Trusted Agent profile · Dorset and Hampshire
Verified
★★★★★
1,769 reviews across 11 offices and 3 platforms
Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,769 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...Read the review from sellers
Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Read the review from buyers
Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.
Showing 1,760 reviews on Google only. Show every review
5/5
GoogleExcellent lettings staff from Anna, Tia, Ella and Nicola. Provided excellent service for renting my property. Outstanding Team effort and made it seamless for me.
Many thanks for your fantastic 5* review Mitesh. I will of course pass on your kind hearted words to our Bournemouth branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleTia, thank you for all your help, much appreciated. We are so happy in the new property 5*.
Many thanks for your marvellous 5* review Katy. Best wishes, Lucy, Customer Relations.
5/5
GoogleWould like to say a big thanks to whole team they have bent over backwards to help my family and i find a property would highly recommend them 😁👍 …
Thank you John for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleOur experience with Austin & Wyatt was excellent. Ella’s support stood out, she managed everything with impressive speed and exceptional attention. The process was seamless from start to finish, making everything completely stress-free. We highly recommend their services to anyone looking for a reliable and professional letting agency.
Thank you for leaving us your superb 5* review and recommendation. Thank you Camila for your delightful comments. Best wishes, Lucy, Customer Relations.
4/5
GoogleMy flat is let out with Austin Wyatt and I feel that they are extremely professional and are very attentive and treat me with total respect. Well done Tia, Anna, Ella and Rachel! The only slight issue I have is that sometimes the agents are not always easy to get hold of on the phone due to how busy they are but always manage to get hold of someone eventually.
5/5
GoogleI’ve been satisfied so far with renting a property in Bournemouth. The process ran smoothly, Ella and her team have been very supportive
Thank you for taking the time to leave us your 5* review Leticia! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleCharlotte and her whole sales team are very proactive and excellent at keeping us informed at all stages of the sale. We got a lot of viewings and offers and secured an excellent sale very quickly.
Thank you Sue for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience working with Ella and the team from Austin and Wyatt. Would highly recommend this company when renting a property.
Thank you for your 5* review and recommendation NIck. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleI am a landlord and I have been extremely impressed by the professional approach taken by the team I have been dealing with (Ella, Anna and Tia). They are polite, very efficient and have kept me informed promptly at every stage in the process. I would have no hesitation in recommending them, both to landlords and tenants.
We're thrilled to hear that Ella, Anna, and Tia have provided you with such a professional and efficient service. Your recommendation and 5* review means a lot to us John. Best regards, Lucy, Customer Relations Team
5/5
GoogleAustin & Wyatt were fantastic. One of the best estate agents we have ever used Kept us updated of what was going on during our sale Would definitely recommend them And we got a nice little gift too Thank you ☺️
Hello Lyn, Thank you so much for your wonderful 5* review! We're thrilled to hear that you had such a positive experience with us and that you appreciated the updates and the little gift. Best regards, Lucy, Customer Relations Team
5/5
GoogleYou couldn't find a more professional and helpful sales and lettings agency. Ella has been so helpful and professional, I would highly recommend using Austin & Wyatt and would always be a pleasure to deal with them.
Thank you Scott for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
4/5
GoogleThe move has gone smoothly and everyone was very precise and helpful....thank you
Many thanks Amanda Smart for the great review. Kind regards, Lucy, Customer Relations.
4/5
GoogleA friendly and efficient service, thank you Eleanor.
Hi Sally, thank you for your kind words about Eleanor's service. We're delighted to hear that you found our team friendly and efficient. Kind regards, Lucy, Customer Relations.
5/5
GoogleCouldn't be happier with the service from Austin & Wyatt - friendly, efficient and helpful, and will happily deal with them again in future.
Many thanks Elle Hammond for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery friendly and professional. I always knew what the position was and a couple of the issues were dealt with without any fuss. Eleanor, my contact, deserves special mention.
Shaun Hayes thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe rented through Austin Wyatt, they were professional and efficient throughout the whole process
Tracy, many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent customer service, quick to answer any questions. First rate service highly recommended.
Many thanks for your fantastic 5* review and recommendation Chris. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent, informative, helpful and kind. A very professional firm Thanks to Eleanor and all her colleagues. Highly recommended.
Hi Nigel, thank you for your kind words and for recognizing Eleanor and our team's professionalism. We are delighted to hear about your positive experience with us. Should you need any further assistance, feel free to reach out. Thank you for recommending us!
5/5
GoogleRented through Austin and Wyatt in April this year and the whole process was made easy and stress free by Gem. All the staff I dealt with were helpful and informative.
Many thanks Tom Austin for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI was renting the property recently by Austin&wyatt, and Eleanor has been amazing, great communication, very professional, thank you so much
Thank you for your amazing 5* review Hersh! We're thrilled to hear that Eleanor provided you with great communication and professionalism during your rental process. Best regards, Lucy, Customer Relations Team
1/5
GoogleMichael was very helpful at the introduction. We chose A&W over three other local agents. However, things went drastically wrong after that. The photography (a 'professional' photographer in a tearing hurry) was very poor; lots of overexposure, and failed to actually capture the relevant features (eg stools chopped in half at breakfast bar, missed a feature wall, and had to be called back from the road for missing photos). When the Particulars were sent the photos were unsatisfactory. A&W said they would correct this, but when particulars were resent - they sent the same photos even though we had discussed and approved other photos for use - including some that we took ourselves, to supplement the poor ones. There appears to be little communication between the staff, and even less with the clients. As a result we decided not to continue with this agent having lost faith: if they couldn't even get the particulars right, what sort of service would they be able to provide further down the line? Would not recommend.
Hello Suze F, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI have let my house via Austin & Wyatt in February and must say, the whole process from start to the tenant moving in was so well organised and coordinated. No hassle from my side. All the staff were excellent and I would totally recommend Austin & Wyatt to let your property. One very happy customer.
Thanks for the wonderful 5* review and recommendation Graham Bowen! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have be speaking to Eleanor and she has been amazing, communication great. Everything about the apartment that was advertised was exactly what it was when viewing it. Overall great experience highly recommend.
Hi Grace, thank you for your kind words about Eleanor and our service. We are delighted to hear that your experience with us was great and that the apartment met your expectations. We appreciate your recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe were struggling to find somewhere to rent as the market is tough at the moment. When we registered with Eleanor at A+W Ringwood, her speedy replies and organised approach enabled us to rent the perfect flat. Thank you!
Thank you for taking the time to leave us this tremendous 5* review Violet. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.
ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.
ESTAS awards by year, 2019 to 20222022 1 Gold and 1 Best in County ESTAS 2022 winners
2021 1 Silver and 1 Best in County ESTAS 2021 winners
2019 1 Bronze ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
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Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.
The 11 Austin and Wyatt offices, by town:
Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.
