Trusted Agent profile · Dorset and Hampshire
Verified
★★★★★
1,769 reviews across 11 offices and 3 platforms
Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,769 reviews on three platforms, rated 4.7 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...Read the review from sellers
Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Read the review from buyers
Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.
ESTAS winners in three years, the group and its branches: 2022, 2021, 2019.
2022 1 Gold and 1 Best in County ESTAS 2022 winners
2021 1 Silver and 1 Best in County ESTAS 2021 winners
2019 1 Bronze ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
Showing 1,760 reviews on Google only. Show every review
5/5
GoogleSayde and Jamie were very helpful throughout the process of selling my property. The team were very friendly and professional!
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleExcellent team who made viewing and paperwork very smooth and seamless. Also gave a box of goodies on key handover. Keep up the great work! 👍 …
"Thank you for your kind review! We strive to provide exceptional service and we are thrilled to hear that your experience was smooth and enjoyable. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleTia, Sophie and Anna are absolutely amazing. They helped a lot to find a tenant as soon as the property became ready. 10 out of 10. Thank you very much to all of you. You are great team. Pepi
Thank you so much for your kind words, Pepi! We're thrilled to hear that our team, especially Tia, Sophie, and Anna, were able to help you find a tenant quickly and efficiently. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHarry was very helpful upon introductory phone call following an enquiry. Thanks for the great service.
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe had a fantastic experience working with Joe and Katherine at Austin & Wyatt. They took care of all the negotiations for our new house, making what is usually a stressful process feel incredibly smooth and easy. They were super helpful, highly communicative, and always ready to support us. We are so grateful for their help and highly recommend their services!
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
GoogleVery disappointing experience with the Southampton branch. My tenancy ended on 5 July 2026, and I am still waiting for the return of £1,615 of my deposit. On 21 July, Austin & Wyatt contacted me stating that they were waiting for the landlord's response regarding a potential deduction and that there was nothing further they could do until the landlord responded. I replied with the relevant information regarding the situation, but since then I have received no further response or update whatsoever. I understand that the landlord may need to respond, but I would expect the letting agent to actively follow up and make reasonable efforts to resolve the matter rather than simply leaving the tenant waiting indefinitely. It has now been 5 weeks with no meaningful progress or communication. I hope the branch will take this matter seriously and take appropriate action to resolve it.
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleAll staff were excellent throughout. Thank you to Malcolm and Jared for keeping us informed of progress. A big thank you to Sarah who went above and beyond to get our completion over line dealing with very difficult solicitors. Would definitely recommend. Thank for all your help.
Thank you for taking the time to leave us a review! We are thrilled to hear that our team, especially Malcolm, Jared, and Sarah, provided excellent service during your experience with us. We are happy to have helped make your completion a success. Thank you for choosing our business and for the recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMe and my partner are purchasing a property through Austin and Wyatt , Sarah has been absolutely amazing ! She has been in contact every day to update us , or there when we have any questions , we cannot thank her enough for all of her help
Thank you for your wonderful 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI have been viewing properties with multiple agents. When Jarad did a viewing for me, he was absolutely brilliant. I can't emphasize how polite, friendly and proactive he whilst viewing. He is an absolute credit to his company.
Thank you for your wonderful 5* review! We're so glad Jarad was able to provide excellent service during your property viewings. It's our goal to have a team of polite, friendly, and proactive agents, and we're proud to have Jarad as a credit to our company. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleExceptional service from all of them at the Canford Heath branch. Very professional, polite and attentive. I would always recommend them as my 1st choice in Estate Agents in tbe area. I wish them all the success that they deserve. Thanks for the sale guys.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleBrilliant experience purchasing our first home through Austin & Wyatt, who made everything as smooth and easy as possible. Excellent communication from Kyle during the whole process, who took into consideration that we are first time buyers and new to the process. No question was too much and he offered great advice. Would highly recommend!
"Thank you for trusting Austin & Wyatt for your first home purchase! Our top priority is making the process smooth & easy while providing excellent communication. We're thrilled that Kyle's help & advice made your experience brilliant. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleEveryone was very helpful and seemed to know exactly what type of home I wanted
Thank you for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleKyle and his team have been absolutely brilliant from start to finish, sometimes under difficult circumstances. Without hesitation, we would wholeheartedly recommend Austin & Wyatt to anyone contemplating selling their property. Definitely an exceptional service....
"Thank you so much for the kind words! It was our pleasure to assist you in selling your property and we are glad we could provide exceptional service. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had a fantastic experience working with Joe and Katherine at Austin & Wyatt. They took care of all the negotiations for our new house, making what is usually a stressful process feel incredibly smooth and easy. They were super helpful, highly communicative, and always ready to support us. We are so grateful for their help and highly recommend their services!
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
GoogleVery disappointing experience with the Southampton branch. My tenancy ended on 5 July 2026, and I am still waiting for the return of £1,615 of my deposit. On 21 July, Austin & Wyatt contacted me stating that they were waiting for the landlord's response regarding a potential deduction and that there was nothing further they could do until the landlord responded. I replied with the relevant information regarding the situation, but since then I have received no further response or update whatsoever. I understand that the landlord may need to respond, but I would expect the letting agent to actively follow up and make reasonable efforts to resolve the matter rather than simply leaving the tenant waiting indefinitely. It has now been 5 weeks with no meaningful progress or communication. I hope the branch will take this matter seriously and take appropriate action to resolve it.
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleBrilliant experience purchasing our first home through Austin & Wyatt, who made everything as smooth and easy as possible. Excellent communication from Kyle during the whole process, who took into consideration that we are first time buyers and new to the process. No question was too much and he offered great advice. Would highly recommend!
"Thank you for trusting Austin & Wyatt for your first home purchase! Our top priority is making the process smooth & easy while providing excellent communication. We're thrilled that Kyle's help & advice made your experience brilliant. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had such a smooth and pleasant experience with these guys. Especially with Lara who immediately made me feel comfortable and clear on the entire process. She even drove me round to view different properties! Thankyou Lara 🙏 …
Thank you for your kind words! We are thrilled to hear about your positive experience with Lara and our team. We strive to make the process as smooth and stress-free as possible. It was our pleasure to help you find your dream property. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had such a smooth and pleasant experience with these guys. Especially with Lara who immediately made me feel comfortable and clear on the entire process. She even drove me round to view different properties! Thankyou Lara 🙏 …
Thank you for your kind words! We are thrilled to hear about your positive experience with Lara and our team. We strive to make the process as smooth and stress-free as possible. It was our pleasure to help you find your dream property. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleShocked. Called me in the middle of a vets appointment collecting my dog from an op. I was called so that the call never ended. I was forced to answer infront of the vet in the middle of a stressful appointment. The issue was because I didn,t answer the 1st time, they immediately phoned again. I had no choice but to stop the vet what we were talking about and answer. Then she said she,d call again. My dogs consultation was invaded like a cold calling stalker harrassment call. I phoned back when in my car to tell them and all she could say your off our mailing list!!' No sorry for all the calls and disturbed interrupted or the delicate appointment she ruined! Distgusting for an Estate Agents, even cold call offices dont keep calling making you answer your own phone!! Unprofessional and rude. Never known an Agents like it. Didn,t even remember them anyway. There are professional ways to contact customers.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleJamie Manns is impressive in delivering friendly and individual-focused customer service. He presents properties and associated sale and purchase options/strategy confidently, in a way that inspires confidence that he has done his homework. He accentuates the positives, but is realistic about any drawbacks. He follows up diligently and has a problem-solving, deal making mentality.
Thank you so much for your kind words! Our team works hard to provide personalized and expert customer service to every client. We're thrilled to hear that Jamie was able to showcase our properties and options with confidence and positivity. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAmazing and very helpful. Made the move and thr process very easy and smooth. Thanks guys
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleIn the space of one calendar month since the last tenant moved out, Yvonne and Amber have found and moved in a new tenant for my rental property. This was fantastic service from the start: Yvonne is reassuring, professional and efficient. Both Yvonne and Amber have a friendly, empathetic manner and dealt with any query I had really quickly. They turned what was initially a really stressful situation for me into a smooth, fuss free experience and I therefore thoroughly recommend Austin and Wyatt Lettings - I have been using them for nearly 10 years to find tenants for my property and each time the experience gets better and better. Thank you both, you're a credit to your profession.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleThis amazing team sold my property quickly (in a matter of a few weeks) and smoothly, keeping in touch with me throughout the whole process even though I live hours away. After an awful experience with another agent whereby the property was up for sale for almost a year with minimal communication about it, Austin and Wyatt were a breath of fresh air. They are thorough, professional, honest, and trustworthy. Thank you Team for all your help and support in selling my house :)
Thank you so much for your excellent 5* review! We are thrilled to hear about your positive experience with our team. Our goal is to provide exceptional service and make the selling process as smooth as possible. Thank you for trusting us with your property. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleFrom start to finish the whole team at Austin Wyatt have been exceptional. The manager Kyle is outstanding and has made the whole process of moving significantly less stressful. Great customer care, extremely knowledgeable on all stages of the process, and excellent communication. I've moved house twice with Austin Wyatt in Canford Heath and the standard never drops, just remains first-rate and would highly recommend.
Thank you so much for your kind words! We are thrilled to hear that our team made your moving process less stressful. We take pride in providing exceptional customer care and expertise throughout every stage. Thank you for choosing Austin Wyatt and for recommending us! Best wishes, Lucy, Customer Feedback and Support Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.
The 11 Austin and Wyatt offices, by town:
Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.
