5/5
Kyle Nichols was extremely helpful and very efficient every step of the way with my flat sale.
Agent replied Β· 30 July 2023
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

Trusted Agent profile Β· Dorset and Hampshire
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1,796 reviews across 11 offices and 2 platforms
Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,796 reviews on two platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...Read the review from sellers
Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Read the review from buyers
Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.
Showing 1,786 reviews on Google only. Show every review
5/5
Kyle Nichols was extremely helpful and very efficient every step of the way with my flat sale.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
I have been incredibly impressed with all the people involved with my successful house sale and flat purchase. Kyle in particular was always helpful, polite and worked hard for me and I am very thankful. I would certainly recommend them to anyone in the area. Thank you.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
I can't thank Kyle enough for helping us purchase our property, nothing was too much trouble. We will definitely use them again in the futurePositiveProfessionalism
Thank you for your great 5* review. Kind regards, Lucy, Customer Relations
5/5
I have dealt with the manager Kyle Nichols for many years. He has sold many houses for me. Exceptional estate agent and believe you me, they are few and far betweenPositiveResponsiveness, Quality, Value
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
Recently sold our property and purchased another. I literally could not praise Kyle more! He has been outstanding! Nothing been too much trouble, even helped when my solicitors been useless. Will be recommending everyone to use them and if we ever sell again I will not hesitate to use Kyle again.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this wonderful 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
We would highly recommend Austin & Wyatt. Kyle, David & Marcus were professional throughout the viewing and selling process of the flat and were always quick to respond to any queries we had. Even though it wasn't smooth sailing (first buyer pulled out last minute), the team were super reactive and had multiple viewings lined up straight away and we had another buyer within a couple of weeks and we were back on track and have now successfully moved house. Again, would highly recommend if you are after a friendly and professional service.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
We recently bought a house through Austin and Wyatt. We had viewed it a few months before and were outbid. The sale fell through and they came back to us and we proceeded. All through the process both Kyle and David were fantastic. Kyle is really switched on, very knowledgeable and nothing was too much trouble. Without his help and support we would never have completed on our very specific deadline (being hindered by solicitors and the vendor.) The obstacles he had to tackle were numerous and entailed other branch members going out of their way to sort paperwork and signatures for completion. David went to the property and resolved a problem completely off of his own initiative, which was very much appreciated. They definitely go above and beyond on every level and I wouldn't hesitate in using them again in the future. We have bought many properties and these two chaps have been the best hands down, what a refreshing change!!PositiveResponsiveness, Quality, Professionalism
Itβs really lovely to read another 5* review and your kind words. Many thanks, Lucy, Customer Relations.
5/5
We have been most impressed with how Kyle, David and Marcus have dealt with the sale of our house. David and Marcus both did an amazing job on the sales side, and Kyle has been utterly outstanding at keeping us updated throughout the whole process. Kyle has put in an awful lot of hours, assisting us the whole way through the sale. His cheery disposition was a delight and I can see why heβs rated top notch for his customer service. Kyle and his team came highly recommended to us and we will definitely be recommending them to others. Fantastic job! Thank you very much π.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
I would personally like to thank both Kyle and David for both selling our home and helping us to find our dream home. They have both gone above and beyond to make the process as smooth as possible for us from start to finish, and have offered us friendly, professional advise, support, and encouragement throughout. This is not the first time that we have bought and sold properties through Austin & Wyatt, and if we move in the future we would turn to them again. Kyle even remembered us from our last house sale and purchase 11 years ago, which gave our dealings with him a personal touch. The team at Austin & Wyatt Canford Heath are great! And we are extremely grateful for all of their hard work over the last few months.PositiveResponsiveness, Quality, Professionalism
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
Rating only, no written review.
5/5
Rating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
Rating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
4/5
Rating only, no written review.
Thank you for leaving us a review. Best wishes, Lucy, Customer Relations.
5/5
Very friendly and helpful
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
The staff are really friendly, helpful, patient, and accommodating.
Thanks for the lovely 5* review! We really appreciate your kind words! Graham, Customer Relations
1/5
Very Unproffessional .Worst property purchase experience. Bad communication and Poor customer service
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
Asked a guestion about properties they might have which would be suitable for buy to let, someone was supposed to get back to me, still waiting 4or5 weeks later, very poor!!
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Performance Director so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
Good service from Emily...Anna..Tia & everyone at Bournemouth Austin wyatt very helpful efficient professional service
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
Thank you for the amazing service that you have provided. Emily was very helpful and friendly. Would highly recommend!PositiveResponsiveness, Professionalism
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
Very efficient service for a landlord from keeping in touch during last tenancy, to valuation, finding a new tenant and dealing with references, handover etc.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
All the letting team and the girls in the finance department are all friendly and approachable, nothing too much trouble and always willing to help. Will return calls and answer all queries. Excellent customer service would highly recommend.
Itβs really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
Austin & Wyatt are an easy agent to deal with; they are very responsive and helpful, and I appreciated the whole experience of dealing with them as a tenant in one of their managed properties. The team are friendly and a pleasure to deal with.PositiveProfessionalism
Many thanks for your brilliant 5* review! Best wishes, Lucy, Customer Relations.
5/5
Rented my first flat out in Bournemouth with them. The whole process was fast and pain free. Anna was extremely helpful and friendly. Would highly recommend
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
4/5
Very responsive and quick. Many of the formalities are done online including reference checks agreement and reporting issues. It would have been nice if the property was checked more thoroughly before i move however the issues observed were not major and duely acknowledged.PositiveResponsiveness, Professionalism
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.
ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.
2022 1 Gold and 1 Best in County ESTAS 2022 winners
2021 1 Silver and 1 Best in County ESTAS 2021 winners
2019 1 Bronze ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
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Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.
The 11 Austin and Wyatt offices, by town:
Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.