that has to do with property purchase. Sophia my property consultant is the best, and I promise you, she will make sure you get the right property you want. Weldone guys 👍 …
Christopher · 12 June 2026 · Balgores Basildon
Agent replied · 15 June 2026
Hi Christopher,
Thank you for your kind feedback. We’re delighted to hear that Sophia provided outstanding support during your property search and helped guide you towards the right home. It’s great to know the Basildon estate agent team made the buying process feel smooth, trustworthy, and well supported throughout. We really appreciate your recommendation and positive comments.
Kind Regards,
Balgores Basildon
★★★★★ 5/5
GoogleAn efficient and friendly service, great communication throughout.
Fay · 12 June 2026 · Balgores Upminster
Agent replied · 15 June 2026
Hi Fay,
Thank you for your kind feedback. We’re pleased to hear that you received an … More
★★★★★ 5/5
GoogleI wanted to say how brilliant my experience has been working with Balgores especially Ronnie and Bill. They are so knowledgeable and kept me informed on progress the entire time. They were able to sell my house in a matter of days which I was over the moon about. Would 100% recommend and use them again!
Lauren · 12 June 2026 · Balgores Hornchurch (1 North Street)
Agent replied · 16 June 2026
Hi Lauren,
Thank you for your wonderful feedback. We’re delighted to hear that Ronnie and Bill provided such knowledgeable support and kept you fully updated throughout the process. It’s great to know their proactive approach helped achieve a quick sale and made your experience with the Hornchurch estate agent team so positive. We really appreciate your recommendation and kind words.
Kind Regards,
Balgores Hornchurch
★★★★★ 5/5
GoogleRecommend. Luke was very helpful from first contact. Always flexible at our demands. Patient and provided all the info we needed and made suggestions as well. Brilliant service!
Soulaeman · 12 June 2026 · Balgores Gravesend
Agent replied · 15 June 2026
Hi Soulaeman,
Thank you for your kind feedback. We’re delighted to hear that Luke was helpful … More
★★★★★ 5/5
GoogleLuke was amazing answered all the Questions we had answered them all really polite
Stacy · 12 June 2026 · Balgores Gravesend
Agent replied · 15 June 2026
Hi Stacy,
Thank you for your kind feedback. We’re pleased to hear that Luke was able to … More
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