5/5
GoogleA big thank you to Jonathan for or your support and professionalism. 10/10 service. …
Agent replied
Thanks for your comments Stephen and good luck with your move.
Trusted Agent profile · Hertfordshire
Verified
Ashtons reviews in Welwyn Garden City, Harpenden, St Albans and 2 more
★★★★★
1,469 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,469 reviews on three platforms, rated 4.7 out of 5 overall.
1,370
Reviews on Google
All 5 offices
98
Reviews on Facebook
All 5 offices
1
Reviews on The Trusted Agent
All 5 offices
Want Ashtons to help?
Send Ashtons a message.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Ashtons's five offices, most reviewed first. Each has its own page.
- Ashtons Estate Agency Welwyn Garden City29 Wigmores North, AL8 6PG478 reviews · 477 on Google (4.7)23 in the last 90 days
- Ashtons Estate Agency Harpenden10 High Street, AL5 2TB345 reviews · 328 on Google (4.8)6 in the last 90 days
- Ashtons St Albans10 London Road, AL1 1NG331 reviews · 331 on Google (4.7)35 in the last 90 days
- Ashtons London140 Gloucester Avenue, NW1 8JA177 reviews · 96 on Google (4.8)3 in the last 90 days
- Ashtons Estate Agency Redbourn48 High Street, AL3 7LN138 reviews · 138 on Google (4.9)2 in the last 90 days
Awards
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Ashtons office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleWe would highly recommend Ashtons Estate Agents WGC. We started our journey with Ahstons 7 and a half years ago with Chris Haws, who …
Agent replied
Thanks Kelly for taking the time to leave your feedback for Chris. Wishing you every happiness in your new home.
5/5
GoogleMoving home and greenhouse with Ashtons . Extremely helpful, polite and professional all the way. Know their area well , coming on market. suspended or just taken off the market they should be your choice. …
Agent replied
Thank you for your great feedback, we're really pleased you had such a good experience with Ashtons
5/5
GoogleWe recently let our flat on Broadwater road through Ashtons and i was incredibly impressed with the level of service provided throughout the letting. Chris haws came round and gave us a same day valuation which i found particularly …
Agent replied
Hi Tom, we are glad to hear you were impressed with our service!
5/5
GoogleSam, Tony and the whole team at Ashtons Welwyn have been truly incredible. This was a very stressful sale for me on a personal level and they all performed above and beyond their duties to ensure I was kept well informed at each stage of …
Agent replied
Thanks Hayley for taking the time to leave your feedback. Wishing you every happiness!
5/5
GoogleMy husband, Colin and myself have worked with Ashtons over many years and only have positive things to say about them. We have bought, let and sold a number of buy to let properties, all through Ashtons. We have worked with a number of …
Agent replied
Thank you for your fantastic feedback, we're really pleased you've had such great experiences with Ashtons
5/5
GoogleI have recently exchanged contracts for the property and Ashtons have been a great estate agent to work with. Verity Stuart-Thompson has been brilliant in guiding and supporting during the process. Her attention to detail, care and overall …
Agent replied
Thanks for your comments Adas, enjoy your new home!
5/5
GoogleWe were very impressed with Ashtons. They got the house on the market very promptly, secured a good number of viewings and the property was quickly sold. Their online portal is great for tracking viewing details & feedback. We were …
Agent replied
Thank you Jayne for leaving such detailed feedback! We wish you well in your new home.
5/5
GoogleWe chose Ashtons out of a few local agents, some of whom we had used before. They were responsive and supportive and so were nominated to sell our property for us. …
Agent replied
Thank you Barry for your fantastic feedback, we're really pleased you had such a great moving experience with Ashtons and we wish you well in your new home.
5/5
GoogleWe have just sold our house through Ashtons and we have been very happy with the services and support we received. The agency have been great at communication and we felt that we were very well informed throughout the process. The marketing strategies have been effective and well executed. They also demonstrated deep knowledge of local market. Very confident in recommending Ashtons.
Agent replied
Thank you Julia for taking the time to leave such great feedback! We wish you luck with your move.
5/5
FacebookI have just completed on my purchase with Ashtons, they where brilliant, Sam who chased the sale through was great he kept me informed constantly either by email or calling, would definitely recommend them
5/5
FacebookI have just completed on my purchase with Ashtons, they where brilliant, Sam who chased the sale through was great he kept me informed constantly either by email or calling, would definitely recommend them
5/5
GoogleOutstanding service, particularly from our agent Ben who was extremely helpful from start to finish.
Agent replied
Thanks Tom for your great feedback for Ben!
5/5
GoogleDid everything we could have hoped for - really good at making sure things ran smoothly after a buyer was found.
Agent replied
Thanks Andrew for taking the time to leave such great feedback.
5/5
GoogleGreat service and attention to detail from the Ashtons team in Harpenden, in helping me to sell early this year 2018. In particular Jon-Paul Brampton, Nick Wearmouth and David Williams were all very professional.
Agent replied
Thanks Pete for your great feedback!
5/5
GoogleRating only, no written review.
1/5
GoogleIf your a landlord , avoid like the plague.They have lots of charges , make sure you read the small print ..far better agents out there
1/5
GoogleMy experience with Ashtons has made it apparent that if you are a first time renter or not fully aware of your rights then they will likely try to pull the wool over your eyes, so be careful and make sure to question anything you aren’t sure of. I personally dealt with Alf and Kirsty, both work in lettings and do not seem to have much knowledge or awareness of how to act professionally. I wouldn’t recommend Ashtons in Welwyn to anybody looking to rent or purchase a property. The staff in this branch were unprofessional and uninformed during every interaction I had with them, which unfortunately lasted over the course of a number of months. When the current 12 month rental contract expired it took Ashtons over 5 weeks to send a renewal contract; by the time this had arrived the landlord had decided to sell and wanted to provide an eviction notice. Ashtons broke protocol when providing the eviction notice and didn’t attempt to contact or explain the situation beforehand; they then admitted their staff had acted against their professional guidelines - this seemed to be a regular occurrence. Ashtons staff then advised the landlord to request deposit deductions for repairs that they had informed the tenant would not be needed, and when they were advised that the TDS would unlikely side with the landlord (I spoke with TDS directly ) they conveniently changed their opinion and advised the landlord not to request these deductions. They continuously avoided questions regarding whether or not they were acting in the best interests of both parties, and at one point Kirsty the lettings manager actively declined to answer. I requested a face-to-face in the Welwyn branch and was told it would be a 2 week wait before I could speak to somebody in person. I won’t say that you shouldn’t use Ashtons in Welwyn Garden City, but I will say that you might want to speak to other estate agents first.
5/5
GoogleNick at Ashton's in Redbourn helped with the sale of my fathers house, and also helped him to find somewhere. He has helped my dad constantly throughout the process, always going the extra mile. After my father fell ill, the whole process could of been extremely difficult if it wasn't for Nick's help. Definitely recommend Ashtons!
Agent replied
Thank you for your review Carly, we wish you and your family the best
5/5
GoogleWhen deciding to sell my property Ashtons Redbourn came across as very professional. I was not disappointed as Nick sold my old home within days of it going to market. Between Nick and Tracie they kept me informed at every stage, offered sound advice and I couldn’t have wished for a better outcome. They were so professional, never pushy, but made the process of selling my home straightforward and simple. I wouldn’t hesitate to use them again. A really top level service!
Agent replied
Hi Sandra, thanks for taking the time to post your positive review.
5/5
GoogleAmazing service, brilliant team. Compared to the service offered by other estate agents, I wouldn't dream of going anywhere else ever again!
Agent replied
Thank you for the fantastic feedback!
5/5
GoogleWe purchased a property through Ashtons (St Albans) and the entire process from our initial enquiry through to completion day has been faultless. Massive thanks to Richard Fossey and Louise Walker who in both instances have kept us fully informed throughout, providing the necessary nudges to maintain the momentum of our purchase. It's been a pleasure dealing with them and would have no hesitation in recommending them to anyone looking to buy or sell.
Agent replied
Thank you for taking the time to leave such wonderful feedback Kieren. Wishing you every happiness in your new home.
5/5
GoogleCan''t fault them at all. Great service, great people and well worth the fee. Sold within in a week and the followup/ after sales were excellent. Thanks to Liam, Jayne and an extra special mention to Louise who made a potentially stressful experience much less so. Wouldn't hesitate to recommend them to anyone and have done so.
Agent replied
Thank you for the great feedback Kevin, we're really pleased your enjoyed your experience with Ashtons.
5/5
GoogleFantastic agents who are very professional and who made my chain a lot easier than it was shaping up to be - in particular, Louise was an absolute godsend! More than happy to recommend Ashtons and their customer service, which really helped make my experience the best one possible - wishing the team a fantastic 2019 - thank you again for making my move to St Albans such a pleasant one
Agent replied
Thank you Alexander for taking the time the leave such great feedback! We wish you well in your new home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Ashtons
Which Ashtons office has the most reviews?
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.
Where are the Ashtons offices?
The five Ashtons offices, by town:
- Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
- London: 140 Gloucester Avenue, London, NW1 8JA
- Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
- St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
- Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?
Yes. In The Trusted Agent 2026 awards: Ashtons, Harpenden won Gold; Ashtons, Welwyn Garden City won Gold; Ashtons, St Albans won Trusted Agent; Ashtons, Redbourn won Trusted Agent.
Want Ashtons to help?
Send Ashtons a message.
