Ashtons reviews in Welwyn Garden City, Harpenden, St Albans and 2 more

★★★★★ 5/5

Google

Nick, Tracie, Rob and Andrew - Thank you! You have all been brilliant in every way. Ashton's service has been honest, prompt and always courteous. We highly recommend them.

Marina · 17 March 2020 · Ashtons Estate Agency Redbourn

★★★★★ 5/5

Facebook

I used to think that it didn’t really matter that much which estate agent sold our house. I’ve changed my mind now! We started with a different agent and weren’t happy so we switched to Ashtons (Great Sankey branch). From the start it was a completely different experience. The photos were professional and made our house stand out on Rightmove. Thank you Kristian. We were instantly inundated with viewings and positive interest. We were given helpful feedback and our agent, Emily was very helpful during the negotiation process. After we had accepted an offer, Emily worked tirelessly to keep the chain going. There were issues of communication and things being done on time lower in the chain and without Emily, I think we would still be waiting to exchange contracts. Emily went beyond her role and made contact with the chain several times a day towards the end, sitting on hold for long periods of time. Throughout the process, Emily remained positive, reassuring and communicated brilliantly to so many different people. Emily always returned our calls and we had no doubt she was working hard on our case. We really felt that she cared and defended our interests. We have no hesitation recommending Ashtons. They exceeded every expectation. Thank you so much.

Gayle · 4 March 2020 · Ashtons London

★★★★★ 1/5

Google

Ashtons manage a flat rental above my property that leaked into the property on Sat 11th Jan with water coming through the light fitting in the bathroom area. This meant for safety reasons the electricity was turned off in the property, the issue was reported to Ashtons on the Monday 13th January to sort out but they did nothing until sending an electrician on Thursday to switch on the power and check that it was safe. After their rented property above being the source of the leak. However, the leak has caused extensive damage to my property causing mould to appear and the wood flooring to come away from the walls due to the continual leak that was started on Sat 11th Jan but only stopped 3 days later by their maintenance team. I've been calling them every day to request that Ashtons Lettings who manage the property above pay for the damage and bill their client 'landlord' or ask the 'landlord' to pay. They don't do anything and after 10 days of continually contacting them via email and calling them, Ashtons have declined to fix saying they are unable to contact the Landlord? If they manage the property surely they can pay for the damage and then bill the 'landlord' their client. That's why landlords seek the service of a letting agent like 'Ashtons' to manage their property. I now have to claim on my own insurance and pay the £250 excess. Even when I asked Ashtons to pay the £250 excess or ask the owner of the apartment above a private landlord they represent to pay the excess they have declined. Please see the images above. Also I forgot to mention a leak also occurred from the flat above on the 17th December causing damage to my property (lounge area / kitchen) below they have also declined to fix or repair this as well. I would recommend avoiding this property letting company and using another provide in the Warrington area. They are also clueless with their property manager saying the mould had not been caused by the leak so I resent them the images from the 11th January originally emailed across and pictures taken a week later displaying mould! I wouldn't want this company managing and looking after my property. Every time you call them they can never get hold of the owner 'landlord' for a decision - yet has the landlord empowered them by using their management services to 'manage' the property on their behalf and make decisions. Also, if the landlord can't be contacted how do they deal with emergencies if they can't take decisions? This is NOT a professional they are NOT a responsible letting agent - avoid at all costs - 1 star is too much had to click so I could post they deserve ZERO Stars - POOR SERVICE!

P · 25 February 2020 · Ashtons London

★★★★★ 5/5

Google

Rating only, no written review.

Alina · 8 February 2020 · Ashtons Estate Agency Welwyn Garden City

★★★★★ 1/5

Facebook

Ashtons manage a flat rental above my property that leaked into the property on Sat 11th Jan with water coming through the light fitting in the bathroom area. This meant for safety reasons the electricity was turned off in the property, the issue was reported to Ashtons on the Monday 13th January to sort out but they did nothing until sending an electrician on Thursday to switch on the power and check that it was safe. After their rented property above being the source of the leak. However, the leak has caused extensive damage to my property causing mould to appear and the wood flooring to come away from the walls due to the continual leak that was started on Sat 11th Jan but only stopped 3 days later by their maintenance team. I've been calling them every day to request that Ashtons Lettings who manage the property above pay for the damage and bill their client 'landlord' or ask the 'landlord' to pay. They don't do anything and after 10 days of continually contacting them via email and calling them, Ashtons have declined to fix saying they are unable to contact the Landlord? If they manage the property surely they can pay for the damage and then bill the 'landlord' their client. That's why landlords seek the service of a letting agent like 'Ashtons' to manage their property. I now have to claim on my own insurance and pay the £250 excess. Even when I asked Ashtons to pay the £250 excess or ask the owner of the apartment above a private landlord they represent to pay the excess they have declined. Please see the images above. Also I forgot to mention a leak also occurred from the flat above on the 17th December causing damage to my property (lounge area / kitchen) below they have also declined to fix or repair this as well. I would recommend avoiding this property letting company and using another provide in the Warrington area. They are also clueless with their property manager saying the mould had not been caused by the leak so I resent them the images from the 11th January originally emailed across and pictures taken a week later displaying mould! I wouldn't want this company managing and looking after my property. Every time you call them they can never get hold of the owner 'landlord' for a decision - yet has the landlord empowered them by using their management services to 'manage' the property on their behalf and make decisions. Also, if the landlord can't be contacted how do they deal with emergencies if they can't take decisions? This is NOT a professional they are NOT a responsible letting agent - avoid at all costs - 1 star is too much had to click so I could post they deserve ZERO Stars - POOR SERVICE!

Paul · 25 January 2020 · Ashtons London

★★★★★ 5/5

Google

We are really pleased with the service we have received from Ashtons. We have found them very professional and helpful throughout the process.

Laura · 8 December 2019 · Ashtons Estate Agency Welwyn Garden City

★★★★★ 5/5

Google

We sold our house though Ashton’s this year. We very pleased with the whole process and professionalism of The Ashton’s Redbourn team. We whole heartedly recommend Ashton’s!

A · 28 November 2019 · Ashtons Estate Agency Redbourn

★★★★★ 5/5

Google

I would really recommend Ashtons. Adam's went above and beyond to ensure a tricky chain stayed on track to secure a sale on our property at the right price. This allowed us into our fantastic new family home. He was very approachable and tenacious. I can't think of moving again right now but, if I did, I would hope that Adam could look after the sale. Thank you.

Starting · 1 November 2019 · Ashtons London

★★★★★ 5/5

Google

Nick and Tracie dealt with the purchase of our new home. They were both extremely professional and I would thoroughly recommend Ashtons. Nick in particular went over and above what you would expect and managed to keep the purchase on track when it was looking like it was all going to fall apart. I would definitely use Ashtons next time I move house, but hope that won't be for a while!

A · 24 October 2019 · Ashtons Estate Agency Redbourn

★★★★★ 5/5

Google

Amazing Estate agents!! Just sold my flat and brought our forever home with Ashtons Redbourn. Excellent customer service, every touch point was a pleasure. Couldnt fault them (and I can be very fussy). Special thanks to Tracie, Andrew, Nick, Alison and Rob. Keep doing what you do best!

A · 24 October 2019 · Ashtons Estate Agency Redbourn

★★★★★ 5/5

Google

Ashtons have been the best estate agents that I've dealt with. They helped me get my house in Redbourn ready to sell, gave good advice on pricing, sold it quickly and everyone was friendly and helpful. I would definitely recommend them.

A · 24 October 2019 · Ashtons Estate Agency Redbourn

★★★★★ 5/5

Google

Just sold our house through Ashtons in Redbourn. It had been on with another agent for 7 months with a local agent but Ashtons sold it within 4 months. Not all estate agents are the same. The location of Ashton's various offices means that marketing is wider and the staff are knowledgable about the areas they cover, which helps prospective buyers. Feedback is available on an online portal which is useful. The team who sold our house: Andrew, Cathy, Tracie, Robert, Alix and Gill were all highly professional and very efficient. I can definitely recommend Ashtons.

A · 24 October 2019 · Ashtons Estate Agency Redbourn

★★★★★ 5/5

Google

After using Ashton’s recently for our property sale, when my mum decided to move we did not hesitate on using Ashton’s Redbourn again. From the valuation with Nick to completion with Tracie the service was excellent. The whole team is brilliant , friendly and knowledgeable. Great value for money .

A · 24 October 2019 · Ashtons Estate Agency Redbourn

★★★★★ 5/5

Google

We have just started the process of selling our house in Redbourn and chosen to use Ashtons as our agent. The team at Ashtons has worked hard to keep you informed every step of the way and are extremely efficient. Nick Robinson in particular has been excellent in giving us the right advice in terms of the market and in negotiating the sale of our house at the level we needed to allow us to proceed. At no point he pushed us to do a deal, he was calm, considerate to our position and did an amazing job in getting us to a price we were happy with. Nick has been extremely helpful and professional and really has done his best for us.

A · 24 October 2019 · Ashtons Estate Agency Redbourn

★★★★★ 5/5

Google

Nick, thank you so much!! With zero noticed you arranged some fantastic viewings in the Harpenden villages area and made it all really easy. Thank you again!! (-:

A · 24 October 2019 · Ashtons Estate Agency Redbourn

★★★★★ 5/5

Google

Great value Sunday roast

John · 20 October 2019 · Ashtons Estate Agency Welwyn Garden City

★★★★★ 5/5

Google

We had the absolute pleasure of working with Ashton’s on the purchase of our new home. We had been looking for a home for over a year and Ashton’s were by far the best to deal with. Our initial contact with Ashton’s involved them having to …

Crystal · 8 October 2019 · Ashtons St Albans

★★★★★ 5/5

Google

This was our first house purchase and Ashtons couldn't have the made the process any easier. We worked with Louise who was genuinely kind and thoughtful and made sure we had everything we needed (and beyond), both during and after …

Jacob · 8 October 2019 · Ashtons St Albans

★★★★★ 5/5

Google

Sold our house through Ashtons and were extremely impressed and happy - they are professional, knowledgeable, courteous, friendly and helpful. Couldn't have chosen a better estate agent. They looked after our buyers very well and made sure …

Victoria · 8 October 2019 · Ashtons St Albans

★★★★★ 1/5

Google

Great team, shame about the hierarchy stealing money from me when I left Ashton’s as the lettings manager in St Albans as I was moving back to London. …

Stephen · 8 October 2019 · Ashtons St Albans

★★★★★ 5/5

Google

Richard, Louise and Co have once again done an incredible job in a difficult climate and dealing with difficult relatives. Nothing was too much trouble, we were kept informed at all stages and they went the extra mile in seeing the sale …

Tony · 8 October 2019 · Ashtons St Albans

★★★★★ 5/5

Google

Just bought our first home with Ashton’s and they have been fantastic at every part of the process. The whole team have been friendly and helpful from booking the viewing to collecting the keys when we completed. …

Dominic · 8 October 2019 · Ashtons St Albans

★★★★★ 5/5

Google

I have just sold my house through Ashtons and I can honestly say they were fantastic. Everyone on the team was so friendly, professional and helpful. And I was kept up to date all throughout. Once we accepted an offer, Louise on the sales …

Claire · 8 October 2019 · Ashtons St Albans

★★★★★ 5/5

Google

Nick and Tracie dealt with the purchase of our new home. They were both extremely professional and I would thoroughly recommend Ashtons. Nick in particular went over and above what you would expect and managed to keep the purchase on track when it was looking like it was all going to fall apart. I would definitely use Ashtons next time I move house, but hope that won't be for a while!

Karen · 8 October 2019 · Ashtons Estate Agency Redbourn