★★★★★ 5/5
GoogleWe were recommended to use Austin and Wyatt from a friend. From day one, we could see that Ben and his team were passionate and keen to sell our property. We had the property on the market already but bringing them onboard, helped us sell our property relatively quickly. Kerry was one of the team who really helped us during the process. I couldn’t recommend these guys anymore! They also got us an extra £2.5k more than we had it on the market for!! A professional service all round
Tom · 26 October 2019 · Austin & Wyatt Bournemouth Sales
Agent replied · 24 October 2024
Thank you Tom for your wonderful 5* review about our local Austin & Wyatt team. It is brilliant to read that you received such great service and I will make sure your kind words are forwarded to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleExcellent service from Kyle and his team through the sale of my house and helping my with my purchase also.
Great communications throughout .
Tom · 26 October 2019 · Austin & Wyatt Canford Heath
Agent replied · 24 October 2024
Hi Tom, many thanks for your 5* review for Kyle and the team at Austin Wyatt, based on your recent sale and purchase experience. Glad to read of the great communication and service you received. Best wishes in your new home, Tracey.
★★★★★ 4/5
GoogleAs first time buyers, the team at Austin and Wyatt made the whole process really simple, helped us to get a great property for our budget and have been helpful and accessible throughout the whole process.
Rachel · 26 October 2019 · Austin & Wyatt Canford Heath
Agent replied · 24 October 2024
Thank you Rachel for your wonderful review. If there was anything we could have done to make your experience 5*'s please contact us via review@countrywide.co.uk.
Kind regards, Scott
★★★★★ 5/5
GoogleFrom the start to finish these guys were excellent. Marcus and Kyle are so knowledgeable about the local property markets and spot on with help and advice. They kept me informed during the whole process and nothing was too much trouble. Can’t recommend them enough. Ten out of ten, thanks guys.
Brian · 26 October 2019 · Austin & Wyatt Canford Heath
Agent replied · 24 October 2024
Thank you Brian for your wonderful 5* review of our team at Austin & Wyatt, Canford Heath. It was great to read that Marcus and Kyle in particular kept you fully informed and that nothing was too much trouble.
Kind regards, Scott.
★★★★★ 5/5
GoogleI would give Kyle, David and Marcus 6 stars if I could. I had a very extended sale due to loosing several buyers along the way. Each time this happened they efficiently got on the phone and more viewings were arranged. If you want a proactive agent then use Austin&Wyatt on Canford Heath. As other reviews have said all my questions were answered and NOTHING was to much trouble. Thank you for making a very stressful sale a little bit easier
Angela · 26 October 2019 · Austin & Wyatt Canford Heath
Agent replied · 24 October 2024
Angela, sorry to read that buyers fell through, but is very pleasing to know that the local Austin & Wyatt team reacted promptly and offered solutions to issues you had. Best regards, Mark
★★★★★ 5/5
GoogleI first dealt with David and towards the end Kyle (David was on leave). Both were very easy to deal with and not pushy at all. They also kept me informed and chased people in the chain to ensure a smooth purchase. I would recommend to my friends.
Tim · 26 October 2019 · Austin & Wyatt Canford Heath
Agent replied · 24 October 2024
Thank you Tim for your wonderful 5* review and recommendation about David, Kyle and our local Austin & Wyatt team.
Best wishes, Scott
★★★★★ 5/5
GoogleI very highly recommend Kyle and his team at Canford heath.
Not only did they sell my house in 1 DAY of it being on the market, but they have been very helpful.
Kyle really has gone above and beyond for us, every little question or worries I had, He was always there to support me. I couldn’t of got through this with out him.
Simply brilliant.
Sarah · 26 October 2019 · Austin & Wyatt Canford Heath
Agent replied · 24 October 2024
Wonderful to read Sarah that Kyle and our team at Austin & Wyatt, Canford Heath, were able to help sell your property in one day and that you felt fully supported throughout.
Kind regards, Scott
★★★★★ 5/5
GoogleAustin & Wyatt were our onward agent and yet the feeling of having someone in our corner made it feel like they were our selling agent! David and Marcus were great with the viewings we had and Kyle’s support throughout the progression of the sale was amazing. Communication was particularly good from this team! Thank you all!
Claire · 26 October 2019 · Austin & Wyatt Canford Heath
Agent replied · 24 October 2024
Thanks Claire for taking the time to let us know that the service you received was amazing. Kind regards, Mark
★★★★★ 5/5
GoogleKyle and the team at Austin & Wyatt worked tirelessly to help us sell our house on Canford Heath. This is the second time they have done this in recent years as we have moved around the local area. I can’t speak highly enough of the team and would recommend them to all potential buyers and sellers. Keep doing the good work.
Jules · 26 October 2019 · Austin & Wyatt Canford Heath
Agent replied · 24 October 2024
Thanks Jules for the wonderful 5* review and recommendation! It's great to see that the Auston & Wyatt team once again provided a professional, knowledgeable and friendly service.
Best wishes, Lucy.
★★★★★ 5/5
GoogleKyle, David & Marcus made me feel welcome & at ease the moment I called in the office. They done a lot of the hard work behind the scenes which took the stress off. My sale & purchase went through very quickly - so Thank You for ALL your help & hard work.
Would definitely recommend the team & would use them again.
Christine · 26 October 2019 · Austin & Wyatt Canford Heath
Agent replied · 24 October 2024
Thank you Christine for your glowing 5* review! It is great to read that our Austin & Wyatt team were able to help you through the process and that you would recommend our team to others.
Kind regards, Scott
★★★★★ 5/5
GoogleAustin & Wyatt helped me get my first house! I am very impressed by their professional work. Many many thanks to Kyle and David who were very patient and thoughtful as I am a first time buyer. The whole process took much less time than I expected and they made everything go smoothly. I would highly recommend them!
Z · 26 October 2019 · Austin & Wyatt Canford Heath
Agent replied · 24 October 2024
Thank you for your brilliant 5* review regarding our Austin & Wyatt team. We are so pleased you found our staff knowledgeable and professional. Thank you for your recommendation. Best wishes, Lucy.
★★★★★ 5/5
GoogleMe and my Husband have just used Austin and Wyatt in Canford Heath to sell our flat. We were both so pleased with the quickness of them coming out to valuate our property to then placing our property on the market. David and Kyle have been very helpful throughout the process and can not fault them! Austin and Wyatt was our first choice of estate agent and are pleased we used them!
Thank you guys for all your help.
Would highly recommend to anyone trying to sell!
Sarah · 26 October 2019 · Austin & Wyatt Canford Heath
Agent replied · 24 October 2024
Hi Sarah, many thanks for your great 5* review & recommendation. Wonderful that David, Kyle and the team at Austin Wyatt provided you with a great customer experience during the sale of your property. Best wishes, Tracey.
★★★★★ 5/5
GoogleWe used Austin and Wyatt's Canford Heath branch and I have to say the service we received was really first class. Our experience of other Estate Agents has been honestly awful so it was a lovely surprise to speak to an agent who is honest, professional but very friendly and approachable too. David mostly dealt with our sale and was extremely organised, helpful, friendly and always did what he said he was going to do - a rare thing these days! Later on, due to the complicated nature of things we were also being dealt with by Kyle, the Manager who was also fantastic and definitely went over and above! Despite the whole process taking months, he was super organised, always knew exactly what was going on and was professional but friendly. I don't usually leave reviews but I would absolutely recommend these guys, they were amazing, just what you want from an Estate Agent (but didn't think you could get!)
Joanne · 26 October 2019 · Austin & Wyatt Canford Heath
Agent replied · 24 October 2024
Thank you for your glowing 5* review and recommendation! I will pass your kind comments onward to our local dedicated team. Best wishes, Lucy
★★★★★ 5/5
GoogleWe couldn't be happier with the service and professionalism that we received from Kyle and his team. Austin & Wyatt on Canford Heath sold our last property and found us exactly the house that we were after, with the purchase going through as smooth as clockwork. Many thanks Guys I'd recommend your services to anyone👍🏻 …
Wayne · 26 October 2019 · Austin & Wyatt Canford Heath
Agent replied · 24 October 2024
Many thanks Wayne for taking the time to leave this amazing 5* review of your experience with our dedicated Austin & Wyatt Team. Thank you for the recommendation. Best wishes, Lucy
★★★★★ 5/5
GoogleWe didn’t give Kyle the easiest of tasks as we wanted to sell discreetly without online marketing.
He kept our property in mind and seized the opportunity to book a viewing when a suitable potential buyer visited his office. Fortunately they liked our property enough to make a final offer of exactly the sum we were seeking.
They say moving house is one of the most stressful experiences but we can honestly say that with Kyle at the helm we felt no stress whatsoever. He is very proactive in pushing the process forward, maintains good working relationships in his dealings with clients, solicitors and other involved estate agents and is willing to go over and above the call of duty.
There is no need to look further for an exceptionally good estate agent -Kyle is the man you can trust to get the job done.
Thank you Kyle, you have played a very important role in our lives, we will forever be grateful.
Sara · 26 October 2019 · Austin & Wyatt Canford Heath
Agent replied · 24 October 2024
Thank you for your detailed and wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
★★★★★ 5/5
GoogleFantastic Estate agents . We bought our dream house through Austin & Wyatt and felt like the team really cared. David met us at the property and picked up on our love for our future house straightaway. However, the absolute star of the team was definitely Kyle who kept the chain going and offering support every step of the way. Kyle’s ability to negotiate all the chain and keep it going was second to none.
Highly recommended !
Lorraine & Wayne
Wayne · 26 October 2019 · Austin & Wyatt Canford Heath
Agent replied · 24 October 2024
Thank you for your 5* review! I will, of course, make sure your kind words are made known to our local team and Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleKyle and his team have been incredible from start to finish. They advised the best way to launch the house with an exclusive open house and within 2 weeks the house was sold. Throughout the period of sale, Kyle has been a fabulous support updating me throughout the process, chasing solicitors on both ends to make sure that both me as the seller were happy and the buyer. The service was a million times better than any agents I’ve dealt with before. Thank you for all your help!!! You’ve been amazing and I thoroughly recommend you!!
Louisa · 26 October 2019 · Austin & Wyatt Canford Heath
Agent replied · 24 October 2024
Thanks Louisa for taking the time to leave such a wonderful review. Your recommendation is greatly appreciated. Best wishes, Mark
★★★★★ 5/5
GoogleKyle and the team were fantastic with helping with our property purchase. All of our questions were answered promptly and sometimes even outside of their own individual working hours. We couldn’t be happier with the service we received. Highly recommended.
Steve · 26 October 2019 · Austin and Wyatt Poole (15 Adastral Square)
Agent replied · 24 October 2024
Thank you Steve for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us.
Best wishes
Emma
★★★★★ 1/5
Googleyou can keep that £173 thats not a problem if you need more let me know
Emre · 24 October 2019 · Austin & Wyatt Southampton Sales
Agent replied · 22 October 2024
Hi Emre, Should you wish to discuss your comments further with our Customer Relations Team, please contact us via review@countrywide.co.uk. Kind regards, Scott
★★★★★ 4/5
GoogleI recently let a property through Austin & Wyatt. I found the service to be excellent. I dealt with Nathan and he couldn’t have been helpful. Very punctual and accommodating when it came to viewing the property.
Would definitely recommend...thanks Nathan!
Jan · 24 October 2019 · Austin & Wyatt Southampton Sales
Agent replied · 22 October 2024
Thank you Nicky for your kind review about our local Austin & Wyatt team. It is brilliant to read that you received such great service and I will make sure your kind words are forwarded to our local team. Best wishes, Scott
★★★★★ 1/5
GoogleThe member of staff who showed me round the property was very professional and did his job well. However this company is very sneaky with hidden costs they dont tell you about until after you have paid a holding fee, in my case I had to pay £500 holding fee. If I backed out I would loose that money. So on top of two months rent up front I also had nearly £1000 in hidden charges which they should state BEFORE you pay the holding fee. It was a massive amount of money and I went in the estate agents happy with things and came out fuming. I'm not blaming Nathan as I'm sure this is "COMPANY PROCEDURE". A new law has come out to stop these charges so they will probably add a grand to the fist months rent to claw it back @A&W be honest with you customers and not mislead them! All cost should be made clear from THE START.
Ray · 24 October 2019 · Austin & Wyatt Southampton Sales
Agent replied · 22 October 2024
Good morning Ray,
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
★★★★★ 5/5
GoogleI recently bought a property through Austin and Wyatt and had a very positive experience in comparison to the other estate agents I’ve used over the years. Sarah handled everything well and was very proactive and informative throughout the whole process. Thank you Sarah!
Chris · 24 October 2019 · Austin & Wyatt Southampton Sales
Agent replied · 22 October 2024
Thank you Chris for your 5* review and kind words. I'll make sure Sarah is aware of your positive comments. Good luck in your new home, Mark
★★★★★ 1/5
GoogleI cannot warn you enough of how bad the service at this business is. Please please please do not use this letting agents. Me and my flatmates have experienced countless problems with our house and even after reporting them for the second time now, haven’t been fixed. Radiators not working in the winter months is quite serious and Austin Wyatt simply do not care. Not to mention other broken items such as the dishwasher, outside drain, wardrobe door and poorly kept garden. Please do not be fooled by the pictures on their website and do not at all costs use this agency.
I know the response will be to talk to a countrywide email address but this is simply Austin Wyatt passing the blame elsewhere and a further example of how poor they are at sorting problems with their clients.
Tom · 24 October 2019 · Austin & Wyatt Southampton Sales
Agent replied · 22 October 2024
Hi Tom
Thank you for taking the time to leave these comments. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk
Kind Regards, Jake
★★★★★ 5/5
GoogleMyself and my partner recently rented a property through Austin & Wyatt. We found the service very good. Our letting agent Gobind was incredibly helpful and friendly and made the rental process very easy for us. Thank you so much Gobind! All the staff are very friendly and we would highly recommend their service.
Lucy · 24 October 2019 · Austin & Wyatt Southampton Sales
Agent replied · 22 October 2024
Thank you Lucy for your wonderful 5* review of our local Austin & Wyatt team. It is great to read that you found our team so helpful and professional. I will of course make sure your kind words are forwarded to Gobind and the team. Best wishes, Scott
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