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5/5
GoogleAustin & Wyatt were absolutely fantastic with the selling of our property. Kyle Nichols really helped us above and beyond what he needed to. He also really helped with the purchase of our new property and we don't know where we would have been without his help. He made a very fraught experience tolerable. A big thank you to all of the team.
Jan Β· 1 May 2023 Β· Austin and Wyatt Poole (15 Adastral Square)
Agent replied Β· 30 July 2023
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleLisha was the staff who helped me through all the moving process, it was amazing and a lot more easier. Communication was always easy and Austin & Wyatt team along with Connor has been a great help.π β¦
Rsky Β· 16 April 2023 Β· Austin and Wyatt Southampton (26 London Road)
Agent replied Β· 23 October 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAustin & wyatt was the agent for the apartment we rented recently. Whole team was very helpfull specially Connor and lisha was extremely helpful, open transparent and reliable throughout the whole process. They understand our needs from the very first moment. Was always available for our questions. I would like to thanks whole team of Austin & wyatt for what they did for us and specifically Iβm very thankful to lisha and connor for there extra support and help.
R Β· 16 April 2023 Β· Austin and Wyatt Southampton (26 London Road)
Agent replied Β· 25 August 2024
Many thanks for your outstanding 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRating only, no written review.
Klaudio Β· 16 April 2023 Β· Austin and Wyatt Southampton (26 London Road)
Agent replied Β· 16 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRating only, no written review.
Ulti Β· 16 April 2023 Β· Austin and Wyatt Southampton (26 London Road)
Agent replied Β· 16 June 2024
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleVery professional and efficient as far as I have seen thus far.
Takaedza Β· 16 April 2023 Β· Austin and Wyatt Southampton (26 London Road)
Agent replied Β· 16 June 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleFantastic customer service, great viewing and experience with them! Highly recommend if buying or selling your home!
James Β· 16 April 2023 Β· Austin and Wyatt Southampton (26 London Road)
Agent replied Β· 16 June 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI need to make Austin Wyatt aware of Lainie's work ethic. Lainie's work is second to none always willing to answer any questions as well as finding out the answers to the question and responding quickly through email. Lainie is a credit to the company.
Kriszta Β· 16 April 2023 Β· Austin and Wyatt Southampton (26 London Road)
Agent replied Β· 16 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleA massive Thank You to Lainie-Mae Cunliffe for supporting me going through the process of buying my perfect flat !She made whole process much easier and always went extra mile.Brilliant communication,professionalism and personal approach.
Once again Thank you.
Monika Β· 16 April 2023 Β· Austin and Wyatt Southampton (26 London Road)
Agent replied Β· 16 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
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1/5
GoogleWhen I went in, the person dealing with letting seemed annoyed. I briefly explained what I was looking for and then told her I had a CCJ. She stopped me and said that she couldn't help me. When I asked why she was unable to explain. Another agent chipped in and said that they were told they weren't allowed to let to people with CCJs. Though they didn't ask me, I did let them know that I had 6 months rent that I could pay in advance, at which point they asked for my details.
I refused to leave the details and won't deal with them at any point in the future. Patronising and clueless.
Marley Β· 16 April 2023 Β· Austin and Wyatt Southampton (26 London Road)
Agent replied Β· 16 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe chose Austin&Wyatt for letting our house.Both Connor and Lisha been very helpful from the beginning.We got all the information they supported us through the whole process.We are very grateful for them.Great service strongly recommended.
LEVENTE Β· 16 April 2023 Β· Austin and Wyatt Southampton (26 London Road)
Agent replied Β· 16 June 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe are extremely with the service we received from Austin & Wyatt. As first time buyers Gobind went out of his way to make the process smooth and effortless for us. We would highly recommend Gobind and the team. Thank you
Wobble Β· 16 April 2023 Β· Austin and Wyatt Southampton (26 London Road)
Agent replied Β· 16 June 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleConnor was the staff member who helped me all through the process of moving and was amazing! Communication was always good and was easy to contact if needed, fast email replies. Now happy and settled in my new home π‘ β¦
Nicole Β· 16 April 2023 Β· Austin and Wyatt Southampton (26 London Road)
Agent replied Β· 16 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleRichard was my agent.
Richard was amazing.
Thanks a lot, no other words.
The most satisfying experience never had renting in UK. All the other Agency I tried in Southampton before them, where delusional, rude and unprofessional. Waste of time
Thanks again.
Dago Β· 16 April 2023 Β· Austin and Wyatt Southampton (26 London Road)
Agent replied Β· 16 June 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
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3/5
GoogleI love to see that other clients had a better experience than I had with this agency. Mine was shocking. Lost keys to the property purchased? Tick! Key documents missed to be submitted to relevant parties causing delay? Tick! Arrogant, condescending, bordering on unprofessional behaviour and communication? Also tick! I could go on. I couldn't wait for the purchase process to finish, which eventually took 9 month! And funnily enough, A&W were not even my estate agent. I personally definitely would not recommend this branch.
Daria Β· 16 April 2023 Β· Austin and Wyatt Southampton (26 London Road)
Agent replied Β· 16 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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5/5
GoogleAustin & Wyatt was the agent for the flat we rented recently. The extremely helpful team, Lisha and one more person( I don't know his name) were the team members who assisted in renting process. They provided excellent service. I am happy with their professional service.
Drisya Β· 16 April 2023 Β· Austin and Wyatt Southampton (26 London Road)
Agent replied Β· 16 June 2024
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleIt has been a tricky 6 month process to cross the line with my house purchase, but Kyle has been great. Chasing things up daily when it got critical, and keeping me informed. Appreciated his help through a frustrating few months!
Hannah Β· 1 April 2023 Β· Austin and Wyatt Poole (15 Adastral Square)
Agent replied Β· 30 July 2023
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI'm giving 5 star rating they sold my 23 years static caravan within two months. Marcus Hofmann was very professional and very confident that it will be sold.
The photos Marcus took and the information about the caravan was professional. When Marcus was out I was assisted by Kyle and Ben.
You are never left concerned what's happening, they update all the time.
I'm very happy to deal with them, hopefully again his year. GOOD SERVICE WELL DONE
Cindy Β· 2 March 2023 Β· Austin and Wyatt Poole (15 Adastral Square)
Agent replied Β· 30 July 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe purchased a property in Canford Heath and Austin & Wyatt were the estate agents representing the sellers. It was a rocky road and Kyle (the estate agent) helped us through it admirably. He went out of his way on more than one occasion to both expedite and smooth the transition more than we could hope for, even to the point of taking the keys to the property for the removal men to gain access while we were stuck in traffic! Really quite exemplary service. If we ever decide to move again (and I certainly hope that isn't for some considerable time...), we will ask him to represent us without hesitation.
Chou Β· 2 March 2023 Β· Austin and Wyatt Poole (15 Adastral Square)
Agent replied Β· 30 July 2023
Itβs really lovely to read another 5* review and your kind words. Many thanks, Lucy, Customer Relations.
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5/5
GoogleI would highly recommend Austin & Wyatt, Canford Heath. Kyle and Jane were efficient, helpful and friendly when I was selling my house. They were very supportive and kept me advised at all stages of the process.
Jill Β· 31 January 2023 Β· Austin and Wyatt Poole (15 Adastral Square)
Agent replied Β· 30 July 2023
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleFrom the start to finish of selling our property, Kyle made it plain sailing with a very professional approach in all areas and matters dealt with. I would highly recommend Austin & Wyatt and will be using their services again in the future when needed!!!!!
Katie Β· 31 January 2023 Β· Austin and Wyatt Poole (15 Adastral Square)
Agent replied Β· 30 July 2023
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleExceptional service from the team during a very stressful time. Everyone was very helpful and a special shoutout to Emily for her kind help and patience. I would very much recommend using them! Thanks again! :)
Liam Β· 12 January 2023 Β· Austin and Wyatt Bournemouth
Agent replied Β· 11 January 2025
Thank you for your excellent 5* review and recommendation. Kind regards, Lucy, Customer Relations
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4/5
GoogleKyle has been nothing but helpful and has truly gone above and beyond to make sure the process goes as smoothly as possible, would recommend to everyone!
Abbie Β· 10 January 2023 Β· Austin & Wyatt Canford Heath
Agent replied Β· 9 January 2025
Thank you for taking the time to share your experience and for your wonderful review and recommendation! Kind regards, Lucy, Customer Relations.
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5/5
GoogleDefinitely recommend Austin and Wyatt Canford Heath, Kyle and Marcus were very professional and supportive throughout the whole process, which went very smoothly. Can't thank you enough
Amanda Β· 10 January 2023 Β· Austin & Wyatt Canford Heath
Agent replied Β· 9 January 2025
Thank you for your excellent 5* review and your kind words. Kind regards, Lucy, Customer Relations
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