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5/5
GoogleI had a very positive experience with Austin & WyattοΏΌ throughout my renting process. The team was professional, friendly, and always helpful whenever I had questions or needed support.
A special thank you to Sophie Harris for her kindness, patience, and excellent communication. She made the whole process smooth and stress-free, and I truly appreciated her support from start to finish.
Iβm very happy with the service I received and would definitely recommend them to anyone looking for a reliable and supportive letting agency. Thank you again! π
Mahmoud Β· 11 May 2026 Β· Austin and Wyatt Bournemouth
Agent replied Β· 11 October 2026
Thank you so much for your kind words! We are thrilled to hear about your positive experience with our team, especially Sophie. We strive to provide exceptional service and it's wonderful to hear we were able to make your renting process stress-free. Thank you for choosing Austin & Wyatt and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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1/5
GoogleNeeded advice on a payment plan for this months rent, spoke to someone for about 30 seconds. Then he put the phone down on me, I tried calling straight after the call ended and Iβm getting put to voicemail now 2x in a row. They are still open and being ignorant of my issues
Michael Β· 11 May 2026 Β· Austin and Wyatt Southampton (26 London Road)
Agent replied Β· 11 October 2026
Hello, I am sorry you feel this way please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleJarad and Yvonne have been very helpful and responsive, fantastic customer service, thank you.
Rebecca Β· 11 May 2026 Β· Austin and Wyatt Lyndhurst (Volunteer House)
Agent replied Β· 24 August 2024
Thank you for your 5* review!
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5/5
GoogleJoe and his team, were really helpful and just beyond amazing. When I was looking for a flat and moving in Joe and his team did a tremendous job with this transition and with helping me through the way. I highly recommend if buying a property or renting. Thank you again :)
River Β· 10 May 2026 Β· Austin & Wyatt Southampton Sales
Agent replied Β· 10 October 2026
"We are thrilled to hear about your positive experience with our team! We pride ourselves on providing exceptional service and making the transition to your new flat as smooth as possible. Thank you for choosing us and for your kind recommendation!"Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
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1/5
GoogleNeeded advice on a payment plan for this months rent, spoke to someone for about 30 seconds. Then he put the phone down on me, I tried calling straight after the call ended and Iβm getting put to voicemail now 2x in a row. They are still open and being ignorant of my issues
Michael Β· 10 May 2026 Β· Austin & Wyatt Southampton Sales
Agent replied Β· 10 October 2026
Hello, I am sorry you feel this way please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleWhat a wonderful service from Kyle at Austin and Wyatt, whatever concerns we raised Kyle was always prompt in finding the information for us, very reassuring and helpful.
We are so happy in our beautiful new home and itβs all thanks to him. Thank you so much for everything youβve done.
Natalie Β· 23 April 2026 Β· Austin and Wyatt Poole (15 Adastral Square)
Agent replied Β· 23 August 2026
"Thank you for sharing your positive experience with Kyle at Austin and Wyatt! We strive to provide excellent service and we're thrilled to hear Kyle was able to assist with ease. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleProfessional, prompt and grounded service from start to finish from Rebecca supported by Madeleine.
Our property was sensibly priced following their advice, attracting several viewings and securing an acceptable offer after 1 week on the market.
We were kept informed throughout the process and really felt they had our back but also supported the buyer.
Would highly recommend this estate agent based on our experience.
Lesley Β· 16 April 2026 Β· Austin & Wyatt Lyndhurst Sales
Agent replied Β· 16 October 2026
Thank you for your kind words! Our team is dedicated to providing exceptional service and we're thrilled we could help you sell your property quickly and smoothly. We sincerely appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleJoe and his team, were really helpful and just beyond amazing. When I was looking for a flat and moving in Joe and his team did a tremendous job with this transition and with helping me through the way. I highly recommend if buying a property or renting. Thank you again :)
River Β· 15 April 2026 Β· Austin and Wyatt Southampton (26 London Road)
Agent replied Β· 11 October 2026
"We are thrilled to hear about your positive experience with our team! We pride ourselves on providing exceptional service and making the transition to your new flat as smooth as possible. Thank you for choosing us and for your kind recommendation!"Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
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5/5
GoogleLara and Andy have been amazing to deal with, Lara took the time and effort and really explained everything. Such a lovely bunch to be with and when are will buy in the future we will definitely be using Austin and Wyatt again as it was perfect. Lara was friendly, punctual and nothing was too difficult for her at all. - I would recommend them to anyone
Ashley Β· 10 April 2026 Β· Austin & Wyatt Lower Parkstone Sales
Agent replied Β· 17 April 2026
Thank you for the wonderful review! It was our pleasure to work with you and we are thrilled to hear that Lara and Andy provided exceptional service. We look forward to assisting you in the future and appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleJames has been really helpful and clearly very knowledgeable. He took the time to make sure all questions I asked were answered and was overall great to deal with.
Hattie Β· 10 April 2026 Β· Austin & Wyatt Southampton Sales
Agent replied Β· 10 October 2026
"Thank you for your kind words, we are thrilled to hear that James was able to provide knowledgeable and exceptional service. It's our goal to make sure our customers are taken care of. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleHow refreshing to be greeted by a young man today showing us around a house, and this young man was the smartest dapper looking estate agent I have ever seen, coupled with his professional approach to business it was well appreciated.
he left promising to get details asked for over to me asap, by the time I got home they were in my e mail box.
well done Austin & Wyatt, Jamie Manns is a credit to you.
Phil Β· 9 April 2026 Β· Austin and Wyatt Bournemouth
Agent replied Β· 16 April 2026
Thank you so much for your wonderful review! We are thrilled that you had such a positive experience with Jamie and our team at Austin & Wyatt. We strive to provide exceptional service and we are delighted that Jamie's professionalism and efficiency were appreciated. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleLara and Andy have been amazing to deal with, Lara took the time and effort and really explained everything. Such a lovely bunch to be with and when are will buy in the future we will definitely be using Austin and Wyatt again as it was perfect. Lara was friendly, punctual and nothing was too difficult for her at all. - I would recommend them to anyone
Ashley Β· 9 April 2026 Β· Austin and Wyatt Poole (20 Station Road)
Agent replied Β· 16 April 2026
Thank you for the wonderful review! It was our pleasure to work with you and we are thrilled to hear that Lara and Andy provided exceptional service. We look forward to assisting you in the future and appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleHow refreshing to be greeted by a young man today showing us around a house, and this young man was the smartest dapper looking estate agent I have ever seen, coupled with his professional approach to business it was well appreciated.
he left promising to get details asked for over to me asap, by the time I got home they were in my e mail box.
well done Austin & Wyatt, Jamie Manns is a credit to you.
Phil Β· 3 April 2026 Β· Austin & Wyatt Bournemouth Sales
Agent replied Β· 17 April 2026
Thank you so much for your wonderful review! We are thrilled that you had such a positive experience with Jamie and our team at Austin & Wyatt. We strive to provide exceptional service and we are delighted that Jamie's professionalism and efficiency were appreciated. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleProfessional, prompt and grounded service from start to finish from Rebecca supported by Madeleine.
Our property was sensibly priced following their advice, attracting several viewings and securing an acceptable offer after 1 week on the market.
We were kept informed throughout the process and really felt they had our back but also supported the buyer.
Would highly recommend this estate agent based on our experience.
Lesley Β· 2 April 2026 Β· Austin and Wyatt Lyndhurst (Volunteer House)
Agent replied Β· 16 April 2026
Thank you for your kind words! Our team is dedicated to providing exceptional service and we're thrilled we could help you sell your property quickly and smoothly. We sincerely appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleJames has been really helpful and clearly very knowledgeable. He took the time to make sure all questions I asked were answered and was overall great to deal with.
Hattie Β· 26 March 2026 Β· Austin and Wyatt Southampton (26 London Road)
Agent replied Β· 16 April 2026
"Thank you for your kind words, we are thrilled to hear that James was able to provide knowledgeable and exceptional service. It's our goal to make sure our customers are taken care of. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleWe have been Clients since 2022, and Service has been impeccable. Andy Hill in particular is so helpful and easy to work with, canβt recommend him and This firm enough .
Jen Β· 17 March 2026 Β· Austin & Wyatt Lower Parkstone Sales
Agent replied Β· 17 April 2026
Thank you so much for your kind words! We're thrilled to have you as our loyal clients since 2022 and we're happy to hear that our service, especially through Andy Hill, has been impeccable. We look forward to continue providing you with exceptional service. Thank you for recommending us and trusting our firm. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleFriendly and approachable staff. Felt comfortable to ask any question needed with regards to renting my house out.
Holly Β· 17 March 2026 Β· Austin & Wyatt Lower Parkstone Sales
Agent replied Β· 17 April 2026
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleI used this agency for letting my house, Andy and all staff were great, they rented it within 1 week and helped me out with everything. The process was much easier than I thought.
Ania Β· 17 March 2026 Β· Austin & Wyatt Lower Parkstone Sales
Agent replied Β· 17 April 2026
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.
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5/5
GoogleOur estate agent Andy Hill was absolutely amazing booked our viewing he was very friendly & chatty and within 2 weeks we got our house! he was with us every step of the way highly recommend this estate agent 100%
Sue Β· 17 March 2026 Β· Austin & Wyatt Lower Parkstone Sales
Agent replied Β· 17 April 2026
Thank you for the positive review! We're thrilled that our estate agent, Andy Hill, provided exceptional service and helped you find your dream home. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleWe had a really good experience with Austin and Wyatt, Lara was very helpful, it was a quick and smooth process that didnβt feel stressful.
Grace Β· 17 March 2026 Β· Austin & Wyatt Lower Parkstone Sales
Agent replied Β· 17 April 2026
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.
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5/5
GoogleJust this weekend moved, we had excellent support from Lara from start to finish she made the move so easy and smooth which helps with the moving stress.
Would definitely recommend Austin & Wyatt, whenever I sent a email I always got a reply and never had to re chase.
We are very grateful for the help and support we recieved on our journey.
We also dealt with Andy who was also very helpful.
Thank you for all your support. π€©π€©
Rachael Β· 17 March 2026 Β· Austin & Wyatt Lower Parkstone Sales
Agent replied Β· 17 April 2026
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleReally good experience letting my apartment in Bournemouth through this agent. The team was professional, responsive, and made the whole process simple and stress-free. They kept me informed at every step and handled everything efficiently. Iβd definitely recommend them to anyone looking to rent or let a property in the area.
Farhan Β· 17 March 2026 Β· Austin & Wyatt Bournemouth Sales
Agent replied Β· 17 April 2026
Thank you for the glowing review! We strive to make the renting/letting process stress-free and we're so happy to hear we achieved that for you. Thank you for recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleAustin & Wyatt offered excellent service. It was such a smooth experience shifting to our new wonderful home, Tia was very professional and got things sorted for us in a blink of an eye. She also ensured to follow up with us when we were lost! Thanks Austin & Wyatt, couldn't ask for more!very happy!
Priya Β· 17 March 2026 Β· Austin & Wyatt Bournemouth Sales
Agent replied Β· 17 April 2026
Thank you for your kind words! We are thrilled to hear that Tia and our team at Austin & Wyatt made your home buying experience smooth and enjoyable. We strive to provide excellent service and are always here to assist you. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleIncredibly Amazing agents! Had a nightmare with a previous agency and was least stranded with less than 48 hours to my move in date. Austin and Wyatt came with the ability of having super powers and ensured I was all sorted and good to go just in time for my scheduled move in date! GRATEFUL FOR SUCH AN AMAZING AGENCY!
Wemi Β· 17 March 2026 Β· Austin & Wyatt Bournemouth Sales
Agent replied Β· 17 April 2026
Thank you for the amazing review! We are so glad that we were able to help you out in such a time-sensitive situation. Our team prides ourselves on going above and beyond for our clients. Kind regards, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
