Trusted Agent profile Β· Dorset and Hampshire

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Austin and Wyatt estate agents in Poole, Bournemouth, Christchurch and Poole, Bournemouth and 2 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

1,769 reviews across 11 offices and 3 platforms

www.austinwyatt.co.uk/forsaleoffice/canford-heath/1063

Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,769 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,763

Reviews on Google

All 11 offices

Trustpilot logo

4

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.

ESTAS winners in three years, the group and its branches: 2022, 2021, 2019.

ESTAS awards by year, 2022 to 2019

Source: ESTAS winners lists, as published, linked by year.

Reviews on Google

Showing 1,760 reviews on Google only. Show every review

1/5

Google

Worst case scenario is you will be homeless if you use Austin & Wyatt to fined you a new home In fact is the only scenario. Never trust Angel Ore Richard ore you will be in trouble No more said.. πŸƒπŸƒπŸƒπŸƒπŸƒ …

Blade Β· 26 August 2017 Β· Austin and Wyatt Lyndhurst (Volunteer House)

Agent replied Β· 24 August 2024

I am very sorry to hear that your experience has not been positive and I would like to thank you for drawing this to our attention. We act on behalf of our landlords and follow their instructions, after weeks of negotiating with the Landlord and finally agreeing terms, it was the Landlord who decided not to proceed. If there is anything further we can do to help in the future please don't hesitate to contact us at the office. Many Thanks, Branch Manager

5/5

Google

I would recommend the team at Austin & Wyatt to anyone wishing to sell their property, they are very professional in their manner and always kept us well informed. Thanks again to the team on Canford Heath

JOHN Β· 31 July 2017 Β· Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Hi John, Really great to read another 5 star review for the Canford Heath branch of Austin & Wyatt Estate Agents. Thank you so much for the recommendation and congratulations on the sale of your property. Your comments will be passed on to to the team. Kind regards.

5/5

Google

Thanks to all at Austin Wyatt for the help in selling our property on Waterloo. Especially Kyle for keeping us informed through out the process. Kind regards. John & Carole

John Β· 31 July 2017 Β· Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Hi John, Congratulations on the sale of your property! The Austin & Wyatt team in Canford-Heath aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. I will share your kind comments to Kyle and the entire team at the branch. Many thanks.

5/5

Google

I can not rate Austin and Wyatt highly enough, when selling our house recently Kyle, David & Marcus were a fantastic help. We were kept in the loop the whole time and what seemed like a very daunting experience was made much easier by all the help and support from all the staff at the branch. Thank you all again

Charlie Β· 31 July 2017 Β· Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Hi Charlie, Thank you once again for your wonderful review and congratulations on your sale! I'm pleased to see that you benefited from the passionate and personal approach taken by the Austin & Wyatt team in Canford-Heath and was kept up to date at all times during your sale. I will pass on your kind comments to David, Marcus and the entire team at the branch. Many thanks.

5/5

Google

Thank you so much to Austin & Wyatt Canford Heath for all you did in selling our house. We gave Kyle, Marcus & David the task of selling our house in a short time frame as we had made the decision to emigrate to Australia and needed the sale of our family home to have gone through within the few months we had before our booked flights. Kyle came to the house and went through the whole sales process with us, giving us all the options we could have. We agreed on the best way to maket the property and there was no holding back with the team. They all worked extremely hard phoning out and arranging viewing appointments for an open weekend ahead of when our property was due to go live. Within 24 hours of going live online, with fantastic photos and a brilliant property brochure worked on by Kyle, we had a great offer on the house, and following our open house we had several further offers. As always, both Marcus, the agent who initially worked with the buyer, and Kyle, the branch manager who continued to work the sale through from offer to completion, were both highly professional, competent, reliable and friendly people. We wouldn't hesitate to recommend them to close family and friends and would use their services time and time again. We put our whole trust in Kyle and the team at Canford Heath knowing that with their brilliant reputation they would be the best agents to market our property and follow it through till completion smoothly, and of course it paid off. Nothing is too much for Kyle who puts his whole heart into the business, doing everything in his power to keep both vendors and buyers as informed & happy as they can be. He goes above and beyond the call of duty for a standard branch manager, and we are so greatful for every effort he made for us. Thank you again to Kyle, Marcus & David for all of your time and efforts in selling our home and we wish you every success in your outstanding estate agency. With Kind Regards Jade & Rob Grant

Robert Β· 31 July 2017 Β· Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Dear Robert, Thank you for taking the time to leave this wonderful five star review. The team at Austin & Wyatt, Canford Heath strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with the entire team at the branch, many thanks.

5/5

Google

Rating only, no written review.

Jordan Β· 18 June 2017 Β· Austin and Wyatt Southampton (26 London Road)

Agent replied Β· 16 June 2024

Thank you for taking the time to leave us this fantastic five star rating, it is great to see that you were very happy with the service the team at Austin & Wyatt in Southampton provided you. Many Thanks.

5/5

Google

Brilliant from start to finish

Kate Β· 18 June 2017 Β· Austin and Wyatt Southampton (26 London Road)

Agent replied Β· 16 June 2024

Hi Kate, thank you for your wonderful five star review. It's really good to see you've received such great assistance, and I'll make sure the branch manager is aware of the teams brilliant service. Many thanks, Austin & Wyatt.

1/5

Google

Negotiated a lower rate for the sale of our property only to find that the paperwork had a different value. Goes to show you still can't trust people in business.

Joanna Β· 18 June 2017 Β· Austin and Wyatt Southampton (26 London Road)

4/5

Google

Very attentive service from all at Austin & Wyatt in the sale of the flat in Southampton. I would fully recommend this firm to others wishing to sell their propertry.

Michael Β· 18 June 2017 Β· Austin and Wyatt Southampton (26 London Road)

1/5

Google

Absolute joke. Tried calling a few times from 9am to 11am and it constantly went to voicemail. Left a message for them to call me back. 2 hours later, no response so called another branch to see if they were open. The lady I spoke to said she would send them an email and get someone to call me back. 3 hours later, and after trying to call again a couple of times, still no response or call back. Called the other branch again and the same lady said she would call them and chase herself and that someone would call me back. It's now 1pm the next day and still no response. If the company are this incompetent when it comes to picking up a phone and calling a potential new customer, then I dread to think what they're like as an estate agent.

Kyle Β· 18 June 2017 Β· Austin and Wyatt Southampton (26 London Road)

Agent replied Β· 16 June 2024

Thank you Carl for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk

3/5

Google

The main issue with A&W is the fact that it is a "one stop shop" of a mortgage broker, estate agent & solicitors. Because of this, I found it hard to get a straight answer from any department when dealing with them. However, the team there are helpful and friendly.

Oscar Β· 18 June 2017 Β· Austin and Wyatt Southampton (26 London Road)

Agent replied Β· 16 June 2024

Hi Oscar, Thank you for your review, it's great to see the staff have always been helpful ad friendly, however please let us know if there is any way you feel we could improve our service. Many thanks, Austin &Wyatt.

1/5

Google

Two issues with the lettings team. 1) On arrival the electric shower in my property was broken. I was told as running water available that this was all they were required to provide and that it would be fixed in due course - meaning my disabled mother had to travel to a local pool to maintain her personal hygiene. 2) Having paid my Β£850 rent in full and on time throughout the course of my rental - a breakdown in communication internally currently has seen me wait weeks for a refund to be processed. Rather than attend to this I was told I had to wait for them to negotiate with the landlord to secure funds (who lived in the far east). Considering the fee's I paid - this is not the level of service i would expect. Be warned!

Thomas Β· 18 June 2017 Β· Austin and Wyatt Southampton (26 London Road)

Agent replied Β· 16 June 2024

Good morning, I can see that you had a shower over your bath and once the shower was reported it was fixed within a week and you confirmed that you were happy with the outcome from this. I believe during this period you still had access to the bath allowing you to use this. I can see that you were the only named Tenant and we were not aware that you had someone else living with you so I am afraid that we were not able to tend to the needs of your mother. Your refund should now have been processed but if you have not received this, please give us a ring or pop in to the office. With many thanks, A&W

4/5

Google

Estate agents seem to attract a lot of criticism but in many cases it’s not the estate agents fault; buyers, solicitors and others can create problems resulting in lengthy delays. I would like to thank Austin & Wyatt in London road Southampton for their tenacity in persevering with the sale of my property despite suspicious buyers and indifferent solicitors.

Constantine Β· 18 June 2017 Β· Austin and Wyatt Southampton (26 London Road)

Agent replied Β· 16 June 2024

Hi, Thank you for the great, 5 star review! I'm pleased to see that you benefited from the passionate and personal approach taken by the Austin & Wyatt team in Southampton during your sale! Kind regards.

5/5

Google

Alan and his team at Austin & Wyatt have been professional and courteous, ensuring exchange and completion of 5+ Southampton property investments. As a buyer both myself and solicitor have been kept informed allowing transactions to move quickly and without fault. The London Road team are friendly and my first port of call when looking to purchase in the Southampton Property Market. Highly Recommended.

Tristan Β· 18 June 2017 Β· Austin and Wyatt Southampton (26 London Road)

Agent replied Β· 16 June 2024

Hi Tristan, Congratulations on the purchase of your property! The Austin & Wyatt team in Southampton aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service throughout your purchase. I will make sure your wonderful review is shared with Alan and the rest of the team at the branch. Kind regards.

5/5

Google

I would like to give a big big thank you to Austin &Wyatt ! I purchased my flat with them , all the service I have is absolutely great ! Started from the flat viewing, many mortgage advisor appointments and till I finally hold the key in my hand , I can't be more satisfied with Austin and Wyatt! They really look after me and make sure all the process goes well and smooth. Everyone works there are so professional and really friendly , I never regret I went to them and I will always choose them in the future for sure. Highly recommended Austin &Wyatt and Highly recommend the mortgage advisors :-)

Teddy Β· 18 June 2017 Β· Austin and Wyatt Southampton (26 London Road)

Agent replied Β· 16 June 2024

Hi Teddy, Congratulations on your purchase! and thank you for the great, 5 star review! I'm pleased to see that you benefited from the passionate and personal approach taken by the Austin & Wyatt team in Southampton. I will make sure this wonderful review is shared with the branch. Many thanks.

5/5

Google

We opted to sell our property using Austin & Wyatt's "flexi-service" as we were very impressed with the marketing they offered & their local knowledge compared to other online estate agents. After three weeks however we found out there were some issues with our house that were preventing us from agreeing a sale, luckily we were able to upgrade to their full service though without losing any money (which I believe we would have if we had instructed Purple Bricks). From this point on the team offered a personal service & excellent advice to ensure that we agreed a sale & exchanged contracts quicker than expected.

Kelly Β· 18 June 2017 Β· Austin and Wyatt Southampton (26 London Road)

Agent replied Β· 16 June 2024

Hello Kelly, Thank you for the great review! The Austin & Wyatt team in Southampton are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire sales process. It's great to see that you were able to benefit from their excellent service.

5/5

Google

I'm extremely grateful to them for all their advice, patience and information throughout the process of purchasing a property, they give a very high level of service and made the whole process seem much easier.

Bryony Β· 22 March 2017 Β· Austin and Wyatt Poole (15 Adastral Square)

5/5

Google

Friendly and helpful staff. Kyle was excellent at keeping me up to date and pushing the sale through.

Sarah Β· 22 March 2017 Β· Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Hi Sarah, thank you for taking the time to leave this amazing 5 star review! it's great to see that the personal and straightforward approach taken by the Canford Heath branch of Austin & Wyatt, made this a stress free experience for you. Kind regards.

5/5

Google

First time dealing with Austin and Wyatt and will definitely be back. Friendly and professional staff that kept me up to date at all times. Many thanks A+

Lee Β· 22 March 2017 Β· Austin and Wyatt Poole (15 Adastral Square)

5/5

Google

My husband and I sold a property in Canford Heath in January of this year. Kyle and his team could not of worked harder for us with their patience and persistence. We had constant feedback and were not left in the dark. If you are selling in the Canford Heath area of Poole we highly recommend you get these guys on your side.

Tracy Β· 22 March 2017 Β· Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Hi Tracey, Thanks for the wonderful, 5 star review and recommendation! It's great to see that you were able to take advantage of the straightforward and dedicated approach to estate agency shown time and again by our Austin & Wyatt team in Canford Heath. I will make sure your kind comments are pass on to Kyle and the entire team at the branch. Kind Regards.

5/5

Google

If Carlsberg had an estate agent !! Had a lot of dealings with numerous estate agents recently as sold two properties and bought one, if only I could have dealt with Kyle and his team for all our transactions!! Very professional, friendly and helpful, and they do what they say they are going to do without all the usual bulls**t that gets estate agents a bad name. Well done.

Paul Β· 22 March 2017 Β· Austin and Wyatt Poole (15 Adastral Square)

1/5

Google

Rating only, no written review.

Steve Β· 26 October 2016 Β· Austin & Wyatt Bournemouth Sales

Agent replied Β· 24 October 2024

Hi Steve, if you would like some help please may you contact the branch at 01202 348101 so we can discuss your problem. Branch Manager

5/5

Google

Probably one of the best agents in have used ..... Charlie and the team have been a fantastic help would highly recommend

Hayley Β· 26 October 2016 Β· Austin & Wyatt Bournemouth Sales

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Austin and Wyatt

Which Austin and Wyatt office has the most reviews?

Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.

Where are the Austin and Wyatt offices?

The 11 Austin and Wyatt offices, by town:

Has Austin and Wyatt won any awards?

Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.

Reviews may appear on more than one platform.

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