Trusted Agent profile · Dorset and Hampshire

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Austin and Wyatt estate agents in Poole, Bournemouth, Christchurch and Poole, Bournemouth and 2 more

4.7

★★★★★ Excellent

1,769 reviews across 11 offices and 3 platforms

www.austinwyatt.co.uk/forsaleoffice/canford-heath/1063

Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,769 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,763

Reviews on Google

All 11 offices

Trustpilot logo

4

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,760 reviews on Google only. Show every review

5/5

Google

Me and my Husband have just used Austin and Wyatt in Canford Heath to sell our flat. We were both so pleased with the quickness of them coming out to valuate our property to then placing our property on the market. David and Kyle have been very helpful throughout the process and can not fault them! Austin and Wyatt was our first choice of estate agent and are pleased we used them! Thank you guys for all your help. Would highly recommend to anyone trying to sell!

Sarah · 31 July 2019 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied · 30 July 2023

Hi Sarah, many thanks for your great 5* review & recommendation. Wonderful that David, Kyle and the team at Austin Wyatt provided you with a great customer experience during the sale of your property. Best wishes, Tracey.

5/5

Google

Fantastic Estate agents . We bought our dream house through Austin & Wyatt and felt like the team really cared. David met us at the property and picked up on our love for our future house straightaway. However, the absolute star of the team was definitely Kyle who kept the chain going and offering support every step of the way. Kyle’s ability to negotiate all the chain and keep it going was second to none. Highly recommended ! Lorraine & Wayne

Wayne · 31 July 2019 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Thank you for your 5* review! I will, of course, make sure your kind words are made known to our local team and Regional Director. Kind regards, Scott

4/5

Google

I recently let a property through Austin & Wyatt. I found the service to be excellent. I dealt with Nathan and he couldn’t have been helpful. Very punctual and accommodating when it came to viewing the property. Would definitely recommend...thanks Nathan!

Jan · 18 June 2019 · Austin and Wyatt Southampton (26 London Road)

Agent replied · 16 June 2024

Thank you Nicky for your kind review about our local Austin & Wyatt team. It is brilliant to read that you received such great service and I will make sure your kind words are forwarded to our local team. Best wishes, Scott

5/5

Google

I recently bought a property through Austin and Wyatt and had a very positive experience in comparison to the other estate agents I’ve used over the years. Sarah handled everything well and was very proactive and informative throughout the whole process. Thank you Sarah!

Chris · 18 June 2019 · Austin and Wyatt Southampton (26 London Road)

Agent replied · 16 June 2024

Thank you Chris for your 5* review and kind words. I'll make sure Sarah is aware of your positive comments. Good luck in your new home, Mark

1/5

Google

I cannot warn you enough of how bad the service at this business is. Please please please do not use this letting agents. Me and my flatmates have experienced countless problems with our house and even after reporting them for the second time now, haven’t been fixed. Radiators not working in the winter months is quite serious and Austin Wyatt simply do not care. Not to mention other broken items such as the dishwasher, outside drain, wardrobe door and poorly kept garden. Please do not be fooled by the pictures on their website and do not at all costs use this agency. I know the response will be to talk to a countrywide email address but this is simply Austin Wyatt passing the blame elsewhere and a further example of how poor they are at sorting problems with their clients.

Tom · 18 June 2019 · Austin and Wyatt Southampton (26 London Road)

Agent replied · 16 June 2024

Hi Tom Thank you for taking the time to leave these comments. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk Kind Regards, Jake

5/5

Google

Myself and my partner recently rented a property through Austin & Wyatt. We found the service very good. Our letting agent Gobind was incredibly helpful and friendly and made the rental process very easy for us. Thank you so much Gobind! All the staff are very friendly and we would highly recommend their service.

Lucy · 18 June 2019 · Austin and Wyatt Southampton (26 London Road)

Agent replied · 16 June 2024

Thank you Lucy for your wonderful 5* review of our local Austin & Wyatt team. It is great to read that you found our team so helpful and professional. I will of course make sure your kind words are forwarded to Gobind and the team. Best wishes, Scott

3/5

Google

From the first viewing with Nathan, I was pleased How professional he was. He is punctual and polite. I feel he did well to get us into the property in the short time frame. His overall representation of his company was a good one. However I was surprised at the total fees that were charged and at this point in could not back out or loose the holding fee cash. Previous fees at other rented property's were cheaper. Just a pointer for A&W, if you could inform tenants before the holding fee is paid. Your admin charges and total fees, it did come as a shock.

Raymond · 18 June 2019 · Austin and Wyatt Southampton (26 London Road)

Agent replied · 16 June 2024

Thank you Raymond for your comments and I will make sure these are passed onward, however, i was really pleased to read that you found Nathan punctual,professional and polite. Kind regards, Scott

5/5

Google

I would definitely recommend Austin & Wyatt to all my friends. We just bought our first flat and we did it in less than 8 weeks! Latoya was our guardian angel and nothing was too much for her. We had a lot of queries as we were newbies to this but she was always amazing and we could not do it without her! Scott was also great during all the process and he had a very important role on our decision to buy this flat. Thank you all!

Inês · 18 June 2019 · Austin and Wyatt Southampton (26 London Road)

Agent replied · 16 June 2024

Ines, thank you for your recommendation of the local Austin & Wyatt branch. I will ensure your kind comments are passed on. Best wishes, Mark

5/5

Google

Many thanks to Scott and his team for their efficient professional service!

Robin · 14 June 2019 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 12 June 2024

Hi Robin, thanks for leaving your 5 star review of the service you received from Scott and the team at Austin & Wyatt. Best Wishes, Tracey.

5/5

Google

Thanks to Scott for helping us sell our house. Super persistant and got the best for us, very happy!

Laura · 14 June 2019 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 12 June 2024

Hi Laura, thanks for your 5* review and glad Scott and the team at Austin & Wyatt were able to provide great service in the sale of your property. Best wishes, Tracey

5/5

Google

Scott and his team were extremely professional from beginning to end with our first experience of renting our property.. They were prompt in getting tenants round to view the property and we were pleased with the advice given throughout... We would definitely recommend Scott and his team to anyone who is interested in renting out their property.. Thank you very much... Perfect ..

Debbie · 14 June 2019 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 12 June 2024

Hi Debbie Thank you very much for this 5* review and recommendation! It's great to hear that Scott and the team provided such good service and made your first experience of renting out your property a good one! Kind regards, Jake

5/5

Google

I have sent a number of clients to Scott Sowter and reap the rewards with the praise they give of him. Scott is my secret weapon when it comes to finding the right property for my clients, time and time again, regardless of area. Exceptional service EVERY time - its rare to come across someone who treats every single client like they are family, Its for this reason I will only ever recommend 1 estate agent, Scott Sowter.

Mel · 14 June 2019 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 12 June 2024

Thank you Mel for your kind 5* review of our local Austin & Wyatt team and in particular to the service given by Scott. It is great to read such positive reviews and recommendations from our clients. Kind regards, Mark

5/5

Google

Scott is one of the finest real estate agents I have had the privilege to employ. He is professional and cares about his clients - he puts people first. To say he goes the extra mile to ensure his clients are looked after is an understatement. The highest compliment one can pay a real estate agent is that you trust them and I trust Scott. I would not even consider using another agent in Poole. From my experience and I have used other agents in Poole, he stands head and shoulders above the rest.

Janet · 14 June 2019 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 12 June 2024

Thank you Janet for such a fantastic 5* review and recommendation of Scott from our Austin & Wyatt branch in Lower Parkstone. It is great to read that he went the extra mile to ensure you and his other clients were looked after and I will make sure your kind words are forwarded onward to him. Kindest regards, Jackson

5/5

Google

I have dealt with Scott on many occasions over the years for both sales and lettings and found him to be efficient, professional and easy to work with. Competent at all aspects of his job and would definitely recommend. Having recently also dealt with his colleague Nicholas Anderson in Lower Parkstone I would happily return.

Mr · 14 June 2019 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 12 June 2024

Hi Mr Mervin, Thank you for the great review. I'm happy to hear you received very good service from Scott. I will pass on your kind comments to the entire branch team. Kind regards, Sarah

5/5

Google

A big thank you to Scott and his team for their friendly, efficient service in finding a suitable tenant for our buy to let property. Brilliant. Scott and the team also assisted with getting the purchase of the buy to let property over the line as they managed to let the house whilst we were in the process of purchase. Great result for everyone involved. Thank you.

Susan · 14 June 2019 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 12 June 2024

Hi Susan, thanks for your great 5* review. Wonderful to read that the team at Austin & Wyatt were able to assist in letting and the purchase of your property. Best wishes, Tracey.

5/5

Google

I came to Scott after my property had been on the market with another local estate agency for a couple of weeks and had surprisingly generated very little interest. Immediately after instructing Scott to sell my house for me I received numerous viewings and sold my house the same week. As it should be! Scott was also incredibly helpful in resolving issues preventing exchange of contracts. I wouldn't be moving without Scott's hard work!

Kim · 14 June 2019 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 12 June 2024

Thank you for the great review . As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Scott and everyone involved at the branch. Kind regards, Sarah

5/5

Google

Searching for my home was proving difficult and then I received a call from Scott about a property he thought would be ideal for me and he wasn't wrong! His dedication and commitment to his clients has meant that the whole house buying process has been very straightforward, apart from a little mix up with house numbers! But, Scott went over and above to resolve the issue and I will very shortly be moving into my lovely new home in the centre of Ashley Cross, exactly where I have always wanted to be. Thank you Scott.

Amanda · 14 June 2019 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 12 June 2024

Wonderful to read such a glowing 5* review of Scott and our team at Austin & Wyatt, Lower Parkstone! I will make sure your kind review is forwarded to the team and I am pleased to see that you are loving your new home. Best wishes, Jackson.

5/5

Google

Huge Thank you to all the team at the Canford Heath Office and a special thank you to Kyle and David for going that mile to help me sell and get to the point of exchange - patience of saints and huge amount of experience and knowledge between them both.

Heather · 22 March 2019 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Dear Heather, Thank you for such an excellent review, i am glad to read that the team had all hands on deck to support you throughout the process of your property sale. Best wishes in all your endeavours. Kind Regards, Sarah

5/5

Google

I used Kyle from Austin and Wyatt to sell my late mother's house, he was very sympathetic and professional and kept me updated throughout the process. I would highly recommend Kyle and his team to my family and friends.

Becky · 22 March 2019 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Hi Becky, thank you for your review of Kyle and the team at Austin & Wyatt in Canford Heath. It is great to hear that Kyle delivered a 5 star service whilst being sympathetic and professional. Thank you also for the recommendation and I will ensure he receives your kind words. Best wishes, Emma.

5/5

Google

Excellent service from Kyle and his team through the sale of my house and helping my with my purchase also. Great communications throughout .

Tom · 22 March 2019 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Hi Tom, many thanks for your 5* review for Kyle and the team at Austin Wyatt, based on your recent sale and purchase experience. Glad to read of the great communication and service you received. Best wishes in your new home, Tracey.

4/5

Google

As first time buyers, the team at Austin and Wyatt made the whole process really simple, helped us to get a great property for our budget and have been helpful and accessible throughout the whole process.

Rachel · 22 March 2019 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Thank you Rachel for your wonderful review. If there was anything we could have done to make your experience 5*'s please contact us via review@countrywide.co.uk. Kind regards, Scott

5/5

Google

I very highly recommend Kyle and his team at Canford heath. Not only did they sell my house in 1 DAY of it being on the market, but they have been very helpful. Kyle really has gone above and beyond for us, every little question or worries I had, He was always there to support me. I couldn’t of got through this with out him. Simply brilliant.

Sarah · 22 March 2019 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Wonderful to read Sarah that Kyle and our team at Austin & Wyatt, Canford Heath, were able to help sell your property in one day and that you felt fully supported throughout. Kind regards, Scott

5/5

Google

The hard bit isn’t always finding a buyer, it’s what happens after that. Kyle and his team at Canford Heath have been brilliant from start to finish. Even when a buyer had been found their service continued and the communication was second to none, which is very rare for estate agents! We were kept fully in the loop at all times and I wouldn’t hesitate to recommend to anyone.

Tasha · 22 March 2019 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Dear Tasha, Thanks for the wonderful 5 star review. It's great to see that you were able to take advantage of the straightforward and dedicated approach to estate agency shown time and again by our Austin & Wyatt team in Canford Heath. Best wishes. Sarah

5/5

Google

Kyle Nichols worked with me to market and to sell a family home in Poole. Since I live in America, I was not familiar with real estate practices in England. I found Kyle to be expert in his field and an excellent educator and communicator of the process. At a distance of 3000 miles, I felt fully involved and was so impressed as he facilitated and negotiated the home sale to a positive conclusion.

John · 22 March 2019 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Thank you for the great 5 star review . The Austin & Wyatt team in are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire sales process. It's great to see that you were able to benefit from their excellent service. Kind regards, Sarah.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.

ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.

ESTAS awards by year, 2019 to 2022

Source: ESTAS winners lists, as published, linked by year.

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Questions about Austin and Wyatt

Which Austin and Wyatt office has the most reviews?

Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.

Where are the Austin and Wyatt offices?

The 11 Austin and Wyatt offices, by town:

Has Austin and Wyatt won any awards?

Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.

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