Trusted Agent profile · Essex

Verified

Balgores reviews in Chelmsford, Hornchurch, Basildon and 4 more

4.7

★★★★★ Excellent

3,467 reviews across 8 offices and 2 platforms

www.balgoresproperty.co.uk

Balgores has eight offices, in Chelmsford, Hornchurch, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 3,467 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

3,465

Reviews on Google

All 8 offices

View Agents logo

5.0 / 5

2

Reviews on View Agents

All 8 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Caroline, 21 January 2016Read the review from sellers

Buyers1 review

5.0 / 5 I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Elizabeth, 28 July 2017Read the review from buyers

Our offices

Balgores's eight offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Balgores office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Attentive staff and always ready to help. Smooth and professional. Would recommend.

Susie · 21 May 2026 · Balgores Chelmsford

Agent replied · 29 May 2026

Hi Susie, Thank you for taking the time to leave such kind words. It's great to hear that our estate agent team made your experience smooth and that you felt well supported throughout - delivering attentive, professional property sale support is something the whole team takes real pride in. We hope to be of assistance again whenever you need expert property guidance in the future. Kind Regards, Balgores Chelmsford

5/5

Google

Brilliant service from start to finish. Allannah and the team made selling our home a stress-free experience. She was knowledgeable, communicative, and genuinely caring. Highly recommend to anyone looking for a reliable and professional estate agent in Chelmsford.

James · 20 May 2026 · Balgores Chelmsford

Agent replied · 29 May 2026

Hi James, Thank you for sharing such positive feedback about your experience. Allannah and our estate agent team work hard to ensure that buying or selling a home feels as straightforward as possible, and it's genuinely rewarding to hear that her expert property guidance and local property knowledge made such a difference during your property sale. We'll be sure to pass your kind words on to Allannah and the wider team. Kind Regards, Balgores Chelmsford

4/5

Google

Staff (Lauren) excellent and the staff in cafe. The only drawback is the severely potholed drive into and exit from the site. Range of plants excellent.

Anthony · 18 May 2026 · Balgores Chelmsford

1/5

Google

Our original IT company “sold our contract” to Global4 and unfortunately the service has been appalling from the start. Although “support” is meant to be provided at a monthly cost, it is either substandard, delayed or ceased to exists. Recent disputes and trying to get out of the contract has meant a cease on our lease line and as a CARE HOME, this is just absolutely appalling. If you value your communication to your stakeholders, please do not use this company for your IT needs.

Tasha · 16 May 2026 · Balgores Romford (3 Old Mill Parade Victoria Road)

5/5

Google

Exceptionally knowledgeable and helpful staff. Some very oddball varieties.

Steven · 15 May 2026 · Balgores Chelmsford

Agent replied · 15 June 2026

We are so pleased you enjoyed your visit. Hopefully we will see you again soon 😊 …

5/5

Google

We went there past 3pm, we missed the cafe! But it was such a nice experience to be in there. Bought few gifts for closed friends!

Ishrat · 15 May 2026 · Balgores Chelmsford

Agent replied · 15 June 2026

Thank you for your review. We are so pleased you enjoyed your visit. Hopefully we will see you again soon.

1/5

Google

My son ordered 2L x 15 lavender plants for my birthday. He carefully chose an independant garden centre fairly local to me in Suffolk. Im sorry to say 15 of the most bedraggled neglected potbound half dead specimens …

Julia · 15 May 2026 · Balgores Chelmsford

2/5

Google

Went to see the Houseplants and trust me I can't stop myself buying loads! Unfortunately, most of the plants were diseased, damaged, spider webs, generally in ill health. I must of come at a bad time, but it is May. It was much better in …

Samantha · 15 May 2026 · Balgores Chelmsford

4/5

Google

Brilliant place to buy tropical plants. All looks healthy and happy.

Rosemary · 15 May 2026 · Balgores Chelmsford

1/5

Google

This property auction team wasted my time twice. The first time, I won the property and was told to sign the agreement and transfer the fee. Just as I was about to transfer the funds, they called me and said the property had been sold privately instead. The second time, I placed 8 bids, and they kept extending the auction time for the other party. It honestly felt like they had already decided who they wanted to sell the property to, and the auction was just a formality. In the end, they extended the time again for the other bidder and then suddenly ended the auction within seconds. Very disappointing experience. In my opinion, they are just time-wasters and not transparent with the auction process.

Musharraf · 15 May 2026 · Balgores Chelmsford

5/5

Google

I recently sold my property through auction with the help of Rebecca Allen. She was so great, and helped my fully understand the auction process. She was also extremely flexible with times and using teams to chat, rather than regular phone calls as I live abroad. She made it so easy for me and I would recommend her to anyone.

Christine · 15 May 2026 · Balgores Chelmsford

Agent replied · 29 May 2026

Hi Christine, Thank you for taking the time to share your feedback. … More

1/5

Google

When the funds from your house sale get paid into the wrong account by the solicitors they receive comission for recommending, they will send you the completion documents and pretend it didn't happen.

Carl · 15 May 2026 · Balgores Chelmsford

Agent replied · 29 May 2026

Hi Carl, Thank you for taking the time to share your feedback. We’re very concerned to read your comments and are sorry to hear about your experience. We understand how distressing any issue relating to sale funds would be and appreciate the seriousness of the concerns you have raised. As we are unable to review or discuss specific case details within a public forum, we would strongly encourage you to contact us directly so that this matter can be fully investigated with the relevant parties involved. Please contact us at experience@iamproperty.com and we will ensure your concerns are reviewed. Kind Regards Customer Experience Team

1/5

Google

Unbelievably poor. Communication is almost non existent. Guarantees of callbacks from our completion “specialist” were not realised a single time, even on our completion day. Emails take days or weeks to be responded to, if at all. Then there’s the outright lies. Telling our estate agent that they have updated us, when they absolutely have not. If I worked for a company who treated clients like this, I’d leave out of embarrassment. We’ve been left feeling as though Iamsold could not care one bit about our sale, presumably since they get their payment up front from the buyer? Where’s the incentive for them to actually follow through? Given all of this, to no surprise our sale has now fallen through. What a waste of three months. Don’t make the same mistake we have in trusting Iamsold with your house sale. Beyond awful.

Richard · 15 May 2026 · Balgores Chelmsford

Agent replied · 29 May 2026

Hi Richard, Thank you for taking the time to leave your feedback. We’re really sorry to hear how frustrated and disappointed you’ve been with your experience. We completely understand how upsetting this must have been, especially with the sale ultimately falling through after such a long process. The communication issues you’ve described, including missed callbacks and delays responding to emails, are not the experience we want customers to have, and we appreciate you bringing this to our attention. We’d really like the opportunity to look into this further for you. Please contact us directly at experience@iamproperty.com so we can review what’s happened in more detail. Kind Regards Customer Experience Team

1/5

Google

I listed my house for sale in January this year. The agent I used suggested modern auction as I had no upward chain. All paperwork for the auctioneer and solicitor were completed within 24hrs. In less than 2 weeks the auctioneer (Liam Barker) rings me asking me to consider dropping my price by 10k. I refused and this didn’t go down to well with him. Over the next few weeks communication was sparse. Every call was him telling me I need to reduce my price. No communication from the estate agent. When I did agree to reduce the house price nothing happened as I would not reduce by the price he wanted. Whose house is this ? Never sure when I live in the East Midlands area why I’m given to Northumberland ? The minute my 3 month period was up he comes back to me with a suggestion of transferring to the London branch. I continued stating via email that I’ve had enough and I’m not continuing with this. Suddenly communication stops . I. State again we are finished and I want my house removed from Rightmove . The reply to this is that this is the first he knows of it ! I forward all emails again to Liam who tells me he never received them, yet he’s responding! Interesting. I do not recommend I AM SOLD. I certainly do not recommend the process or the auctioneer. What a complete waste of time. Please be very careful about this method of selling, despite all the talk it’s definitely not worth the aggravation and no one is completely trustworthy or honest. Would give zero stars if I could.

Stephanie · 15 May 2026 · Balgores Chelmsford

Agent replied · 29 May 2026

Hi Stephanie, We’re really sorry to read how frustrated and disappointed you’ve been with your experience. We completely understand how upsetting it must have been to feel unheard and unsupported throughout what should have been a collaborative process. Communication is such an important part of any property sale, so we’re sorry to hear that you felt this was lacking and that the discussions around pricing and next steps left you feeling uncomfortable and frustrated. We appreciate you taking the time to share such detailed feedback, as experiences like this are something we take seriously and use to review how we support customers throughout the process. Please do contact us directly at experience@iamproperty.com for us to investigate further. Kind Regards Customer Experience Team

1/5

Google

Rating only, no written review.

Declan · 15 May 2026 · Balgores Chelmsford

Agent replied · 29 May 2026

Hi Declan, We’re sorry to see that you were disappointed with your experience. This is never the impression we want to leave customers with, and we appreciate you taking the time to leave feedback. We would welcome the opportunity to discuss your experience further and look into the issues you’ve raised. Please contact us at experiece@iamproperty.com Kind Regards Customer Experience Team

5/5

Google

Joe was super lovely, made time to show me around and was really accommodating when I asked to see the property another time with my parents, he just let us crack on and wasn’t overbearing like a lot of other agents I’ve experienced. 10/10 x

Georgia · 15 May 2026 · Balgores Chelmsford

Agent replied · 15 June 2026

Thanks Georgia for your kind words about Joe. We do try to give viewers time on their own aswell to assess properties. Best wishes for the future

5/5

Google

Brilliant service from Oulsnam Hagley road, Ben Palfrey has been a star he was very helpful during the sale of my house lots of updates and phone calls.

Sharon · 11 May 2026 · Balgores Hornchurch

Agent replied · 1 June 2026

Thank you for your kind feedback. We’re really pleased to hear you received brilliant service from our Hagley Road team and that Ben kept you well updated throughout the sale of your home. He will be delighted to hear your comments. Thank you again for your support.

5/5

Google

Thanks you Abbie for helping with our search without you we wouldn’t have found our dream home.

Chloe · 10 May 2026 · Balgores Upminster

Agent replied · 12 May 2026

Good morning, Thank you for your kind review. We will be sure to pass your feedback on to the team. … More

5/5

Google

Both Ben and Daniel made finding the right tenant a hassle free experience and took time to explain the new Rent Reforms and how they will affect me as a landlord. They conduct themselves in a professional manner as well as being approachable and their communications are excellent which is very important to me.

Debra · 9 May 2026 · Balgores Chelmsford

Agent replied · 12 May 2026

Good morning, Thank you very much for your kind review. We’re delighted to hear that you felt welcomed and supported throughout the purchase of your first property. It’s lovely to know that Femi and Louise were always on hand to help and answer any questions along the way. We’ll be sure to pass on your kind words to them both. Congratulations on your first home, and thank you for recommending Balgores. Kind regards, Balgores - Chelmsford

5/5

Google

Tony arrived at our Steer Swansea Branch. He was very polite, helpful and knowledgeable. Great service.

Shane · 9 May 2026 · Balgores Romford (3 Old Mill Parade Victoria Road)

Agent replied · 16 May 2026

Thank you for your feedback! We’re delighted to hear Tony made such a positive impression.

5/5

Google

By Debbie: I would like to say a big thank you to Chris , and and his team at balgores in Upminster . Chris worked over and above his call of duty always at hand , gave me all the help and support I needed at a very stressful time . …

James · 8 May 2026 · Balgores Upminster

Agent replied · 13 May 2026

Good morning, Thank you so much for your review. We’re delighted to hear that Chris and the team at our Upminster branch were … More

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Balgores

How many reviews does Balgores have?

Balgores has 3,467 reviews across its eight offices, rated 4.7 out of 5 overall: 3,465 on Google, 2 on View Agents.

Which Balgores office has the most reviews?

Chelmsford has the most, with 883 reviews rated 4.7 out of 5, followed by Hornchurch with 650.

Where are the Balgores offices?

The eight Balgores offices, by town:

Has Balgores won any awards?

Yes. In The Trusted Agent 2026 awards: Balgores, Chelmsford won Trusted Agent.

The Trusted Agent

Is this your office? Claim your page.