Trusted Agent profile · Essex

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Balgores estate agents in Gravesend, Hornchurch, Chelmsford and 5 more

4.7

★★★★★ Excellent

4,992 reviews across 10 offices and 3 platforms

www.balgoresproperty.co.uk

Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,992 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,234

Reviews on Google

All 10 offices

Trustpilot logo

756

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Caroline, 21 January 2016Read the review from sellers

Buyers1 review

5.0 / 5 I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Elizabeth, 28 July 2017Read the review from buyers

Our offices

Balgores's 10 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 4,115 reviews on Google only. Show every review

5/5

Google

I had a great experience with luke from the Balgores Gravesend during flat viewing.he was friendly and happy to answer my question.Thanks Luke

Tajinder · 3 July 2026 · Balgores Gravesend

Agent replied · 6 July 2026

Hi Tajinder, Thank you for your kind feedback. We’re delighted to hear that Luke made your viewing experience such a positive one with his friendly approach and helpful guidance. It’s great to know he took the time to answer your questions and provided the support you needed. We’ll be sure to share your lovely comments with Luke and the Gravesend estate agent team. Kind Regards, Balgores Gravesend

5/5

Google

Very helpful staff, quick to respond to queries and kept us updated throughout the process. Thank you!

Jan · 2 July 2026 · Balgores Hornchurch (1 North Street)

1/5

Google

Awful service with very aggressive sales /Buying techniques. We tried selling through Balgores and received nothing but poor service which ended with a lost buyer due to the awful service. Lied is a strong word but the sales person tried to overstep their position to make the deal happen without speaking to the sellers first. They are now trying to claim their fees even though we lost our buyers. Absolutely disgraceful customer service. They don’t appear to follow any guidelines in relation to estate agents and the Ombudsman policies with regard to double fees. Please be very careful when selling houses through this company. They say and offer a lot but then don’t back it up. I would never deal with this company ever again even if they provided their so called services for free. When you make a complaint it goes to one person within their own company who really doesn’t appear to care about the facts. They just threaten you with their legal department. This is very intimidating, especially when you can clearly see it’s their mistake. They don’t appear to care about their reputation. Just cash. You have been warned.

M · 1 July 2026 · Balgores Romford (5-6 Station Chambers Victoria Road)

Agent replied · 26 June 2026

Thank you for your response. As this remains an active case, we note that you have now escalated the matter to The Property Ombudsman. We will cooperate fully with their investigation and provide them with your complete file upon request so they can reach an independent conclusion. Kind regards, Billy Gill MNAEA.

5/5

Google

I am very happy with the service that I have received so far, I have found the staff efficient, professional, knowledgable and approachable - thank-you , I would not hesitate in recommending your services .

Carys · 1 July 2026 · Balgores Chelmsford

5/5

Google

I was looking to purchase a property and received a huge amount of support throughout the process. Charlie C has been fantastic, taking the time to understand exactly what I was looking for and consistently sending through suitable properties. His communication, professionalism, and dedication have made the search much easier and more enjoyable. I would definitely recommend him to anyone looking for help finding their ideal property.

Sahira · 1 July 2026 · Balgores Romford (5-6 Station Chambers Victoria Road)

Agent replied · 15 June 2026

Hi Sahira, Thank you for your kind feedback. We’re delighted to hear that Charlie C provided dedicated support throughout your property search and took the time to understand your requirements fully. It’s great to know his professionalism and communication helped make the process of finding a home much easier and more enjoyable. We really appreciate your recommendation and your positive comments about the Romford estate agent team. Kind Regards, Balgores Romford

5/5

Google

Viewing sorted out by Luke, straightforward and easy. Thanks

Shola · 29 June 2026 · Balgores Gravesend

Agent replied · 6 July 2026

Hi Shola, Thank you for your kind feedback. We’re pleased to hear that Luke made arranging your viewing straightforward and easy. It’s great to know our Gravesend estate agent team provided a smooth and efficient experience from the outset. We really appreciate you taking the time to leave a review. Kind Regards, Balgores Gravesend

5/5

Google

Excellent transaction so far Lucy is Brilliant and extremely helpful.

PAUL · 29 June 2026 · Balgores Chelmsford

5/5

Google

I could not recommend Balgores Hayes highly enough. From initially listing my property through to exchange, the team sold my property within a couple of weeks of listing and we exchanged 3 months later, with every step of the process extremely well supported through excellent communication. Thank you so much to Joe, Millie, Mike, Billy and the rest of the team.

Seb · 29 June 2026 · Balgores Hayes

Agent replied · 13 July 2026

Hi Seb, Thank you for your fantastic feedback. We’re delighted to hear that Joe, Millie, Mike, Billy, and the Brentwood estate agent team provided excellent property sale support from marketing your home through to exchange. It’s wonderful to know their clear communication and expert property guidance helped make the moving process efficient and well managed. We truly appreciate your recommendation and your kind words. Kind Regards, Balgores Brentwood

5/5

Google

Brilliant service throughout. Abbie and Donna were incredibly helpful and reassuring from start to finish. We highly recommend the Balgores teams at Upminster and Hornchurch who both went above and beyond our expectations.

Lewis · 28 June 2026 · Balgores Upminster

Agent replied · 2 July 2026

Hi Lewis, Thank you for your kind feedback. We’re delighted to hear that Abbie and Donna … More

5/5

Google

Brilliant service throughout. Connor and Bill were incredibly helpful and reassuring from start to finish. We highly recommend the Balgores team at Hornchurch, they went the extra mile to ensure everything stayed on track throughout the process.

Lewis · 28 June 2026 · Balgores Hornchurch (1 North Street)

Agent replied · 2 July 2026

Hi Lewis, Thank you for your kind feedback. We’re delighted to hear that Connor and Bill … More

5/5

Google

From initially requesting a viewing to the day we exchanged keys Kinetic were very friendly, professional and made everything easy for us. Highly recommend!

Harry · 28 June 2026 · Balgores Romford (3 Old Mill Parade Victoria Road)

5/5

Google

We have had a very positive experience working with Balgores Gravesend. Frank and his team have been exceptional in helping us through the process of selling our house from the very first contact to the completion of the sale. We highly recommend Balgores to anyone looking to sell their home.

Alison · 27 June 2026 · Balgores Gravesend

Agent replied · 2 July 2026

Hi Alison, Thank you for your lovely feedback. We’re delighted to hear that Frank and the … More

5/5

Google

We wanted to give an excellent feedback, on a purchase with Balgores, and would like to rate 10/10 specifically for Ronni, make sure if you are a buyer with Balgores you request them to assign Ronni for your case. End to end deal was extremely smooth & professional.

Advait · 27 June 2026 · Balgores Hornchurch (1 North Street)

Agent replied · 3 July 2026

Hi Advait, Thank you for your fantastic feedback. We’re delighted to hear that Ronni provided such professional support throughout your purchase and helped make the moving process smooth from start to finish. It’s wonderful to know his expert property guidance made such a positive impression, and we’ll be sure to share your kind comments with him and the Hornchurch estate agent team. We truly appreciate your recommendation. Kind Regards, Balgores Hornchurch

5/5

Google

We wanted to give an excellent feedback, on a purchase with Balgores, and would like to rate 10/10 specifically for Ronni, make sure if you are a buyer with Balgores you request them to assign Ronni for your case. End to end deal was extremely smooth & professional.

Advait · 26 June 2026 · Balgores Hornchurch (1 North Street)

Agent replied · 2 July 2026

Hi Advait, Thank you for your fantastic feedback. We’re delighted to hear that Ronni … More

5/5

Google

We had a really positive experience with Ashton’s, especially thanks to Andrea. She was always on top of everything, regularly chasing enquiries and keeping us updated throughout the process. Her communication was great, and she was always happy to help with any questions we had. Buying a house can be stressful, but Andrea made the process much easier by and making sure things kept moving. Thank you, to all the amazing team in particular Andrea, for all your hard work and support. We really appreciate everything you did. Highly recommend this estate agents!

Emma · 25 June 2026 · Balgores Hornchurch (1 North Street)

5/5

Google

All of the team at Ashton’s Widnes have been brilliant throughout our sale. They kept us fully informed, always acted in our best interests and helped us navigate the stress that comes with selling your home. I wouldn’t hesitate to recommend the team. Special mention to Rob who was so well prepared and professional when he came to value our home and to Andrea who had been outstanding All of the team are great. Thank you so much.

Marie · 25 June 2026 · Balgores Hornchurch (1 North Street)

5/5

Google

Great service and communication. Andrea helped me out so much throught the whole process. (Thanks ever so much again) Highlighly recommened

Adam · 25 June 2026 · Balgores Hornchurch (1 North Street)

5/5

Google

Excellent. I would highly recommend the Bungay team. We purchased a house through them and the standard of service throughout was impeccable. Ours wasn't an easy move (a chain of seven), but the team kept on top of communications, made the calls, chivied things a long, and kept us informed.

Peter · 25 June 2026 · Balgores Chelmsford

Agent replied · 28 June 2026

Hi Peter! 😊 Thank you so much for your fantastic review and the 5-star rating! We're thrilled to hear that you found our Bungay team’s service impeccable during your house purchase. Moving through a chain of seven is no small feat, and we’re glad our team could keep everything on track and provide you with the updates you needed. Your kind words mean the world to us and to the team members involved, and we’re grateful for the opportunity to assist you. If you ever need anything in the future, please don’t hesitate to reach out. We look forward to helping you again! 🏡✨

5/5

Google

Rating only, no written review.

Derek · 24 June 2026 · Balgores Chelmsford

Agent replied · 25 June 2026

Hi Derek, Thank you for taking the time to leave us a rating. We’re pleased to know you had a positive experience with the Chelmsford estate agent team and appreciate your support. If you ever need expert property guidance or assistance with buying or selling a home, we’ll be happy to help. Kind Regards, Balgores Chelmsford

5/5

Google

Rating only, no written review.

David · 22 June 2026 · Balgores Chelmsford

Agent replied · 8 December 2024

Good morning, Thank you for your review. We love hearing positive feedback from our clients and we'll pass your kind words along to Daniel and the rest of the team. We really appreciate you taking the time to provide us with feedback, and for being a loyal customer for so many years. Thanks again, Balgores

5/5

Google

The best customer service because of Jody Manno Balgores letting tick all the boxes for an excellent service. looking for a flat to rent and dealing with other letting agents that never called back or email back was frustrating.Then I found …

D · 22 June 2026 · Balgores Chelmsford

Agent replied · 13 July 2026

Hi Dee, Thank you for taking the time to share your experience. We're delighted to hear … More

5/5

Google

HIGHLY RECOMMEND KINETIC!!! I have dealt with Kinetic for several years now, both as a seller, a buyer and for rentals and I cannot recommend them enough! They are not your run of the mill estate agents, they care about every single client and their needs and I personally don't know anyone who has dealt with Kinetic that hasn't praised them for the same! All staff are brilliant but Nina and Matt particularly go above and beyond for their clients. I'm so grateful to them for all they have done for me over the years. I'm not a friend, I don't work for them, I'm just a client that has had nothing but fantastic customer service! So don't let other bitter reviews give you a false impression, no one can please everyone 100% of the time but the majority of reviews speak for themselves!

Natasha · 22 June 2026 · Balgores Romford (3 Old Mill Parade Victoria Road)

5/5

Google

Jo has been a great help throughout the buying process. She has constantly chased and followed up wherever needed and kept us updated, which has taken a load off of us as first time buyers. Everyone at Kinetic has been so friendly and helpful, 100% recommend!

Emily · 22 June 2026 · Balgores Romford (3 Old Mill Parade Victoria Road)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Balgores is among the ESTAS 2026 winners.

  • WinnerESTAS 2026: Best Local Letting Agency Group by Region, South East

ESTAS 2026: 4 Best in Postcode across four branches.

ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.

ESTAS awards by year, 2017 to 2025

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

EA Masters

Balgores is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.

EA Masters by year, 2019 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Lettings Agency of the Year Awards

Balgores is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.

Lettings Agency of the Year by year, 2013 to 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

More industry awards: The Negotiator Awards

The Negotiator Awards

Balgores and its branches won The Negotiator Awards in four years, most recently 2017.

Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.

Negotiator Awards by year, 2014 to 2017

Source: The Negotiator Awards winners lists, as published, linked by year.

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Questions about Balgores

Which Balgores office has the most reviews?

Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.

Where are the Balgores offices?

The 10 Balgores offices, by town:

Has Balgores won any awards?

Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 24 other industry awards since 2013.

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