5/5
Highly recommended. Excellent.PositiveResponsiveness, Quality, Professionalism
Agent replied Β· 12 June 2024
Thank you for your 5* review!

Trusted Agent profile Β· Dorset and Hampshire
Verified
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1,796 reviews across 11 offices and 3 platforms
Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,796 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...Read the review from sellers
Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Read the review from buyers
Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.
Showing 1,786 reviews on Google only. Show every review
5/5
Highly recommended. Excellent.PositiveResponsiveness, Quality, Professionalism
Thank you for your 5* review!
5/5
A very professional and friendly service from Austin & WyattPositiveResponsiveness, Quality, Professionalism
Thank you for your 5* review!
5/5
A great team at Lower Parkstone Austin & Wyatt and well done to Hannah in getting the sale of the property over the line. Thanks Hannah for your efforts ππPositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us your brilliant 5* review and comments! I will of course make sure the local team is made aware. Best wishes, Scott @ Customer Relations.
5/5
We have been looking for a house in the area. We are in rented having sold in March and won't require a mortgage. Hannah Palmer is the only agent to follow up, propose new listings and give ideas and recommendations on local trusted builders. We hope that we can buy from such a professional but we certainly will use her or recommend her to anyone wanting to sell a property.PositiveResponsiveness, Professionalism
Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.
5/5
Purchasing a new home for elderly relative. Hannah and the team were very helpful. We appreciated their support while trying to complete the purchase during Covid situation. Hannah was great at keeping us up to date with what was happening. We got more information from her than from our solicitors. Thank you for very professional, and friendly service.PositiveResponsiveness, Professionalism
Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.
5/5
I was so grateful to have Hannah deal with the sale of my Motherβs property. She was friendly and polite and always professional, keeping me updated at all times. The sale turned out to be a difficult time for us as a family but Hannah was always there for us when we needed her. We would also like to thank Amelia who ensured any messages got through to Hannah.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.
5/5
Rating only, no written review.
1/5
Contacted them but still not heard anything
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk, Kind regards, Donna.
5/5
Always helpful and friendly. Great service and always reply to emails promptly.
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
5/5
Lettings team were all so friendly and efficient. Thank you Anna, Megan and Chris
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
5/5
Iβve dealt with Austin and Wyatt (Andy & Nicki) and I found the customers service outstanding as a landlady I would definitely recommend. Also the sales team especially Ed are always helpful.
Thank you for your wonderful 5* review and recommendation. I will, of course, make sure your kind words are passed on to our local team. Best wishes, Scott
5/5
Although unfortunately our house purchase has fallen through, your sales manager Benjamin Gent deserves a mention, since he has conducted himself with honesty and integrity throughout the process. This is something we'll be bearing in mind in any future dealings with Austin and Wyatt Estate Agent Bournemouth.
Thank you Louise for the amazing 5* review. Best wishes, Lucy
5/5
So this is a tough review to leave, and let me explain why. Upon entering the office I found a gentleman sat back in his chair using a vape talking to another gentleman behind him. The second stood up and introduced himself as Ben the sales manager. I ask if they did lettings and Ben was most helpful and took my details as he explained Andy the lettings manager was on the phone. Andy became free and gave me the advice I was looking for reference letting and the benefits of long term over holiday letβs. I left satisfied with my visit even tho a little surprised a large letting agent would allow staff to vape in the office, with the service of Ben and the information given by Andy I would have to give a 5 star, for the vape using guy I would suggest giving up as it can kill!!
Thank you for your detailed and wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
5/5
Excellent letting agent. Always professional. I'm a landlady and it's a pleasure for me to deal with such an organised agency who are consistently looking after my property. 3rd time lucky as have dealt with some awful agencies previously. Highly recommend to any landlord who want a fuss free, organised and professional agent to look after their property.
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
5/5
Over the years that A&W have managed our rental property, the service has become better, year-on-year compared to when we started. Hayley is really efficient and organised when it comes to maintenance issues, which takes any possible stress off us, and Charlie is so competent when dealing with the letting process, renewal and suchlike. What a great team they have at A&W; many thanks to you all. N&G.
Thank you for your wonderful 5* review! I will of course make sure your kind words are passed on to our local team. Best wishes, Scott
5/5
Rating only, no written review.
4/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Thank you to Lloyd and Louise for all their help. A fast and seamless service for which I am happy to recommend.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna
5/5
Thanks to Lloyd for this quick, reliable and effective service. Highly recommended!
Thank you for your wonderful 5* review, It is great to read that you are more than happy with the service provided by our local team. Kind regards, Scott
5/5
Excellent customer service, inspired route found through the letting service, Louise was very good at arranging our move!
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
Really lovely agent Richard, always on time and endeavoured to help me with all my various requests. Great experience thank you.PositiveResponsiveness, Quality, Professionalism
Thank you for your brilliant 5* review! Best wishes, Scott @ Customer Relations
5/5
This is my first time renting on my own and I was very apprehensive about it all, but Richard and Louise have made the process very simple. Thank you very much for making it easy.
Thank you for taking the time to leave us your wonderful 5* review! It is great to read such positive words and I will of course make sure your kind words are made known to the team. Best wishes, Scott
5/5
Nothing but great things to say, Thanks to Lloyd and the team for everything, got us into our flat within a week and made our move simple and stress free.
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.
ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.
2022 1 Gold and 1 Best in County ESTAS 2022 winners
2021 1 Silver and 1 Best in County ESTAS 2021 winners
2019 1 Bronze ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
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Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.
The 11 Austin and Wyatt offices, by town:
Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.