Trusted Agent profile · Dorset and Hampshire
Verified
★★★★★
1,769 reviews across 11 offices and 3 platforms
Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,769 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...Read the review from sellers
Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Read the review from buyers
Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.
Showing 1,760 reviews on Google only. Show every review
5/5
GoogleThe best experience with an estate agent! After being messed around at the last minute by a different estate agent, I enquired with Austin Wyatt who were attentive and transparent. Within a few days the letting was secured, references complete and everything in order. Highly recommended.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleAustin & Wyatt have been amazing at helping me find somewhere to rent. Working part time as a single mum has meant finding a landlord to take me in my situation has been difficult - but the team were so helpful, especially Yvonne, who tenaciously put me forward to landlords and called me with new properties regularly. I felt like a priority and I felt valued as a tenant when other agents let me down. They always called me back when they said they would and they were patient and understanding. I couldn’t fault them. Highly recommend them!
Nikki Knight thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from these folks, especially Finely, always on time, prompt responses, clear communication and overall a very painless process.
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service from the team letting my flat. Highly recommend to anyone looking for a quick and hassle free service.
Thank you for the glowing review, Carla! We are thrilled to hear that you had a fantastic experience with our team. We appreciate your recommendation and look forward to assisting you or anyone you refer in the future.
5/5
GoogleI would recommend Austin & Wyatt for their great service, especially from Finley Davies ! He was always very professional, quick to respond to our inquiries, and very kind.
5/5
GoogleGreat staff - Finley was brilliant! Very helpful and got us sorted promptly into a flat - made a very stressful situation much easier!
Thank you for leaving us your superb 5* review Beth. Best wishes, Lucy, Customer Relations.
5/5
GoogleFin has been very polite and dedicated in finding us a tenant and good at his job. Fin and Yvonne are both great assets to the company
Thank you for recognizing Fin and Yvonne's dedication to finding you a tenant. We are thrilled to hear about your positive experience with our team at Austin & Wyatt Sales and Letting Agents Lower Parkstone.
5/5
GoogleAmazing service, Fin could not have helped us more with everything. He is an absolute star who patiently answered all of our questions in full detail. Highly recommend to anyone looking to rent through Austin & Wyatt.
Thank you for your 5* review and recommendation Marley. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleFinley was an absolute star when it came to all things renting. From supporting us with paperwork, answering last-minute questions, to even helping assemble a new bed in the property, he made the entire process incredibly easy. As two newer renters, we were treated with the utmost respect and care, just like any other client. We couldn’t recommend Austin & Wyatt and Finley more highly!
Thank you Hannah for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience with Austin & Wyatt. Finley was extra charming and really helpful. He made the process very seamless and easy as well as making me laugh. They have a zero deposit scheme which can can opt for subject to successful referencing, that is excellent and really saved me paying a huge amount upfront. 5 stars from me!
Many thanks for your outstanding 5* review and your generous comments Natasha. Best wishes, Lucy, Customer Relations.
5/5
GoogleFinley was absolutely fantastic in helping us find and move into our new flat. He made the whole process super easy and quick, with great communication throughout. Nothing was ever too much trouble, and he really listened to what we needed. We've honestly never had such a smooth moving experience before! Thank you so much!!
We're thrilled to hear that Finley made your moving experience smooth and stress-free. We appreciate your feedback and are delighted that you found the perfect flat with us Bila. Kind regards, Lucy, Customer Relations.
5/5
GoogleHaving not moved for forty years the thought of moving was quite daunting. Kyle Nichols of Austin and Wyatt was exceptional from start to finish. He kept me updated and provided assistance and advise at every point of the procedure. I would highly recommend him to anyone thinking of moving.
Thank you Judith for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleVery professional and helpful throughout my house purchase.
Thanks Daniel for your amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleKyle and his team are exceptional...pro-active and very professional, kept us informed at every step of our sale. Would highly recommend them.
Thank you for taking the time to leave us this great 5* review and recommendation Paul. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently had the pleasure of dealing with the team at Austin and Wyatt and I couldn't be more satisfied with the service I received. From the beginning, they were incredibly proactive in helping me find the perfect property. They listened carefully to my needs and preferences, ensuring they only showed me properties that met my criteria. Their knowledge of the market and attention to detail were impressive, making the search process efficient and stress-free. Once we found the right property, Kyle took over and was an absolute star throughout the sales process. His communication was outstanding; I was kept informed every step of the way, with regular updates and prompt responses to any queries I had. This transparency and dedication to keeping me in the loop made the entire experience much smoother and more enjoyable. What really stood out was the proactive approach taken by both Ben and Kyle. They anticipated potential issues and addressed them before they became problems, ensuring a seamless transaction. Their professionalism and commitment to providing excellent service were evident at every stage. I highly recommend Ben, Kyle and the team at Austin and Wyatt. Their exceptional service, proactive approach, and superb communication made buying a property a positive and hassle-free experience. Thank you for your hard work and dedication!
Hi Katie, thank you for sharing your positive experience with us. We are delighted to hear that Ben, Kyle, and the team provided you with exceptional service and made your property buying journey smooth and enjoyable. Your kind words are truly appreciated. Kind regards, Lucy, Customer Relations.
5/5
Google2020: Kyle has been great helping me buy my first home - there were many delays with it, being a new build - not Kyle's fault - but helped me through it and was happy to answer any questions I had very quickly. Thanks Kyle :) 2024: The team at Austin & Wyatt have been great - I recently sold my first home with them to move onto a new home and the whole team were very helpful. The guys kept me informed after every viewing with feedback etc. and Kyle was always on hand and kept things moving with the onward chain/estate agent and solicitors. Thanks all!
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
5/5
GoogleExcellent customer service, quick to answer any questions. First rate service highly recommended.
Many thanks for your fantastic 5* review and recommendation Chris. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was renting the property recently by Austin&wyatt, and Eleanor has been amazing, great communication, very professional, thank you so much
Thank you for your amazing 5* review Hersh! We're thrilled to hear that Eleanor provided you with great communication and professionalism during your rental process. Best regards, Lucy, Customer Relations Team
4/5
GoogleThe move has gone smoothly and everyone was very precise and helpful....thank you
Many thanks Amanda Smart for the great review. Kind regards, Lucy, Customer Relations.
4/5
GoogleA friendly and efficient service, thank you Eleanor.
Hi Sally, thank you for your kind words about Eleanor's service. We're delighted to hear that you found our team friendly and efficient. Kind regards, Lucy, Customer Relations.
5/5
GoogleCouldn't be happier with the service from Austin & Wyatt - friendly, efficient and helpful, and will happily deal with them again in future.
Many thanks Elle Hammond for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery friendly and professional. I always knew what the position was and a couple of the issues were dealt with without any fuss. Eleanor, my contact, deserves special mention.
Shaun Hayes thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe rented through Austin Wyatt, they were professional and efficient throughout the whole process
Tracy, many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent, informative, helpful and kind. A very professional firm Thanks to Eleanor and all her colleagues. Highly recommended.
Hi Nigel, thank you for your kind words and for recognizing Eleanor and our team's professionalism. We are delighted to hear about your positive experience with us. Should you need any further assistance, feel free to reach out. Thank you for recommending us!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.
ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.
ESTAS awards by year, 2019 to 20222022 1 Gold and 1 Best in County ESTAS 2022 winners
2021 1 Silver and 1 Best in County ESTAS 2021 winners
2019 1 Bronze ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
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Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.
The 11 Austin and Wyatt offices, by town:
Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.
