Trusted Agent profile · Dorset and Hampshire
Verified
★★★★★
1,769 reviews across 11 offices and 3 platforms
Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,769 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...Read the review from sellers
Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Read the review from buyers
Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.
Showing 1,760 reviews on Google only. Show every review
5/5
Google⭐⭐⭐⭐⭐ Recently rented a new house, and I couldn’t be happier with the experience! James Murphy was incredibly helpful throughout the entire process. He was professional, responsive, and went above and beyond to make everything smooth and stress-free. His knowledge and dedication truly made a difference. Thank you, James, for your outstanding service!
5/5
GoogleVery helpful and easy process for booking student accommodation
It’s really lovely to read another 5* review Oli. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleI would really recommend letting through this agency. They have an amazing team and are incredibly helpful, especially Jade!
5/5
GoogleJade was professional efficient and friendly through the entire process right from viewing the apartment until contract was signed. Appreciate the teams effort to get me an apartment tailored to my requirements.Keep up the good work.
Thank you for your thoughtful 5* review Clayton! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe lettings team at London Road, Southampton are brilliant. Excellent service, good communication and always professional. We fully trust Katherine and her team with our rental properties. Would highly recommend.
Thank you for taking the time to leave us this amazing 5* review and recommendation Tony. Kind regards Lucy, Customer Relations.
5/5
GoogleFirst class service. They helped us from the beginning with the documentation regarding the apartment, answered all our questions very carefully and in detail. All team have high knowledge of customer service and is very familiar with the situation on the housing market. Always smiling, professional and ready to help. We are very happy and cannot imagine better help than the one we received.
Thank you for your glowing 5* review Wiktoria. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a fantastic experience with Austin & Wyatt. From the start, their team especially Jade was friendly, professional, and genuinely committed to helping us find the perfect home. The communication throughout the process was excellent. They kept us informed every step of the way and were always quick to respond to any questions or concerns we had. Once we chose the property, they guided us seamlessly through the paperwork and move-in arrangements, making everything straightforward and hassle-free. Thanks to Austin & Wyatt, we are now settled in a home we absolutely love.
Thank you for your excellent 5* review and kind words of our dedicated team. We're thrilled to hear that Jade and the team provided you with excellent service and helped you find the perfect home. Enjoy your new place! Best regards, Lucy, Customer Relations Team
5/5
GoogleWell just when we thought we were down and out in swooped Gobind and the Austin and Wyatt team Southampton Team! Our previous buyer pulled out right at the 11th hour while with another agent and we were about to give up and come off the market, Austin and Wyatt Lyndhurst where our onward purchasing estate agents and in a bid to keep the chain alive convinced us to have a chat with our Austin and Wyatt local team which is when we first met Gobind. Gobind was brilliant, his family based values, infectious energy and simple desire to help us sell our house for the best possible price as quickly as possible convinced us to give him and his team a chance to sell our house and tie up the chain. Would totally recommend these guys buying and/or selling!
Hello Nathan, Thank you so much for your glowing 5* review! We're thrilled to hear that Gobind and the Austin & Wyatt Southampton team could step in and help you during such a critical time. Your recommendation means the world to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe moved to a new house through Austin & Wyatt Southampton branch. James and Katherine helped us in every possible way to make it a success. Thank you so much.
Hello Buddhini, Thank you so much for your wonderful 5* review! We're delighted to hear that James and Katherine were able to assist you in making your move a success. Best regards, Lucy, Customer Relations Team
5/5
GoogleI have been with this company for over 8 years as a landlord and I have always found it very professional and excellent service.
Hi Adrian Thank you so much for your fantastic review of our Austin & Wyatt Branch. I will pass your lovely comments regarding the team on so they are aware of the great job they are doing! Many thanks, Bethany
5/5
GoogleMy partner and I recently rented a 2 bedroom flat in Portswood through the agency services of Austin & Wyatt and Jade, our letting coordinator was really fantastic in helping to answer all our viewing, settling, and other queries.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleI had a fantastic experience with Austin & Wyatt Bournemouth! From start to finish, the process of renting my new flat was smooth, professional, and stress-free. A huge thank you to Anna and Tia for all their help, they were both friendly, responsive, and incredibly supportive throughout the entire process. They kept me updated at every step, answered all my questions quickly, and made everything feel effortless. I’m really happy with my new flat and couldn’t have asked for better service. I’d definitely recommend this agency to anyone looking to rent or move.
Thank you for your kind words, we are thrilled to hear you had a fantastic experience with our team at Austin & Wyatt Bournemouth! We take pride in providing smooth, professional, and stress-free rental services and it means a lot to us to hear you were happy with our support. We wish you all the best in your new flat and we appreciate your recommendation to others. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThe best letting agent to have assisted me in time of need, so quick, professional and reliable
"Thank you so much for your kind words! We strive to provide quick, professional, and reliable service to all our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat service !
"Thank you for your kind words! We're thrilled to hear that our service met your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
Wonderful to hear you had such a fantastic experience, thank you for your feedback! We’d be grateful for any extra details you’d like to share!
5/5
GoogleWe were having trouble selling our house in Lyndhurst. After 6 months and 2 other agencies we turned to Austin Wyatt who succeeded. We found their team friendly and professional and would certainly recommend them.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleVery impressive service from Madeleine, Rebecca and the team at Austin & Wyatt in Lyndhurst when selling my house. I greatly appreciated their local knowledge and expertise when marketing the house, with first class communication throughout the sale process.
Thank you for your kind words! We are thrilled that you had a positive experience with our team at Austin & Wyatt. Our mission is to provide exceptional service and support to our clients, and it's always rewarding to hear we were able to meet your expectations. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
Wonderful to hear you had such a fantastic experience, thank you for your feedback! We’d be grateful for any extra details you’d like to share!
5/5
GoogleAbsolutely amazing team! Charlotte, Sophie, Leah and Izzy have been great throughout my whole flat drama going on since March, with us finally completing yesterday! They’ve gone above and beyond to help me and listened to all my morning (not their fault) and have been so professional throughout, constantly chasing the relevant people and communicating next steps. Such a wonderful team and I would highly recommend them if you’re looking for an agent! Thanks for everything ladies, really appreciate it!
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.
1/5
GoogleEDITED: After seeing their response, I have already emailed and have been ignored by their staff who respond that email. They do not take complaints or issues to your property seriously nor do they care. Considering I have a terminal illness to deal with witch also isn’t been taken in to consideration, I would go as far as to say, Austin Wyatt are not far off from being an unprofessional, untrustworthy, slum landlord agency if I’m honest and I would never EVER use them again or recommend them to anyone. AVOID AVOID AVOID!!! Austin Wyatt led me in to a tenancy agreement without even checking the property it was fit for purpose. Upon moving into my property, I found the hot water was nonexistent. Months later, it still is nonexistent and nobody has even tried to rectify this or reassure me despite countless reports. I’ve been literally forced in to ending the tenacity early because they’ve allowed the landlord to continue to ignore the issue. He will now ignore the early end of tenacity also, meaning I have to pay months more rent for an unfit property I’ve not even been staying at and won’t be staying at any time soon! If you’re absolutely desperate on the street with nowhere else, use this company. They’ll find you something. If you want something genuine and long term with security and peace of mind, go somewhere else.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI’am extremely pleased that we decided to go with Austin and Wyatt Letting Agents Bournemouth . Their professionalism and eye for detail has given me total confidence in placing our property in their expert hands. …
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleAustin and Wyatt have been so helpful and efficient when helping my family and I move to our new home. Big thank you to Anna and her team and would highly recommend.
Thank you for choosing Austin and Wyatt for your move! We are thrilled that Anna and our team provided top-notch service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had a fantastic experience with Austin and Wyatt Bournemouth! Anna and Tia was incredibly helpful, professional, and always quick to respond to any questions I had. She made the whole process smooth and stress-free from start to finish. …
Thank you for your kind words! Our team at Austin and Wyatt Bournemouth strives to provide top-notch service and we're thrilled to hear that you had a fantastic experience with Anna and Tia. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
2/5
GoogleRating only, no written review.
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The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.
ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.
ESTAS awards by year, 2019 to 20222022 1 Gold and 1 Best in County ESTAS 2022 winners
2021 1 Silver and 1 Best in County ESTAS 2021 winners
2019 1 Bronze ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
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Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.
The 11 Austin and Wyatt offices, by town:
Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.
