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5/5
GoogleRecently moved into a property Austin & Wyatt advertised. The whole process from the initial contact form to finally signing the rental agreement has been amazing, with very professional and friendly service. Would highly recommend them
Josh Β· 17 February 2026 Β· Austin & Wyatt Bournemouth Sales
Agent replied Β· 17 April 2026
Thank you for choosing Austin & Wyatt for your recent move. We're so glad to hear that our team provided you with professional and friendly service throughout the rental process. It was a pleasure working with you and we greatly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleIβve had a really positive experience working with this estate agent. They were extremely helpful in finding suitable lodgers and made the process of replacing lodgers smooth and stress-free. Communication was consistent throughout, and I was always kept well informed, which I really appreciated. Professional, reliable, and easy to work with, I would happily recommend their services.
Helena Β· 17 February 2026 Β· Austin & Wyatt Bournemouth Sales
Agent replied Β· 17 April 2026
Thank you so much for your kind words and recommendation! We're thrilled to hear about your positive experience with our estate agency. Providing exceptional service and making the process seamless is always our top priority. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleThank you to all staff in the lyndhurst office especially Rebecca for the sale of 22 cedar mount.many thanks again hamid and Nicole.
Hamid Β· 16 February 2026 Β· Austin and Wyatt Lyndhurst (Volunteer House)
Agent replied Β· 16 April 2026
"Thank you for choosing our services, Hamid and Nicole! We're glad Rebecca and our team at the Lyndhurst office provided exceptional support in your sale. Kind regards, Lucy, Customer Feedback and Support Team
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1/5
GoogleSuch a shame really, had so much potential in the beginning! Jarred was really helpful through out the viewing and very informative, just a shame he isnβt a man of his word. Any time I want information I had to call (they said that theyβll call first). After all of that they went completely ghost and havenβt heard anything in weeks! Will be avoiding all Austin and Wyatt estate agents from now on!
Bayley Β· 16 February 2026 Β· Austin and Wyatt Lyndhurst (Volunteer House)
Agent replied Β· 16 April 2026
Hello, I am sorry you feel this way please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleGobind, Mia and James have been really helpful all the way through my property sale. 1)Achieving market value at a challenging time in the market.
2)Communicative: helpful over the phone and weekly vendor updates
3) easy to deal with
4) honest about pricing and what was achievable rather than being overly ambitious just to get the listing
Luke Β· 16 February 2026 Β· Austin and Wyatt Southampton (26 London Road)
Agent replied Β· 16 April 2026
Thank you for the kind words! It was a pleasure working with you throughout your property sale. Our team strives to always be transparent and helpful, even in challenging market conditions. We appreciate your trust in us to achieve market value and provide regular updates. Kind regards, Lucy, Customer Feedback and Support Team
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4/5
GoogleFair treatment and good houses to let
Elizabeth Β· 16 February 2026 Β· Austin and Wyatt Southampton (26 London Road)
Agent replied Β· 16 April 2026
Thank you for your kind feedback! We strive to provide fair and quality rental options for our customers. We're glad you're satisfied with our service! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleGobind and the team successfully managed to find a buyer for a niche property. Would recommend. Thanks to all.
Steve Β· 16 February 2026 Β· Austin and Wyatt Southampton (26 London Road)
Agent replied Β· 16 April 2026
Thank you for your kind words! Our team is dedicated to finding the perfect buyer for niche properties like yours. It was a pleasure working with you, and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleThank you so much to all of you in the letting department π β¦
Nicola Β· 16 February 2026 Β· Austin and Wyatt Bournemouth
Agent replied Β· 16 April 2026
We are so glad to know that our letting department provided you with excellent service! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleRecently moved into a property Austin & Wyatt advertised. The whole process from the initial contact form to finally signing the rental agreement has been amazing, with very professional and friendly service. Would highly recommend them
Josh Β· 16 February 2026 Β· Austin and Wyatt Bournemouth
Agent replied Β· 16 April 2026
Thank you for choosing Austin & Wyatt for your recent move. We're so glad to hear that our team provided you with professional and friendly service throughout the rental process. It was a pleasure working with you and we greatly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleIβve had a really positive experience working with this estate agent. They were extremely helpful in finding suitable lodgers and made the process of replacing lodgers smooth and stress-free. Communication was consistent throughout, and I was always kept well informed, which I really appreciated. Professional, reliable, and easy to work with, I would happily recommend their services.
Helena Β· 16 February 2026 Β· Austin and Wyatt Bournemouth
Agent replied Β· 16 April 2026
Thank you so much for your kind words and recommendation! We're thrilled to hear about your positive experience with our estate agency. Providing exceptional service and making the process seamless is always our top priority. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleThe Manager , Kyle was very helpful and patient in selling my property which took almost 6 months to sell . He arranged competent builders to fulfill work needed to be done from the chartered surveyors report necessary for the sale to complete . Judith Heczko
Judith Β· 15 February 2026 Β· Austin & Wyatt Canford Heath
Agent replied Β· 15 October 2026
Thank you so much for your kind words, Judith! We are delighted to hear that Kyle's dedication and assistance during the sales process led to a successful outcome for you. Our team strives to go above and beyond for our clients, and we are glad to have exceeded your expectations. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleWe brought our second house through Austin and Wyatt Canford Heath, and had our 1st house marketed with another Austin and Wyatt branch which make things smoother. Our process was pretty straight forward but had to deal with alot of delays through no fault of Austin and Wyatt, Kyle went above and beyond chasing solicitors etc and kept us in the loop throughout. A big thank you to Kyle and the team at Canford Heath, for helping us buy our forever home.
Alice Β· 15 February 2026 Β· Austin & Wyatt Canford Heath
Agent replied Β· 15 October 2026
Thank you so much for choosing Austin and Wyatt for your real estate needs and for trusting us with the sale and purchase of your homes. We are thrilled to hear that Kyle and our team at Canford Heath went above and beyond to ensure a smooth process for you. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleThe whole team were incredibly helpful, professional, and transparent throughout the entire process. From the initial valuation and viewings through to coordinating with solicitors and other agents, everything was handled efficiently and with clear communication. I couldnβt recommend Kyle and the team highly enough.
Alex Β· 15 February 2026 Β· Austin & Wyatt Canford Heath
Agent replied Β· 15 October 2026
Thank you for your glowing review! It was a pleasure assisting you throughout the process and we are thrilled to hear that our team was able to make it a positive experience for you. Your satisfaction is our top priority. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleKyle and the whole team at the Canford Heath Branch have been amazing. Right from the first point of contact all the way to completion they have been friendly and professional, with excellent communication.
They have in depth local knowledge and we felt confident throughout the process that they were doing all they could to sell our property for us. Kyle was also a great help in dealing with queries that arose prior to exchange of contracts and was fully committed all the way to completion.
We would not hesitate to recommend them to anyone, buying or selling, and we thank them for their hard work and support, and wish them continued success in the future.
Nicola Β· 15 February 2026 Β· Austin & Wyatt Canford Heath
Agent replied Β· 15 October 2026
Thank you so much for your kind words! We're thrilled to hear that Kyle and the team at Canford Heath Branch provided you with excellent service throughout the selling process. Their dedication, local knowledge, and communication skills are just a few reasons why they're the best. We appreciate your recommendation and wish you all the best in the future. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleKyle and the whole team at the Canford Heath Branch have been amazing. Right from the first point of contact all the way to completion they have been friendly and professional, with excellent communication.
They have in depth local knowledge and we felt confident throughout the process that they were doing all they could to sell our property for us. Kyle was also a great help in dealing with queries that arose prior to exchange of contracts and was fully committed all the way to completion.
We would not hesitate to recommend them to anyone, buying or selling, and we thank them for their hard work and support, and wish them continued success in the future.
Nicola Β· 13 February 2026 Β· Austin and Wyatt Poole (15 Adastral Square)
Agent replied Β· 13 April 2026
Thank you so much for your kind words! We're thrilled to hear that Kyle and the team at Canford Heath Branch provided you with excellent service throughout the selling process. Their dedication, local knowledge, and communication skills are just a few reasons why they're the best. We appreciate your recommendation and wish you all the best in the future. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleThe whole team were incredibly helpful, professional, and transparent throughout the entire process. From the initial valuation and viewings through to coordinating with solicitors and other agents, everything was handled efficiently and with clear communication. I couldnβt recommend Kyle and the team highly enough.
Alex Β· 13 February 2026 Β· Austin and Wyatt Poole (15 Adastral Square)
Agent replied Β· 13 April 2026
Thank you for your glowing review! It was a pleasure assisting you throughout the process and we are thrilled to hear that our team was able to make it a positive experience for you. Your satisfaction is our top priority. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleThe Manager , Kyle was very helpful and patient in selling my property which took almost 6 months to sell . He arranged competent builders to fulfill work needed to be done from the chartered surveyors report necessary for the sale to complete . Judith Heczko
Judith Β· 22 January 2026 Β· Austin and Wyatt Poole (15 Adastral Square)
Agent replied Β· 27 January 2026
Thank you so much for your kind words, Judith! We are delighted to hear that Kyle's dedication and assistance during the sales process led to a successful outcome for you. Our team strives to go above and beyond for our clients, and we are glad to have exceeded your expectations. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleWe brought our second house through Austin and Wyatt Canford Heath, and had our 1st house marketed with another Austin and Wyatt branch which make things smoother. Our process was pretty straight forward but had to deal with alot of delays through no fault of Austin and Wyatt, Kyle went above and beyond chasing solicitors etc and kept us in the loop throughout. A big thank you to Kyle and the team at Canford Heath, for helping us buy our forever home.
Alice Β· 22 January 2026 Β· Austin and Wyatt Poole (15 Adastral Square)
Agent replied Β· 27 January 2026
Thank you so much for choosing Austin and Wyatt for your real estate needs and for trusting us with the sale and purchase of your homes. We are thrilled to hear that Kyle and our team at Canford Heath went above and beyond to ensure a smooth process for you. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleDealt with Alex when we were down in the area viewing properties. He was brilliant throughout - open, straightforward to deal with and made the viewings really enjoyable - dare I say it, even fun! Thank you.
Susie Β· 17 January 2026 Β· Austin & Wyatt Lower Parkstone Sales
Agent replied Β· 17 April 2026
Thank you so much for your kind words! We're thrilled to hear that Alex provided you with a fantastic experience and made the viewings enjoyable. Our team strives to make every interaction with our customers as pleasant and efficient as possible. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleRecently used Austin and Wyatt for the purchase of my first property. Everyone in the team was really friendly and helpful, from viewings to completion, helping guide me through the process. Excellent service, would highly recommend.
Matthew Β· 15 January 2026 Β· Austin & Wyatt Canford Heath
Agent replied Β· 15 October 2026
Thank you so much for choosing Austin and Wyatt for your first property purchase! We are thrilled to hear that our team provided excellent service and helped guide you through the process. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
Googleβββββ Outstanding service!
Kyle was incredibly patient, proactive, and kept us updated throughout. While the process itself was stressful, Kyle did his absolute best to work through issues and keep everything moving. He supported us in buying our first flat and later selling it. Weβve used Austin & Wyatt twice and are very grateful. Highly recommended!
Amor Β· 15 January 2026 Β· Austin & Wyatt Canford Heath
Agent replied Β· 15 October 2026
Thank you so much for your kind words and recommendation! We are thrilled to hear that Kyle provided outstanding service and helped make the stressful process of buying and selling your first flat as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleAaliyabanu from Austin & Wyatt your dedication and support throughout the process have been invaluable.
Your expertise and guidance went above and beyond my expectations. The advice and solutions you provided were instrumental in navigating the complexities of the mortgage process, and I am incredibly grateful for your time and effort.
It is rare to encounter such a high level of professionalism and commitment, and I wanted to emphatically recommend your services to anyone seeking mortgage advice. Your exceptional help has significantly impacted my experience, and I genuinely appreciate everything you have done.
Luke Β· 10 January 2026 Β· Austin & Wyatt Southampton Sales
Agent replied Β· 10 October 2026
Thank you so much for your kind words! We are thrilled to hear about your positive experience with our team. It's our passion to go above and beyond for our clients, and we are grateful for the opportunity to guide you through the mortgage process. Your recommendation means the world to us! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI bought a property through Austin and Wyatt and James helped me
Jm5 Β· 10 January 2026 Β· Austin & Wyatt Southampton Sales
Agent replied Β· 10 October 2026
Thank you for choosing Austin and Wyatt for your property needs! We're thrilled that James provided exceptional service during the process. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleJames from Austin & Wyatt Southampton has been a great help in finding us the right property we love and plan to call our home. Thank you James for the great support π β¦
Alex Β· 10 January 2026 Β· Austin & Wyatt Southampton Sales
Agent replied Β· 10 October 2026
Thank you so much for your kind words, we are thrilled to hear that James was able to assist you in finding your dream home! It was our pleasure to provide you with great support throughout the process. Best wishes, Lucy, Customer Feedback and Support Team
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