5/5
Amazing estate agents, cant thank Louise, Ross and the team enough for the work they put in to help us sell. The whole process end to end, they were there for every step and always responded to queries quickly - highly recommend

Trusted Agent profile · Essex
Verified
★★★★★
4,993 reviews across 10 offices and 2 platforms
Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,993 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Read the review from sellers
I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Read the review from buyers
Balgores's 10 offices, most reviewed first. Each has its own page.
Showing 4,115 reviews on Google only. Show every review
5/5
Amazing estate agents, cant thank Louise, Ross and the team enough for the work they put in to help us sell. The whole process end to end, they were there for every step and always responded to queries quickly - highly recommend
5/5
Ross has been amazing he has kept us up to date with the entire sale process and answers all our enquiries. Ross is the go to person at Balgores for sure. Awesome service, Great person!
5/5
Balgores have been really helpful and supportive with the sale of my mum’s house, especially Ross Burton. He has kept us informed every step of the way and nothing has been too much to ask. Thank you Ross.
5/5
Top quality service from Ross and his colleagues at Balgores for the sale of our property. They kept us up to date and acted as a good advocate throughout our sale.
2/5
Rating only, no written review.
5/5
Ben at Balgores Hayes is a gem of an agent. He is amazing at his job and was very informative. He is very patient and I would highly recommend him if you are looking forward to purchase or rent a house.
5/5
Jake Coldwell helped me secure the most amazing home I've lived in! He made himself and the keys available for me to see it on the same day, and made sure the full process was smooth. He's new on the team but I wouldn't have known as he did a great job! :)
4/5
Rating only, no written review.
1/5
Rating only, no written review.
5/5
Been a pleasure dealing with Balgores for my move. Jake Coldwell has extremely helpful and I can’t thank him enough for his work to swiftly get everything done. For a process which can be quite stressful, Jake and Balgores have made it extremely easy and I couldn’t recommend them enough.
5/5
Jake at Balgores Hayes has been extremely helpful and lovely to talk to. He has made the whole process of renting my first property incredible easy - he is always available when I call and replies to my emails quickly. All the staff I have spoken with were polite and friendly and I would highly recommend the team at Balgores
1/5
Rating only, no written review.
1/5
Having read the reviews of this estate agent I was feeling quite hopeful to find a good agency during what is feeling like a battle to differentiate professional, well managed agencies from the pushy, sales orientated agents who seem to be flooding the market. I can’t actually comment on what it’s like to get near the actual agents as they have deployed a guard to man the phones that behaves like a bouncer. I found a property on RightMove, advertised at my budget, and called to make an appointment. My details were taken, and the lady was very nice until… she asked what my maximum budget is. I told her (the budget was as the price advertised…), and she replied “oh no that won’t work, the guide price is £75k more”. Feeling a bit confused as to why it was advertised at such a lower price, I asked why. What I expected was an explanation, maybe that it was in error, but instead I received a rude attitude, a patronising tone and was informed “for those that do have extra cash, but are wanting to buy in a certain bracket, but could stretch upwards”. Disappointing to see such an established agent behave so manipulatively. It simply came across that you are attempting to mislead people and the agency doesn’t actually know what the price valuation of the property is. If they did, surely they’d guide their clients correctly to a much smaller range (sellers and buyers) as opposed to providing a £75k “wiggle room”. I personally wouldn’t recommend this agent as it stands.
5/5
Had the pleasure of working with Daniel in our search for our new rental property . Daniel was quick to get us a viewing and we are extremely happy with our place. Would recommend Daniel and Balgores to anyone
5/5
I have just moved in with my sister into the property and we are very pleased with everything. Even more pleased with the help and support we received from the team especially Grace. She was so great throughout the entire process. So grateful for Grace and everyone at Balgores for all their help and for the cute little move-in box with useful essentials. Very lovely. Thank you Grace and thank you Balgores. Would definitely recommend Balgores. 🏠🏠🏠
5/5
We cannot recommend Balgores enough. They are very professional and Alannah was so helpful from the initial enquiry to the completion of the sale. She has been available throughout to answer any queries and to put our minds at rest. One of the things we liked about Alannah was that she was honest from the outset and priced the property at a reasonable level to gain a sale as soon as possible. Balgores managed all the viewings with prospective buyers and handled this with a high degree of professionalism. Other agents will promise you the world and a higher price for your property but within weeks they will be reducing the price and backtracking to a lower sale price to gain a sale. Do not hesitate to use Balgores as they are a very professional company and will do anything to make your sale as smooth as it possibly can be. The other good thing about Balgores is that Marie progresses the sale and liaised with the other solicitors involved to make sure that the sale progressed and that any problems were ironed out at a very early stage. Well done Balgores, you have a fantastic team of people and would not hesitate to use the company again.
5/5
Used Balgores to buy our first property with the help of Callum who was great from start to finish. Professional and great customer service. Without him we wouldn’t have got our property! Thankyou so much, will use Balgores when we decide to sell!
5/5
Professional and friendly. Thank you Luke for you help so far😊 …
5/5
As always a fantastic service from The Balgores Lettings Team. This is the 2nd time I have used them and both times they were very efficient, responsive to calls, polite and extremely easy process for signing contracts etc. Michael Charles was a breath of fresh air, I never had to chase and he always returned my calls straight away. The flat went onto Rightmove on Monday at 3.00pm and by 4.00pm on Tuesday he had found a tenant. I have another property to list soon and I will 100% be using them again. If your a landlord in the area Michael couldn't come more highly recommended. Thanks Michael, speak soon.
5/5
Chris West is absolutely brilliant and a rarity in that he has a deep understanding of the mortgage and housing market but also is a really lovely person who 'gets it' - which is so important at what is a really stressful time in your life, especially in a market of ever rising interest rates! No matter what curve balls come throughout the process Chris was responsive, understanding, always looking for alternative ideas, and usually solved them faster than you'd think even possible.
5/5
I honestly don't think we would have moved at all if it weren't for Balgores Upminster's advice, patience and professionalism. From the start, Chris and Jess were always available and helped us navigate a long process. People might say they are not the cheapest agents but, in this case, you get what you pay for and I wouldn't hesitate to recommend them.
5/5
After our initial meeting with Chris from Balgores Upminster we felt that he was highly motivated and we were confident that he would work hard to secure a purchaser for us. Throughout the process Chris was always professional, listened to our requirements for marketing and made suggestions on ways to move forward without pressurising us. Phone calls, emails and messages were always replied to promptly and we felt assured that the team at Upminster were dealing with our sale without having to constantly check with them. A sale was secured within a couple of weeks which was sooner than we had expected. We would highly recommend the team we dealt with - Chris, Abbie & Donna.
4/5
Great service, a few issues along the way but these were sorted promptly by the manager. Very friendly and good communications.
5/5
Earlier this year we decided to sell our first home in Langdon Hills to upsize. We contacted a few estate agents but Dan Ismail from Balgores Basildon blew us away with his knowledge on Langdon Hills. Dan was professional yet friendly from the get go, within a couple of days our house was on Rightmove and was sold the same weekend for over asking price. Once our house was sold, it was time to start looking at houses to purchase. I gave Dan a very long list of non-negotiables for our purchase and Dan took these into account when sending potential listings our way. Dan found us our dream house in Langdon Hills and he booked us in for a viewing the very next day! The house itself has everything and more we could have wished for and ticked all our boxes, as well as, my many non-negotiables. Our offer was accepted straight away and Dan booked us into speak to Sean the Mortgage Broker. Sean got our mortgage up and running the same day and we exchanged 7 weeks later with the help of Sarah the Liaison Officer. I would really recommend the wonderful Daniel Ismail at Balgores, as he has provided an excellent service, going above and beyond. Dan has found us our dream house and if we decide to move again in the future Dan will be the only person I would call! I cant thank the Balgores team enough for what they have done, we are truly grateful for their help and the seamless experience they provided.
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The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Balgores is among the ESTAS 2026 winners.
ESTAS 2026: 4 Best in Postcode across four branches.
ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.
2025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners
2018 1 Silver ESTAS 2018 winners
2017 1 Gold and 1 Silver ESTAS 2017 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

Balgores is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 2 awards EA Masters 2020 winners
2019 2 awards EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Balgores is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.
Lettings Agency of the Year by year, 2013 to 20152015 1 Bronze Lettings Agency of the Year Awards 2015 winners
2013 1 Silver Lettings Agency of the Year Awards 2013 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

Balgores and its branches won The Negotiator Awards in four years, most recently 2017.
Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.
Negotiator Awards by year, 2014 to 20172017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
2016 1 Gold The Negotiator Awards 2016 winners
2015 2 Gold The Negotiator Awards 2015 winners
2014 1 Gold The Negotiator Awards 2014 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Send Balgores a message.
Gravesend has the most, with 1,277 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,260.
The 10 Balgores offices, by town:
Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2013.