Atkinson McLeod reviews in London, Kennington, Woking and 2 more

★★★★★ 5/5

Google

This review is for Philip Bullman - the estate agent who recently sold me my first flat. I have to recommend Philip's service in the highest terms possible. From my first viewing, he handled my purchase with a phenomenal level of expertise and experience, as well as with urgency to move things along quickly. Philip stands out, however, for his immense patience and kindness. He went out of his way time and again to help me (and I really needed the help, as I barely knew what I was doing!). He visited the property with me to take curtain measurements. He dealt patiently and compassionately with a few hairy moments along the way. Maybe the best mark of Philip as a great person to deal with is the way he visited the flat days after completion once I'd actually moved in - to help me figure out how to work the boiler. I feel very indebted and thankful to him and hope to buy or sell a property again with him one day. His great integrity overturns the unfair, negative and prevalent general stereotype of estate agents.

Michael · 28 July 2019 · Atkinson McLeod Balham

★★★★★ 1/5

Facebook

In many cases members of staff at Atkinson McLeod know significantly less than the tenant - in regards to letting rights and contract law. As soon as you've paid their large fees and signed their contract you're merely worth their time and acknowledgment. You'd be extremely lucky to even get a call back, let alone be rewarded with a solution. I warn prospective and potential customers of AM to steer a sharp left turn away from this company for a multitude of reasons, doubting I have the character count to explain them all properly.

Beckie · 28 July 2019 · Atkinson McLeod Woking

★★★★★ 5/5

Google

Adam Salem is highly recommended. Personable, organised and tenacious, he drives things forward and goes the extra mile to get the deal done. All in all, excellent. Many thanks, Adam

Chris · 9 July 2019 · Atkinson McLeod Woking

★★★★★ 5/5

Google

I am a mortgage broker and I have been dealing with Paul Darko from the beginning till an exchange of contract. He has chased all the parties regularly and updated. He is a such a good agent with great communication skills. Wish a good luck and thanks for all your help.

H · 9 July 2019 · Atkinson McLeod Kennington

★★★★★ 1/5

Google

AVOID so disrespectful espically Sarah, I have contact them twice to confirm a viewing. One call which was on the morning of the viewing. Apparnetly she forgot about the whole thing while I travelled from Brighton 2 hours to just hear a sorry. Disgrace

Ahmed · 9 July 2019 · Atkinson McLeod London

★★★★★ 5/5

Google

Sarah Slimane was a great, really friendly and she understood our needs straight away so we didnt waste any time looking at places that didnt fit. Great work!

G · 9 July 2019 · Atkinson McLeod London

★★★★★ 5/5

Google

Good professional service. Paul Darko helpful and professional 👍 …

Brooke · 25 June 2019 · Atkinson McLeod Hackney

★★★★★ 1/5

Google

As a landlord, I cannot warn you against Atkinson McLeod in strong enough terms. A terrible experience that left us out of pocket. They struggled to let the flat, had a strange sales patter that included describing a double bedroom as “small” and “suitable for a newborn baby”, they kept arranging viewings on minimal notice and at times we told them were unsuitable (as a baby was sleeping in one of the bedrooms), they didn’t vet the prospective tenants first (meaning that we wasted time with viewings for people who clearly could not afford them property) and they made the whole experience far more hassle and stress than usual. The eventual tenants were people who simply saw the property on Rightmove and I showed them round. They were the only people that I personally showed round and the only ones to put an offer in. Of course, that could be coincidence. They also failed to get the tenant to sign a renewal agreement, leaving us exposed to the tenant leaving on short notice, which they did, leading to an avoidable void period that cost us income. They took almost a month to send through the check out inventory (and only after being repeatedly chased), leaving the tenant without their deposit refund for an unnecessary length of time. During the tenancy, they placed the property on Rightmove, despite the tenants still being occupation. This may have been to lure potential tenants to contact them using a non-available property, or it could have been a simple mistake. Either way, we had to reassure the tenants that we were not trying to market the property from underneath them. Most materially though, considering the amount paid to them by me and their duties as agent, they consistently worked for the tenant against me. I often found myself negotiating against Atkinson McLeod as they represented the tenant’s interests. For example, despite being very clear what furniture was staying, Atkinson McLeod promised the prospective tenants a brand new sofa, table and chairs. I was not told this until the tenants queried the items on moving in. It was clear that Atkinson McLeod had said whatever was necessary to get the tenants in. But it was me who then had to negotiate with disappointed tenants and ended up £800 out of pocket with the burden of shopping for new furniture and finding a way of selling the old, perfectly good, furniture. Further, despite asking to see the contract a number times, I was only first sent the draft tenancy agreement on the day that the tenants moved in, after they had signed it. Atkinson McLeod had included a special provision that we would paint the property for the tenants if they asked us to. The property was freshly painted. It took about half an hour of negotiating with Atkinson McLeod to get that term removed. Despite being my agent, they did not want to have to go back to the tenant and ask them to resign the agreement. I used them once for one 12-month tenancy. I won’t use them again.

Oliver · 25 June 2019 · Atkinson McLeod Hackney

★★★★★ 5/5

Google

As a property solicitor with 5 years experience my dealings with various Estate Agents have been at times unsavoury. Thankfully my experience with the staff at Atkinson Mcleod, most notably Eva Bouzaki, has been nothing short of 5 stars. From start to finish, Eva's infectious personality and passion to act solely in the interest of my clients, has made even the demonic of cases smoother to progress to a satisfactory conclusion. Cannot recommend highly enough.

Jack · 25 June 2019 · Atkinson McLeod Hackney

★★★★★ 4/5

Google

We met with Matt just once at a viewing, proposed an offer, negotiated a deal, signed a contract and moved in. The process was quite fast and efficient so Matt is a very good agent. However the flat we moved into was not cleaned properly as we agreed to, there are some other technical problems with the flat (heating does not work, loose shelves etc) and it takes ages for the agency to sort them out which we are not pleased about. It is not Matt's fault since he does not deal with the tenants after signing the contract.

Inka · 25 June 2019 · Atkinson McLeod Hackney

★★★★★ 5/5

Google

Sarah Slimane - Very cooperative, flexible and really understood our requirements. Also provided some really good suggestions. Thanks for all your help Sarah!

Sid · 25 June 2019 · Atkinson McLeod London

★★★★★ 1/5

Google

WORST SERVICE EVER, this is a company that allow "photographer" to come in your house without any advice, making photos because I was leaving the house. The "lady" (I wish to call her in a different way but I can't be RUDE like her) came in without knocking as they have the keys, so I had an heart attack thinking of thieves, then she was the most RUDE, unprofessional person I've ever met in my life, I wish she'll be unemployed one day. AVOID AVOID AVOID AVOID THIS "COMPANY"!!!!!!!!!!!!

James · 25 June 2019 · Atkinson McLeod London

★★★★★ 1/5

Google

These people clearly failed both their English and Mathematics GCSEs. I've explained so many damn times what my requirements are and what my budget is, yet they keep pestering me with calls proposing completely off the mark properties. I'm looking for a 1 bedroom flat and my budget is £300 pee week and they call me with a 2 bedroom flats for £350. Is it stupidity or something else? You're really just wasting your time with these lot. Help yourself, go somewhere where they listen to your accommodation requirements and take your house search seriously.

Joao · 25 June 2019 · Atkinson McLeod London

★★★★★ 5/5

Google

Adam has been very helpful during the purchase process. Always quickly available by email or phone and for visits.

Adeline · 1 May 2019 · Atkinson McLeod Woking

★★★★★ 1/5

Google

Avoid, avoid, avoid. The property management office for this agency is completely useless. You have to repeatedly chase them for a response or to get any repairs done. They lied to me about how an issue would be resolved, and once suggested …

Victoria · 22 April 2019 · Atkinson McLeod Balham

★★★★★ 2/5

Google

1. They changed the terms of the tenancy (length of tenancy), after the deposit etc was paid and it was too late for us to back out. 2. The property was full of the previous tenants belongings. We were initially …

George · 22 April 2019 · Atkinson McLeod Balham

★★★★★ 1/5

Google

Words will not describe just how bad the service is from not just Atkinson McLeod but also the landlord they used in our case. Me and my ex partner rented a place via them sharing a house with another tenant. After living their for around 8 months my partner and I split and obviously needed to move out. The housemate also decided to leave and move back to Poland. We never missed any payments and kept the place in exceptional condition. We paid to break the contract which cost an extortionate amount, but as stated due to circumstanced we paid anyway. They found new tenants immediately who moved in immediately after we left on the 28th February 2019. We paid to have the place deep cleaned by a company they recommended at a cost of £395. The clean was completed and the company sent pictures to show it was of a high standard. A check out report was sent on the 13th March which we responded to straight away to point out a few discrepancies (the report listed the sofas as not seen, we did not take them and they were in the cleaning pictures after we left). We did not hear anything back for almost 3 weeks, literally nothing despite several emails. We called them and was informed that the person dealing with out property had been on holiday for two weeks but was back in tomorrow. Apparently if someone goes away nobody covers their emails or work or even informs you (they also told us on the phone that despite the fact she was back tomorrow they only deal with deposit returns once a week so she might not even deal with it then). They have consistently told us they are chasing it up with the landlord and in the last week we finally thought we had success when the landlords deductions report came through. He claimed £74 for small things like light bulbs, ok fine and £180 for cleaning?!?!?! Despite us using the company they suggested and choosing the most expensive package which they also recommend. We are of course contesting this. It has now been 41 days since we left the property and 28 days since the check out report was sent and despite several more emails and phone calls we still do not have our deposit back. I urge anyone even thinking about using these scam artist to steer well clear.

Dean · 16 April 2019 · Atkinson McLeod London

★★★★★ 1/5

Facebook

Words can not describe just how bad the service is from not just Atkinson McLeod but also the landlord they used in our case. Me and my ex partner rented a place via them sharing a house with another tenant. After living their for around 8 months my partner and I split and obviously needed to move out. The housemate also decided to leave and move back to Poland. We never missed any payments and kept the place in exceptional condition. We paid to break the contract which cost an extortionate amount, but as stated due to circumstanced we paid anyway. They found new tenants immediately who moved in immediately after we left on the 28th February 2019. We paid to have the place deep cleaned by a company they recommended at a cost of £395. The clean was completed and the company sent pictures to show it was of a high standard. A check out report was sent on the 13th March which we responded to straight away to point out a few discrepancies (the report listed the sofas as not seen, we did not take them and they were in the cleaning pictures after we left). We did not hear anything back for almost 3 weeks, literally nothing despite several emails. We called them and was informed that the person dealing with out property had been on holiday for two weeks but was back in tomorrow. Apparently if someone goes away nobody covers their emails or work or even informs you (they also told us on the phone that despite the fact she was back tomorrow they only deal with deposit returns once a week so she might not even deal with it then). They have consistently told us they are chasing it up with the landlord and in the last week we finally thought we had success when the landlords deductions report came through. He claimed £74 for small things like light bulbs, ok fine and £180 for cleaning?!?!?! Despite us using the company they suggested and choosing the most expensive package which they also recommend. We are of course contesting this. It has now been 41 days since we left the property and 28 days since the check out report was sent and despite several more emails and phone calls we still do not have our deposit back. I urge anyone even thinking about using these scam artist to steer well clear.

Dean · 10 April 2019 · Atkinson McLeod Woking

★★★★★ 1/5

Google

Avoid, avoid, avoid. The property management office for this agency is completely useless. You have to repeatedly chase them for a response or to get any repairs done. They lied to me about how an issue would be resolved, and once suggested a course of action that was not legally possible. Trying to get a timely inventory checkout and our deposit back required several emails and calls, most of which yielded no response. Absolute nightmare to deal with. I would avoid letting a property managed by Atkinson McLeod at all costs. The lettings staff was better, at least during our initial interactions ie booking viewing appointment and making an offer. However, when I first viewed the flat they told me it included a stand-alone dryer (which was memorable because it’s unusual) - turns out that was owned by the previous tenant and when I complained about the flat being misrepresented, the agent lied about showcasing the dryer in the viewing. Overall terrible experience and will never let or buy a property that is being managed or marketed by the company.

A · 30 March 2019 · Atkinson McLeod Balham

★★★★★ 5/5

Google

Calum was very helpful in finding me a new home. I'm over the moon and can't wait to move in. Thanks guys 👌🏻

A · 30 March 2019 · Atkinson McLeod Balham

★★★★★ 5/5

Google

Didn't end up finding a property through them but Calum was extremely friendly, honest and helpful!

Unknown · 26 March 2019 · Atkinson McLeod Balham

★★★★★ 5/5

Google

Calum Cameron was a big help in our property search regularly updating us with new rentals on the market bearing in mind our long list of requirements.

J · 20 March 2019 · Atkinson McLeod Balham

★★★★★ 5/5

Google

Didn't end up finding a property through them but Calum was extremely friendly, honest and helpful!

Oli · 20 March 2019 · Atkinson McLeod Balham

★★★★★ 5/5

Google

We couldn't work with Atkinson McLeod and found our property with another letting agency but, Rosy Vitale was very helpful

Furkan · 20 March 2019 · Atkinson McLeod Balham