5/5
Googleexcellent work! I love my new flat ❤️
Agent replied · 24 October 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
Trusted Agent profile · Dorset and Hampshire
Verified
Austin and Wyatt estate agents in Poole, Bournemouth, Christchurch and Poole, Bournemouth and 2 more
★★★★★
1,796 reviews across 11 offices and 3 platforms
Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,796 reviews on three platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...Read the review from sellers
Buyers1 review
Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Read the review from buyers
Our offices
Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.
- Austin and Wyatt Poole (15 Adastral Square)15 Adastral Square, Canford Heath, BH17 8SA265 reviews · 264 on Google (5.0)9 in the last 90 days
- Austin & Wyatt Canford Heath15 Adastral Square Canford Heath, Poole, BH17 8SA, BH17 8SA243 reviews · 239 on Google (5.0)14 in the last 90 days
- Austin and Wyatt Bournemouth113 Old Christchurch Road, BH1 1EP241 reviews · 241 on Google (4.5)15 in the last 90 days
- Austin & Wyatt Bournemouth Sales113 Old Christchurch Road, Bournemouth, BH1 1EP, BH1 1EP237 reviews · 233 on Google (4.6)18 in the last 90 days
- Austin and Wyatt Southampton (26 London Road)26 London Road, Southampton, SO15 2SE154 reviews · 150 on Google (4.3)7 in the last 90 days
- Austin & Wyatt Southampton Sales26 London Road, Southampton, SO15 2SE, SO15 2SE152 reviews · 148 on Google (4.3)7 in the last 90 days
- Austin & Wyatt Lyndhurst SalesVolunteer House 37 High Street, Lyndhurst, SO43 7BE, SO43 7BE150 reviews · 146 on Google (4.8)9 in the last 90 days
- Austin and Wyatt Lyndhurst (Volunteer House)Volunteer House, 37 High Street, SO43 7BG149 reviews · 145 on Google (4.8)9 in the last 90 days
- Austin and Wyatt Poole (20 Station Road)20 Station Road, Parkstone, BH14 8UB142 reviews · 138 on Google (4.9)5 in the last 90 days
- Austin & Wyatt Lower Parkstone Sales20 Station Road, Parkstone, Poole, BH14 8UB, BH14 8UB139 reviews · 135 on Google (4.9)5 in the last 90 days
- Austin and Wyatt Southampton (19 Middle Road)19 Middle Road, Park Gate, SO31 7GH1 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 1,786 reviews on Google only. Show every review
Google5/5
GoogleFriendly agents, efficient and made the whole renting process much easier.
Agent replied · 24 October 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally great service. Love the moving in package too.
Agent replied · 24 October 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery friendly, prompt and professional service from the team. Nice tea as well.
Agent replied · 24 October 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleTia Vincent and Anna tubbs amazing work girls best experience I’ve ever had!
Agent replied · 24 October 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
4/5
GoogleTia was very good helped me with everything and was very patient all round lovely in general would recommend!
Agent replied · 24 October 2024
Thank you for your brilliant review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleA very human experience with kind people who understand what hurdles there can be finding a rental property. Thanks very much.
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleTia was so helpful throughout the renting process. Would definitely recommend A&W
Agent replied · 24 October 2024
Thanks for your great 5* review! - Best wishes, Scott @ Customer Care
5/5
GoogleRecently completed and Austin & Wyatt were brilliant, constant communication from Nathan throughout. I would definitely recommend to friends and family .
Agent replied · 24 October 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service from Anna and Tia from the Austin & Wyatt Team in Bournemouth My flat was being remortgaged and needed urgent decoration in readiness for valuation and re-marketing for new tenants In the space of a 2-4 weeks the flat was fully redecorated and re-carpeted with new tenants found and moved in Following that - the property valuation and remortgage completed and fell like dominoes!
5/5
GoogleIt has been an absolute pleasure working with Charlotte. She worked tirelessly and diligently throughout to ensure this challenging sale completed successfully. Thank you!
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat communication and service in helping us rent a flat, they always kept us up to date with any updates and the process was stress free and fast. Would like to especially thank Kayleigh Booker.
5/5
GoogleAmazing help purchasing my first flat especially Nick in the Bournemouth team. So patient with the endless questions! Thank you
Agent replied · 24 October 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleKayleigh from A&W was really helpful and supportive to us in finding a home. She was quick to answer queries and help us out with humour and charm.
Agent replied · 24 October 2024
Thank you Mark for your kind words and 5* review! - Best wishes, Scott @ Customer Care.
5/5
GoogleGreat experience! Which was nice because we was messed about by another Letting Agent. Tia was always there to help from start to finish and made sure we understood everything. Would highly recommend letting through A&W
Agent replied · 24 October 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic . Would not even consider using another agent ! Don’t be fooled into saving a few pounds with a lesser company . Trust me you will not find a better company and you will end up with more money and with all the back up from professional enthusiastic staff . My thanks to both Charlotte and Nick . They worked so hard for me .
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAnna and the team have been managing my rental properties for many years now and have done so both personally and professionally. I would certainly recommend Austin & Wyatt for property lettings.
Agent replied · 24 October 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleSuccessful quick sale with excellent service from Austin Wyatt. Particularly recommend Charlotte Martin for her professionalism and communication and a thank you to everyone at Bournemouth for their assistance throughout the process.
5/5
GoogleI definitely recommend using Austin Wyatt in Bournemouth to sell your house for you, especially now Charlotte Martin is the branch Manager, she is the best I've ever come across, I really can't sing her praises enough, she's there for you all the way and will go the extra mile to get things done. The only negative thing I will say is, choose your own conveyancer, don't go with the Austin Wyatt Countrywide Conveyancing Connect because they pass you on to a third party and this can make your conveyancing experience very stressful, especially if the third party is Convey Law.
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI wanted to recommend Austin Wyatt, to anyone looking to rent a property in the Bournemouth area. Kayleigh Booker handled all aspects of the rental with such professionalism & efficiency. She was able to arrange for all the necessary inspections & certifications, which made the whole process very simple. She was also able to generate multiple enquiries & interest in my property that allowed us to choose the right tennants. A really excellent service & I wouldn’t hesitate to recommend Kayleigh.
Agent replied · 24 October 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleCannot recommend Austin and Wyatt enough, from start to finish Tilly was super professional and helpful. Made relocating from Oxford to Bournemouth an absolute breeze. This is an agents you can trust 100% and will be returning if I need to rent again in future 😊 …
Agent replied · 24 October 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been dealing with Austin & Wyatt in Bournemouth for several years now. Overall there is great team effort! More recently I have been dealing with Kayleigh who has demonstrated that nothing is too much trouble. Much appreciated the professional approach and attitude.
Agent replied · 24 October 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI strongly recomend this agency, I was a little stressed the day before the move as expected but with their help alongside, after the move everything was set up, bills readressed and all good to go. Also got a little surprise, a box with some goodies as a warm welcome to the new home. Thank You!
Agent replied · 24 October 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
GoogleGone from being really helpful and lovely to unhelpful and uncaring overnight. I signed a contract for my flat tenancy renewal back in February but they failed to tell me that my landlord had not signed and returned the contract so I was blissfully unaware that my home was a risk. I was advised my home is for sale last week after renewing various utilities for another year that I will still be liable for when I leave. In panic mode I put a holding deposit on another property without really thinking it through and put under pressure to move quickly. I have pulled out of the new rental but disgusted when they refused to refund my money despite their mistake in not passing on information. I have religiously paid my rent on time despite being made redundant over covid and feel this is a pretty unethical and unpleasant way to treat a good tenant. All in all their mistake has cost me a fortune and I wont use them again. Started out so good but beware when they make a mistake they wash their hands of you. Update…. Reduced my rating even less stars when I saw the unsatisfactory and bias response I got from the shower of complete unprofessionals. They aren’t interested in dealing with their mistake and are totally ignoring my very valid and proven issues. Won’t be using them again and I suggest others don’t, times are hard spend your money with companies who excel in customer service and want to look after you, with competition for business as it is use those companies who want to do a good job and who care about their customer and doing the right thing, it’s so important in this financial climate to go to companies who are prepared to work for your business and go the extra mile… which is certainly not this lot!
Agent replied · 24 October 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.
ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.
ESTAS awards by year, 2019 to 2022
2022 1 Gold and 1 Best in County ESTAS 2022 winners
- GoldESTAS 2022: Sales, South West (Corn, Dev, Dor)Austin & Wyatt Canford Heath
- Best in County (1)ESTAS 2022
- Dorset: Sales, Austin & Wyatt Canford Heath
2021 1 Silver and 1 Best in County ESTAS 2021 winners
- SilverESTAS 2021: Sales, South West (Corn, Dev, Dor)Austin & Wyatt Canford Heath
- Best in County (1)ESTAS 2021
- Dorset: Sales, Austin & Wyatt Canford Heath
2019 1 Bronze ESTAS 2019 winners
- BronzeESTAS 2019: Sales, Southern (Hampshire, Wiltshire)Austin & Wyatt Lyndhurst Sales
Source: ESTAS winners lists, as published, linked by year.
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Questions about Austin and Wyatt
Which Austin and Wyatt office has the most reviews?
Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.
Where are the Austin and Wyatt offices?
The 11 Austin and Wyatt offices, by town:
- Austin & Wyatt Bournemouth Sales: 113 Old Christchurch Road, Bournemouth, BH1 1EP, Bournemouth, Christchurch and Poole, BH1 1EP
- Austin & Wyatt Canford Heath: 15 Adastral Square Canford Heath, Poole, BH17 8SA, Bournemouth, Christchurch and Poole, BH17 8SA
- Austin & Wyatt Lower Parkstone Sales: 20 Station Road, Parkstone, Poole, BH14 8UB, Bournemouth, Christchurch and Poole, BH14 8UB
- Austin & Wyatt Lyndhurst Sales: Volunteer House 37 High Street, Lyndhurst, SO43 7BE, SO43 7BE
- Austin & Wyatt Southampton Sales: 26 London Road, Southampton, SO15 2SE, SO15 2SE
- Bournemouth: 113 Old Christchurch Road, Bournemouth, BH1 1EP
- Lyndhurst (Volunteer House): Volunteer House, 37 High Street, Lyndhurst, SO43 7BG
- Poole (15 Adastral Square): 15 Adastral Square, Canford Heath, Poole, Dorset, BH17 8SA
- Poole (20 Station Road): 20 Station Road, Parkstone, Poole, BH14 8UB
- Southampton (19 Middle Road): 19 Middle Road, Park Gate, Southampton, Hampshire, SO31 7GH
- Southampton (26 London Road): 26 London Road, Southampton, SO15 2SE
Has Austin and Wyatt won any awards?
Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.
