Ashtons reviews in Welwyn Garden City, Harpenden, St Albans and 2 more

★★★★★ 5/5

Google

Best service Big thanks to Sam especially …

Greg · 8 October 2018 · Ashtons Estate Agency Welwyn Garden City

★★★★★ 5/5

Google

We moved just over 5 months ago now and as first time buyers were a bit nervous about dealing with estate agents but Sam at Ashton's really put us at ease. Throughout the whole process he showed that he had expertise, local connections …

Joanna · 8 October 2018 · Ashtons Estate Agency Welwyn Garden City

★★★★★ 5/5

Google

Thanks you Ashtons for your professionalism and friendliness throughout the sale process. Having moved house previously on five occasions albeit mainly for work reasons, this time proved to be the most lengthy and tricky sale for a variety …

Steven · 4 October 2018 · Ashtons Estate Agency Redbourn

★★★★★ 1/5

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I am appalled by the aggressive and argumentative attitude I was faced with by a colleague in the Padgate branch yesterday. Even though I had organised with herself and the property owner that I would be collecting a spare set of keys in the afternoon and members at the Great Sankey branch( who were extremely helpful) had rang her to let her know I was on my way, she treated me in a complete hostile and aggressive manner as soon as I walked trough the door. She argued with me about what item I should leave (after already confirming this on the phone), her job role and the time and place I would leave the keys. She demanded I had the keys back before 5:30 at 5:10- expecting me to travel from Padgate through the busy town centre and back all within 20 minutes. Whilst explaining this would be extremely difficult, I was faced with “that’s not my problem- I need them back”. She was completely unreasonable and spoke to me in nothing but an argumentive, aggressive tone of voice. I am completely shocked to have had to deal with somebody like that in a chain as well known as Ashtons. I think better care should be taken on selecting members of staff for the Letting’s side of the business, as it seems to have been forgotten that myself and my partner and the people that we could have recommended Ashtons to are potential home buyers in the near future.

Jade · 23 June 2018 · Ashtons London

★★★★★ 5/5

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We used the Newton Le Willows to sell our house and the team there was great, Simon did the valuation but we mainly dealt with Stacey Jones who was a complete star and couldn't do enough to help us, she kept us informed about what was going on every step of the way. Emails where answered quickly and in all it was a smooth experience. Highly recommended .

Michael · 22 June 2018 · Ashtons London

★★★★★ 5/5

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We recently bought a property from Ashtons and to say the least they were very efficient at keeping us updated with every process from offer to completion. Very professional service from Stacey (Newton-le-willows branch) throughout!

Julie · 22 June 2018 · Ashtons London

★★★★★ 5/5

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We are first time buyers and have recently purchased a property through ashtons at newton le willows. The estate agent Stacey was amazing from the start. As first time buyers we obviously had a lot of queries and questions and Stacey was so attentive and informative from day one. She replied promptly with honest and frequent updates and reassured us through out the proccess, making sure we were always involved and up to date. She was extremely friendly and had great customer service and went above and beyond. I would honestly recommend ashtons as an estate agents because of Stacey to friends and family and want to say a massive thank you to her for making this experience as smooth as possible and ensuring our journey buying our first property was as exciting as it's suppose to be. We really hope Stacey gets the recognition she deserves for doing such a great job! :)

Lucy · 22 June 2018 · Ashtons London

★★★★★ 5/5

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We are first time buyers and have recently purchased a property through ashtons at newton le willows. The estate agent Stacey was amazing from the start. As first time buyers we obviously had a lot of queries and questions and Stacey was so attentive and informative from day one. She replied promptly with honest and frequent updates and reassured us through out the proccess, making sure we were always involved and up to date. She was extremely friendly and had great customer service and went above and beyond. I would honestly recommend ashtons as an estate agents because of Stacey to friends and family and want to say a massive thank you to her for making this experience as smooth as possible and ensuring our journey buying our first property was as exciting as it's suppose to be. We really hope Stacey gets the recognition she deserves for doing such a great job! :)

Lucy · 22 June 2018 · Ashtons London

★★★★★ 1/5

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Very poor service if you are the buyer. I used Ashton’s mortgage adviser, who was amazing, but my experience with the agents responsible for selling at Cultcheth was anything but. It started off ok ish .. Andrew wasn’t happy that I questioned his valuation of the very tired and dated property but fair do’s I thought. Nearing completion I had numerous calls demanding dates .. which my solicitor accommodated but unfortunately they hadn’t checked up the chain and their clients house purchase couldn’t accommodate so I constantly had to mess people around, my buyer, removals firms, utilities etc etc. on the actual completion date we completed at 12. I got a call to say that the keys wouldn’t be available until 3. By this time I had broken the chain to complete my own sale and moved my stuff into storage. So 3pm was ok. I said I’d be there at 5 but was assured they’d be out by 3. I got there at 16:15 to be told no keys were available and I should come back??? I went for a walk and called my solicitor, he was furious. I went back to be told that the keys wouldn’t be available until after the office closed so I should go and wait at the house for them to finish their move. I was told “it’s not really my problem” ... wow! Not a “so sorry, please let me make you a drink” “thanks for using and paying for our mortgage service”. My feedback is remember that the buyers are your future sellers. Treat them better .. think longer term. Your office is all shiny and new but your attitude is dated.

Nina · 9 June 2018 · Ashtons London

★★★★★ 1/5

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is it possible to give a zero rating ? 9 months from excepting an offer to still not be resolved. fully understand buyers can have many problems for varies issues but to not be informed on the completion day ( for the second time ) that the sell would not go through is disgusting. no phone call , email .not even a lazy text . ashtons for months have given estate agents a bad name . shame on the unprofessional people I've had to deal with in this organisation.

Mike · 1 June 2018 · Ashtons London

★★★★★ 1/5

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is it possible to give a zero rating ? 9 months from excepting an offer to still not be resolved. fully understand buyers can have many problems for varies issues but to not be informed on the completion day ( for the second time ) that the sell would not go through is disgusting. no phone call , email .not even a lazy text . ashtons for months have given estate agents a bad name . shame on the unprofessional people I've had to deal with in this organisation.

Michael · 1 June 2018 · Ashtons London

★★★★★ 5/5

Facebook

Friendly staff and efficient service. Special thanks to Nick & Victoria at the Stockton Heath Branch.

Katie · 30 May 2018 · Ashtons London

★★★★★ 5/5

Facebook

Great service. I wanted a quick turnaround so as to move into the property within 6 weeks. I can say it was a little stressful but Simon & Stacey did there best to make it happen. So thank you very much.

Jason · 7 May 2018 · Ashtons London

★★★★★ 5/5

Facebook

Fantastic agent , lovely properties and excellent and thorough staff, best agent in Welwyn Garden City

Mitchell · 5 May 2018 · Ashtons Estate Agency Harpenden

★★★★★ 4/5

Google

The staff were really helpful in ensuring the process of buying a first property went smoothly. Although there were problems and delays along the way, the helpfulness of the team in explaining the issues and advising when and how they could be resolved helped make the overall experience less stressful then it could've been.

Jamie · 22 April 2018 · Ashtons Estate Agency Welwyn Garden City

★★★★★ 1/5

Facebook

Just phoned for an appt for a valuation, fair enough the lady wanted name before arranging but then instead of asking questions about property, where I live etc, wanted tel number, e mail address, probably my shoe size if we had continued in that vein. When I stopped her, she expressed concern that we may have been cut off, when I said I would have called back she said not everyone would. What a sad outlook on the world. Whilst an aggressive sales patter may have got my house sold quicker, the real art is knowing when & how to use it and this morning Ashton’s clearly didn’t so aren’t a Company I want to do business with.

Raymond · 11 April 2018 · Ashtons London

★★★★★ 1/5

Facebook

Just phoned for an appt for a valuation, fair enough the lady wanted name before arranging but then instead of asking questions about property, where I live etc, wanted tel number, e mail address, probably my shoe size if we had continued in that vein. When I stopped her, she expressed concern that we may have been cut off, when I said I would have called back she said not everyone would. What a sad outlook on the world. Whilst an aggressive sales patter may have got my house sold quicker, the real art is knowing when & how to use it and this morning Ashton’s clearly didn’t so aren’t a Company I want to do business with.

Barbara · 11 April 2018 · Ashtons London

★★★★★ 5/5

Google

Nick Robinson gallantly came to my aid and gave me the the best advice so that my property in Caddington was sold quickly and efficiently. It was with another agent and therefore of no benefit to him at all. Estate agents often get bad …

Jennifer · 3 April 2018 · Ashtons Estate Agency Redbourn

★★★★★ 5/5

Google

We have recently used Ashtons Stockton Heath & Padgate, Angela at Stockton Heath sold a property for us and was absolutely brilliant from start to finish, professional and friendly. She always kept us upto date and made the whole experience a pleasure. A massive thank you to Leanne at Padgate - what a star you are! Our chain took 5 months from selling our house to completion on the new one (this Friday!) and Leanne has been with us all the way, chasing up literally everyone, going above and beyond in every way. Don't know what we would have done without you. Ashtons have also found tenants for us in the past and their service was brilliant, their marketing & tenant due diligence was second to none. Overall, a great professional, but friendly service and one we would definitely recommend. Emma & Lloyd Savage

Lloyd · 24 March 2018 · Ashtons London

★★★★★ 1/5

Google

We purchased a property through Ashtons (St Albans) and the entire process from our initial enquiry through to completion day has been faultless. Massive thanks to Richard Fossey and Louise Walker who in both instances have kept us fully informed throughout, providing the necessary nudges to maintain the momentum of our purchase. It's been a pleasure dealing with them and would have no hesitation in recommending them to anyone looking to buy or sell.

A · 23 March 2018 · Ashtons St Albans

★★★★★ 5/5

Google

Superb

Kevin · 22 March 2018 · Ashtons St Albans

★★★★★ 5/5

Google

Very happy with the service and with our new home.

Jonathan · 22 March 2018 · Ashtons St Albans

★★★★★ 5/5

Google

Great afterservice- Louise was amazing! Thanks!

AJ · 22 March 2018 · Ashtons St Albans

★★★★★ 5/5

Google

Staff at Ashtons were very professional, reliable and helpful. They went the extra mile to support us throughout the process of selling our house and we would certainly use them to sell our new home in the future!

Jo · 22 March 2018 · Ashtons St Albans