Trusted Agent profile · Essex
Verified
★★★★★
4,993 reviews across 10 offices and 2 platforms
Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,993 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Read the review from sellers
I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Read the review from buyers
Balgores's 10 offices, most reviewed first. Each has its own page.
Showing 4,115 reviews on Google only. Show every review
5/5
GoogleHighly recommend Michael and his team for mortgage advice. Michael arranged the mortgage and insurances for us, and was always responsive and incredibly helpful in guiding us through the process. Thanks again Michael and Mackensie for all your help.
5/5
GoogleClive was very informative and professional on our house valuation. Provided some crucial insight to our decision on selling. I will have absolute confidence using Balgores and the team when we move. Thank you.
5/5
GoogleExtremely pleased that we chose Balgores to handle our sale. From start to finish, they handled everything. Extremely professional company, very helpful, friendly and communication fantastic. First time using Balgores and would definitely recommend them. Thank you Paul and team, you worked wonders.
3/5
GoogleRating only, no written review.
5/5
GoogleMassive "Thank You" to Gavin, Louise, Shaun and Liam for all their help when recently selling a property. Their professionalism, help and knowledge made the whole experience as stress free as possible. Would highly recommend using Balgores Romford if you wanted to sell a property locally.
1/5
GoogleRubbish service.
1/5
GoogleTerrible experience. Have missed out on many opportunities for buying purely because the young staff working there don't call you back. Do they forget or profile you? Its hard to tell but they have been trained.
Good afternoon, We're sorry to hear that your experience with us has not been positive. We take … More
1/5
GoogleCalled booked and appointment got an confirmation passed all there so called mortgage checks instantly .Then on the day an hour before I got a call offers been excepted at midnight and I can’t view the property . Judging by the other reviews I think my name or religion is an issue Aswell judging by the other reviews.
1/5
GoogleDiscriminate against people on housing benefit!
Hi Matthew, We're sorry to hear that your experience with us has not been positive. We take … More
1/5
GoogleWorst agent experience so far. No slightest sense of responsibility. Regret having any form of dealing with them.
1/5
GoogleI did not use this company directly however I was in a chain which involved this agent. The chain collapsed and this agent consistently was misleading and untruthful about what was going on. It almost lost me my ongoing purchase. In the end I felt it best to leave the chain completely and re-market my property.
5/5
GoogleI'm normally apprehensive with estate agents but I recently bought a property through Balgores and found the team incredibly knowledgeable, friendly and easy to work with! Special thanks to Louise who really helped push through the property to completion and was so lovely and responsive!
1/5
GoogleRude
1/5
GoogleEncourages you to view properties then asks you to increase your offer. Only to be told it’s rejected unless you offer more. Really emotionally draining
Hi Shira, We're sorry to hear that your experience with us has not been positive. We take … More
5/5
GoogleExcellent service from all those involved in the Romford branch. Ross has been in constant contact the whole time. He is professional & down to earth. I was dreading the whole process, but they have made it relatively seamless so far
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent service from Sean Auchombit with the sale of my house . Absolute professional from start to finish.
5/5
GoogleExcellent service as always from Chris Ping and team, I would highly recommend Chris he has always found me professional Reliable talents throughout the years.
1/5
GoogleEven one star is way too much! We have been left hanging to view the property and missed few other just to find out couple weeks later on website it was already rented out. Despite my husband's calls, me registering with their agency and their promises to call us back about the property. They might be good, but in wasting people time nothing more. Glad we have had that experience with renting from this estate agency, at least we know we will definitely avoid them to buy our house.
1/5
GoogleAVOID AVOID AVOID Please do not be fooled by any of the good reviews about Balgores Hayes Brentwood. We rented a property from them two years ago and had serious issues with the property including severe leaks and damp which we informed them of multiple times in writing however property managment never did anything to resolve the issue OR even inform the landlord. It was because of this we left the property and vacated in August 2020 towards the end of our tenancy which we paid for until the end of our contract. It is now December and we still have not received our deposit back which equates to around £2000. After chasing them every couple of weeks we were never directly told about a dispute our landlord had regarding the issues of the leaks and the damage it left the property it, only in a brief phone conversation in November months after chasing back our deposit. Oddly all of my emails relating to the issues had never been passed on to the landlord and the property management team had left the property to rot. All of this and not to mention the lettings manager attempted to blackmail me over email to get me moved out of the three bedroom property in ONE WEEK during the pandemic due to finding a new Tennant that he was scared to lose and told me if I didn't the potential new Tennant would be devastated and homeless when I said it wouldn't be feasible as a family with a young child and no support whilst in lockdown to which he became rude and aggressive. He also refuses to acknowledge any part of his responsibility in helping tenants and when I called him out of desperation when having an enormous leak in the house his words were ''what do you want me to do about it''. The list goes on and on with the no returned phone calls or emails, the members of staff laughing at m y desperate pleas in the background and still I have no deposit back. Please do not deal with this company ever, they cannot be trusted. Im now lodging a formal complaint to try and obtain my money back.
5/5
GoogleWe highly recommend Michael who offered us great advise on our mortgage and various insurances, talking us through the different aspects and showing us what we could afford to buy. Greatly appreciate his advice and guidance through the process. He and Mackensie also kept us well informed throughout the different stages of the mortgage application. Thank you both.
5/5
GoogleA huge thank you to the team at Balgores South Woodham. They helped us sell and move house. From start to finish they were fantastic. Every stage and every member of the team I dealt with was first class. Paul with putting our house on the market and helping us in search for our new house, Tom with his help with viewings, communications and offers and Marie who progressed the whole sale. Without Marie’s help I’m not sure we would of made the deadline and I’m sure we would still be waiting for an exchange. All were truly brilliant and please do not hesitate to deal with them in the future. The best estate agents team I have dealt with and very fairly priced as well. Absolutely amazing and thank you all for your assistance!
5/5
GoogleMark, Luisa and Courtney were very professional and responsive in finding a tenant for our Flat in Romford, within a few days of completion. We have used them before and will definitely use them again. …
5/5
GoogleReece Woodhall in the Romford branch has been brilliant. Lockdown was a difficult time and this is the first time I've rented and he has made the whole process so easy for me, would highly recommend him! 👌 …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Balgores is among the ESTAS 2026 winners.
ESTAS 2026: 4 Best in Postcode across four branches.
ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.
ESTAS awards by year, 2017 to 20252025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners
2018 1 Silver ESTAS 2018 winners
2017 1 Gold and 1 Silver ESTAS 2017 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Balgores is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 2 awards EA Masters 2020 winners
2019 2 awards EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Balgores is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.
Lettings Agency of the Year by year, 2013 to 20152015 1 Bronze Lettings Agency of the Year Awards 2015 winners
2013 1 Silver Lettings Agency of the Year Awards 2013 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Balgores and its branches won The Negotiator Awards in four years, most recently 2017.
Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.
Negotiator Awards by year, 2014 to 20172017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
2016 1 Gold The Negotiator Awards 2016 winners
2015 2 Gold The Negotiator Awards 2015 winners
2014 1 Gold The Negotiator Awards 2014 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Send Balgores a message.
Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,260.
The 10 Balgores offices, by town:
Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2013.
