Trusted Agent profile
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★★★★★
1,468 reviews across 5 offices and 3 platforms
Ashtons has 1,468 reviews across five offices (Welwyn Garden City, Harpenden, St Albans, London and Redbourn) and three platforms, rated 4.7 out of 5 overall. Ashtons Estate Agency Welwyn Garden City has the most, 478. Checked 9 October 2026.
1,369
Reviews on Google
All 5 offices
98
Reviews on Facebook
All 5 offices
1
Reviews on View Agents
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Ashtons's five offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Ashtons. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleLauren gave excellent service and advice when it came to our thoughts on selling and letting and home. Would recommend any day.
Thanks so much for your 5* review Kevin. We're delighted to hear Lauren was able to help you. Wishing you all the best, the Ashtons team
5/5
GoogleAlthough we’re still partway through the process, we’ve been so impressed with the team that we wanted to leave a review now. Tom gave us excellent advice from the outset, and Abbey has been brilliant throughout, knowledgeable, professional, incredibly responsive and genuinely lovely to deal with. Everyone else we’ve dealt with has been equally friendly and helpful, and we’ve always felt we were in safe hands. Things have progressed really well so far, and that’s largely thanks to the whole team’s hard work and guidance. Based on our experience to date, we wouldn’t hesitate to recommend them.
Thank you so much for your kind words Rob and for taking the time to leave a review while you're still partway through the process. We're delighted to hear that Tom, Abbey, and everyone else have made you feel supported and well looked after. We will pass on your comments and look forward to helping you through the remaining stages and appreciate your recommendation. Best wishes, the Ashtons team.
5/5
GoogleAshtons kept me up-to-date with all viewings and feedback on visits to my flat. Chloe was particularly pro-active and a great source information as to what would happen next. She has a thorough, realistic understanding of the process and what should happen when. She communicates well and passes on news - good and bad - calmly and clearly. All the staff were professional but friendly and listened properly throughout. They are experienced and unflappable in all that they do.
Thank you Katherine for taking the time to leave us a review. We're so pleased to hear that Chloe and the rest of the team were able to make your recent property journey such a positive experience. We will pass on your wonderful comments to the team and wish you all the best for the future, the Ashtons team.
5/5
GoogleChris Haws is meticulous in his work. In all my years in and out of the businesses I have never met such an honest and reliable person. He always offers calm and a reassuring presence during the letting process. One of the best!
Thank you so much Sarah for your kind words. We really appreciate your feedback and are delighted to hear about your positive experience with Chris. Your recommendation means a great deal to us, and we'll be sure to pass on your lovely comments to him. Wishing you all the best, the Ashtons team.
5/5
GoogleRating only, no written review.
5/5
GoogleWe have been working with Abbey on a purchase & could not have been happier. Having previously had nothing but bad experiences it is refreshing how proactive Abbey is. We have not had to chase at any point and felt our situation has been approached with professionalism and empathy.
Thank you Charlie for your wonderful review. We're delighted to hear Abbey has been able to make this property journey such a positive experience for you, we will pass on your kind comments to her. Wishing you all the best, the Ashtons team.
5/5
GoogleNicole has been my main point of contact through the estate agent for the past three years, and I honestly couldn't have asked for better support. She has always been friendly, approachable, and incredibly helpful, making everything so much easier whenever I've needed assistance. Her communication is always prompt and professional, and it's clear she genuinely cares about providing excellent service. Thank you, Nicole, for all your help over the years, it's been truly appreciated.
Thank you so much for your wonderful review Beth. We're delighted to hear about your positive experience with Nicole over the last few years. She takes great pride in providing friendly, professional, and supportive service, so your kind words will mean a great deal to her. Thank you for your continued trust and support, we appreciate it and we look forward to continuing to work with you. Best wishes, the Ashtons team.
5/5
GoogleI have been renting for more than ten years and, during that time, have experienced some very poorly managed properties. Working with Katie Liasis at the Welwyn Garden City branch has therefore been a genuine breath of fresh air. Katie, and Ashtons as a whole, have been an absolute pleasure to deal with. She is extremely knowledgeable, professional and efficient, while also being warm, approachable and kind. Should I ever decide to move, I have already told Ashtons that I would want them to manage the process for me. Renters simply want to be treated with respect, and when they are, that respect is often reflected in the care they take of the property they live in. I would have no hesitation in recommending Katie and the Ashtons team. Keep up the good work.
Thank you Christopher for your thoughtful and kind words. We're delighted to hear that Katie and the rest of the Welwyn Garden City team have made such a positive difference to your renting experience. Your feedback means a great deal to us, and we're especially pleased that you felt respected, supported, and well looked after throughout your tenancy. We really appreciate your recommendation and look forward to assisting you again in the future. Wishing you all the best, the Ashtons team.
5/5
GoogleWe have had a great asset manager Katie Liasis who has made everything run smoothly. Katie always gives of her best and it has always been a pleasure dealing with her.
Thank you Tyla for your 5* review. We will pass on your kind comments to Katie who will be delighted with your feedback. Best wishes, the Ashtons team.
5/5
GoogleWe sold our Harpenden house through Ashtons and would highly recommend them. In particular, Jonny whose advise and knowledge getting the house on the market was invaluable, and also Willow for her hard work keeping the sale process moving after we'd accepted an offer. Both were brilliant at keeping up regular communications with us so that we always felt in the loop. A huge thank you to you both and the whole team!
Thank you so much for your kind words. We're delighted to hear that Jonny and Willow's advice, dedication and communication kept everything progressing smoothly from marketing through to completion. We will pass on your comments to them and the rest of the team, they will be so pleased with your feedback. We appreciate your recommendation and wish you all the very best for the future, the Ashtons team.
5/5
GoogleI cannot thank Nicole enough for the way she looks after my property. Everything is dealt with promptly, and her communication is excellent. First class property management.
Thank you Iyla for your wonderful review. We will pass on your kind words to Nicole who will be delighted with your feedback. We look forward to continuing to work with you and looking after your property for many years to come. Best wishes, the Ashtons team.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat estate agent. Always helpful especially Nicole who's always there to answer any queries!
Thank you Tia for your 5* review, your feedback is much appreciated, we will pass your kind words on to Nicole. Wishing you all the best, the Ashtons team.
5/5
GoogleThis is the second time we have instructed Ashtons to sell a property for us. I would have absolutely no reservations in recommending them. They are very professional, super helpful and easy to approach. In short li wouldn’t use anyone else. All the staff make an excellent team.
5/5
GoogleThanks to Abbey for being so helpful and knowledgeable when discussing our property search. Highly recommended to speak with her if you need any property advise
Thank you Guy for your lovely review! We're so pleased to hear that Abbey was able to help with your property search and provide knowledgeable advice. Your recommendation means a lot and we'll pass on your kind words to her. Wishing you all the best with your property journey, the Ashtons team.
5/5
GoogleIf you need to find a rental home or need to let your property definitely speak to Kirsty @ Ashtons in Harpenden. Absolutely brilliant
Thank you for you kind review and recommendation, much appreciated! Best wishes, the Ashtons team.
5/5
GoogleHad a warm friendly viewing of one of Ashton’s properties with Michelle!
Thank you Nilmini for your 5* review. We're delighted to hear you had a warm and friendly viewing with Michelle, we'll be sure to pass on your kind feedback, and we hope to help you again soon! All the best, the Ashtons team.
5/5
GoogleI have been using Ashtons to rent my house for the last couple of years and I cannot fault a thing. Nicole and the whole team are proactive and professional, and everyone is very easy to work with.
Thank you Lucie for taking the time to leave us a review. We're delighted to hear that Nicole and the rest of the team are always on hand to help and ensure everything goes smoothly with your rental property. Its great to be working with you. Wishing you all the best, the Ashtons team.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleNicole at Ashtons was very helpful through the process of moving out of the flat I rented in WGC. She was also able to help settle the return of the security deposit quickly. Thanks Nicole!
Thank you so much for taking the time to leave your 5* review Nathaniel, it's much appreciated. I will pass your kind words on to Frederica and the team, who will be absolutely delighted. All the very best, the Ashtons team.
5/5
GoogleLovely people, very obliging and helpful !!
5/5
GoogleWe can't thank Ashtons enough for their amazing support when we had issues with our landlord and problems in the property we were in. Nicole in particular was an absolute star! We can't thank her enough for her professionalism and incredible communication with us. We would definitely recommend Ashtons Welwyn Garden City to anyone. Thank you!
Thank you Lauren for your 5* review. We're delighted to hear that Nicole was able to support you and will pass on your kind comments to her, she will be so pleased with your feedback. We appreciate your recommendation and hope to be able to work with you again in the future. Best wishes, the Ashtons team.
1/5
GoogleExtremely disappointed with our experience. We initially offered £460,000 on a property which was rejected before increasing our offer to £485,000 the same day. We were then told the sellers wanted time to think because there was another offer on the table and that they wanted to honour the other buyers' second viewing before making a decision. We were told we would receive an update on the Monday. On Monday, we were informed that the sellers had decided to proceed with the other buyer. When my husband asked what our position was and whether we had any options, we were told that Friday had been the deadline for best and final offers. This was the first time we had heard anything about a best and final deadline. At no stage during the negotiations were we told that Friday would be the final opportunity to submit our highest offer. We were simply told the sellers wanted time to consider both offers after the Saturday viewing and would update us on Monday. Had we been given the same information, we would have approached the process very differently. When I raised these concerns with Tony, the Evaluations Manager, they were dismissed. Rather than acknowledging that this crucial information had never been communicated to us, he became defensive and focused solely on the fact that we hadn't increased our offer sooner completely missing the point. To make matters even more confusing, after being told on Monday that the sellers had accepted another offer, we asked whether we could increase ours to £491,000. We were told that doing so would be "morally incorrect" because the sellers had already accepted an offer. It is therefore difficult to understand how we can simultaneously be criticised for not increasing our offer sooner, yet also be told it would have been morally wrong to increase it once we were finally made aware of the supposed best and final process. We weren't asking for special treatment. We simply expected a transparent, fairly managed process where all serious buyers were given the same information at the same time. Whether or not we would have secured the property is beside the point. The lack of transparency, inconsistent communication and dismissive handling of our concerns have left us with very little confidence in this agency's professionalism.
We understand how disappointing it is to miss out on a property, particularly in a competitive situation where there are multiple interested parties. In this case, the seller received more than one offer and ultimately chose to proceed with a buyer who had submitted a higher offer following their initial viewing, and later confirmed their position after a second visit. All offers, including your revised offer submitted after the weekend, were presented to the seller for consideration. We note your concerns regarding communication around the process. Our approach is always to ensure buyers are kept informed and given the opportunity to put forward the strongest offer they are comfortable with. At no point were you prevented from increasing your offer, and you did so again after the weekend. We are confident that the process was handled appropriately, although we will reflect on your feedback regarding communication. We wish you the very best and would be more than happy to support you further with your property search.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ashtons has 1,468 reviews across its five offices, rated 4.7 out of 5 overall: 1,369 on Google, 98 on Facebook, 1 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Ashtons Estate Agency Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Ashtons Estate Agency Harpenden with 344.
Ashtons Estate Agency Welwyn Garden City, 29 Wigmores North AL8 6PG; Ashtons Estate Agency Harpenden, 10 High Street AL5 2TB; Ashtons St Albans, 10 London Road AL1 1NG; Ashtons, 140 Gloucester Avenue NW1 8JA; Ashtons Estate Agency Redbourn, 48 High Street AL3 7LN.
Yes. In The Trusted Agent 2026 awards: Ashtons, Harpenden won Gold; Ashtons, Welwyn Garden City won Gold; Ashtons, St Albans won Trusted Agent; Ashtons, Redbourn won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.