Trusted Agent profile · Dorset and Hampshire
Verified
★★★★★
1,769 reviews across 11 offices and 3 platforms
Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,769 reviews on three platforms, rated 4.7 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...Read the review from sellers
Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Read the review from buyers
Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.
ESTAS winners in three years, the group and its branches: 2022, 2021, 2019.
2022 1 Gold and 1 Best in County ESTAS 2022 winners
2021 1 Silver and 1 Best in County ESTAS 2021 winners
2019 1 Bronze ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
Showing 1,760 reviews on Google only. Show every review
5/5
GoogleJames from Austin & Wyatt Southampton has been a great help in finding us the right property we love and plan to call our home. Thank you James for the great support 👍 …
Thank you so much for your kind words, we are thrilled to hear that James was able to assist you in finding your dream home! It was our pleasure to provide you with great support throughout the process. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI’ve typically had negative experiences with sales and letting agents in the past, however, Gobind was extremely friendly and welcoming throughout all my endeavours. I don’t typically write reviews but I thought he deserved a particular shout out for making my experience efficient and easy. Probably the best agency in Southampton.
Wow, we're so glad to hear about your positive experience with Gobind! Our team truly values customer satisfaction and we appreciate you taking the time to leave such kind words. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleReally helpful and reassuring advice from Gobind and James about valuation of property, and David re: mortgage advice
Thank you for your positive feedback! We're thrilled to hear that Gobind, James, and David provided helpful and reassuring advice for your property valuation and mortgage needs. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleVery helpful with first time buyers, people looking to get started. James Murphy was great to deal with as he was effective and communicated everything flawlessly!
Thank you for your review! We strive to provide top-notch service to all of our customers, especially first-time buyers. We're thrilled to hear that James was able to help you effectively and communicate flawlessly. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleHad some bad experiences in the past with other estate agents but my experience with James and Austin & Wyatt as a whole has been excellent, would recommend
Thank you for your kind words! We are thrilled to hear that your experience with James and our team has been excellent. It's customers like you that make us love what we do. We truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI can’t recommend Austin & Wyatt Southampton, London Road, highly enough. Gobind, Mia, and James were exceptional throughout both the buying and selling process. Their professionalism, proactive approach, and constant communication kept us well-informed and ensured everything progressed smoothly. They handled every aspect with great care, going above and beyond to make what could have been a stressful experience as seamless as possible. The mortgage advisors were equally impressive, clear, knowledgeable, and supportive from start to finish. This team truly stands out, and I would wholeheartedly recommend them to anyone looking to buy or sell a property. A fantastic service all around!
Thank you so much for such a glowing review! Our team at Austin & Wyatt Southampton, London Road strives to provide exceptional service to our clients, and we are thrilled to hear that Gobind, Mia, James, and our mortgage advisors were able to make your buying and selling process a smooth and stress-free experience. We truly appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had a great experience with Austin & Wyatt Southampton London Road. Gobind, Mia and James were incredibly helpful from start to finish and made the whole buying and selling process feel straightforward and well managed. Communication was excellent throughout and nothing ever felt like too much trouble. The mortgage advisors were also very knowledgeable and guided us clearly through our options. A professional, friendly team and one I would happily recommend to friends and family.
Thank you for the glowing review! Our team at Austin & Wyatt Southampton London Road is thrilled to hear that Gobind, Mia, James, and our mortgage advisors were able to make your buying and selling process smooth and stress-free. It was our pleasure to assist you, and we would be delighted to help your friends and family as well. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe found everyone exceptionally helpful starting with the viewing up to the key handover by Jared. He explained everything very clearly and thoroughly. All of the staff are friendly and courteous. Can definitely recommend them.
We are thrilled to hear about your positive experience, and we thank you for recommending us! Our team is dedicated to providing excellent service and making sure every step of the process is smooth for our customers. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleAustin & Wyatt recently helped find me a new tenant after my old tenant moved out unexpectedly, the team went over and above to support and guide me through the process. Jared kept me updated throughout, so a big shout out to Yvonne & Jared and want to thank them. Angela P.
Thank you, Angela, for your kind words! It was our pleasure to assist you in finding a new tenant and we are glad that our team went above and beyond to support you throughout the process. We appreciate your trust in us and look forward to continuing to provide you with excellent service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had a fantastic experience with Mia at Austin & Wyatt during my property purchase. From start to finish, she was incredibly helpful, proactive, and professional. Mia consistently made sure communication was smooth and clear on both the seller’s and buyer’s side, which took so much of the stress out of the process. Her prompt updates, attention to detail, and genuine willingness to go the extra mile made a real difference. Thanks to her dedication, the whole transaction felt well-managed and efficient. I’d highly recommend Austin & Wyatt to anyone looking for a reliable, supportive purchase service. Thank you so much for all your help Mia!
Thank you for your kind words! We are thrilled to hear that Mia provided you with a fantastic property purchase experience. Our team at Austin & Wyatt are dedicated to providing excellent service and we are so glad that Mia's communication and attention to detail made the process stress-free for you. Thank you for choosing us and recommending our services. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleRecently let a property with Austin and Wyatt! Lara and Andy were amazing and so helpful! Couldn’t have asked for a smoother stress free move! Thanks guys!
Thank you for choosing Austin and Wyatt for your property needs! We're thrilled to hear Lara and Andy provided amazing and helpful service. Our team strives to make every move stress-free. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat experience with Austin & Wyatt, communication was great throughout
Thank you for your kind words! We are thrilled to hear that you had a great experience with us. We pride ourselves on providing excellent communication to our customers. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleThis agency is really proactive and helpful. Particularly, they are moving things forward for the landlords very fast. They let out my property within 2 weeks only. Really happy!
Thank you for your glowing review! We strive to be proactive and efficient in our services for our clients, and we are thrilled to have helped you rent out your property. Your satisfaction is our top priority! Kind regards, Lucy, Customer Feedback and Support Team
4/5
GoogleSecuring our new flat was nice and smooth until we moved in. Not particularly helpful with the meters for the flat (gas and water) which we weren't sure where they were as they are not flat numbered and we had to work out where they are located ourselves.
Thank you for sharing your experience with us. We apologize for any inconvenience with the meters and will make sure to clarify their location for future residents. We're glad to hear that the rest of your moving process was smooth. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAustin and Wyatt have been brilliant during the process of finding a flat and moving in. They have responded very quickly and kindly to any queries I've had and have helped me feel at home in my new place with a generous goodie box. Thank you Tia for your help!
Thank you for your kind words! We are glad our team could make your move-in process smooth and enjoyable. Enjoy your new home and the goodies! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBig shout out to Kyle for going above and beyond for us. Our house was going through while we were abroad, Kyle kept us updated and managed all the issues that arose. Without him it would have been even more stressful, communication was excellent. Big thanks to Kyle and all the team 🥰 …
Thank you so much for sharing your positive experience with us! We are thrilled to hear that Kyle provided excellent communication and went above and beyond to make your home buying experience less stressful while you were abroad. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had an excellent experience buying through Austin & Wyatt. Kyle made us feel truly valued and understood the pressures that come with the process. We’ll definitely be reaching out to him when it’s time to sell our home.
Thank you for your kind words! We're thrilled that Kyle was able to make your home buying experience a positive and stress-free one. We can't wait to work with you again when the time comes to sell your home. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAaliyabanu from Austin & Wyatt your dedication and support throughout the process have been invaluable. Your expertise and guidance went above and beyond my expectations. The advice and solutions you provided were instrumental in navigating the complexities of the mortgage process, and I am incredibly grateful for your time and effort. It is rare to encounter such a high level of professionalism and commitment, and I wanted to emphatically recommend your services to anyone seeking mortgage advice. Your exceptional help has significantly impacted my experience, and I genuinely appreciate everything you have done.
Thank you so much for your kind words! We are thrilled to hear about your positive experience with our team. It's our passion to go above and beyond for our clients, and we are grateful for the opportunity to guide you through the mortgage process. Your recommendation means the world to us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFantastic service, Andy Hill has been great throughout the process and I've been very impressed and happy at every step. Would highly recommend.
Thank you for your kind words! We're thrilled to hear that Andy provided excellent service throughout your experience. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAnna Tubbs the manager, absolutely flawless I will recommend this firm always. Thanks ⭐️ 🌟 ⭐️ ⭐️ ⭐️ Canvendish rd .
Thank you so much for your kind words, we are thrilled to hear that you had a flawless experience with Anna as your manager. We are committed to providing excellent service and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleFor couple of months, we had been on the lookout for a suitable place for myself and my wife. Then came Austin & Wyatt, and the rest is history. Happy with the service and responsiveness.
"Thank you for choosing Austin & Wyatt for your real estate needs. We are thrilled to have helped you and your wife find your dream home. Our team is committed to providing exceptional service and responsiveness to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleJust had the most irritating call with an agent. I asked for a ballpark of what commission fees would be if they sold a property of around £ 180k. I have the fees from one agency and I wanted a rough comparison. I was told that they had to do a valuation before they can disclose that information. I asked, if the property cost of £ 180k hypothetically, what it would be as I didn't want to wait several days for an answer. No luck. I do have a property for around that value, and if your agent gave me that hypothetical information, it was a likelihood I would have commissioned you to sell. This won't happen. Very frustrated.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleAustin & Wyatt in Bournemouth have been a solid, reliable tenant agency to deal with, and they genuinely made the whole process of renting much easier than expected. From the first viewing through to move‑in, the team were organised, clear with communication, and on top of every bit of paperwork, which kept everything smooth and stress‑free
Thank you for your kind words! Our team at Austin & Wyatt in Bournemouth takes pride in providing top-notch customer service and making the rental process as stress-free as possible. We are glad to hear that we exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAustin & Wyatt recently helped find me a new tenant after my old tenant moved out unexpectedly, the team went over and above to support and guide me through the process. Jared kept me updated throughout, so a big shout out to Yvonne & Jared and want to thank them. Angela P.
Thank you, Angela, for your kind words! It was our pleasure to assist you in finding a new tenant and we are glad that our team went above and beyond to support you throughout the process. We appreciate your trust in us and look forward to continuing to provide you with excellent service. Kind regards, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.
The 11 Austin and Wyatt offices, by town:
Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.
