Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleOverall, great experience with Ashtons in St Albans and would recommend them to anyone looking for a reliable and professional estate / letting agents.
A special mention to Brett, who was extremely helpful during our viewings. Brett went above and beyond in providing us all the details of the property including info of the local area / amenities etc. His helpful, professional and personable approach made the whole experience very efficient and gave us clear direction when making our final decision. Thank you, Brett!
Also, thanks to Lauren and Charlotte for their support throughout the tenancy application process, esp. for keeping us updated and helping to move things forward…despite a little hold up towards the end.
A · 24 August 2026 · Ashtons St Albans
Agent replied · 25 August 2026
Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that Brett, Lauren and Charlotte provided such a helpful and professional service throughout your experience with Ashtons. We really appreciate your kind words and recommendation, and we wish you all the best in your new home, the Ashtons team.
★★★★★ 5/5
GoogleAs a tenant, I can honestly highly recommend Ashtons St Albans. From the beginning, they have always been professional, responsive and incredibly helpful. In particular, I want to mention Jade Dalton, who is in charge of my flat. Jade has been absolutely fantastic and incredibly helpful whenever something has come up in the flat. I really couldn’t thank her enough for all her help and support.
Lara · 24 August 2026 · Ashtons St Albans
Agent replied · 20 August 2026
Thank you Lara for your wonderful review and recommendation. We’re so pleased to hear that you’ve found the team professional, responsive and helpful throughout your tenancy. We will pass your lovely feedback on to Jade, who will be delighted to know how much her support has been appreciated. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
Really pleased with the service from Ashtons especially from Rob and Tom who have led the sales process. I particularly appreciated their honesty and transparency around the valuation of our flat, as well as their regular updates and proactive management of the sales process. Everyone we dealt with was quick, accessible and responsive to our enquiries throughout. Would happily recommend Ashtons to anyone looking to sell their property.
Benjamin · 24 August 2026 · Ashtons St Albans
Agent replied · 20 August 2026
Thank you Benjamin for your kind words, we appreciate your feedback. Rob and Tom will be delighted to hear you were so pleased with the service they were able to provide to you during your recent property sale abd we thank you for your recommendation. We hope to be able to work with you again in the future. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleA really pleasant experience at Ashtons in St Albans. A particular thanks to Abbey who was superb and helped explain everything. Very thorough! For anyone looking for a property in the area would definitely recommend speaking to Abbey.
Beth · 23 August 2026 · Ashtons St Albans
Agent replied · 25 August 2026
Thank you Beth for taking the time to leave us a review. We will pass on your wonderful feedback to Abbey who will be delighted to hear you were pleased with the service she was able to offer. Wishing you all the best, the Ashtons team.
★★★★★ 1/5
GoogleWorst letting agency experience we have had.
We moved into a property that was filthy and clearly not ready for tenants: food remnants and dust throughout, damaged walls and oven, broken lights, a large hole/gap by a window, a broken freezer door left in the living area, and no properly functioning hot water.
It has now been over a month, and despite emailing and calling every single week, most of these issues are still unresolved. Many emails are not even acknowledged or replied to. The only major issue eventually addressed was the shower, after around two weeks of having to shower with cold water.
The freezer is still unusable, other repairs remain outstanding, and we are still having to chase Ashtons constantly for basic maintenance.
Staff may be polite when you eventually manage to speak to someone, but the overall management, communication and lack of action have been completely unacceptable.
This has genuinely been the worst experience we have had with a letting agency, and I would not recommend Ashtons Welwyn Garden City.
Melika · 23 August 2026 · Ashtons Estate Agency Welwyn Garden City
★★★★★ 5/5
GoogleGreat service from Ashtons, and in particular from Jade. She is always friendly, approachable, and has been very efficient in dealing with all our requests.
Petre · 21 August 2026 · Ashtons St Albans
Agent replied · 25 August 2026
Thank you Petre for taking the time to leave us a review. Your feedback is appreciated and we will pass on your kind comments to Jade. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleJade Dalton is incredibly friendly and approachable, and always helpful and responsive whenever we need anything!
Alexandra · 21 August 2026 · Ashtons St Albans
Agent replied · 25 August 2026
Thank you Alexandra for your 5* review, we will pass on your kind words to Jade who will be pleased with your feedback. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleGreat support from asset manager Nicole Glover ⭐️ definitely recommend!
Ana · 21 August 2026 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 25 August 2026
Thank you Ana for your 5* review, your feedback and recommendation is appreciated. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleA big thank you to Abbey for being so helpful, knowledgeable, and professional throughout our property search. She was always happy to answer our questions and made the whole process much easier. I would highly recommend speaking with Abbey if you’re looking for property advice!
George · 18 August 2026 · Ashtons St Albans
Agent replied · 21 August 2026
Thank you for your lovely review George! We’re delighted to hear that Abbey was able to make your property search easier with her knowledge, professionalism and helpful approach. We appreciate your recommendation and will pass your kind words on to Abbey. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleAshtons consistently provide us with a professional service with great attention to detail. Brett, Jade and the whole team have been fantastic. Thank you.
Dynamo · 18 August 2026 · Ashtons St Albans
Agent replied · 21 August 2026
Thank you for your 5* review. We will pass on your kind words to Brett and Jade who will be pleased with your feedback. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleGreat experience throughout the rental process. Nicole was our main point of contact and always provided all the necessary information whenever we needed it. Chris also supported us throughout the process and provided professional and helpful advice. We really appreciated their support and would highly recommend the agency.
Max · 17 August 2026 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 21 August 2026
Thank you Max for your wonderful review. We will pass on your kind comments to Nicole and Chris who will be delighted with your feedback. Your recommendation is appreciated. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleSpoke with Rob on the phone about getting some inquiries and information on properties he was extremely helpful and very well spoken. Thanks again Rob!
Lewis · 13 August 2026 · Ashtons St Albans
Agent replied · 20 August 2026
Thank you Lewis for taking the time to leave us a review, your feedback is appreciated. We wish you all the best in your property search, the Ashtons team.
★★★★★ 5/5
GoogleI cannot fault the customer care from Nicole Glover an asset manager at Ashtons. Any issue was dealt with promptly and professionally, thank you Nicole.
A · 13 August 2026 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 20 August 2026
Thank you so much for your review. We will pass on your kind words and thanks to Nicole who will be pleased with your feedback. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleI found Ryan was easy to talk to during the process of selling my house. He was friendly, approachable and always willing to answer questions which gave me reassurance during what was quite a stressful time.
Liz · 13 August 2026 · Ashtons St Albans
Agent replied · 21 August 2026
Thank you Liz for your 5* review. We're really pleased to hear Ryan was on hand to answer any questions you had throughout and able to reassure you during what can be a stressful process. We will pass on your kind words to him and wish you all the best for the future, the Ashtons team.
★★★★★ 5/5
GoogleRob at Ashtons was very knowledgeable and really helpful in getting me set up with a search. He had a great knowledge of the local amenities and was friendly, patient and professional throughout. Really appreciate all the help, thanks, Rob!
Lenny · 13 August 2026 · Ashtons St Albans
Agent replied · 21 August 2026
Thank you Lenny for your 5* review. We will pass on your kind words to Rob who will be delighted you were so pleased with the service he was able to provide during your recent property search. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleRob was extremely helpful throughout the whole process. This included regular as clockwork updates, advice on the market and patience and persistance in a difficult market.
Matt · 13 August 2026 · Ashtons St Albans
Agent replied · 21 August 2026
Thank you Matt for taking the time to leave us a review. We're pleased to hear Rob was on hand to support you through your recent property journey, we will pass on your kind words to him. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleRyan was very helpful selling our house and kept us informed of developments throughout.
I have been impressed with Ashton's professionalism and wouldn't hesitate to recommend them to others.
Alun · 13 August 2026 · Ashtons St Albans
Agent replied · 21 August 2026
Thank you Alun for your 5* review. We're thrilled to hear that Ryan was on hand throughout your recent sale and kept you well informed throughout. Your recommendation is appreciated. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleExcellent service and advice from Chris and Kimberly. Thanks to the Ashtons team.
Lin · 13 August 2026 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 21 August 2026
Thank you Lin for your 5* review, we appreciate you taking the time to leave your feedback. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleVery good experience , definitely recommend their services, Abby and Emily have been so helpful
Sal · 12 August 2026 · Ashtons St Albans
Agent replied · 21 August 2026
Thank you Sal for taking the time to leave us a review. We will pass on your kind feedback to Abbey and Emily and appreciate your recommendation! All the best, the Ashtons team.
★★★★★ 5/5
GoogleRob Bullock is definitely the most professional estate agent I have ever dealt with. The company have been exemplary in all their dealings with me and got my house to exchange in record time! I would highly recommend you use them! They are another level to other agents in the area!
Elise · 12 August 2026 · Ashtons St Albans
Agent replied · 20 August 2026
Thank you for your fantastic review Elise. We're delighted to read your comments about Rob and it's great that we were able to help get your sale to exchange in record time. We really appreciate your feedback and your recommendation. Wishing you all the best, from the team at Ashtons.
★★★★★ 5/5
GoogleGreat experience working with Ryan Orde, he has been so responsive and helpful , really appreciate his support throughout our sale and purchase journey. Would definitely recommend using Ryan at Ashtons to anyone wanting a smooth and supportive process
Sepideh · 12 August 2026 · Ashtons St Albans
★★★★★ 5/5
GoogleNicole is extremely helpful, professional and friendly. She is quick to respond, keeps us updated and makes the whole process smooth and stress-free. We really appreciate her support and would happily recommend Nicole and Ashtons.
Jeanne · 12 August 2026 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 20 August 2026
Thank you for your kind review Jeanne. We're pleased to hear Nicole was helpful, professional and friendly, and that her communication helped make the process smooth and stress-free. We really appreciate your recommendation and your feedback. Wishing you all the best, from the team at Ashtons.
★★★★★ 5/5
GoogleHavent had many problems with my rental property but its always dealt with quickly and efficiently by Nicole Glover of Adhtons W.G.C
Gary · 12 August 2026 · Ashtons Estate Agency Welwyn Garden City
Agent replied · 20 August 2026
Thank you for taking the time to leave your 5* review Gary. It's always great to get feedback from clients, so we really appreciate it. Best wishes from the team at Ashtons
★★★★★ 5/5
GoogleAshton's are a very warm friendly and helpful team, nothing is to much trouble. Emily Morgan is particularly good, with a great knowledge of the area and immediately puts you at easy. The whole team works very well together.
Tony · 11 August 2026 · Ashtons Estate Agency Redbourn
Agent replied · 20 August 2026
Thank you for your lovely review Tony. We're delighted to hear you found our team warm, friendly and helpful. Emily will be especially pleased to know her knowledge and ability to put people at ease made such a positive impression. Wishing you all the best, from the team at Ashtons
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