★★★★★ 5/5
GoogleWe found everyone exceptionally helpful starting with the viewing up to the key handover by Jared. He explained everything very clearly and thoroughly. All of the staff are friendly and courteous. Can definitely recommend them.
Veronica · 6 December 2025 · Austin and Wyatt Lyndhurst (Volunteer House)
Agent replied · 27 December 2025
We are thrilled to hear about your positive experience, and we thank you for recommending us! Our team is dedicated to providing excellent service and making sure every step of the process is smooth for our customers. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently have just started renting a flat through this agency with the help of Lara. She was so lovely and couldn't have been more helpful and managed to get me in within the space of a week.
Ellie · 6 December 2025 · Austin and Wyatt Poole (20 Station Road)
Agent replied · 27 December 2025
Thank you for the kind words, we are delighted to hear that Lara was able to assist you in finding your new home quickly and efficiently. We pride ourselves on providing top-notch service to our clients and we are thrilled to have you as a satisfied tenant. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRecently used Austin and Wyatt to rent our property, Lara was so helpful and made the process so seamless and stress free!! Would highly recommend Austin and Wyatt & Lara!! Thanks again!
Lucy · 29 November 2025 · Austin and Wyatt Poole (20 Station Road)
Agent replied · 27 December 2025
Thank you for choosing Austin and Wyatt to rent your property! We are thrilled to hear that Lara provided you with a seamless and stress-free experience. We strive to provide exceptional service and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleWent to go in to look at houses and they were closed when online it states its open, which was disappointing.
Whitney · 28 November 2025 · Austin and Wyatt Poole (15 Adastral Square)
Agent replied · 27 January 2026
We are deeply sorry for the negative
experience you had with our company. We take all feedback seriously and we
appreciate you bringing this to our attention. Please email me at
EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards,
Lucy, Customer Feedback and Support Team.
★★★★★ 4/5
GoogleMadeleine always very well prepared, and an enthusiastic sales negotiator when dealing with our seamless house sale in a difficult market. The company's original brochure attempt too inaccurate for 5 stars.
Simon · 27 November 2025 · Austin and Wyatt Lyndhurst (Volunteer House)
Agent replied · 27 December 2025
Thank you so much for your kind words! We are thrilled to hear that Madeleine was able to make the house sale process seamless despite the challenging market. We will definitely take your feedback about our brochure into consideration for future improvements. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would thoroughly recommend Austin & Wyatt at Station Rd, Lower Parkstone for any letting requirements. They offer a prompt, friendly and professional service and we're really Great at finding me a suitable tenant to rent my Flat. Very Well Done to Andy, Finley & the entire team!!!
Simon · 27 November 2025 · Austin and Wyatt Poole (20 Station Road)
Agent replied · 27 December 2025
Thank you so much for your kind words and recommendation! We are thrilled to hear that you had a great experience with our team at Austin & Wyatt. We take pride in providing prompt, friendly, and professional service to all of our clients. It was a pleasure to assist you in finding a suitable tenant for your flat. We will pass along your positive feedback to Andy, Finley, and the rest of our team. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a fantastic experience with Mia at Austin & Wyatt during my property purchase. From start to finish, she was incredibly helpful, proactive, and professional. Mia consistently made sure communication was smooth and clear on both the seller’s and buyer’s side, which took so much of the stress out of the process.
Her prompt updates, attention to detail, and genuine willingness to go the extra mile made a real difference. Thanks to her dedication, the whole transaction felt well-managed and efficient.
I’d highly recommend Austin & Wyatt to anyone looking for a reliable, supportive purchase service. Thank you so much for all your help Mia!
Victoria · 20 November 2025 · Austin & Wyatt Southampton Sales
Agent replied · 22 November 2025
Thank you for your kind words! We are thrilled to hear that Mia provided you with a fantastic property purchase experience. Our team at Austin & Wyatt are dedicated to providing excellent service and we are so glad that Mia's communication and attention to detail made the process stress-free for you. Thank you for choosing us and recommending our services. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRecently let a property with Austin and Wyatt! Lara and Andy were amazing and so helpful! Couldn’t have asked for a smoother stress free move! Thanks guys!
Lucy · 20 November 2025 · Austin & Wyatt Bournemouth Sales
Agent replied · 22 November 2025
Thank you for choosing Austin and Wyatt for your property needs! We're thrilled to hear Lara and Andy provided amazing and helpful service. Our team strives to make every move stress-free. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFor couple of months, we had been on the lookout for a suitable place for myself and my wife.
Then came Austin & Wyatt, and the rest is history. Happy with the service and responsiveness.
Damisi · 19 November 2025 · Austin & Wyatt Bournemouth Sales
Agent replied · 22 November 2025
"Thank you for choosing Austin & Wyatt for your real estate needs. We are thrilled to have helped you and your wife find your dream home. Our team is committed to providing exceptional service and responsiveness to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would thoroughly recommend Austin & Wyatt at Station Rd, Lower Parkstone for any letting requirements. They offer a prompt, friendly and professional service and we're really Great at finding me a suitable tenant to rent my Flat. Very Well Done to Andy, Finley & the entire team!!!
Simon · 17 November 2025 · Austin & Wyatt Lower Parkstone Sales
Agent replied · 17 April 2026
Thank you so much for your kind words and recommendation! We are thrilled to hear that you had a great experience with our team at Austin & Wyatt. We take pride in providing prompt, friendly, and professional service to all of our clients. It was a pleasure to assist you in finding a suitable tenant for your flat. We will pass along your positive feedback to Andy, Finley, and the rest of our team. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleWent to go in to look at houses and they were closed when online it states its open, which was disappointing.
Whitney · 16 November 2025 · Austin & Wyatt Canford Heath
Agent replied · 22 November 2025
We are deeply sorry for the negative
experience you had with our company. We take all feedback seriously and we
appreciate you bringing this to our attention. Please email me at
EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards,
Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI’ve recently been buying my first home through Austin & Wyatt Southampton, and I want to say a huge thank you to Mia for all her help and support throughout the process. As a first-time buyer, it’s been quite a stressful experience at times, but Mia was always available at the other end of the phone or email to answer any questions or concerns I had.
She was patient, professional, and genuinely went above and beyond to make the process as smooth as possible for me. I really appreciate all her hard work and the reassurance she provided during what could have been an overwhelming time.
Thank you, Mia, for all your help, I couldn’t have done it without you!
Sophie · 16 November 2025 · Austin and Wyatt Southampton (26 London Road)
Agent replied · 16 April 2026
Thank you so much for your kind words! We're thrilled to hear that Mia was able to make your first home buying experience a smooth one. She truly goes above and beyond for our clients, and we're glad to have her on our team. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’ve recently been buying my first home through Austin & Wyatt Southampton, and I want to say a huge thank you to Mia for all her help and support throughout the process. As a first-time buyer, it’s been quite a stressful experience at times, but Mia was always available at the other end of the phone or email to answer any questions or concerns I had.
She was patient, professional, and genuinely went above and beyond to make the process as smooth as possible for me. I really appreciate all her hard work and the reassurance she provided during what could have been an overwhelming time.
Thank you, Mia, for all your help, I couldn’t have done it without you!
Soph · 15 November 2025 · Austin & Wyatt Southampton Sales
Agent replied · 22 November 2025
Thank you so much for your kind words! We're thrilled to hear that Mia was able to make your first home buying experience a smooth one. She truly goes above and beyond for our clients, and we're glad to have her on our team. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
My experience with Austin & Wyatt Lower Parkstone has been excellent. Andy Hill provided an exceptional level of service, professional, approachable, and consistently proactive. He kept me well informed at every stage and ensured the process went smoothly from start to finish. I highly recommend Andy and the team for anyone looking for a reliable and knowledgeable estate agent.
Mervin · 12 November 2025 · Austin and Wyatt Poole (20 Station Road)
Agent replied · 27 December 2025
Thank you for your kind words and 5-star review! We are thrilled to hear that you had an excellent experience with our team, especially with Andy Hill. We pride ourselves on providing exceptional service and we are so glad we could make your process smooth and stress-free. Thank you for recommending us to others! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
My experience with Austin & Wyatt Lower Parkstone has been excellent. Andy Hill provided an exceptional level of service, professional, approachable, and consistently proactive. He kept me well informed at every stage and ensured the process went smoothly from start to finish. I highly recommend Andy and the team for anyone looking for a reliable and knowledgeable estate agent.
Mervin · 11 November 2025 · Austin & Wyatt Lower Parkstone Sales
Agent replied · 17 April 2026
Thank you for your kind words and 5-star review! We are thrilled to hear that you had an excellent experience with our team, especially with Andy Hill. We pride ourselves on providing exceptional service and we are so glad we could make your process smooth and stress-free. Thank you for recommending us to others! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe were in a tough spot with our old flat because of maintenance issues and needed to move quickly. Dan and Tia were amazing, they helped us through the whole process and made it all happen really fast.
We’ve been in our new flat for about a month now, and everything’s been great, no issues at all. The place is lovely and well looked after. Big thanks to Tia and Dan for all their help and support!
Grifth · 11 November 2025 · Austin and Wyatt Bournemouth
Agent replied · 12 November 2025
We are so glad we were able to assist you during a stressful situation! Providing exceptional service and finding the perfect home for our clients is what we strive for. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
GoogleMadeleine always very well prepared, and an enthusiastic sales negotiator when dealing with our seamless house sale in a difficult market. The company's original brochure attempt too inaccurate for 5 stars.
Simon · 2 November 2025 · Austin & Wyatt Lyndhurst Sales
Agent replied · 23 November 2025
Thank you so much for your kind words! We are thrilled to hear that Madeleine was able to make the house sale process seamless despite the challenging market. We will definitely take your feedback about our brochure into consideration for future improvements. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe managed to buy a house through Austin and Wyatt and everyone has been really helpful through the entire process. Ben and Kyle have been quick to respond to any queries and made sure that both ends of the sale were done quickly and smoothly.
Pawel · 29 October 2025 · Austin and Wyatt Poole (15 Adastral Square)
Agent replied · 27 January 2026
Thank you for choosing Austin and Wyatt to help you purchase your new home! Our team, especially Ben and Kyle, are dedicated to providing excellent service and making the process as smooth as possible. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAmazing service from Madeleine, highly recommend. Her professionalism made the whole process smooth and stress free for us. She kept us informed and up to date every step of the way and always communicated clearly which gave us complete confidence throughout.
Lauren · 28 October 2025 · Austin and Wyatt Lyndhurst (Volunteer House)
Agent replied · 27 December 2025
Thank you for your kind words! We strive to make every experience with us seamless and stress-free. It was a pleasure working with you and we truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleSarah and her team were most helpful and thoroughly professional throughout all our dealings with A&W.
Rex · 28 October 2025 · Austin and Wyatt Poole (20 Station Road)
Agent replied · 27 December 2025
Thank you so much for your kind words! We are thrilled to hear that Sarah and our team provided you with the utmost professionalism and assistance throughout your experience with A&W. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a great experience with Austin & Wyatt and want to especially thank Mia Cove for her help throughout a complex transaction.
I bought a property that was originally listed as a 50% shared ownership, but Mia managed to coordinate with the housing association so I could purchase 100%. She handled multiple stakeholders smoothly, kept me updated, and was always available to answer my many questions with great energy and professionalism. I’m really pleased with the property and grateful for all her effort in making it happen.
Daniel · 23 October 2025 · Austin & Wyatt Southampton Sales
Agent replied · 22 November 2025
Thank you for your kind words! We are thrilled to hear that Mia went above and beyond to ensure your transaction was a success. She is a valuable member of our team and we are lucky to have her. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would like to sincerely thank Joseph at Austin & Wyatt Southampton for his exceptional support throughout our rental process.
My family and I have recently arrived in the UK, and finding our first home here was quite stressful, but Joe was incredibly kind, patient, and professional at every stage. He guided us through each step, explained everything clearly, and made the whole process much smoother than we expected.
We appreciate his help and dedication. Highly recommended for anyone looking to rent or move to Southampton!
Baha · 23 October 2025 · Austin & Wyatt Southampton Sales
Agent replied · 22 November 2025
Thank you so much for taking the time to share your experience with our team at Austin & Wyatt Southampton. We are thrilled to hear that Joseph provided exceptional support and made your rental process smoother. We are dedicated to providing excellent service for all our customers and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe were in a tough spot with our old flat because of maintenance issues and needed to move quickly. Dan and Tia were amazing, they helped us through the whole process and made it all happen really fast.
We’ve been in our new flat for about a month now, and everything’s been great, no issues at all. The place is lovely and well looked after. Big thanks to Tia and Dan for all their help and support!
Grifth · 21 October 2025 · Austin & Wyatt Bournemouth Sales
Agent replied · 22 October 2025
We are so glad we were able to assist you during a stressful situation! Providing exceptional service and finding the perfect home for our clients is what we strive for. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAmazing service from Madeleine, highly recommend. Her professionalism made the whole process smooth and stress free for us. She kept us informed and up to date every step of the way and always communicated clearly which gave us complete confidence throughout.
Lauren · 18 October 2025 · Austin & Wyatt Lyndhurst Sales
Agent replied · 23 October 2025
Thank you for your kind words! We strive to make every experience with us seamless and stress-free. It was a pleasure working with you and we truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
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