4/5
GoogleIve changed my review to 4 star and will change to 5 if they continue with their much better service. Team are very responsive to any issues. Just had one leaking roof issue that took a while but is now fixed.
Trusted Agent profile · Hertfordshire
Verified
Ashtons reviews in Welwyn Garden City, Harpenden, St Albans and 2 more
★★★★★
1,469 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,469 reviews on three platforms, rated 4.7 out of 5 overall.
1,370
Reviews on Google
All 5 offices
98
Reviews on Facebook
All 5 offices
1
Reviews on View Agents
All 5 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Ashtons's five offices, most reviewed first. Each has its own page.
- Ashtons Estate Agency Welwyn Garden City29 Wigmores North, AL8 6PG478 reviews · 477 on Google (4.7)23 in the last 90 days
- Ashtons Estate Agency Harpenden10 High Street, AL5 2TB345 reviews · 328 on Google (4.8)6 in the last 90 days
- Ashtons St Albans10 London Road, AL1 1NG331 reviews · 331 on Google (4.7)35 in the last 90 days
- Ashtons London140 Gloucester Avenue, NW1 8JA177 reviews · 96 on Google (4.8)3 in the last 90 days
- Ashtons Estate Agency Redbourn48 High Street, AL3 7LN138 reviews · 138 on Google (4.9)2 in the last 90 days
Awards
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Ashtons office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleEmma and Raphael were fantastic in helping my partner and I secure our new flat. Everything was handled incredibly quickly and seamlessly, with clear and consistent communication throughout the entire process. What could have been a long and stressful experience was made smooth and efficient thanks to their professionalism and support. My partner and I are really looking forward to moving in, and we would highly recommend them to anyone.
Agent replied · 12 September 2026
Thank you for the excellent review. Likewise, you’ve been a pleasure to deal with.
5/5
GoogleThe Lettings team have been fantastic, they are professional, friendly and went above and beyond. Excellent teamwork by Kirsty, Nicola, Freya and Niamh
Agent replied · 4 April 2026
Thank you Sarah for your 5* review! We’re delighted to hear you had such a positive experience with our Lettings team. Kirsty, Nicola, Freya and Niamh will be so pleased to hear your kind words, it means a lot to know their dedication and teamwork made a difference. Wishing you all the best, the Ashtons team.
5/5
GoogleWe recently began rental of a property managed by Ashtons Harpenden and overall they have been great, especially Freya. Everyone we have spoken to has responded to emails professionally and quickly. We had an issue with our dishwasher when we moved in and this was fixed in a few days. The contrast between our old letting agents (LifeResidential Greenwich) and Ashtons is night and day - highly recommended. Edit: Updating my review to include mention of Nicola, who has been fantastic is resolving some move-in maintanence issues.
Agent replied · 19 December 2025
Thank you Harry for your fantastic review. We’re delighted to hear that your experience with our lettings team has been so positive, especially with Freya and Nicola's support. It’s great to know that communication has been prompt and professional and that the issue on move-in was resolved quickly. We really appreciate your recommendation and are pleased to have you with Ashtons. Wishing you lots of happiness in your new home, the Ashtons team.
5/5
GoogleLennè was very professional and honest throughout the whole viewing. She knew the property very well, and was able to answer all our questions, as well as give advice. Definitely would recommend Ewe Move to anyone looking for a property, or thinking of selling.
5/5
GoogleSinead Philpott - AMAZING!! Working with Sinead is always extremely easy. Communication is always 10/10 and …
5/5
GoogleI live in a property managed by urban spaces. I had an issue with a tap in my bathroom and Paige from property management had it sorted in a couple of hours! Appreciate the extra mile she went to have the problem solved as soon as possible
5/5
GoogleAs a block manager I’ve had the pleasure of working with Sinead Philpott, collaborating on a number of complex issues and her approach has always been supportive, solution‑focused, and professional. …
5/5
GoogleI recently experienced a change of circumstances regarding a tenancy contract I had signed, and I’m very grateful for the support I received from Alexandra Edmondston (Customer Success Specialist). From the moment I contacted her to explain …
5/5
GoogleGreat company and really lovely to work with. The team are all super helpful and friendly and great at communicating. Would really recommend.
5/5
GooglePaige Christey has done an excellent job; responsive and professional.
5/5
GoogleThe Ashtons Redbourn team did an outstanding job selling our property. A very professional service all round. Strongly recommended for their professional knowledge and their commitment to looking after their clients.
Agent replied · 2 April 2026
Thank you John for your 5* review. We're delighted to hear you were pleased with the service our Redbourn team were able to provide, your recommendation means a lot. Wishing you all the best, the Ashtons team.
5/5
GoogleExcellent professional service re our rental property nothing is too much trouble and all staff are fab! Thank you !
Agent replied · 11 March 2026
Thank you Lynn for taking the time to leave us a review. We’re so pleased to hear you’ve had an excellent experience with our team. It means a lot to know our service and support with your rental property have made a difference. We look forward to continuing to work with you. Best wishes, the Ashtons team.
5/5
GoogleI honestly cannot fault the team at Ashtons and am very grateful to them for their professionalism and perseverance. Through not fault of theirs, I had a very protracted sale process owing to having to use the courts to evict the tenant and then buyers with very slow moving solicitors. They actually found me 3 buyers in the end but each time we listed the property they found that buyer very quickly. They kept me informed throughout the process, provided timely advice and guidance where needed and always did their very best to get the flat finally sold. I would especially like to call out Willow, Hannah, and Greg but it was a team effort as well. Thanks again Ashtons
Agent replied · 5 March 2026
Thank you Steve for taking the time to leave us a review. We’re really pleased we could support you through what was a challenging process. We will pass on your kind words to Willow, Hannah, Greg and the rest of the team, who will be delighted with your comments. Wishing you all the best, the Ashtons team.
5/5
GoogleWe just bought our new home. Special thanks to Luca for helping and guiding us throughout the entire process. His timely responses and coordination between all the parties made the process go smoothly. Overall, we had a very positive experience.
5/5
GoogleWe purchased a property through Ashtons, Stockton Heath in December 2025. Having dealt with most of the local estate agents on the search for our new home, I can honestly say Ashtons were head and shoulders above the rest. They always answered the phone, always replied promptly to emails and the whole team are fantastic. They were honest and open, nothing covered up and everything explained. Special thanks to Brad who was amazing in supporting us and communicating so brilliantly throughout the process. Other mentions to Cathy and Mollie-super cheerful and lovely to deal with. Overall I couldn’t fault this branch and would whole heartedly recommend them to anyone buying or selling.
5/5
GoogleGreg and the team have been really helpful during the house sale of my deceased parents house and all the emotions that this bought up during the sale. No question was too much and they helped moved the sale along to a successful conclusion, I can't recommend them more and will be using them again in the future
Agent replied · 5 March 2026
Thank you Katie for taking the time to leave us a review. We appreciate your trust in us during what was a difficult and emotional time. We're so pleased that Greg and the rest of the team were able to support and guide you through to completion. Your recommendation is appreciated and we look forward to working with you again in the future. Best wishes, the Ashtons team.
5/5
GoogleFantastic company with a fantastic service. Never had a single rent arrear in 5 years. They always find me the best tenants. Highly recommend
5/5
GoogleWe work with Houseman as a cleaning contractor on a number of end of tenancy jobs - what stands them out for us is that they are professional, flexible, understanding and provide clear, concise instructions and information on the properties in question, and clearly have high standards in terms of tenants - a pleasure to work with
Agent replied · 12 September 2026
Thank you for the excellent review. We value our business relationship with you.
5/5
GoogleThe team at Ashton in Redbourn have been fantastic assisting in our house sale. Emily has gone above and beyond to help us through the process. And a joy to deal with! I wouldn’t hesitate to recommend to anyone considering selling/buying.
Agent replied · 5 March 2026
Thank you Tracey for your 5* review. We're so pleased to hear that you were happy with the service Emily and the rest of the team were able to provide during your recent property journey. We will pass on your kind words to the team and appreciate your recommendation. Wishing you all the best, the Ashtons team.
5/5
GoogleRating only, no written review.
5/5
GoogleAshtons acted as our estate agents for the purchase of our house last year - they were excellent and the whole process was very smooth - thank you!
Agent replied · 5 March 2026
Thank you Hannah for your 5* review. We appreciate your feedback and are glad to hear the team were able to make your property journey as smooth as possible for you. Wishing you lots of happiness in your new home. Best wishes, the Ashtons team.
5/5
GoogleLenne was great. She was informative and communicated efficiently throughout the entire process. No question was too much hassle and she responded quickly to provide an answer / help. Thanks once again for everything!
5/5
GoogleIf we move house again we will definitely use Lenné at Ewe Move. She was on the ball right from the off and was extremely helpful with guiding us through the process having not moved house for many years. The information she provided at the …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Ashtons
How many reviews does Ashtons have?
Ashtons has 1,469 reviews across its five offices, rated 4.7 out of 5 overall: 1,370 on Google, 98 on Facebook, 1 on View Agents.
Which Ashtons office has the most reviews?
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.
Where are the Ashtons offices?
The five Ashtons offices, by town:
- Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
- London: 140 Gloucester Avenue, London, NW1 8JA
- Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
- St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
- Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?
Yes. In The Trusted Agent 2026 awards: Ashtons, Harpenden won Gold; Ashtons, Welwyn Garden City won Gold; Ashtons, St Albans won Trusted Agent; Ashtons, Redbourn won Trusted Agent.
