Trusted Agent profile · Dorset and Hampshire

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Austin and Wyatt estate agents in Poole, Bournemouth, Christchurch and Poole, Bournemouth and 2 more

4.7

★★★★★ Excellent

1,769 reviews across 11 offices and 3 platforms

www.austinwyatt.co.uk/forsaleoffice/canford-heath/1063

Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,769 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,763

Reviews on Google

All 11 offices

Trustpilot logo

4

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,760 reviews on Google only. Show every review

5/5

Google

ADDED ON BEHALF OF Cassie & Gary Munnoch Selling our house was proving difficult and it had been on the market for 4 months with Purplebricks. It was on the market off the market and so on. Then Sarah knocked the door. She asked if she could help sell our house and gave us a run down of how Austin & Wyatt work. She said she had some people looking for a house in the area. We agreed to sign up as we really needed help. Within 3 days our house was sold! Just like that! Happy buyers happy sellers and happy Sarah. I would definitely recommend. They were professional and trustworthy, which is exactly what we needed after giving someone else our money for nothing! It's true what they say..... you get what you pay for!!!

Herculese · 24 October 2019 · Austin & Wyatt Southampton Sales

Agent replied · 22 October 2024

Many thanks for your fantastic 5* review. It gives me great pleasure to read that once again our Austin & Wyatt branch were professional and helpful. 'Thank you for the recommendation. Kind regards, Lucy

3/5

Google

From the first viewing with Nathan, I was pleased How professional he was. He is punctual and polite. I feel he did well to get us into the property in the short time frame. His overall representation of his company was a good one. However I was surprised at the total fees that were charged and at this point in could not back out or loose the holding fee cash. Previous fees at other rented property's were cheaper. Just a pointer for A&W, if you could inform tenants before the holding fee is paid. Your admin charges and total fees, it did come as a shock.

Raymond · 24 October 2019 · Austin & Wyatt Southampton Sales

Agent replied · 22 October 2024

Thank you Raymond for your comments and I will make sure these are passed onward, however, i was really pleased to read that you found Nathan punctual,professional and polite. Kind regards, Scott

5/5

Google

I would definitely recommend Austin & Wyatt to all my friends. We just bought our first flat and we did it in less than 8 weeks! Latoya was our guardian angel and nothing was too much for her. We had a lot of queries as we were newbies to this but she was always amazing and we could not do it without her! Scott was also great during all the process and he had a very important role on our decision to buy this flat. Thank you all!

Inês · 24 October 2019 · Austin & Wyatt Southampton Sales

Agent replied · 22 October 2024

Ines, thank you for your recommendation of the local Austin & Wyatt branch. I will ensure your kind comments are passed on. Best wishes, Mark

5/5

Google

This is a fantastic agency. They are caring and fastidious in their actions for clients. I was selling a house and the team were attentive and communicated well . Nothing was too much trouble Sarah who was my main point of contact was really helpful knew her business and was brilliant. Scott initially opened the conversation about how to market the house and was an invaluable leader of the agency leading to a successful sale. I was very pleased.

Mike · 24 October 2019 · Austin & Wyatt Southampton Sales

Agent replied · 22 October 2024

Thanks Mike for the wonderful 5* review! It's great to see that the Austin & Wyatt team once again provided a professional, knowledgeable and friendly service. Best wishes, Lucy.

1/5

Google

Not recommended

Sam · 26 August 2019 · Austin and Wyatt Bournemouth

Agent replied · 24 August 2024

Dear Sam, I am very sorry to read that this was your experience. If you would like to discuss your experience any further then please send us an email via review@countrywide.co.uk and we will be in touch as soon as possible. Kind Regards, Sarah

1/5

Google

It’s shame Austin and Wyatt over 160 years experience keeping unprofessional and untrustworthy employee I wouldn’t recommend it after what they have done to my family.. I would say sell department in this estate agent are the worst people you ever gonna deal with..

Adam · 26 August 2019 · Austin and Wyatt Bournemouth

Agent replied · 24 August 2024

Sorry you feel this way Adam, please contact us directly at review@countrywide.co.uk. so that we can discuss any concerns you may have. Kind regards, Scott

5/5

Google

Really friendly sales team and mortgage advisor. Not pushey just really helpful. Would certainly recommend. Dealt directly with Chris and Ryan.

Zoe · 26 August 2019 · Austin and Wyatt Bournemouth

Agent replied · 24 August 2024

Thanks Zoe for your 5* review and recommendation! Best wishes, Scott.

5/5

Google

hi, had no success with two agents so was told to take it off for a week, had a professional photographer come and do photos. they actually increased the price by £4500 and they sold it on the weekend. went on the internet on Tuesday afternoon. i didn't expect it to happen truthfully however we actually exchanged yesterday and complete next Friday. enjoy the bubbly lads!

Steve · 26 August 2019 · Austin and Wyatt Bournemouth

Agent replied · 24 August 2024

Hi Steve, congratulations on the sale of your property & taking the time to leave a great 5 start review. Best Wishes, Tracey.

5/5

Google

easy to work with, great communication. moving out of the area otherwise i would definitely use again. sold my flat in dean park and had a very quick exchange due to them working closely with their solicitors. thanks guys all the best

Christopher · 26 August 2019 · Austin and Wyatt Bournemouth

Agent replied · 24 August 2024

Thank you Christopher for such a wonderful review! It is great to see that you would use our team again and that you received great communication. Best wishes, Scott

1/5

Google

Wouldn't recommend to anyone. If you decide to buy a property through this agency, please think twice. Even if you go with this agency please don't trust a word they're saying and get everything on writing before you start applying for the mortgage.

Laura · 26 August 2019 · Austin and Wyatt Bournemouth

Agent replied · 24 August 2024

Hi Laura, I am sorry you feel this way. If you would like to discuss and provide more detail on your experience so that we can look into the matter, please e-mail us at review@countrywide.co.uk. Kind regards, Scott.

5/5

Google

Hi there AUSTIN AND WYATT. I hope you are able to see this as i feel this is the least i could have done in order to reward your hard work and patience with myself and my dear wife. I am unfortunately not as young as i used to be and getting around isn't that easy. The short story and my advice is this; if you are selling in Bournemouth or surrounding then please consider using AUSTIN and WYATT to sell your home. I have moved 17 times including moves in France, Perth, Canada and several times here in the U.K. NO agent has worked harder or been more 'ON THE BALL' than the those in that office in OLD CHRISTCHURCH ROAD. With warm regards. Thank you again BEN and CHRIS - Geoffrey Kingston

Geoffrey · 26 August 2019 · Austin and Wyatt Bournemouth

Agent replied · 24 August 2024

Thank you Geoffrey for such a wonderful review! It is great to read that you had such a fantastic experience and I will make sure your kind words are forwarded to the whole team. Best wishes, Scott.

5/5

Google

Last year when i tried to sell my flat in Madeira Road i had nothing but problems with the independent estate agent i used. they wanted 1.5% as well which frankly i agreed at the time but in hindsight was a terrible decision. austin and wyatt have managed to sell my flat at a reasonable fee and for the level of service they provided i couldn't fault them. Never have i had an estate agent who i could actually contact on a Sunday. their service is second to none and in this messy market thats what you want. Thank you to all the team that made it possible i will be in touch when i need to sell again. S

Sam · 26 August 2019 · Austin and Wyatt Bournemouth

Agent replied · 24 August 2024

Thank you Sam for taking the time to leave us this excellent 5* review, it's great to see that the Austin & Wyatt team were once again able to provide a dedicated and professional service! Best wishes, Lucy.

5/5

Google

Austin and Wyatt Bournemouth have been exceptional in terms of levels of service. Ben and Chris have gone above the mark in terms of service for me. Sunday viewings were indeed no issue at times and i was made to feel valued which is certainly refreshing for a change. Would use again in the future. Thank you all.

David · 26 August 2019 · Austin and Wyatt Bournemouth

Agent replied · 24 August 2024

Thank you David for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy

5/5

Google

We were recommended to use Austin and Wyatt from a friend. From day one, we could see that Ben and his team were passionate and keen to sell our property. We had the property on the market already but bringing them onboard, helped us sell our property relatively quickly. Kerry was one of the team who really helped us during the process. I couldn’t recommend these guys anymore! They also got us an extra £2.5k more than we had it on the market for!! A professional service all round

Tom · 26 August 2019 · Austin and Wyatt Bournemouth

Agent replied · 24 August 2024

Thank you Tom for your wonderful 5* review about our local Austin & Wyatt team. It is brilliant to read that you received such great service and I will make sure your kind words are forwarded to our local team. Best wishes, Scott

5/5

Google

Great estate agents, friendly and very helpful at all times. would recommend any time

Karen · 26 August 2019 · Austin and Wyatt Lyndhurst (Volunteer House)

Agent replied · 24 August 2024

Thank you for taking the time to leave us your wonderful 5* recommendation! It is great to read such positive words and I will of course make sure your kind words are made known to the team. Best wishes, Scott

5/5

Google

Bonnie at Austen Wyatt organised a new tenant for our flat in Lyndhurst. We found the process very straightforward, great communication throughout and above all an excellent tenant. Thank you

Ray · 26 August 2019 · Austin and Wyatt Lyndhurst (Volunteer House)

Agent replied · 24 August 2024

Thanks Ray for your kind review. Best wishes, Mark

5/5

Google

Bonnie is a legend. I have been in a terrible position with housing and had a deadline of 5 days, Bonnie went above and beyond for me and made sure I was in by when I had to be. Her care and management of this whole situation has been phenomenal. I would definitely recommend. She and the company have been amazing, making a difficult situation better.

Holly · 26 August 2019 · Austin and Wyatt Lyndhurst (Volunteer House)

Agent replied · 24 August 2024

Hi Holly, many thanks for your wonderful 5* review. I'm delighted that Bonnie at Austin & Wyatt was able to provide such great customer service in finding you a new home. Best wishes, Tracey.

5/5

Google

Austin and Wyatt go above and beyond on their customer service - my 90 year old father has recently sold his house through them and they have been superb, regularly coming round to help him with paperwork and being very understanding about having 4+ calls a day from us to get updates. Before we went with Austin and Wyatt we went with Purple Bricks - we got one viewing in 3 months. Total waste of money. Within one week of signing with Austin and Wyatt we had several viewings because they proactively found potential buyers. We dealt mostly with Michael and sometimes Greg, and they were both endlessly supportive and patient - so thank you both very much :-)

Karen · 26 August 2019 · Austin and Wyatt Lyndhurst (Volunteer House)

Agent replied · 24 August 2024

Hi Karen, thank you for your wonderful 5* review of the dedicated and professional service provided by Micheal, Greg and team at Austin & Wyatt. Extremely pleased to read of the considered and effective service you experienced. Best wishes, Tracey.

4/5

Google

As first time buyers, the team at Austin and Wyatt made the whole process really simple, helped us to get a great property for our budget and have been helpful and accessible throughout the whole process.

Rachel · 31 July 2019 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied · 30 July 2023

Thank you Rachel for your wonderful review. If there was anything we could have done to make your experience 5*'s please contact us via review@countrywide.co.uk. Kind regards, Scott

5/5

Google

I would give Kyle, David and Marcus 6 stars if I could. I had a very extended sale due to loosing several buyers along the way. Each time this happened they efficiently got on the phone and more viewings were arranged. If you want a proactive agent then use Austin&Wyatt on Canford Heath. As other reviews have said all my questions were answered and NOTHING was to much trouble. Thank you for making a very stressful sale a little bit easier

Angela · 31 July 2019 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Angela, sorry to read that buyers fell through, but is very pleasing to know that the local Austin & Wyatt team reacted promptly and offered solutions to issues you had. Best regards, Mark

5/5

Google

Kyle and the team at Austin & Wyatt worked tirelessly to help us sell our house on Canford Heath. This is the second time they have done this in recent years as we have moved around the local area. I can’t speak highly enough of the team and would recommend them to all potential buyers and sellers. Keep doing the good work.

Jules · 31 July 2019 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Thanks Jules for the wonderful 5* review and recommendation! It's great to see that the Auston & Wyatt team once again provided a professional, knowledgeable and friendly service. Best wishes, Lucy.

5/5

Google

Austin & Wyatt were our onward agent and yet the feeling of having someone in our corner made it feel like they were our selling agent! David and Marcus were great with the viewings we had and Kyle’s support throughout the progression of the sale was amazing. Communication was particularly good from this team! Thank you all!

Claire · 31 July 2019 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Thanks Claire for taking the time to let us know that the service you received was amazing. Kind regards, Mark

5/5

Google

Kyle, David & Marcus made me feel welcome & at ease the moment I called in the office. They done a lot of the hard work behind the scenes which took the stress off. My sale & purchase went through very quickly - so Thank You for ALL your help & hard work. Would definitely recommend the team & would use them again.

Christine · 31 July 2019 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Thank you Christine for your glowing 5* review! It is great to read that our Austin & Wyatt team were able to help you through the process and that you would recommend our team to others. Kind regards, Scott

5/5

Google

Austin & Wyatt helped me get my first house! I am very impressed by their professional work. Many many thanks to Kyle and David who were very patient and thoughtful as I am a first time buyer. The whole process took much less time than I expected and they made everything go smoothly. I would highly recommend them!

Z · 31 July 2019 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Thank you for your brilliant 5* review regarding our Austin & Wyatt team. We are so pleased you found our staff knowledgeable and professional. Thank you for your recommendation. Best wishes, Lucy.

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Awards

The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.

ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.

ESTAS awards by year, 2019 to 2022

Source: ESTAS winners lists, as published, linked by year.

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Questions about Austin and Wyatt

Which Austin and Wyatt office has the most reviews?

Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.

Where are the Austin and Wyatt offices?

The 11 Austin and Wyatt offices, by town:

Has Austin and Wyatt won any awards?

Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.

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