Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleI have had the great misfortune of dealing with this incompetent agency. I advise all those considering employing their services to avoid them at all costs. We just moved in to a flat in the new London Docks development. The agent PHILLIP MCONVILLE lied to our faces and induced us to enter a contract that we would not have otherwise, after numerous misstatements and fabrications on his part.He reassured us that the facilities that came with the development, including a gym, pool and cinema would be completed before we moved in. On moving in he told us they would be completed within a few weeks. His previous guarantees then turned into vague responses about how these things are uncertain. Something he could surely have alluded to before we entered the agreement, WHICH HE DID NOT.
While concluding our contract they got the figures for rent and the fee we owed them wrong TWICE. Delaying our move in date and furthermore calling and hounding us when they actively contributed to the delay that caused problems.
As part of our agreement we requested that the apartment come furnished and asked PHILLIP repeatedly if that entailed that both rooms would have wardrobes. Phillip told us that they would definitely come with fitted cabinets. I was the first to move in and upon meeting him asked once more about the missing cabinets in one of the rooms at which point he outright lied and stated ' they are being built according to the measurements, I spoke to the landlord and he said they would be fitted within the week so not to worry'. It has been almost been a month and two weeks and our problems have yet to be remedied. The email address provided to us to contact the landlord should we face problems does not work. When we finally managed to get a hold of him, to discuss the fact that the kitchen lights do not work and the lack of wardrobe and television remote. He was dismissive and unhelpful. Apparently no such conversation about wardrobes transpired between him and Phillip. No wardrobe was to be placed in the second room. As for the lights and remote he told me some one would come over to sort it out that day we spoke. I was home all day nobody showed up. It has been weeks and both the landlord and Phillip have not responded to any emails requesting assistance.
Do not make the mistakes we did. Avoid this agency and Phillip at all costs. He gives all real estate agents a bad name. Unprofessional and a waste of your time and money.
Meera · 31 July 2018 · Atkinson McLeod Woking
★★★★★ 1/5
GoogleOn 17/02 I enquired through Rightmove about a 2 beds to rent in Camberwell. I called the office the day after asking if the property was still available. The agent confirmed it was, so he asked whether I wanted to view it. We agreed to meet the same day at 7pm, but I should have waited for him to call me back as he needed the keys from the landlord. I called him back few hours later asking for an update and he said he would have called me back in a minute to confirm. He did so, but said that the landlord had rented it himself.
As I was not sure about what was going on, I called the office again on 18/02 asking whether the property was still available, once again I was told it was and therefore I asked for arranging a viewing. We agreed to meet on 20/02 at 12pm. I asked why I was told it was gone and the agent said it had just got back on the market - I asked them for sending me a confirmation, which it did not arrive.
I called them twice on 19/02 asking for confirming the viewing, but in both cases no address was provided.
This morning 20/02 I called the office again and one of the agent did not know anything as nothing was on their system. He told me his colleague was going to contact me back. He did it at 11:36am saying that 2 beds I was interested about was under offer and that he would have showed me something else.
I know a property in London can be gone in a minute, but this is a totally different story. I was told the property was available at least three times and everytime I called them I was told the viewing was confirmed at 12pm, whilst in reality nothing was on their system and most of the people working there did not know a thing about it.
This is such an unprofessional and really poor service. Time wasters and completely disorganised.
Carlo · 30 July 2018 · Atkinson McLeod Kennington
★★★★★ 5/5
GoogleSam - our fabulous Welsh estate agent!
From the moment Sam picked up the phone, we all knew he was going to be an amazing help to us. This wasn't just because of our Welsh bond, and his friendly accent, but because he seemed to be completely dedicated to helping us find our dream flat.
As three young professionals moving to London for the first time, Sam was very reassuring and did his very best to find us a house with all the features we wanted, in the right location. We listened to his recommendations and so far they have all been amazing. He even told us the nearby pubs that would be a suitable local!
He was superb at communicating. He picked up the phone whenever we rang (which was quite a lot!!), left us voicemails as soon as he thought he found something appropriate and was willing to take us to viewings at very short notice. He was always on time to show us around, something that we have found many estate agents are not!
We would definitely recommend Sam as your estate agent and Atkinson Mcloed.
Diolch yn fawr iawn Sam!!!
Megan · 30 July 2018 · Atkinson McLeod Kennington
★★★★★ 1/5
GoogleYour typical London Estate Agent - unanswered Emails, lies on the phone, ...
In our specific case, they also failed to communicate with the landlord about the furniture which has been removed by them (it has been accepted in the offer to remove a couple of pieces of furniture). End of the story was, that the landlord claimed around £700 for lost furniture from our deposit. The Deposit Protection Scheme made a positive decision for us in the end (we got the full deposit back). But it took around 4 months and a lot of paperwork. Never again Atkinson McLeod.
Hannes · 30 July 2018 · Atkinson McLeod Kennington
★★★★★ 5/5
GoogleRating only, no written review.
Artyom · 11 July 2018 · Atkinson McLeod London
★★★★★ 5/5
Google5* for James Evans for being very helpful in our search! Excellent service, friendly manner and superb understanding of client needs.
Justina · 11 July 2018 · Atkinson McLeod London
★★★★★ 5/5
GoogleCharlotte Brain
Велко · 11 July 2018 · Atkinson McLeod London
★★★★★ 1/5
GoogleRating only, no written review.
Leerock · 9 July 2018 · Atkinson McLeod Woking
★★★★★ 1/5
GoogleRating only, no written review.
Peter · 9 July 2018 · Atkinson McLeod Balham
Agent replied
Hi Peter Lai, we can't find your records in our Balham office. Who were you dealing with? Can you please explain to us why you've been disappointed with our services? We would be very happy to help. Regards,
★★★★★ 5/5
GoogleIeva has been extremely helpful and has done a great job in finding me tenants both swiftly and efficiently for three of my properties over the last couple of months. Her communication is great and keeps me updated at all times on whatever the situation. I highly recommend Ieva and Atkinson McLeod Kennington for finding great quality tenants in a timely manner. As a landlord I now give them all my rental business!
Shabir · 9 July 2018 · Atkinson McLeod Kennington
★★★★★ 5/5
GoogleRating only, no written review.
DIDIER · 9 July 2018 · Atkinson McLeod Kennington
★★★★★ 4/5
GoogleSebastian Callow helped us view a property and was friendly, nice and helpful. Many thanks!
UYEN · 9 July 2018 · Atkinson McLeod London
★★★★★ 5/5
GoogleCharlotte Brain
An · 25 June 2018 · Atkinson McLeod London
★★★★★ 5/5
GoogleProfessional and Fantastic service by Fahmida Rouf👍 …
Imran · 25 June 2018 · Atkinson McLeod London
★★★★★ 4/5
GoogleSebastian Callow helped us view a property and was friendly, nice and helpful. Many thanks!
Uyen · 25 June 2018 · Atkinson McLeod London
★★★★★ 5/5
GoogleAn agency with plenty of interesting properties.
Our agent, Mark Johnson, was very attentive and helpful and managed to make the whole process smoother and less stressful.
Marta · 25 June 2018 · Atkinson McLeod London
★★★★★ 5/5
GoogleSebastian Callow has been fantastic in trying to identify the ideal property for my search. He is professional, friendly and very intuitive in his interactions with future tenants. Many thanks for all your great help.
I · 25 June 2018 · Atkinson McLeod London
★★★★★ 5/5
GoogleCharlotte Brain was incredibly friendly and super helpful as she showed me a property to rent on the Isle of Dogs. I'm new to the area so I didn't know much, but she went above and beyond explaining everything and then followed up regarding other options. Charlotte will definitely be one of the first people I contact if I'm looking for another property in the future!
Dan · 25 June 2018 · Atkinson McLeod London
★★★★★ 5/5
GoogleFrom the moment we started looking for a property and contacted Atkinson McLeod, Ed swiftly got on the case for us, and was extremely proactive in finding properties that matched our specifications. He was never pushy, never pressurised us, but was always helpful, prepared to both give us his professional advice and (just as importantly) listen to our needs. It has never been a trouble to offer us a lift to viewings and he has at all times been courteous, smartly presented, professional and delightful to deal with. As the first person we actually met, Ed gave us a fantastic impression of Atkinson McLeod. Brilliant agency.
Carmel · 25 June 2018 · Atkinson McLeod London
★★★★★ 5/5
GoogleHaving used AM for a number of years I have become accustomed to their professional service at all times. As a landlord I was worried this year would prove harder than in the past to find suitable tenants in the wake of economic uncertainty in the market however Leigh Glass and Poppy Barker made the process as easy as ever. Poppy made significant effort to find several suitable tenant offers in what was a short time frame and Leigh's hands on approach both co-coordinating last minute repair works and keeping me informed throughout the whole process was invaluable. Thanks Josh & the Team! Keep up the good work.
Vinesh · 25 June 2018 · Atkinson McLeod London
★★★★★ 5/5
GoogleElena Ciobanu was amazing help during our move! She made the process completely stress free and helped us through all the paperwork, giving us lots of reassurance that it will all go well - and it did! Could not have asked for a better agent. Would definitely recommend to other renters!
Ned · 5 June 2018 · Atkinson McLeod Balham
★★★★★ 5/5
GoogleExcellent team, especially Claire. Pilot friendly and a pleasure to do business with. Hoping we can work together again in the future :) thanks
Heather · 16 May 2018 · Atkinson McLeod Hackney
★★★★★ 1/5
GoogleI was requesting a viewing for a 2 bedroom terraced property in Brixton priced for 1400. So the agent answered me that I could come to the Atkins McLeod office for a viewing the same day. When I arrived there the agent was asking all sort of questions, such as the employment status of me and me girlfriend presumably in order to figure out whether we could be problem tenants. She then drove for about 20 minutes to the accommodation I intended to see, but when we arrived there I was told that the somebody else had already secured the flat by paying the deposit.
In other words: I was driving all the way down from the East of London to view a property, only to be told that it was already off the market. Thanks to AtkinsMcLeod for wasting my time!!!
Alex · 21 April 2018 · Atkinson McLeod Balham
★★★★★ 5/5
GoogleHad a lovely experience with Mark Johnson and hope to work with him again in the future...
Mufaddal · 16 April 2018 · Atkinson McLeod London
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
