5/5
Great staff. Very helpful and professional with a personal touch.
Agent replied · 24 August 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

Trusted Agent profile · Dorset and Hampshire
Verified
★★★★★
1,796 reviews across 11 offices and 3 platforms
Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,796 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...Read the review from sellers
Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Read the review from buyers
Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.
Showing 1,786 reviews on Google only. Show every review
5/5
Great staff. Very helpful and professional with a personal touch.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
excellent work! I love my new flat ❤️
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
Friendly agents, efficient and made the whole renting process much easier.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
Really great service. Love the moving in package too.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
Very friendly, prompt and professional service from the team. Nice tea as well.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
Tia Vincent and Anna tubbs amazing work girls best experience I’ve ever had!
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
4/5
Tia was very good helped me with everything and was very patient all round lovely in general would recommend!
Thank you for your brilliant review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
Tia was so helpful throughout the renting process. Would definitely recommend A&W
Thanks for your great 5* review! - Best wishes, Scott @ Customer Care
5/5
Great estate agents. Needed a place very quickly and the whole process was very efficient and completed quite fast allowing me to move in within a week of seeing the property.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
Recently completed and Austin & Wyatt were brilliant, constant communication from Nathan throughout. I would definitely recommend to friends and family .
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Fantastic service from Anna and Tia from the Austin & Wyatt Team in Bournemouth My flat was being remortgaged and needed urgent decoration in readiness for valuation and re-marketing for new tenants In the space of a 2-4 weeks the flat was fully redecorated and re-carpeted with new tenants found and moved in Following that - the property valuation and remortgage completed and fell like dominoes!
5/5
It has been an absolute pleasure working with Charlotte. She worked tirelessly and diligently throughout to ensure this challenging sale completed successfully. Thank you!
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
Great communication and service in helping us rent a flat, they always kept us up to date with any updates and the process was stress free and fast. Would like to especially thank Kayleigh Booker.
5/5
Great experience! Which was nice because we was messed about by another Letting Agent. Tia was always there to help from start to finish and made sure we understood everything. Would highly recommend letting through A&W
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
Kayleigh from A&W was really helpful and supportive to us in finding a home. She was quick to answer queries and help us out with humour and charm.
Thank you Mark for your kind words and 5* review! - Best wishes, Scott @ Customer Care.
5/5
Successful quick sale with excellent service from Austin Wyatt. Particularly recommend Charlotte Martin for her professionalism and communication and a thank you to everyone at Bournemouth for their assistance throughout the process.
5/5
I definitely recommend using Austin Wyatt in Bournemouth to sell your house for you, especially now Charlotte Martin is the branch Manager, she is the best I've ever come across, I really can't sing her praises enough, she's there for you all the way and will go the extra mile to get things done. The only negative thing I will say is, choose your own conveyancer, don't go with the Austin Wyatt Countrywide Conveyancing Connect because they pass you on to a third party and this can make your conveyancing experience very stressful, especially if the third party is Convey Law.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Anna and the team have been managing my rental properties for many years now and have done so both personally and professionally. I would certainly recommend Austin & Wyatt for property lettings.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
I wanted to recommend Austin Wyatt, to anyone looking to rent a property in the Bournemouth area. Kayleigh Booker handled all aspects of the rental with such professionalism & efficiency. She was able to arrange for all the necessary inspections & certifications, which made the whole process very simple. She was also able to generate multiple enquiries & interest in my property that allowed us to choose the right tennants. A really excellent service & I wouldn’t hesitate to recommend Kayleigh.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Cannot recommend Austin and Wyatt enough, from start to finish Tilly was super professional and helpful. Made relocating from Oxford to Bournemouth an absolute breeze. This is an agents you can trust 100% and will be returning if I need to rent again in future 😊 …
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
Gone from being really helpful and lovely to unhelpful and uncaring overnight. I signed a contract for my flat tenancy renewal back in February but they failed to tell me that my landlord had not signed and returned the contract so I was blissfully unaware that my home was a risk. I was advised my home is for sale last week after renewing various utilities for another year that I will still be liable for when I leave. In panic mode I put a holding deposit on another property without really thinking it through and put under pressure to move quickly. I have pulled out of the new rental but disgusted when they refused to refund my money despite their mistake in not passing on information. I have religiously paid my rent on time despite being made redundant over covid and feel this is a pretty unethical and unpleasant way to treat a good tenant. All in all their mistake has cost me a fortune and I wont use them again. Started out so good but beware when they make a mistake they wash their hands of you. Update…. Reduced my rating even less stars when I saw the unsatisfactory and bias response I got from the shower of complete unprofessionals. They aren’t interested in dealing with their mistake and are totally ignoring my very valid and proven issues. Won’t be using them again and I suggest others don’t, times are hard spend your money with companies who excel in customer service and want to look after you, with competition for business as it is use those companies who want to do a good job and who care about their customer and doing the right thing, it’s so important in this financial climate to go to companies who are prepared to work for your business and go the extra mile… which is certainly not this lot!
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
Kayleigh at Austin and Wyatt and the team were fantastic, we were kept up to date throughout and the whole process went very smoothly. We even received a gift hamper which was a lovely extra touch. Very happy with the service received. Thank you.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
I have been dealing with Austin & Wyatt in Bournemouth for several years now. Overall there is great team effort! More recently I have been dealing with Kayleigh who has demonstrated that nothing is too much trouble. Much appreciated the professional approach and attitude.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
Anna, Nicola and the whole team at Austin & Wyatt were fantastic during our letting process for a property in Bournemouth. They were very prompt with replies and helpful with recommendations. Everything went very smoothly and we will be using their services again for sure! 🤝 …
Thank you for your superb 5* review and your recommendation. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.
ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.
2022 1 Gold and 1 Best in County ESTAS 2022 winners
2021 1 Silver and 1 Best in County ESTAS 2021 winners
2019 1 Bronze ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
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Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.
The 11 Austin and Wyatt offices, by town:
Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.