★★★★★ 1/5
GoogleChanged my energy supplier to a very expensive (Spark) one without my permission. claiming its part of the service but the prevented me from changing to the energy supplier i wanted. If others have had this problem let me know as I have reason to believe this is illegal and also against the tendency agreement.
Simon · 24 October 2018 · Austin & Wyatt Southampton Sales
Agent replied · 22 October 2024
Hi Simon,
Thank you for taking the time to leave this review.
I am sorry to see that you are dissatisfied with the energy supplier being changed to Spark.This relates to a service provided to our Landlords.The advantages of doing this is that the Landlord will benefit from an amount of free energy during any void period, allowing us to keep the heat and light ticking over from a security and maintenance point of view. This will also allow the chosen energy provider, in this case Spark Energy, to manage the outgoing energy provider and occupier.
I am sorry for any stress and inconvenience that this may have caused, if you would like your concerns looked into further please do not hesitate to contact our dedicated Customer Care Team at customercare@countrywide.co.uk.
Many thanks, Regan.
★★★★★ 5/5
GoogleI was on the market with purplebricks for roughly 10 weeks and i didn't have much success or much communication which was quite disappointing as i had been promised the complete opposite. I had a knock on my door from Ben asking me if i was looking in the area for properties to buy of which i'm not, however his pro-activity was quite impressive, so much so i asked him if he had any sold properties in my road recently, we had a good discussion and long story short, we agreed to work together.
i was visited by Kerry and Ben and then also a professional photographer who arranged the measurements and brochure which was really impressive. I was asked to go into the office to meet the team and agree the details which i did, this is when i met Chris who subsequently sold my property. The funny thing is that they actually achieved over asking price and i don't know whether it was down to the effort they put in, or the marketing but it just seemed to work.
i would definitely recommend the Bournemouth team if anyone is wanting a real agent to sell their home.
JAMES · 26 August 2018 · Austin and Wyatt Bournemouth
Agent replied · 24 August 2024
Thank you for taking the time to leave this wonderful 5 star review and recommendation. The team at Austin & Wyatt, Bournemouth strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with Kerry, Ben, Chris and the entire team at the branch.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleThank you to Bonnie at the Lyndhurst office. I was very satisfied with the service provided and would definitely recommend Austin Wyatt
Judy · 26 August 2018 · Austin and Wyatt Lyndhurst (Volunteer House)
Agent replied · 24 August 2024
Hi Judy
Thank you for leaving this review. It is always great to hear from a satisfied customer and thank you for the 5 stars too!
Kind regards, Chris
★★★★★ 5/5
GoogleI was completely satisfied with how Bonnie Styles at the Lyndhurst branch dealt with our rental application. Moving house is inherently stressful, but Bonnie's friendly, professional demeanour alleviated some of that stress. Well done.
Luke · 26 August 2018 · Austin and Wyatt Lyndhurst (Volunteer House)
Agent replied · 24 August 2024
Hi, Luke
Thank you for leaving this review. I'm delighted to hear that Bonnie has made everything run smoothly for you!
Kind regards, Chris
★★★★★ 5/5
GoogleI cannot praise Austin and Wyatt highly enough. The service that i have received from them from the start has been amazing! I thought renting my property was going to be very stressful, however the team has made it a real breeze. Special mention must go to Bonnie who has gone above and beyond to help with all my silly questions i had, she's always proffesional and always there to help whenever you need.
Thank you to you all!
Tom · 26 August 2018 · Austin and Wyatt Lyndhurst (Volunteer House)
★★★★★ 5/5
GoogleFinding somewhere to live and moving is never a straight forward or easy process and this will be my fourth rental in the past five years and first in the New Forest. The service I have received from Austin and Wyatt has been exceptional. From initial enquiry, through to viewing and setting up the tenancy each member of the Lettings Team have been outstanding. In particular the service provided by Bonnie is setting up the necessary steps in advance of the move. With a stress free move day already planned I cannot rate the service of the team more highly than this five star review.
Jim · 26 August 2018 · Austin and Wyatt Lyndhurst (Volunteer House)
Agent replied · 24 August 2024
Hi, Jim
Thank you for taking the time to leave this review. It's great to hear that everything has run so smoothly for you and that Bonnie and the team have looked after you so well. All the best in your new property too!
Kind regards, Chris
★★★★★ 5/5
GoogleHaving recently inherited a residential property I decided to put my toe in the water of the rental market and I was recommended by a friend to go to Austin & Wyatt at Lyndhurst for initial guidance. From day one my experience with.Austin and Wyatt and its team, Richard, Bonnie and Louise, has been fantastic and within a few short weeks the outcome for me has been entirely satisfactory. The service they provide is excellent.
Julie · 26 August 2018 · Austin and Wyatt Lyndhurst (Volunteer House)
Agent replied · 24 August 2024
Hi Julie
Thank you for taking the time to leave this review. I am glad to hear that your experience of the rental market has so far been a good one and I am sure that the team at Austin & Wyatt Lyndhurst will continue to provide a great level of customer service.
Kind regards, Chris
★★★★★ 5/5
GoogleWe'd like to thank Bonnie Styles for all her amazing help with our new rental home in the New Forest. She is a true professional, charming, considerate, knowledgeable, and provided an outstanding level of service to us. She really exceeded our expectations in making our move as stress-free as it can be including repeated visits to the property, in-depth advice on the house and area, and was always available to answer our questions and happy to help us. Nothing was too much trouble to her. We recommend Bonnie at Austin Wyatt unreservedly to anyone thinking of renting in the area and to her manager. You will not be disappointed with her high standards, attention to detail and care that she puts into her work. Well done Bonnie, you made it easy!
Paul · 26 August 2018 · Austin and Wyatt Lyndhurst (Volunteer House)
Agent replied · 24 August 2024
Hi Paul
Thank you for leaving these kind words about Bonnie and thank you for recommending her as well! I am sure you will continue to enjoy living in the New Forest and I will make sure your comments are fed back to Bonnie and the rest of her team.
Kind regards, Chris
★★★★★ 5/5
GoogleNot enough stars to express how impressed we were with Kyle at Austin & Wyatt
Emma · 31 July 2018 · Austin and Wyatt Poole (15 Adastral Square)
Agent replied
Thank you Emma for your 5* review of Austin & Wyatt, Canford Heath, brilliant to read that you would have awarded our hard-working and dedicated team more stars if you could. Kind regards, Scott.
★★★★★ 5/5
GoogleThe staff at Austin&Wyatt, Canford Heath were extremely friendly, helpful, patient and professional, I would certainly recommend them.
Carol · 31 July 2018 · Austin and Wyatt Poole (15 Adastral Square)
Agent replied
Thank you Carol for your 5* review of our team at Austin & Wyatt, Canford Heath. It was fantastic to read that you found the whole team helpful, patient, professional and extremely friendly. Thank you for your kind recommendation.
Best wishes, Scott
★★★★★ 5/5
GoogleI was totally satisfied in all areas of the sale of my flat last December and can definitely recommend Austin & Wyatt
Danny · 31 July 2018 · Austin and Wyatt Poole (15 Adastral Square)
Agent replied
Hi Danny, thank you for your excellent 5 star review of the service you received from Austin & Wyatt in Canford Heath. It is fantastic to hear that you were totally satisfied in all areas regarding the sale of your flat. Thank you also for the recommendation. Kind regards, Emma.
★★★★★ 5/5
GoogleA massive thank you to the team at Austin & Wyatt Canford Heath, especially Kyle & Marcus. They helped me every step of the way from viewing the property to collection of keys. I was updated and contacted throughout the whole purchase making the whole experience hassle free. Without a doubt 5* Estate Agents
Liz · 31 July 2018 · Austin and Wyatt Poole (15 Adastral Square)
Agent replied
Thank you for taking the time to leave us this great 5 star review! We know that moving house can be a stressful time so it's great to see that the personal and straightforward approach taken by the Poole branch of Austin & Wyatt Estate Agents made this a hassle free experience for you. Best wishes settling in to your new home.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleWe used Austin&Wyatt during the summer of 2017 after my mother had vacated the property to reallocate north.
I can not speak highly enough of the service we received, regular updates, numerous showings (in excess of 20!) and always ready to take our calls when needed.
From putting the house on the market to the day of completion we were always dealt with in a professional, sensitive manner
Would not hesitate to recommend them . Thank you to all the team at Canford Heath Poole .
Anne · 31 July 2018 · Austin and Wyatt Poole (15 Adastral Square)
Agent replied
Hi Anne Marie, it is wonderful to read that you has excellent customer service from the team at Austin and Wyatt in Canford Heath! Thank you for taking the time to leave this 5 star review! All the best, Maryjane.
★★★★★ 5/5
GoogleJust completed a house purchase through Austin & Wyatt in Canford Heath. They were brilliant throughout the whole process. A particular mention for Kyle for whom nothing was ever too much trouble. Amazing. Would use again and strongly recommend. Thank you!
Brita · 31 July 2018 · Austin and Wyatt Poole (15 Adastral Square)
Agent replied
Thank you for taking the time to leave us this excellent review, it's great to see that the Canford Heath team were once again able to provide their proven 5 star service!
Kind Regards,
Sarah
★★★★★ 5/5
GoogleKyle was excellent with his communication skills and customer service skills throughout the whole process and always kept us in the loop with any updates. I found Kyle was very professional through the process he was a great help to any queries that we required and would chase up any queries that we needed answers for. Kyle is a great asset to Austin & Wyatt and would certainly recommend him. Very well done Kyle and can't thank you enough for all your help and efficient service.
Mandy · 31 July 2018 · Austin and Wyatt Poole (15 Adastral Square)
Agent replied
Thank you Mandy for your great 5* review of the service you received from Kyle and the team at Austin & Wyatt in Canford Heath. It was fantastic to read that you were kept fully up to date and the service you received was professional and efficient.
Thank you for your brilliant recommendation,
Kind regards, Scott.
★★★★★ 5/5
GoogleWe recently bought our first home that was being sold through Austin & Wyatt. We received the best service from Kyle, who really went above and beyond to help us through the process in every way possible. I was not surprised at all to see that they have nothing but 5* reviews! We'll definitely be back in a few years time when it comes to selling the flat, and I could not recommend Kyle enough to anyone else about to sell. Huge thanks again!
Lauren · 31 July 2018 · Austin and Wyatt Poole (15 Adastral Square)
Agent replied
Good Morning Lauren,
It is fantastic to read of your first home purchase experience, with our Austin & Wyatt branch in Poole. It is excellent that Kyle provided you with a 5* service, going above and beyond always to help you every step of the way. Thank you for highly recommending our time and we look forward to working with you with any property needs you may have in the future. Kind regards, Maryjane.
★★★★★ 5/5
GoogleI recently bought a property being sold through Austin and Wyatt. I was very impressed with their service and Kyle kept me very well updated along the way. Dave and Marcus were very polite and helpful and have all worked together well. This purchase was smooth due to everyone's teamwork. Stuart was brilliant with his mortgage advice and I cant thank him enough. I did try to buy another property through another agent which fortunately fell through. Austin & Wyatt were far more switched on and helped me to make my first purchase of a better property. I would recommend this agent.
J · 31 July 2018 · Austin and Wyatt Poole (15 Adastral Square)
Agent replied · 30 July 2023
Good Morning Jason, thank you for taking the time to leave us your excellent 5 star review of the service you received from Austin & Wyatt in Canford Heath. It is brilliant to read that the team offered such a great service and all worked well together. Best of wishes in your new home. Kind regards, Emma.
★★★★★ 5/5
GoogleRating only, no written review.
Karina · 18 June 2018 · Austin and Wyatt Southampton (26 London Road)
Agent replied · 16 June 2024
Thank you for your wonderful 5* review of Austin & Wyatt in Southampton.
★★★★★ 5/5
GoogleRating only, no written review.
Malcolm · 18 June 2018 · Austin and Wyatt Southampton (26 London Road)
Agent replied · 16 June 2024
Hi Malcolm
Thank you for the 5 star review!
Kind regards, Chris
★★★★★ 1/5
GoogleChanged my energy supplier to a very expensive (Spark) one without my permission. claiming its part of the service but the prevented me from changing to the energy supplier i wanted. If others have had this problem let me know as I have reason to believe this is illegal and also against the tendency agreement.
Simon · 18 June 2018 · Austin and Wyatt Southampton (26 London Road)
Agent replied · 16 June 2024
Hi Simon,
Thank you for taking the time to leave this review.
I am sorry to see that you are dissatisfied with the energy supplier being changed to Spark.This relates to a service provided to our Landlords.The advantages of doing this is that the Landlord will benefit from an amount of free energy during any void period, allowing us to keep the heat and light ticking over from a security and maintenance point of view. This will also allow the chosen energy provider, in this case Spark Energy, to manage the outgoing energy provider and occupier.
I am sorry for any stress and inconvenience that this may have caused, if you would like your concerns looked into further please do not hesitate to contact our dedicated Customer Care Team at customercare@countrywide.co.uk.
Many thanks, Regan.
★★★★★ 5/5
GoogleWorking for a corporate client, there can sometimes be a lot of pressure and harsh time scales to comply with. Scott was more than helpful and professional at all times, considering these circumstances. He managed to sell the subject property far within the times scales given, furthermore in excess of the asking price. I shall be sure to recommend your branch in the future. Thank you!
Georgia · 14 June 2018 · Austin and Wyatt Poole (20 Station Road)
Agent replied · 12 June 2024
Hi Georgia,
Thank you for this wonderful 5 star review and recommendation. It is great to see that Scott at the Lower Parkstone branch of Austin & Wyatt was able to deliver the exceptional service expected of him. I will pass on your kind comments. Kind regards, Sarah.
★★★★★ 5/5
GoogleCan't thank Scott and his team at Austin and wyatt enough for all their help selling our flat. We feel he went above and beyond for us to ensure a smooth quick sale! Would definitely recommend.
Lauren · 14 June 2018 · Austin and Wyatt Poole (20 Station Road)
★★★★★ 5/5
GoogleScott and his team did a superb job on letting a property for us!!! They had numerous viewings lined up on the day of completion and let the property within 24 hours. Excellent service, kept us informed throughout, very happy to recommend their services - job well done guys!!!
Remi · 14 June 2018 · Austin and Wyatt Poole (20 Station Road)
Agent replied · 12 June 2024
Hi Remi,
Thank you for taking the time to leave us this excellent review, it is great to see that Scott and the Austin & Wyatt team in Poole were once again able to provide their proven 5* service.
Many thanks again. Regan
★★★★★ 5/5
GoogleThe initial viewing could have been better informed as the person accompanying us was somewhat thrown by questions we asked. Having said that we then returned for a second viewing with Scott the manager who clearly knew his stuff. We were very pleased with the attention we received from then on through to completion and handing over the keys. Overall this estate agency comes very high on our list and certainly far exceeded others locally we approached in our quest to buy a property. Thank you Scott.
Chris · 14 June 2018 · Austin and Wyatt Poole (20 Station Road)
Agent replied · 12 June 2024
Thank you for the awesome 5 star rating. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Scott and everyone involved at Lower Parkstone branch of Austin & Wyatt. Many thanks, Sarah.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.