Trusted Agent profile · Dorset and Hampshire
Verified
★★★★★
1,769 reviews across 11 offices and 3 platforms
Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,769 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...Read the review from sellers
Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Read the review from buyers
Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.
Showing 1,760 reviews on Google only. Show every review
5/5
GoogleKyle and the team were exceptional with following up with updates from the Solicitors and keeping us informed throughout our house move. Very easy to talk to and 5 star service. Highly recommend.
It’s really lovely to read another 5* review and recommendation Scott. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleExcellent service provided by Kyle Nichols. He helped me through every step of the way after I had been recently widowed, was very helpful and understanding. Would highly recommend this company, especially Kyle.
Thank you Val for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe managed to buy a house through Austin and Wyatt and everyone has been really helpful through the entire process. Ben and Kyle have been quick to respond to any queries and made sure that both ends of the sale were done quickly and smoothly.
Thank you for choosing Austin and Wyatt to help you purchase your new home! Our team, especially Ben and Kyle, are dedicated to providing excellent service and making the process as smooth as possible. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI used Austin & Wyatt (Bournemouth) to sell my house. I had previously used another estate agent with no success. Austin& Wyatt were excellent. They were always helpful and cheerful. The branch manager, Charlotte, was extremely professional and very proactive managing the chain. The sign up process was straightforward and communication good. Viewings were always accompanied and arranged efficiently. The house took a while to sell but they never complained. The negotiation of the offer and acceptance was handled superbly. The bill at the end was exactly as promised, no hidden extras. I thoroughly enjoyed selling my house with them and couldn’t recommend them highly enough.
5/5
GoogleGreat service !
"Thank you for your kind words! We're thrilled to hear that our service met your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThe best letting agent to have assisted me in time of need, so quick, professional and reliable
"Thank you so much for your kind words! We strive to provide quick, professional, and reliable service to all our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFinding the right property to rent has been a real challenge recently, until we found Andy at Austin & Wyatt, both him and Fin have made the process effortless, with their efficiency, helpfulness and friendliness and we’re looking forward to moving into our new house in just over a weeks time. Thank you so much guys, you have been absolute superstars :-)
Thank you for taking the time to leave us this great 5* review Jo. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience from both Andy and Finley would highly recommend!
Thank you for your brilliant 5* review and thank you for your recommendation Ally. Best wishes, Lucy, Customer Relations.
5/5
GoogleFinney and Andy did amazing job with helping us to rent the flat. Very friendly, professional and efficient. Well done guys, I am really happy with your service
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleFin and Andy have both been great. They are friendly, quick to respond and always happy to help. Definitely recommend them and look forward to continuing to work together.
Thank you Dan for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleReally happy with the service offered by Finley (and Andy when Finley was day off) when recently viewing and renting a property. They answered our many questions quickly, liaised with the landlord for us, allowed us to pop to the property take some measurements once we had decided to go ahead and made the process simple. Finley knew I had a washing machine delivery coming on the Saturday we were due to move in and due to this said he could meet at the office earlier than opening if necessary. Good service.
Thank you for taking the time to leave us this amazing 5* review Rosie. Kind regards Lucy, Customer Relations.
5/5
GoogleWe bought a property through Austin and Wyatt in Lower Parkstone. We were really impressed with the level of service we received. Our queries were answered very quickly and the sales team kept in regular contact with us to ensure the sale progressed swiftly. We highly recommend!
Thank you for choosing Austin and Wyatt! We're thrilled to hear that our team provided you with exceptional service and made your property purchase a smooth process. We appreciate your recommendation and look forward to serving you again in the future. Best wishes, Lucy, Customer Relations.
5/5
GoogleA huge thank you to the team. They made the flat renting process so easy and smooth so I was able to move in just before Christmas. Highly recommend
Thank you Regina for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you to Jack C for getting our flat sale across the line. The flat sold quickly 5 star
Thanks for your great 5* review Martin. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have bought and sold properties over our life and this experience was top class! We are so impressed. Fantastic Customer Service! Professional and Expert Attention to Detail from an incredible team who despite hurdles put up at the last minute achieved a great result on Deadline! We were initial introduced to I Am Sold by Jack Chorley of Austin Wyatt Estate Agents. Jack has a lovely personality and manner that takes the stress out of selling property. A pleasure to have him take charge! Without Jack explaining this Modern Method of Selling we would not have known this option. It was a tough and slow market with nothing moving. Jack set up and liaised with Nathaniel Gore at I Am Sold who together with Jack Ody at Austin & Wyatt who managed the online auction marketing and sales. Both were hard working, with excellent sales and communication skills. I would recommend this process as a great way to sell and buy property. Once the auction was achieved we saw the true team work involved. Austin and Wyatt with I Am Sold and Medway Law made for a cohesive team of experts with the best communication I have experienced. I commend them for achieving this as few in the industry do. From instruction through to completion the I Am Sold Team were in synch! It wasn’t plain sailing but because of the systems in place and the dedicated team WE ARE SOLD! A spectacular performance and I wholeheartedly thank Jack C, Nathaniel, Jack O, Emma C, Ellie J and Megan L - and highly recommend I Am Sold to everyone who requires sales excellence!
Hello Lara, thank you so much for your glowing 5* review! We're thrilled to hear that you had a top-class experience with our team, and we appreciate your kind words about Jack, Nathaniel, Jack O, and the rest of the team. Your recommendation means the world to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleAfter using Fin from Austin and Wyatt, we won’t be using any other agent again. Finley was extremely professional and talked us through everything when it came to renting out our property. He answered every question we asked in a timely manner and was always there to pick up the phone. Fin and Andy found us a tenant after one viewing and had them move in 1 hour after our previous tenant vacated, leaving no void period! Amazing service! Incredibly reliable! I encourage anyone looking to rent out a property to give them a call.
Many thanks for your fantastic 5* review. I will of course pass on your kind hearted words to our Lower Parkstone branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleBig thanks to Sarah and Andy for their help in securing me a fantastic flat! Sarah was immediately helpful and proactive when I came in inquiring about one of their listings, and got me a viewing straight away. Andy was polite, professional, and helpful throughout the entire process. Very happy with my experience with Austin & Wyatt and I’d certainly come back again in the future.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had an amazing experience with Andy and the team. Andy was incredibly efficient and found an excellent tenant very quickly. He was also very supportive, answering many questions for us as first time landlords, and putting us at ease. Communication was clear and prompt throughout, and Andy made the whole process stress-free! I would highly recommend Austin and Wyatt, if you are looking at renting your home.
5/5
GoogleGreat experience from both Andy and Finley would highly recommend!
Thank you for your brilliant 5* review and thank you for your recommendation Ally. Best wishes, Lucy, Customer Relations.
5/5
GoogleFinney and Andy did amazing job with helping us to rent the flat. Very friendly, professional and efficient. Well done guys, I am really happy with your service
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleFin and Andy have both been great. They are friendly, quick to respond and always happy to help. Definitely recommend them and look forward to continuing to work together.
Thank you Dan for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleReally happy with the service offered by Finley (and Andy when Finley was day off) when recently viewing and renting a property. They answered our many questions quickly, liaised with the landlord for us, allowed us to pop to the property take some measurements once we had decided to go ahead and made the process simple. Finley knew I had a washing machine delivery coming on the Saturday we were due to move in and due to this said he could meet at the office earlier than opening if necessary. Good service.
Thank you for taking the time to leave us this amazing 5* review Rosie. Kind regards Lucy, Customer Relations.
5/5
GoogleA huge thank you to the team. They made the flat renting process so easy and smooth so I was able to move in just before Christmas. Highly recommend
Thank you Regina for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleFinding the right property to rent has been a real challenge recently, until we found Andy at Austin & Wyatt, both him and Fin have made the process effortless, with their efficiency, helpfulness and friendliness and we’re looking forward to moving into our new house in just over a weeks time. Thank you so much guys, you have been absolute superstars :-)
Thank you for taking the time to leave us this great 5* review Jo. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.
ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.
ESTAS awards by year, 2019 to 20222022 1 Gold and 1 Best in County ESTAS 2022 winners
2021 1 Silver and 1 Best in County ESTAS 2021 winners
2019 1 Bronze ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
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Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.
The 11 Austin and Wyatt offices, by town:
Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.
