Trusted Agent profile · Dorset and Hampshire
Verified
★★★★★
1,796 reviews across 11 offices and 3 platforms
Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,796 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...Read the review from sellers
Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Read the review from buyers
Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.
Showing 1,786 reviews on Google only. Show every review
5/5
GoogleI have brought through and let using Austin & Wyatt numerous times for a few years now. The service I have received has been excellent every time, especially Tia and Charlotte. Highly recommend!
Oliver many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAll the staff at the Bournemouth branch were extremely helpful. Excellent communication and updates . Really was a good experience . Special thanks to Andy the Branch Manager and Nikki who were always there to help.Would highly recommend anyone looking to rent or buy in the area. :)
Thank you for your thoughtful 5* review and recommendation Kirsten! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was looking for a property and it was made very easy due to the the team being extremely helpful and knowledgeable.
Jody many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service! Thank you Jade for making the move in to my new address smooth and hassle-free.
Kirti, many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe lettings team at Austin & Wyatt always provide us with the highest level of service. Katherine, Jade and Natasha are a pleasure to deal with and I would very much recommend them to anyone for lettings purposes.
Many thanks Jonathan for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service selling my home with the team at Austin and Wyatt. I dealt with Marcus, Ben, Kyle, and also Chris in the mortgage department, and all of them went above and beyond for us for our sale. Very knowledgeable in their field and in the local area, and nothing is ever too much trouble. Would strongly recommend to anyone hoping to buy or sell in Canford Heath.
Thank you for the glowing review, Stephen! We're thrilled to hear that Marcus, Ben, Kyle, and Chris provided you with excellent service and went above and beyond for your sale. We appreciate your recommendation and are delighted to have been able to assist you with selling your home in Canford Heath. Kind regards, Lucy, Customer Relations.
5/5
GoogleWould highly recommend the team at Austin & Wyatt. Kyle (manager) and his team are so friendly and helpful. Selling our late mums property was made easier due to the caring nature shown by the team throughout the process. We were kept informed and updated at every step, but it never felt like you were just another customer. Nothing was too much for them . Thank you so much.
Dear Amelia, thank you for your kind words and for recommending our team at Austin & Wyatt. We are glad to hear that Kyle and the team provided you with a caring and informative experience during the process of selling your late mum's property. We strive to make each client feel valued and supported throughout the journey. Thank you for choosing us to assist you.
5/5
GoogleSecured a property through Austin & Wyatt and Andy Hill could not have been more helpful. Process was smooth and no hassle. Highly recommended.
Many thanks Laura for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service selling my home with the team at Austin and Wyatt. I dealt with Marcus, Ben, Kyle, and also Chris in the mortgage department, and all of them went above and beyond for us for our sale. Very knowledgeable in their field and in the local area, and nothing is ever too much trouble. Would strongly recommend to anyone hoping to buy or sell in Canford Heath.
Thank you for the glowing review, Stephen! We're thrilled to hear that Marcus, Ben, Kyle, and Chris provided you with excellent service and went above and beyond for your sale. We appreciate your recommendation and are delighted to have been able to assist you with selling your home in Canford Heath. Kind regards, Lucy, Customer Relations.
5/5
GoogleWould highly recommend the team at Austin & Wyatt. Kyle (manager) and his team are so friendly and helpful. Selling our late mums property was made easier due to the caring nature shown by the team throughout the process. We were kept informed and updated at every step, but it never felt like you were just another customer. Nothing was too much for them . Thank you so much.
Dear Amelia, thank you for your kind words and for recommending our team at Austin & Wyatt. We are glad to hear that Kyle and the team provided you with a caring and informative experience during the process of selling your late mum's property. We strive to make each client feel valued and supported throughout the journey. Thank you for choosing us to assist you.
5/5
GoogleSecured a property through Austin & Wyatt and Andy Hill could not have been more helpful. Process was smooth and no hassle. Highly recommended.
Many thanks Laura for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you Luca!
5/5
GoogleThe A&W rental team have always been available when needed and they have performed very timely and professionally over the last 5 years managing my rental properties to ensure maximum occupancy and revenues Thank you A&W
Thank you Martin for such kind comments and your 5* review! - Best wishes, Scott @ Customer Care
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review.
5/5
GoogleFrom the first viewing with Ryan, We were pleased How professional he was. All pleased so far. Thank you
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
4/5
GoogleIn spite of the most difficult vendor ever Ms. Cunliffe persisted over the many months the purchase took remaining positive. Always helpful and cheerful
Thank you for taking the time to leave us your review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GooglePositive experience working with Gobind through selling our flat . Very efficient ,excellent communication skills all the way through. Highly recommended
Many thanks for your outstanding 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust wanted to say a massive thank you to Gobin at london road branch for helping us sell our flat. Always eager to help, very friendly and makes you feel welcome. Also shout out to Lainie-Mae for communicating with me regards the solicitors and thank you for all your help and support. We will sure to use you guys again when we purchase our next property. 😊🙏😊
Thanks for the wonderful 5* review and thank you for your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleBeen dealing with Natasha in the lettings team. Really happy with the service she has provided to me. Makes such a difference dealing with someone who actually knows what they are talking about. Now use Austin and Wyatt for my whole portfolio, no complaints from me
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were very pleased with Austin & Wyatt. They came on as dual agents after another agent failed to sell the property. Gobind, Ryan & team made a very quick sale at a good price. They kept us informed at all times and made the experience very easy. We can't praise them enough!
Brilliant to read your kind comments and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
5/5
GoogleI don't usually leave reviews, but this time it wouldn't be fair not to. Recently had an in-person property valuation done by Gobind, and the service was absolutely incredible! Although I wasn't even in a position to sell the property, he still took the time to help me ascertain its current value for which I am highly grateful. The conversation I had with Gobind and his fellow colleague AJ was very helpful and informative, and I can honestly say they've gone above and beyond. For anyone looking for a property valuation or even to buy/sell property, Austin and Wyatt would be your best shot by far, as I can guarantee you won't receive the same level of service anywhere else but here. Many thanks again to Gobind and his team, and I look forward to catching up with them soon!
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe recently entrusted our property to Austin & Wyatt for letting purposes and couldn't be more pleased with the exceptional service they provided. From the initial consultation to the final signing of the lease agreement, Jade West exhibited professionalism and expertise that surpassed our expectations. Their thorough understanding of the market allowed us to set a competitive rental price that attracted numerous potential tenants. The letting agent took charge of the entire process, from marketing the property effectively to conducting viewings promptly. Their attention to detail in showcasing the property's unique features and amenities ensured that it stood out among other listings in the area. Communication was outstanding throughout the process. We were kept informed at every stage, receiving regular updates on viewings and prospective tenants. Their prompt responses to our queries and concerns were highly appreciated, fostering a sense of confidence and trust in their abilities. Moreover, their proficiency in vetting potential tenants was impressive. They conducted comprehensive background checks, ensuring that the selected tenant met our criteria and would be a responsible occupant of our property. The efficiency in handling the paperwork and lease agreements was commendable. They guided both us and the tenant through the process, making it seamless and hassle-free for all parties involved. Overall, our experience with Jade was outstanding. Their professionalism, attention to detail, and dedication to providing a top-notch service made the entire letting process stress-free and successful. We highly recommend Austin & Wyatt to any landlord seeking a reliable and proficient letting agency. Their commitment to excellence truly sets them apart, and we will undoubtedly continue to entrust our property to them in the future.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Mariana Gerardo thank you for your 5* review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.
ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.
ESTAS awards by year, 2019 to 20222022 1 Gold and 1 Best in County ESTAS 2022 winners
2021 1 Silver and 1 Best in County ESTAS 2021 winners
2019 1 Bronze ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
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Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.
The 11 Austin and Wyatt offices, by town:
Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.
