5/5
GoogleRating only, no written review.
Agent replied · 16 June 2024
Thank you Luca!
Trusted Agent profile · Dorset and Hampshire
Verified
Austin and Wyatt estate agents in Poole, Bournemouth, Christchurch and Poole, Bournemouth and 2 more
★★★★★
1,796 reviews across 11 offices and 3 platforms
Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,796 reviews on three platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...Read the review from sellers
Buyers1 review
Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Read the review from buyers
Our offices
Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.
- Austin and Wyatt Poole (15 Adastral Square)15 Adastral Square, Canford Heath, BH17 8SA265 reviews · 264 on Google (5.0)9 in the last 90 days
- Austin & Wyatt Canford Heath15 Adastral Square Canford Heath, Poole, BH17 8SA, BH17 8SA243 reviews · 239 on Google (5.0)14 in the last 90 days
- Austin and Wyatt Bournemouth113 Old Christchurch Road, BH1 1EP241 reviews · 241 on Google (4.5)15 in the last 90 days
- Austin & Wyatt Bournemouth Sales113 Old Christchurch Road, Bournemouth, BH1 1EP, BH1 1EP237 reviews · 233 on Google (4.6)18 in the last 90 days
- Austin and Wyatt Southampton (26 London Road)26 London Road, Southampton, SO15 2SE154 reviews · 150 on Google (4.3)7 in the last 90 days
- Austin & Wyatt Southampton Sales26 London Road, Southampton, SO15 2SE, SO15 2SE152 reviews · 148 on Google (4.3)7 in the last 90 days
- Austin & Wyatt Lyndhurst SalesVolunteer House 37 High Street, Lyndhurst, SO43 7BE, SO43 7BE150 reviews · 146 on Google (4.8)9 in the last 90 days
- Austin and Wyatt Lyndhurst (Volunteer House)Volunteer House, 37 High Street, SO43 7BG149 reviews · 145 on Google (4.8)9 in the last 90 days
- Austin and Wyatt Poole (20 Station Road)20 Station Road, Parkstone, BH14 8UB142 reviews · 138 on Google (4.9)5 in the last 90 days
- Austin & Wyatt Lower Parkstone Sales20 Station Road, Parkstone, Poole, BH14 8UB, BH14 8UB139 reviews · 135 on Google (4.9)5 in the last 90 days
- Austin and Wyatt Southampton (19 Middle Road)19 Middle Road, Park Gate, SO31 7GH1 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 1,786 reviews on Google only. Show every review
Google5/5
GoogleThe A&W rental team have always been available when needed and they have performed very timely and professionally over the last 5 years managing my rental properties to ensure maximum occupancy and revenues Thank you A&W
Agent replied · 16 June 2024
Thank you Martin for such kind comments and your 5* review! - Best wishes, Scott @ Customer Care
5/5
GoogleHad a bad start with Linda lush then the manager. False promises but giving nothing to backup. But lucky for us Lainey was there to pick up the pieces her enthusiasm communication and commitment to sell made us stay. Her experience shone through. We spoke weekly and she restored our faith in Austin Wyatt . 18 months later sold! Thankful for everyone involved AJ too but mostly Lainey she knows her stuff . Go lainey THANK YOU
Agent replied · 16 June 2024
Debbie Maloney thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleWe recently rented a property in basset using Austin and Wyatt. Jade was our letting co ordinator she was brilliant very helpful and answered any queries we had as well as keeping us up to date through out the process. Will definitely look to use Austin and Wyatt in the future!
Agent replied · 16 June 2024
Thank you for your thoughtful 5* review Hajra! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
GoogleAsked for valuation which was speedily done. Was not prepared for what followed! Advised them I would be looking to put property on marked May 2024 - 6mths away and would contact them nearer the time. Ever since I have received 'hard sell' communications and pestering in multiple media forms. Communication between employees non existent. In exaberation I sent another email which this time expressed my frustration with their company. Will never use them!
Agent replied · 24 October 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
GoogleAsked for valuation which was speedily done. Was not prepared for what followed! Advised them I would be looking to put property on marked May 2024 - 6mths away and would contact them nearer the time. Ever since I have received 'hard sell' communications and pestering in multiple media forms. Communication between employees non existent. In exaberation I sent another email which this time expressed my frustration with their company. Will never use them!
Agent replied · 24 August 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Agent replied · 22 October 2024
Mariana Gerardo thank you for your 5* review.
5/5
GoogleA&W worked really hard to keep our sale moving along, the price they estimated for our property was consistent with what we got and they kept us informed of what was happening up and down the chain.
Agent replied · 27 August 2024
Thank you for leaving us your superb 5* review Scott. Best wishes, Lucy, Customer Relations.
5/5
GoogleRebecca and the team showed a professionalism throughout my dealings with them. Rebecca was proactive culminating in a sale. Her positivity was so appreciated but above all, her kindness in what was a stressful time was really lovely. Thank you.
Agent replied · 24 October 2024
Many thanks Jane for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic People. Wonderful Service. Everything went smoothly. Super happy with the new home. Highly recommend this team for your house rentals or purchases!
Agent replied · 24 October 2024
Thank you for taking the time to leave us your 5* review and recommendation Fox Vava Voom Entertainment! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleA&W worked really hard to keep our sale moving along, the price they estimated for our property was consistent with what we got and they kept us informed of what was happening up and down the chain.
Agent replied · 24 October 2024
Thank you for leaving us your superb 5* review Scott. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic People. Wonderful Service. Everything went smoothly. Super happy with the new home. Highly recommend this team for your house rentals or purchases!
Agent replied · 24 August 2024
Thank you for taking the time to leave us your 5* review and recommendation Fox Vava Voom Entertainment! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleRebecca and the team showed a professionalism throughout my dealings with them. Rebecca was proactive culminating in a sale. Her positivity was so appreciated but above all, her kindness in what was a stressful time was really lovely. Thank you.
Agent replied · 24 August 2024
Many thanks Jane for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a bad start with Linda lush then the manager. False promises but giving nothing to backup. But lucky for us Lainey was there to pick up the pieces her enthusiasm communication and commitment to sell made us stay. Her experience shone through. We spoke weekly and she restored our faith in Austin Wyatt . 18 months later sold! Thankful for everyone involved AJ too but mostly Lainey she knows her stuff . Go lainey THANK YOU
Agent replied · 22 October 2024
Debbie Maloney thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleWe recently rented a property in basset using Austin and Wyatt. Jade was our letting co ordinator she was brilliant very helpful and answered any queries we had as well as keeping us up to date through out the process. Will definitely look to use Austin and Wyatt in the future!
Agent replied · 22 October 2024
Thank you for your thoughtful 5* review Hajra! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleAustin and Wyatt Canford Heath- Fantastic estate agent, very professional, attentive, prompt and approachable. Kyle was absolute super star - helped me buy my dream home. He made it all possible, he was very responsive and patient! Highly recommend the whole team at Canford Heath :)))
Agent replied · 27 August 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAfter being let down by so many people Austin and Wyatt have gone above and beyond to help me in every way and I am so grateful for all the hard work they put in!
Agent replied · 24 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleContinues to be a great service from Andy and the team, quick to bring prospective tenants in, robust vetting process and clear communications throughout. Thanks Andy & team at Austin & Wyatt!
Agent replied · 24 October 2024
Thanks for the excellent 5* review D R! Best wishes, Lucy, Customer Relations.
5/5
GoogleAustin and Wyatt Canford Heath- Fantastic estate agent, very professional, attentive, prompt and approachable. Kyle was absolute super star - helped me buy my dream home. He made it all possible, he was very responsive and patient! Highly recommend the whole team at Canford Heath :)))
Agent replied · 24 October 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAfter being let down by so many people Austin and Wyatt have gone above and beyond to help me in every way and I am so grateful for all the hard work they put in!
Agent replied · 24 August 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleContinues to be a great service from Andy and the team, quick to bring prospective tenants in, robust vetting process and clear communications throughout. Thanks Andy & team at Austin & Wyatt!
Agent replied · 24 August 2024
Thanks for the excellent 5* review D R! Best wishes, Lucy, Customer Relations.
5/5
GoogleThe whole team are courteous, very helpful and do their utmost to provide an excellent service.
Agent replied · 27 August 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAbsolutely fantastic experience using Austin @ Wyatt. Arron and Kyle were spot on. Noting was to much hassle 10/10 Thankyou.
Agent replied · 27 August 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleKyle helped my family through a very tricky sale. His quick thinking meant our sale finally completed just before the solicitors closed for Christmas and our purchaser had a home for Christmas. Thank you Kyle for all your hard work.
Agent replied · 27 August 2024
Hi Carlie! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.
ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.
ESTAS awards by year, 2019 to 2022
2022 1 Gold and 1 Best in County ESTAS 2022 winners
- GoldESTAS 2022: Sales, South West (Corn, Dev, Dor)Austin & Wyatt Canford Heath
- Best in County (1)ESTAS 2022
- Dorset: Sales, Austin & Wyatt Canford Heath
2021 1 Silver and 1 Best in County ESTAS 2021 winners
- SilverESTAS 2021: Sales, South West (Corn, Dev, Dor)Austin & Wyatt Canford Heath
- Best in County (1)ESTAS 2021
- Dorset: Sales, Austin & Wyatt Canford Heath
2019 1 Bronze ESTAS 2019 winners
- BronzeESTAS 2019: Sales, Southern (Hampshire, Wiltshire)Austin & Wyatt Lyndhurst Sales
Source: ESTAS winners lists, as published, linked by year.
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Questions about Austin and Wyatt
Which Austin and Wyatt office has the most reviews?
Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.
Where are the Austin and Wyatt offices?
The 11 Austin and Wyatt offices, by town:
- Austin & Wyatt Bournemouth Sales: 113 Old Christchurch Road, Bournemouth, BH1 1EP, Bournemouth, Christchurch and Poole, BH1 1EP
- Austin & Wyatt Canford Heath: 15 Adastral Square Canford Heath, Poole, BH17 8SA, Bournemouth, Christchurch and Poole, BH17 8SA
- Austin & Wyatt Lower Parkstone Sales: 20 Station Road, Parkstone, Poole, BH14 8UB, Bournemouth, Christchurch and Poole, BH14 8UB
- Austin & Wyatt Lyndhurst Sales: Volunteer House 37 High Street, Lyndhurst, SO43 7BE, SO43 7BE
- Austin & Wyatt Southampton Sales: 26 London Road, Southampton, SO15 2SE, SO15 2SE
- Bournemouth: 113 Old Christchurch Road, Bournemouth, BH1 1EP
- Lyndhurst (Volunteer House): Volunteer House, 37 High Street, Lyndhurst, SO43 7BG
- Poole (15 Adastral Square): 15 Adastral Square, Canford Heath, Poole, Dorset, BH17 8SA
- Poole (20 Station Road): 20 Station Road, Parkstone, Poole, BH14 8UB
- Southampton (19 Middle Road): 19 Middle Road, Park Gate, Southampton, Hampshire, SO31 7GH
- Southampton (26 London Road): 26 London Road, Southampton, SO15 2SE
Has Austin and Wyatt won any awards?
Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.
