Trusted Agent profile · Dorset and Hampshire

Verified

Austin and Wyatt estate agents in Poole, Bournemouth, Christchurch and Poole, Bournemouth and 2 more

4.7

★★★★★ Excellent

1,769 reviews across 11 offices and 3 platforms

www.austinwyatt.co.uk/forsaleoffice/canford-heath/1063

Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,769 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,763

Reviews on Google

All 11 offices

The Trusted Agent logo

5.0 / 5

2

Reviews on The Trusted Agent

All 11 offices

Trustpilot logo

4

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.

ESTAS winners in three years, the group and its branches: 2022, 2021, 2019.

ESTAS awards by year, 2022 to 2019

Source: ESTAS winners lists, as published, linked by year.

Reviews on Google

Showing 1,760 reviews on Google only. Show every review

1/5

Google

Sold my property through Austin & Wyatt (Bournemouth) and the service was extremely disappointing. Communication was poor for long stretches, two buyers were lost during the process, and I repeatedly had to chase for updates. There were basic administrative errors, including agents attending with the wrong keys and contacting the wrong solicitors. The sale eventually completed, but the overall experience felt disorganised and lacking in professionalism. I would not recommend ever.

Simone · 17 March 2026 · Austin & Wyatt Bournemouth Sales

Agent replied · 17 April 2026

Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

It has been an absolute pleasure working with Austin and Wyatt Lyndhurst. The letting team especially Jarred and Yvonne have been extremely helpful and made the transition so smooth. Thank you both once again.

Greg · 16 March 2026 · Austin and Wyatt Lyndhurst (Volunteer House)

Agent replied · 16 April 2026

We are thrilled to hear that you had a positive experience with our team at Austin and Wyatt Lyndhurst! Jarred and Yvonne will be so pleased to know they were able to make your transition smooth. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I had a really positive experience with Jared and the team. From the very beginning, their communication was excellent, clear, prompt, and professional throughout the entire process. Any questions I had were answered quickly, and I always felt kept informed at every stage. Jared and the team made everything straightforward and stress-free, which I really appreciated. I wouldn’t hesitate to recommend them to anyone looking for a reliable and responsive letting agent.

Clare · 16 March 2026 · Austin and Wyatt Lyndhurst (Volunteer House)

Agent replied · 16 April 2026

Thank you for the glowing review! It means a lot to us that you had a positive experience with our team and that our communication stood out to you. We strive to make the process easy and stress-free for our clients. Thank you for recommending us as a reliable and responsive letting agent. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I would highly recommend this estate agents. Madeleine worked efficiently and helped me through the whole process keeping me informed straight away on any progress or change to the house sale all while being polite and approachable. She was brilliant and would be delighted to work with her again. Thank you!

Ellie · 16 March 2026 · Austin and Wyatt Lyndhurst (Volunteer House)

Agent replied · 16 April 2026

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Really good service from Madeleine at Austin & Wyatt when purchasing a property through them. From the viewing, negotiation and updates throughout, everything was smooth and painless. Thank you Madeleine!

Josh · 16 March 2026 · Austin and Wyatt Lyndhurst (Volunteer House)

Agent replied · 16 April 2026

"Thank you for sharing your positive experience! We are so glad to hear that Madeleine provided excellent service throughout your property purchase. We strive to make the process as smooth and painless as possible for our customers. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Jared at Austin & Wyatt has been fantastic to work with while renting out my property. He has been very attentive, efficient and thorough throughout the whole process, always keeping me updated and making everything feel straightforward. He’s also great to speak to on the phone, friendly, professional and with a good sense of humour, which really put me at ease. I’d highly recommend him to anyone looking for a reliable and proactive estate agent.

Emma · 16 March 2026 · Austin and Wyatt Lyndhurst (Volunteer House)

Agent replied · 24 August 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.

5/5

Google

Austin & Wyatt offered excellent service. It was such a smooth experience shifting to our new wonderful home, Tia was very professional and got things sorted for us in a blink of an eye. She also ensured to follow up with us when we were lost! Thanks Austin & Wyatt, couldn't ask for more!very happy!

Priya · 16 March 2026 · Austin and Wyatt Bournemouth

Agent replied · 16 April 2026

Thank you for your kind words! We are thrilled to hear that Tia and our team at Austin & Wyatt made your home buying experience smooth and enjoyable. We strive to provide excellent service and are always here to assist you. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Google

Sold my property through Austin & Wyatt (Bournemouth) and the service was extremely disappointing. Communication was poor for long stretches, two buyers were lost during the process, and I repeatedly had to chase for updates. There were basic administrative errors, including agents attending with the wrong keys and contacting the wrong solicitors. The sale eventually completed, but the overall experience felt disorganised and lacking in professionalism. I would not recommend ever.

Simone · 16 March 2026 · Austin and Wyatt Bournemouth

Agent replied · 16 April 2026

Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Really good experience letting my apartment in Bournemouth through this agent. The team was professional, responsive, and made the whole process simple and stress-free. They kept me informed at every step and handled everything efficiently. I’d definitely recommend them to anyone looking to rent or let a property in the area.

Farhan · 16 March 2026 · Austin and Wyatt Bournemouth

Agent replied · 16 April 2026

Thank you for the glowing review! We strive to make the renting/letting process stress-free and we're so happy to hear we achieved that for you. Thank you for recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Incredibly Amazing agents! Had a nightmare with a previous agency and was least stranded with less than 48 hours to my move in date. Austin and Wyatt came with the ability of having super powers and ensured I was all sorted and good to go just in time for my scheduled move in date! GRATEFUL FOR SUCH AN AMAZING AGENCY!

Wemi · 16 March 2026 · Austin and Wyatt Bournemouth

Agent replied · 16 April 2026

Thank you for the amazing review! We are so glad that we were able to help you out in such a time-sensitive situation. Our team prides ourselves on going above and beyond for our clients. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We have been Clients since 2022, and Service has been impeccable. Andy Hill in particular is so helpful and easy to work with, can’t recommend him and This firm enough .

Jen · 16 March 2026 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 16 April 2026

Thank you so much for your kind words! We're thrilled to have you as our loyal clients since 2022 and we're happy to hear that our service, especially through Andy Hill, has been impeccable. We look forward to continue providing you with exceptional service. Thank you for recommending us and trusting our firm. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Friendly and approachable staff. Felt comfortable to ask any question needed with regards to renting my house out.

Holly · 16 March 2026 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 16 April 2026

Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Just this weekend moved, we had excellent support from Lara from start to finish she made the move so easy and smooth which helps with the moving stress. Would definitely recommend Austin & Wyatt, whenever I sent a email I always got a reply and never had to re chase. We are very grateful for the help and support we recieved on our journey. We also dealt with Andy who was also very helpful. Thank you for all your support. 🤩🤩

Rachael · 16 March 2026 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 16 April 2026

Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

We had a really good experience with Austin and Wyatt, Lara was very helpful, it was a quick and smooth process that didn’t feel stressful.

Grace · 16 March 2026 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 16 April 2026

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.

5/5

Google

I used this agency for letting my house, Andy and all staff were great, they rented it within 1 week and helped me out with everything. The process was much easier than I thought.

Ania · 16 March 2026 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 16 April 2026

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.

5/5

Google

Our estate agent Andy Hill was absolutely amazing booked our viewing he was very friendly & chatty and within 2 weeks we got our house! he was with us every step of the way highly recommend this estate agent 100%

Sue · 16 March 2026 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 16 April 2026

Thank you for the positive review! We're thrilled that our estate agent, Andy Hill, provided exceptional service and helped you find your dream home. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Kyle and all the other staff have been amazing through the whole of the sale process. The support they have given me has been second to none. The communication has been excellent together with their understanding of my situation and sensitivity with photographs and viewing. I have had a lot of good advice from them too. I would whole heartedly recommend them to anyone.

Cathy · 15 March 2026 · Austin & Wyatt Canford Heath

Agent replied · 15 October 2026

Thank you for your kind words and recommendation! We are thrilled to hear about your positive experience with our team and are grateful for the opportunity to support you in your sale. We pride ourselves on excellent communication and understanding our customers' needs. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Par excellence service from the entire team. As first-time buyers, we were naturally very anxious about the whole process, but from the very beginning the team made everything feel smooth, supportive, and genuinely enjoyable. We were given plenty of time when viewing the property and never felt rushed, unlike our experiences with other agencies. The agent was consistently helpful, positive, and extremely knowledgeable, which gave us real confidence at every stage. Kyle, Connor, and Calum all provided outstanding service. They supported us throughout the entire journey, liaising seamlessly with the solicitors and the seller, and ensuring the process ran efficiently and stress-free from start to finish. I would highly recommend them to anyone buying or selling property in the area, they are truly the best team to work with.

Dream · 15 March 2026 · Austin & Wyatt Canford Heath

Agent replied · 15 October 2026

Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Kyle and all the other staff have been amazing through the whole of the sale process. The support they have given me has been second to none. The communication has been excellent together with their understanding of my situation and sensitivity with photographs and viewing. I have had a lot of good advice from them too. I would whole heartedly recommend them to anyone.

Cathy · 13 March 2026 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied · 13 April 2026

Thank you for your kind words and recommendation! We are thrilled to hear about your positive experience with our team and are grateful for the opportunity to support you in your sale. We pride ourselves on excellent communication and understanding our customers' needs. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Par excellence service from the entire team. As first-time buyers, we were naturally very anxious about the whole process, but from the very beginning the team made everything feel smooth, supportive, and genuinely enjoyable. We were given plenty of time when viewing the property and never felt rushed, unlike our experiences with other agencies. The agent was consistently helpful, positive, and extremely knowledgeable, which gave us real confidence at every stage. Kyle, Connor, and Calum all provided outstanding service. They supported us throughout the entire journey, liaising seamlessly with the solicitors and the seller, and ensuring the process ran efficiently and stress-free from start to finish. I would highly recommend them to anyone buying or selling property in the area, they are truly the best team to work with.

Dream · 13 March 2026 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied · 13 April 2026

Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Gobind, Mia and James have been really helpful all the way through my property sale. 1)Achieving market value at a challenging time in the market. 2)Communicative: helpful over the phone and weekly vendor updates 3) easy to deal with 4) honest about pricing and what was achievable rather than being overly ambitious just to get the listing

Luke · 10 March 2026 · Austin & Wyatt Southampton Sales

Agent replied · 10 October 2026

Thank you for the kind words! It was a pleasure working with you throughout your property sale. Our team strives to always be transparent and helpful, even in challenging market conditions. We appreciate your trust in us to achieve market value and provide regular updates. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Gobind and the team successfully managed to find a buyer for a niche property. Would recommend. Thanks to all.

Steve · 10 March 2026 · Austin & Wyatt Southampton Sales

Agent replied · 10 October 2026

Thank you for your kind words! Our team is dedicated to finding the perfect buyer for niche properties like yours. It was a pleasure working with you, and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

4/5

Google

Fair treatment and good houses to let

Elizabeth · 10 March 2026 · Austin & Wyatt Southampton Sales

Agent replied · 10 October 2026

Thank you for your kind feedback! We strive to provide fair and quality rental options for our customers. We're glad you're satisfied with our service! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Thank you so much to all of you in the letting department 😊 …

Nicola · 17 February 2026 · Austin & Wyatt Bournemouth Sales

Agent replied · 17 April 2026

We are so glad to know that our letting department provided you with excellent service! Kind regards, Lucy, Customer Feedback and Support Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Austin and Wyatt

Which Austin and Wyatt office has the most reviews?

Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.

Where are the Austin and Wyatt offices?

The 11 Austin and Wyatt offices, by town:

Has Austin and Wyatt won any awards?

Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches also won ESTAS awards in two earlier years.

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