5/5
GoogleRating only, no written review.
Trusted Agent profile
Verified
Ashtons reviews
★★★★★
1,468 reviews across 5 offices and 3 platforms
Ashtons has 1,468 reviews across five offices (Welwyn Garden City, Harpenden, St Albans, London and Redbourn) and three platforms, rated 4.7 out of 5 overall. Ashtons Estate Agency Welwyn Garden City has the most, 478. Checked 9 October 2026.
1,369
Reviews on Google
All 5 offices
98
Reviews on Facebook
All 5 offices
1
Reviews on View Agents
All 5 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Ashtons's five offices, most reviewed first. Each has its own page.
- Ashtons Estate Agency Welwyn Garden City29 Wigmores North, AL8 6PG478 reviews · 477 on Google (4.7)23 in the last 90 days
- Ashtons Estate Agency Harpenden10 High Street, AL5 2TB344 reviews · 327 on Google (4.8)5 in the last 90 days
- Ashtons St Albans10 London Road, AL1 1NG331 reviews · 331 on Google (4.7)35 in the last 90 days
- Ashtons140 Gloucester Avenue, NW1 8JA177 reviews · 96 on Google (4.8)3 in the last 90 days
- Ashtons Estate Agency Redbourn48 High Street, AL3 7LN138 reviews · 138 on Google (4.9)2 in the last 90 days
Awards
Trusted Agent 2026 results for Ashtons. Each award is assessed separately from the review sites.
- GoldAshtons, HarpendenTrusted Agent 2026 · National position 469
- GoldAshtons, Welwyn Garden CityTrusted Agent 2026 · National position 536
- Trusted AgentAshtons, St AlbansTrusted Agent 2026 · National position 1197
- Trusted AgentAshtons, RedbournTrusted Agent 2026 · National position 1594
Latest reviews from every Ashtons office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI wanted to say a massive thank you to Lauren, the Home Move Consultant, for all her help throughout the process. She has been exceptionally helpful. She is genuinely one of the best people I have worked with in this kind of process, and her support really stood out. Thank you again, Lauren. Your help has been hugely appreciated!
Agent replied · 15 June 2026
Thank you Elif for taking the time to share your feedback. We're thrilled to hear that Lauren provided such exceptional support throughout your move. She is a valued member of our team, and we're delighted that her dedication and helpfulness made such a positive impact on your experience. We'll be sure to pass on your kind words to her and wish you all the very best for the future, the Ashtons team.
5/5
GoogleWe were extremely happy with the service we received from Ashtons estate agent in Redbourn, who worked hard at all stages of our sale to ensure things moved along smoothly and quickly. The cooperation agreement with Taylor Walton solicitors worked very efficiently indeed. We were particularly happy with the service from Emily Morgan, Andrew the branch manager and Willow who made regular contact to ensure everything was running smoothly. A great service all round.
Agent replied · 15 June 2026
Thank you Anne for your wonderful feedback. We're delighted to hear that you were so pleased with the service provided by our Redbourn team throughout your sale. Emily, Andrew, and Willow will be thrilled to know their support and regular communication made a positive difference to your experience. We're pleased that the collaboration with Taylor Walton Solicitors helped ensure a smooth and efficient process too. Wishing you all the best, the Ashtons team.
5/5
GoogleWe recently sold our home and purchased our new one through Ashtons, and we honestly couldn’t have asked for a better estate agent. From start to finish, Cathy and her team were professional, knowledgeable, responsive, and incredibly supportive. Their marketing was excellent, they kept us updated throughout, and they were always available to answer questions and offer advice. Our move involved multiple properties in a chain, with several properties also being sold through Ashtons, and the team did an outstanding job of keeping everyone informed and managing communications between all parties. They worked tirelessly behind the scenes, liaising with solicitors, buyers, and sellers to keep things moving and overcome challenges as they arose. What really stood out was how much they genuinely cared. Moving house can be stressful, and there were times when we needed reassurance and support, but Cathy and the team consistently went above and beyond. Their professionalism, attention to detail, and commitment to delivering the best outcome for their clients was evident throughout. We are so grateful for everything they did to help get us over the line and into our new home. We wouldn’t hesitate to recommend Ashtons to anyone looking to buy or sell a property. Thank you, Cathy and team, your hard work, dedication, and kindness made all the difference
5/5
GoogleAs Usual outstanding customer service from start to finish. Have Dealt with Michael for over 30 years now the only estate agent to use for the personal professional service. Thank you Michael to you and your team.
Agent replied · 8 June 2026
Thank you Kevin, I really appreciate your support and writing this review. I’m pleased the sale has now gone through and as ever it was a pleasure helping you. Many thanks from the whole team. Regards Michael
5/5
GoogleBrilliant check out experience recently. Nicole was prompt at every step of the way helping me make sure that both informing my landlord, agreeing an exit date and the check out itself was really smooth. I’d like to massively thank her and recommend Ashtons to anybody
Agent replied · 15 June 2026
Thank you Rahul for taking the time to leave us a review. We're so pleased to hear that Nicole made your checkout experience smooth and stress-free from start to finish. We'll be sure to pass on your kind words to her. We appreciate your recommendation and wish you all the best, the Ashtons team.
1/5
GoogleWould not use their renting/letting service if you paid me. Kirsty is absolutely dreadful, rude, abrasive and arrogant. She made mistakes with how the property was advertised from an offer perspective and then doubled down rather than admit that she’d made a mistake. She interrupted me every time I tried to explain her mistake. I ended up hanging up on her because she's so infuriating. Just admit you messed up???? Two days before the start date, they try and hit you with last minute ridiculous fees for things such as taking an inventory and getting the property in a professionally clean state. Awful, awful, awful. Avoid at all costs. To be absolutely fair, their sales department is fantastic. It is professionally run and they are very polite and courteous. Such a shame the lettings team is dog awful.
Agent replied · 15 May 2026
While Ashtons are always open to constructive feedback regarding our service, we strongly refute the characterisation of our colleague and will not tolerate unwarranted insults or aggression towards our team members. Both our Managing Director and Lettings Director have reviewed your concerns in detail, alongside email communication from your partner, who is the client in this matter. We are satisfied that our team acted professionally and in line with both company standards and legal requirements. In relation to the points raised, we will not support any landlord acting outside of the law or the requirements of the Renters' Rights Act. We actively advise on best practice, including the importance of professional inventories and ensuring properties are presented in a clean and well-maintained condition prior to the commencement of a tenancy. In this case, the property was not presented in a suitable condition at the point of move-in. As such, the recommendations made were not last-minute additions, but necessary steps required to ensure compliance and to provide a fair and appropriate standard of cleanliness for incoming tenants. We are confident that at all times we have communicated openly, fairly and in good faith while acting in accordance with both our professional obligations and legal responsibilities.
5/5
GoogleI recently bought a property in St Albans through Ashtons. The service and attention to detail I received was exceptional. From my original contact everyone that was involved in my purchase were professional and very knowledgeable. The initial viewings were very impressive with the agent well briefed on the properties. They also listened to my wish list and found properties that fitted my brief. They were very flexible with appointments and arranged second viewings seamlessly. Once I was prepared to make an offer Ryan in the St Albans handled the initial stage. He was professional, friendly and was always available to answer any of my queries. The purchase was then handed to Hannah in the Harpenden office and again the service she provided was second to none. It made the experience very straightforward and actually quite enjoyable! If you’re considering buying a property in St Albans I cannot recommend Ashtons highly enough. Exceptional service, amazing staff and the best Estate Agent I’ve ever dealt with. Thank you….I love my new home!!
Agent replied · 13 May 2026
Thank you Rob for your wonderful review, we're delighted to hear that Ryan, Hannah and the rest of the team were able to make your recent property journey such a positive experience! We will pass on your kind comments to the team, they will be so pleased with your feedback. We wish you lots of happiness in your new home and look forward to working with you again in the future. Best wishes, the Ashtons team.
5/5
GoogleHelpful and friendly from all the team across the whole sale process. Got the property uploaded quickly and promoted it well. Good communication during the exchange period. Cannot fault them.
Agent replied · 8 June 2026
Thank you for taking the time to review our agency. Best wishes Michael
5/5
GoogleFantastic service from Ashtons estate agents Stockton Heath who recently marketed and sold my house in Appleton. Cathy the manager has an amazing positive and enthusiastic attitude, always responded to any questions and queries, and went out of her way to help me with viewing potential purchases as well, and chase things up along the way. Mollie gets a mention too, great attitude too. Thank you Cathy and your team!
5/5
GoogleI cannot recommend Michael Anthonys enough. This is now the second property I have dealt with Andy, and my first time dealing with Kristina from the Sales Progression Team, and once again the service was absolutely outstanding. Throughout the process there were several issues and delays, which were due to my own personal circumstances, but I honestly cannot thank Andy and Kristina enough for the patience, understanding and support they showed throughout. Rather than making things stressful, they took the time to help me navigate every step of the process and were always there to guide and reassure me. The communication from both of them was exceptional. I was regularly kept updated, they were always emailing, checking in, and ensuring I knew exactly what was happening. I genuinely felt like they cared and wanted the best outcome for me and my family, rather than just treating it as another sale. Buying a house can be a stressful journey, but Andy and Kristina made a huge difference. Their professionalism, dedication, patience and support are the reason we managed to get this over the line. From the bottom of my heart, thank you both. You have helped us secure what will be our forever family home, and that means more than words can express. I will always be grateful.
Agent replied · 8 June 2026
Afzaal, it has been a pleasure helping you get your forever home. Andy and Kristina genuinely care and ensure everyone is updated and informed throughout the transaction. May all the team at Michael Anthony Aylesbury wish you many happy years ahead in your new home. Regards Michael
5/5
GoogleThe Ashtons team is incredible. Every person I have interacted with has been friendly, helpful and knowledgeable. What I love most is how human they are, it's not just about making a sell for them but they truly value their customers in their journey, whether that be in selling, buying or renting their home. Highly, highly recommend!
Agent replied · 15 June 2026
Thank you so much Emerald for your kind words and recommendation. We're delighted to hear that the Harpenden teams friendly, knowledgeable, and personal approach made a positive difference to your experience. Supporting our clients through every stage of their property journey is what matters most to us, and we truly appreciate your trust and support. Wishing you all the best, the Ashtons team.
5/5
GoogleWe had a really positive experience with Ashtons while searching for our new flat. From the start, the team was professional and genuinely helpful throughout the entire process. …
Agent replied · 16 September 2026
Thank you Robin for your lovely feedback! We’re so pleased to hear you had a positive experience with the team, Chris will be delighted to know his clear communication and support made the process feel smooth and well-managed. Wishing you the very best in your new home, the Ashtons Team
5/5
GoogleWe had a really positive experience with Ashtons while searching for our new flat. From the start, the team was professional and genuinely helpful throughout the entire process. Chris in particular was excellent, he kept communication clear and consistent, always making sure we were updated at every stage. He was quick to answer any questions we had and made what can often be a stressful process feel straightforward and well-managed.
Agent replied · 28 April 2026
Thank you Robin for your lovely feedback! We’re so pleased to hear you had a positive experience with the team, Chris will be delighted to know his clear communication and support made the process feel smooth and well-managed. Wishing you the very best in your new home, the Ashtons Team
5/5
Googleextremely professional people, Kate went the extra mile and we couldn't be happier with the service. I definitely recommend.
Agent replied · 8 June 2026
Thank you Arthur. Kate is a very experienced and competent team member who cares about attention to detail. We are all so grateful for your kind words. Regards Michael
5/5
GoogleHad a really positive experience with Ashtons WGC branch particularly with Chris Haws who was extremely brilliant! From start to finish Chris was professional, super responsive and genuinely supportive to get everything over the line.
Agent replied · 13 May 2026
Thank you Ashley for your 5* review. We will pass on your kind comments to Chris who will be delighted to hear you were so pleased with the service he was able to provide. Wishing you all the best, the Ashtons team.
1/5
GoogleWe had a very disappointing experience with Ahtons while attempting to purchase a property. Throughout the process we repeatedly asked about the tenure and were consistently told it was share of freehold. Not once were we informed that the property was actually leasehold with less than 40 years remaining, information that only came to light after the memorandum was issued. This is a material fact that directly affects both the value and the mortgageability of a property. Had we been given accurate information from the beginning, especially after asking multiple specific questions, we would never have proceeded. Ahtons were fully aware of the stressful, time-sensitive situation we were in, yet still failed to provide this essential information upfront. As a result, we lost time, money, and the opportunity to pursue another property. Our experience reflects a serious lack of transparency and professionalism, and we would urge future buyers to be extremely cautious.
Agent replied · 13 May 2026
We are sorry to hear that you were disappointed with your experience, however, we would like to clarify a number of points. The property was marketed as having a share of freehold, which is correct and this was clearly stated within the property description. At no stage did we intentionally misinform you regarding the tenure. As explained, there is an underlying lease, which the current owner is in the process of extending with the other owners in the block, with whom they share the freehold by mutual agreement. We appreciate that this may ultimately have affected your decision to proceed and we understand the frustration that can arise when a transaction does not progress. However, the information provided regarding the tenure was accurate and transparent throughout the process. We wish you all the best with your onward search and would be happy to assist with any future enquiries.
3/5
GoogleI let my property with them. Pretty good at finding a tenant. Not so responsive after and a bit disorganised in communication which is frustrating and stressful. Comes with the territory I guess. (Update: had a call from director of Lettings who is working to improve responsiveness and tighten up the service. Fair play and I appreciate the outreach)
Agent replied · 26 August 2023
Thanks for your feedback Dom, and for your time on the call yesterday following your review. Ashtons work hard to find suitable tenants and we are pleased you found this satisfactory. Move-in is the start of the tenancy journey for the asset management team and we work hard to keep communication and asset management timely and relevant but accept that there are sometimes teething issues with new tenancies which usually settle very quickly. We hope there has not been too much inconvenience to you or the tenants and we look forward to continuing to support you throughout the tenancy. Best wishes from the team at Ashtons.
5/5
GoogleGreat customer service very helpful
5/5
GoogleStaff are friendly and helpful.
Agent replied · 13 May 2026
Thank you Alex for your review, we appreciate your feedback. Best wishes, the Ashtons team.
5/5
GoogleGreat estate agency throughout Hertfordshire
5/5
GoogleExcellent service throughout a very difficult time. Lenné is extremely knowledgeable, caring and supportive. I would happily recommend her to anyone. Penny
4/5
GoogleAlways helpful and friendly
4/5
GoogleIve changed my review to 4 star and will change to 5 if they continue with their much better service. Team are very responsive to any issues. Just had one leaking roof issue that took a while but is now fixed.
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Questions about Ashtons
How many reviews does Ashtons have?
Ashtons has 1,468 reviews across its five offices, rated 4.7 out of 5 overall: 1,369 on Google, 98 on Facebook, 1 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Which Ashtons office has the most reviews?
Ashtons Estate Agency Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Ashtons Estate Agency Harpenden with 344.
Where are Ashtons's offices?
Ashtons Estate Agency Welwyn Garden City, 29 Wigmores North AL8 6PG; Ashtons Estate Agency Harpenden, 10 High Street AL5 2TB; Ashtons St Albans, 10 London Road AL1 1NG; Ashtons, 140 Gloucester Avenue NW1 8JA; Ashtons Estate Agency Redbourn, 48 High Street AL3 7LN.
Has Ashtons won any awards?
Yes. In The Trusted Agent 2026 awards: Ashtons, Harpenden won Gold; Ashtons, Welwyn Garden City won Gold; Ashtons, St Albans won Trusted Agent; Ashtons, Redbourn won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.