Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 4/5
GoogleAn interesting location with a fun one lane entry/exit route making driving in rather interesting.
Parking is good and some very knowledgeable staff around to help.
The Koi pond inside is huge along with the massive range of plants (bought 3 cacti....why not!)
Set up inside very much like the beccles location however in this one it's easier to walk around especially when over 6'.
One star dropped as being charged £6.90 for two teas which were two average sized mugs with a tea bag dumped in does take the Mike when most cafes (including garden centres) offer better value for money and a tea pot at that price!
Marc · 1 June 2026 · Balgores Chelmsford
★★★★★ 5/5
GoogleRating only, no written review.
Emma · 1 June 2026 · Balgores Chelmsford
★★★★★ 5/5
GoogleI want to thank you this agency and the landlord for the amazing years I've spent in their property. You were amazing to me and my daughters. Always treated me with care and professionalism. They always sort it out any problem I had in the same day or next day with no problem.
Thank you so much for the opportunity and for everything everything.
I wish you all the best.
Best regards,
Gisela
GiAnyAly · 1 June 2026 · Balgores Chelmsford
Agent replied · 5 June 2026
Thank you so much for your kind words. It has been an absolute pleasure having you and your daughters as tenants over the years. We truly appreciate your trust and are delighted that we could make your experience a positive one.
We wish you and your family all the very best for the future and thank you again for being such wonderful tenants.
★★★★★ 5/5
GoogleI used Balgores to handle the sale of my nan’s property while acting as Power of Attorney and honestly couldn’t fault them. The house sold very, very quickly and at a price we were happy with.
Massive thanks to Joe and Luke for everything throughout the process. Always at the end of the phone if we needed anything and kept everything moving smoothly from start to finish. Explained everything we needed to know at every step and happy to answer all our questions - communication from both Luke and Joe was fantastic. From the first meeting with Joe, I knew I wanted to use Balgores. You can be assured you’re in safe hands as he very clearly believes in what he does and fully delivers on it. Would highly recommend. Thanks again!
Stacie · 1 June 2026 · Balgores Hayes
Agent replied · 22 June 2026
Hi J,
Thank you for trusting our estate agent team with such an important and personal responsibility - handling the sale of a family property under Power of Attorney requires real care and clear communication, and we're so pleased that Joe and Luke were able to deliver that at every stage of the moving process. It's brilliant to hear that the property sold quickly and at a price you were happy with, and that their expert property guidance gave you the confidence and reassurance you needed throughout. We'll make sure both Joe and Luke know just how much their support meant to you - feedback like this is a real testament to the dedication they bring to helping clients through the buying or selling a home journey. Thank you again for such a heartfelt recommendation.
Kind Regards,
Balgores Brentwood
★★★★★ 5/5
GoogleI’ve been in the property industry for 40 years so when it comes to selling your own home, you know what you are looking for.
Joe Hayes is and has always been very professional, he does what he says he is going to do.
Honesty is key, there is no point telling you an inflated sale price, you are just wasting everyone’s time.
Great communication, a driven mindset and the best selling agent in Brentwood.
I would highly recommend the Brentwood team.
Under offer within 10 days and we have now exchanged contracts.
Balgores’s should be renamed Balglorys 🥳
Gaynor · 1 June 2026 · Balgores Hayes
Agent replied · 22 June 2026
Hi Gaynor,
Thank you for sharing such fantastic feedback. We're delighted to hear that Joe Hayes provided a professional and honest approach throughout your sale, along with clear communication and consistent follow-through. It’s great to know his realistic valuation advice and driven approach helped achieve an offer within 10 days and a successful exchange of contracts. We really appreciate your recommendation of the Brentwood estate agent team and your kind words about the service provided.
Kind Regards,
Balgores Brentwood
★★★★★ 5/5
GoogleRating only, no written review.
Graham · 1 June 2026 · Balgores Chelmsford
Agent replied · 3 June 2026
Hi Graham,
Thank you for taking the time to leave a rating for our Chelmsford team. We really appreciate your support and are pleased you chose Balgores for your property sale or purchase journey in the local area. Our estate agent team is always focused on providing expert property guidance and strong local property knowledge throughout the moving process.
Thanks,
Balgores Chelmsford
★★★★★ 5/5
GoogleKinetic were responsible for the management of our tenancy and were thoroughly professional throughout. Nina was rapid to sort any issues we had, communicated brilliantly and made the whole process from move in to move out so easy. She is a …
Morgan · 29 May 2026 · Balgores Romford (3 Old Mill Parade Victoria Road)
★★★★★ 5/5
GoogleWe switched to Kinetic after being a bit underwhelmed by our previous agent. What a difference. They do the basics really well, i.e., answer calls, respond to emails etc. and all very quickly. That sounds obvious but so many professionals …
Dave · 29 May 2026 · Balgores Romford (3 Old Mill Parade Victoria Road)
★★★★★ 5/5
GoogleThe team at Kinetic have sold our house twice during a really challenging period, the first time fell through but we have now exchanged. They kept us positive and worked really hard to push our property out there. Once sales agreed, Jo does …
Alex · 29 May 2026 · Balgores Romford (3 Old Mill Parade Victoria Road)
★★★★★ 5/5
GoogleGreat service, speedy sale, good communication.
Baze187 · 28 May 2026 · Balgores Chelmsford
Agent replied · 29 May 2026
Good Morning,
It’s great to hear that you had such a positive experience with the service. A speedy sale and good communication are exactly what we aim for, so it’s lovely to know everything went smoothly for you.
Thank you so much for taking the time to share your feedback.
Kind Regards
Customer Experience Team
★★★★★ 1/5
Googlepromised the world and delivered absolutely nothing with our house sale ,we have had more contact with every other estate agent in the basildon area asking how everything is going and sending details of properties and just generally asking how things are going
Dave · 27 May 2026 · Balgores Basildon
★★★★★ 3/5
GoogleRating only, no written review.
Lynzi · 27 May 2026 · Balgores Hornchurch
★★★★★ 4/5
GoogleBrilliant place with an indoor pond (containing fish!), several vibrant plants, a massive outdoor section, as well as amazing food. I would quite like to visit again
Abe · 25 May 2026 · Balgores Chelmsford
★★★★★ 5/5
GoogleRating only, no written review.
Claire · 25 May 2026 · Balgores Chelmsford
★★★★★ 4/5
GoogleRating only, no written review.
Lyn · 25 May 2026 · Balgores Chelmsford
★★★★★ 5/5
GoogleI admit I’m a bit of a plantaholic. I ordered from Urban Jungle years ago and remembered about them when I was buying new perennials. Wow. The quality of their plants are phenomenal. I normally order roses from specialist rose nurseries, but even with their roses, Urban Jungle kicks everyone into the ball park. Stunning size, exceptionally healthy, including the roots. The plants are packed so carefully and arrived with zero damage. Highly recommended indeed.
Nigel · 25 May 2026 · Balgores Chelmsford
★★★★★ 5/5
GoogleWhat a beautiful assortment of awesome indoor and outdoor plants.
Mark · 25 May 2026 · Balgores Chelmsford
★★★★★ 5/5
GoogleRating only, no written review.
Mario · 25 May 2026 · Balgores Chelmsford
★★★★★ 1/5
GoogleExtremely disappointed with the lack of response by Glenn.
We had intended to purchase a property and despite providing all the necessary documents, we had been told that the property was sold to someone else who had offered more money. This is extremely unfair and disrespectful as they had verbally agreed on our offer. To then take it back has caused unnecessary stress.
My mother had contacted Balgores to confirm that upon my return from Australia, I would swiftly provide all the documents needed - which I had done so and they had agreed that this was fine. To then turn around and say we were taking too long when they had TOLD US it was okay is not only unprofessional, but also disrespectful.
Glenn had also not been responding to my emails. If anything, I was able to provide the documents while abroad, but zero communication from Balgores proved that they clearly do not care.
Avoid Balgores unless you want to deal with unnecessary stress.
Mehreen · 23 May 2026 · Balgores Hornchurch
★★★★★ 1/5
GoogleBe very careful. You are dealing with a company that is selling an OPTION to buy. The terms of the contract are almost illegal and massively one-sided (read them and get advice). So many people are saying they lost money.
Medway Law, which they use, is owned by IamSold. Also, I am sold on recording their calls but won't give any recordings to anyone, saying they are private due to GDPR... Their staff are very, very nice on the phone when you are talking about buying but change their behaviour once you try to negotiate and once you sign the reservation form. Rebecca A. will hound you so long as she thinks you are in her pocket.
The actual agent who showed us the property confirmed he'd not actually read IamSold's terms properly. I asked him outright.
IAS has very clever sales tactics, because once you pay the reservation fee, that's it, they have YOUR money. Be very careful; this is not a company I would recommend. I'd go as far as to say you could lose your money. The mortgage caveat is not worth the paper it's written on, and if you try to rely on it, they will say, "We need to send this to an internal panel for review," and guess what happens then.
Follow your gut; if it doesn't feel right, you know it's not.
Do yourself a favour: don't buy or sell via this company. So many have lost money
Noddy · 22 May 2026 · Balgores Chelmsford
Agent replied · 29 May 2026
Hi Noddy,
We’re sorry to hear that you feel disappointed and frustrated following your experience. We completely understand the importance of customers feeling fully informed and confident throughout the buying process, especially when making such a significant commitment.
We appreciate you taking the time to share your concerns regarding communication, the reservation process, and your understanding of the terms involved. We take feedback like this seriously and will ensure your comments are reviewed internally.
As we are unable to discuss specific case details within a public forum, we would welcome the opportunity to speak with you directly and look into the concerns you’ve raised in more detail. Please contact us at experience@iamproperty.com
Kind Regards
Customer Experience Team
★★★★★ 1/5
GoogleI saw a few other posts about how this company will accept your bid as a winner and then accept higher bids afterwards. I didnt think it was a big deal, maybe an accident. My first interaction with this company, I won an auction and received confirmation.
They took another bid 40 mins later and lied about when that bid came in.
I told them my lawyer is involved and they admitted they had made a mistake.
I was told if the other party did not pay by 1130 I would be the winner again.
The other party didnt pay and they started the auction again at a price above my winning and accepted bid.
Trust in this auction house at your own peril.
Hardeep · 22 May 2026 · Balgores Chelmsford
★★★★★ 5/5
GoogleI am very happy with everything and Varun Malhotra kept in touch and explained everything every step of the way. I would definitely recommend this service. 👌 …
Liz · 22 May 2026 · Balgores Chelmsford
Agent replied · 29 May 2026
Hi Liz,
It’s wonderful to hear how happy you were with your experience. Keeping customers informed and making sure everything is clearly explained throughout the process is exactly the kind of support we aim to provide.
Varun will be so pleased to read your kind comments, and we’ll be sure to pass them on to him. Thank you so much for your recommendation and for taking the time to share your feedback.
Kind Regards
Customer Experience Team
★★★★★ 1/5
GoogleThey treat buyers really badly, don't answer phone don't answer emails, and don't do what they say they will do, unprofessional bunch of jokers.
The email address they gave me to discuss this further won't accept my email or doesn't exist. See screenshot.
They can't even lie well
Lee · 22 May 2026 · Balgores Chelmsford
Agent replied · 29 May 2026
Hi Lee,
We’re really sorry to hear how frustrated and disappointed you’ve been with your experience. We completely understand how upsetting it is when you feel communication has been poor and expectations haven’t been met.
This is not the level of service we aim to provide, and we appreciate you taking the time to share your feedback. Comments like this are taken seriously and reviewed internally.
We would welcome the opportunity to discuss your experience further and look into the issues you’ve raised. Please contact us at experience@iamproperty.com
Kind Regards
Customer Experience Team
★★★★★ 5/5
GoogleAttentive staff and always ready to help. Smooth and professional. Would recommend.
Susie · 21 May 2026 · Balgores Chelmsford
Agent replied · 29 May 2026
Hi Susie,
Thank you for taking the time to leave such kind words. It's great to hear that our estate agent team made your experience smooth and that you felt well supported throughout - delivering attentive, professional property sale support is something the whole team takes real pride in. We hope to be of assistance again whenever you need expert property guidance in the future.
Kind Regards,
Balgores Chelmsford
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