★★★★★ 1/5
GooglePay per email! Good at selling their product but then TERRIBLE support - They are reselling a product from another country so do not have database access, etc. Any group updates or changes require downloading your entire database to excel, copy-pasting the columns into to a separate "import" spreadsheet and then re-uploading! I think the fact the export spreadsheet is not in the correct format to be used as the import spreadsheet is a great example of how badly developed this CRM is. They need a support dept that can complete mass actions requests since users cannot perform these actions themselves on more than 1 contact at a time. *EDIT: I note they made reference to not wanting to stuff up the Match Alerts process currently in place so I did some investigation and it is already broken from several months ago and not sending(something they were apparently unaware of despite investigating my file and citing the importance of working match alerts as their reason for inaction in the below reply). Like I said support do not help, and management are good at selling the product but they have no idea what is going on so I think they must be resellers of some international CRM product.
The web UI lacks the ability to select more than 5000 results from a contact search, etc. The support department cannot action any group updates or changes. You must do it yourself via the export/import process described above or pay a staffmember to update manually via the web page. If you are looking for a CRM, I would shop around for an alternative...
RealtyattheBay · 6 July 2022 · Balgores Chelmsford
★★★★★ 1/5
GoogleThere is a bug whereby buyers who check in using the QR code do not appear in Pocket. Therefore it is not possible to make notes or send the listing documents. It’s embarrassing. Today the same problem occurred in 3 opens.
How do I escalate this problem?
Perry · 6 July 2022 · Balgores Chelmsford
★★★★★ 5/5
GoogleSPOKE has been a fantastic social media tool for our business, and Blake has been a delight to work with. He is always there to provide assistance and goes above and beyond. Highly reccomend!
P · 6 July 2022 · Balgores Chelmsford
★★★★★ 1/5
GoogleThe staff here seem to think they are doing you a favour by letting you use their product.
Ben · 6 July 2022 · Balgores Chelmsford
★★★★★ 5/5
GoogleTwo things make Spoke stand out for us.
Firstly the support- Abel has been like an extension to our team and is always available to troubleshoot, support or encourage.
Secondly, the results. Being able to see exactly how campaigns are performing, make adjustments and get a high-performing ad-campaign launched in just a few minutes makes it an absolute no-brainer for us.
Would recommend to anybody who listens!
Mark · 6 July 2022 · Balgores Chelmsford
★★★★★ 5/5
GoogleThe Spoke platform makes Facebook advertising for our listings easy. Abel is super supportive and lightning fast with answers to any questions I have. Highly recommend.
Mackay · 6 July 2022 · Balgores Chelmsford
★★★★★ 5/5
GoogleExcellent customer service, you won't regret talking to these guys.
Joe · 28 June 2022 · Balgores Chelmsford
★★★★★ 5/5
GoogleWe had a consultation yesterday, it’s great and we definitely gain lots of knowledge, information, skill, tools on all round about social media stuffs. Great thanks to Atish, very nice guy and professional. See you soon 😊
Thomas · 28 June 2022 · Balgores Chelmsford
★★★★★ 5/5
GoogleWe are landlords. Great service very professional and reliable. If you cannot get through on the phone, just email them instead.
Spencer · 22 June 2022 · Balgores Basildon
★★★★★ 4/5
GoogleA little hard to get hold of sometimes but I understand we’re all busy and they were quiet helpful going through some of the technical issues I had ( being a pen and paper sort of man ) all in all a good service and always poilite
Barry · 22 June 2022 · Balgores Basildon
★★★★★ 5/5
GoogleProfessional service, no hassle at all getting things sorted ready for the move, Michael was always very friendly and ready to help with any queries I had: would definitely recommend
Anon · 22 June 2022 · Balgores Basildon
★★★★★ 5/5
GoogleA first class service from Starr, Michael and all the team at Balgores Basildon.
Wouldn’t hesitate to recommend.
Leigh · 22 June 2022 · Balgores Basildon
★★★★★ 5/5
GoogleA very big thank you to Starr for making this letting hassle free and keeping me informed at every stage. I would 100% recommended Balgores Lettings Basildon.
Thank you again Starr
Clark · 22 June 2022 · Balgores Basildon
★★★★★ 5/5
GoogleThank you very much Nigel Wiles and your team for helping me secure a mortgage. You were very informative throughout the process. I will definitely recommend anyone who needs help with mortgage to you.
Brighton · 22 June 2022 · Balgores Basildon
★★★★★ 5/5
GoogleWe are pleased to recommend our mortgage advisor- Lucy Franklin and her assistance - Mackensie Walker. Lucy was very polite and professional. She explained each and every step clearly and acted promptly to obtain our mortgage.
Dharshana · 22 June 2022 · Balgores Basildon
★★★★★ 5/5
GoogleGreat service and highly recommend, especially the expertise of sales coordinator Sarah Oakley. From start to finish her professionalism and diligence was most impressive and appreciated.
Jo · 22 June 2022 · Balgores Basildon
★★★★★ 5/5
GoogleRating only, no written review.
Daniela · 22 June 2022 · Balgores Basildon
★★★★★ 4/5
Googlehelped and guided me through the process of viewing holding deposit and still contacted after contracts were signed to see if any problems
Alex · 22 June 2022 · Balgores Basildon
★★★★★ 1/5
Googlethe most DESTROYED letting agency I’ve ever seen in my life.
AVOID AVOID AVOID AVOID AVOID AVOID
Daniel · 22 June 2022 · Balgores Basildon
★★★★★ 5/5
GoogleA big thank you to Sarah for her professional approach. I'm buying my first property and she has been really helpful from start to finish.
Monika · 22 June 2022 · Balgores Basildon
★★★★★ 5/5
GoogleGreat people very professional and friendly. Made it easy for me with no fuss. Appreciate the genuine service provided and would recommend to anyone. Ask for Michael he is youre man.
Adam · 22 June 2022 · Balgores Basildon
★★★★★ 5/5
GoogleExtremely pleased with Balgores Romford. Jodie Moore from Balgores was prompt , professional and very helpful and instrumental in securing for us the property we chose. The personalised Home Move Box was also a welcome surprise. Thanks !PositiveResponsiveness, Quality, Professionalism
Meghna · 20 June 2022 · Balgores Romford (3 Old Mill Parade Victoria Road)
★★★★★ 5/5
GoogleExtremely pleased with Balgores Romford. Jodie Moore from Balgores was prompt , professional and very helpful and instrumental in securing for us the property we chose. The personalised Home Move Box was also a welcome surprise. Thanks !
Megh · 20 June 2022 · Balgores Romford (3 Old Mill Parade Victoria Road)
★★★★★ 5/5
GoogleThank you Mrs. Katrina for your high quality services you are very kind and very good at what you do, you know how to work with people and do a good job thank you in advance!
Constantin · 20 June 2022 · Balgores Romford (3 Old Mill Parade Victoria Road)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
